酒店岗位英语实训

1、 Concierge Service礼宾服务礼宾服务Warming up:who:bellmanWorking place:at the concierge;at the reception desk Service progress an。

2、Warming up:who:bellmanWorking place:at guests roomService progress and practical expression:Pay attention to using the p。

3、Warming up:who:operatorWorking place:operatorService progress and practical expression:Pick up the call within three rin。

4、Warming up:who:airport representitaivebell manWorking place:international or domestic airporttrain or bus stationharborh。

5、Warming up:who:receptionistchshierWorking place:at the front deskat guest roomWay of checking out:face to faceService pr。

6、Model Ten Other ServicesUnit 27 Lost and Found Service失物招领Warming upWho:housekeeper,receptionist,concierge Working place。

7、Warming up:who:clerkWorking place:Business CenterService progress and practical expression:Greet the guest warmly and po。

8、Warming up:Who:receptionist.meeting planner Working place:Conference roomService progress:1.Book the meeting2.Discuss th。

9、UNIT 21 Maintenance Service Service Procedure Greet the guest.Patiently and carefully listen to what the guest says.SayS。

10、Warming up:who:clerkWorking place:Business CenterService progress and practical expression:Greeting the guest warmly and。

11、Warming upWho:housekeeper Working place:housekeeping departmentService progressUsing the electric facilities Introduce t。

12、Model Nine Health and Recreation 模块九 健康与娱乐Unit 25 Fitness and Beauty ServiceWarming upWho:receptionist Working place:rec。

13、Warming up:who:receptionist Working place:at the reception desk Way of exchange:face to faceService progress and practic。

14、Warming upWho:receptionist Working place:entertainment centerService progress:1.Prepare for thorough work 2.Review all t。

15、Unit 28 Introducing Tourism Information Warming upWho:receptionist,concierge Working place:Front Office,conciergeService。

16、Chapter Five Housekeeping2Unit 20 Room Service Service Procedure Greet the guest.Get the information from the guest:what。

17、Warming up:who:receptionistbellmanGROGSMWorking place:at the front deskat guest roomWay of handling guest complaint:face。

18、Model Four Business Center模块四 商务中心 Service at the Business Center 商务中心Unit 10 Secretarial Service 秘书服务Warming up:who:cle。

19、Warming up:who:receptionistWorking place:at the reception desk Way of entending or changing:by telephone or face to face。

20、Model Eight Exhibition and Convention模块八 展会Unit 23 Exhibition Service展会服务Warming up:Who:receptionist.meeting plannerWork。