开放系统10863《管理英语(4)》期末机考真题及答案(第105套).docx

1、开放系统管理英语(4)期末机考真题及答案(第105套) （试卷号：10863，前5-10个题相同则整套相同，Ctrl+F查找更快捷，祝同学们取得优异成绩！） - 第一大题、交际用语（单选题） 1、-Do you mind if I use vouchers to spend in a restaurant? -（正确答案附试题后）. 【A】：Yes, please 【B】：Not at all. Go ahead 【C】：No, thank you 2、-Your shoes go well with your dress. -（正确答案附试题后）. 【A】：I bought it at ha

2、lf price 【B】：Thanks for your compliment 【C】：No, its not so good 3、-Will you help me arrange a meeting with Mr. Brown, please? -（正确答案附试题后）. I have to finish my project right now. 【A】：No, no way 【B】：Yes, will do 【C】：Sorry, I cant 4、-How did your meeting go yesterday? -（正确答案附试题后）. It was really frustra

3、ting actually. 【A】：Not so good 【B】：Very good 【C】：Nothing special 5、-Youd better not push yourself too hard. You can ask the team and listen. -（正确答案附试题后）. 【A】：You are right 【B】：No, we cant do that 【C】：I think it will kill our time 第二大题、词汇与结构（单选题） 1、To reduce the （正确答案附试题后） loss during the change, we

4、must make sure we have the necessary skills. 【A】：productivity 【B】：producing 【C】：produced 2、To be（正确答案附试题后）, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. 【A】：effectively 【B】：effective 【C】：effect 3、AT&T found that

5、 employees with better planning and decision-making skills were （正确答案附试题 后） to be promoted into management jobs. 【A】：more likely 【B】：more likable 【C】：more unlikely 4、In high school, I am equally comfortable （正确答案附试题后）as a member of a team and independently. 【A】：to work 【B】：working 【C】：work 5、I have

6、been very lucky to have had （正确答案附试题后） managers during my career so far. 【A】：terrific 【B】：terrible 【C】：terrifying 6、Without his assistance, I （正确答案附试题后） the research last month. 【A】：would not have completed 【B】：could not finish 【C】：should not finish 7、Middle managers directly （正确答案附试题后） top manageme

7、nt. 【A】：lied in 【B】：lied to 【C】：lied with 8、She is very adaptive and soon （正确答案附试题后） to the campus life. 【A】：adopted 【B】：adapted 【C】：addicted 9、An agreement was reached on the （正确答案附试题后） of mutual respect and mutual interest. 【A】：basic 【B】：base 【C】：basis 10、They depend on each other to survive. In o

8、ther words, they are （正确答案附试题后） for survival. 【A】：interwoven 【B】：interdependent 【C】：international 11、（正确答案附试题后）the job, employers dont want to hire people who are difficult to get along with. 【A】：Despite of 【B】：Because of 【C】：Regardless of 12、（正确答案附试题后）with English, Chinese is generally believed to

9、be more difficult to learn. 【A】：Compared 【B】：Compare 【C】：Comparing 13、The total budget has been （正确答案附试题后） for this project. 【A】：allocate 【B】：allocates 【C】：allocated 14、The world largest search engine company provides a free search service （正确答案附试题后） users can get relevant results in an instant. 【A】

10、：with that 【B】：in which 【C】：with which 15、They have come to the conclusion （正确答案附试题后） this winter will be even colder than before. 【A】：that 【B】：for 【C】：which 第三大题阅读理解（单选题） 1、The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receivin

11、g, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication. Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we

12、re going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become - “Send three and four-pence, were going to a dance.” The reinforcements never arrived. You can demonstrate this same principle, alb

13、eit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with. In a business, there are three main types of communication failure. Each has its own indicative signs. The first type is kn

14、own as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from

15、allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing. The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The s

16、ymptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. The final type is human failure. This occurs when the general culture of a business or the relationships between pa

17、rticular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer h

18、ugely as team synergy slips. 【单选题】 【单选题】 （正 确答案附试题后） 【A】：To make sure that the messages are sent to the right receivers 【B】：To make sure that the messages are fully understood. 【C】：To make sure that the messages are correctly understood by the right receivers. 【单选题】In the famous British Army Command

19、er story, which step probably was right in the communication chain? （正确答案附试题后） 【A】：Conceiving. 【B】：Sending. 【C】：Receiving. 【单选题】What is Chinese whispers? （正确答案附试题后） 【A】：Who whispers in Chinese. 【B】：A game to pass messages around in a whisper. 【C】：Chinese people who dont normally talk very loudly. 【单

20、选题】 （正确答案附试题后） 【A】：The right information goes to the right place. 【B】：A company gathers information from understaffing departments. 【C】：The correct information will be sent by the right department. 【单选题】According to the last paragraph, what result will be caused by human failure? （正确答案附试 题后） 【A】：Inc

21、reasing creativity across departments. 【B】：Inadequate communication between departments. 【C】：Increasing customer complaints. 第四大题、阅读理解（判断题） 1、Jack Welch Leading Organizational Change at GE When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very su

22、ccessful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules. One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 i

23、n their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions. The re

24、structuring was followed by changing the organizational culture and the managerial styles of GEs managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challen

25、ges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposa

26、l, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions. Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to t

27、heir suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the companys performance. Jack Welch was personally involved in developing managers at GEs training center in Crotonville. Leaders, Welch suggested

28、, are not only those who achieve results but also those who share the values of the company. 【判断题】Jack Welch retired at the age of 65.（正确答案附试题后） 【A】：T 【B】：F 【判断题】Jack Welch insisted that each of the businesses should be at least number 3 in their respective area. （正确答案附试题后） 【A】：T 【B】：F 【判断题】If the b

29、usiness could not meet Welchs change requirements, its manager had 3choices. （正确 答案附试题后） 【A】：T 【B】：F 【判断题】The restructuring went before changing the organizational culture and the managerial styles of GEs managers. （正确答案附试题后） 【A】：T 【B】：F 【判断题】The Work Out lasted a week. （正确答案附试题后） 【A】：T 【B】：F 第五大题写作

30、（问答题） 1、Write a composition of at least 100 words on My Dream Job. Your writing should include the followings: (1)Position: customer service representative; (2)Ability: communication and customer service skills; (3)Reason: an expert in the product line and strong relationships with customers. （正确答案附

31、试题后） - 开放系统管理英语(4)期末机考真题及答案(第105套) （试卷号：10863，前5-10个题相同则整套相同，Ctrl+F查找更快捷，祝同学们取得优异成绩！） - 第一大题、交际用语（单选题） 1、-Do you mind if I use vouchers to spend in a restaurant? -（红色选项为正确答案）. 【A】：Yes, please 【B】：Not at all. Go ahead 【C】：No, thank you 2、-Your shoes go well with your dress. -（红色选项为正确答案）. 【A】：I bought

32、 it at half price 【B】：Thanks for your compliment 【C】：No, its not so good 3、-Will you help me arrange a meeting with Mr. Brown, please? -（红色选项为正确答案）. I have to finish my project right now. 【A】：No, no way 【B】：Yes, will do 【C】：Sorry, I cant 4、-How did your meeting go yesterday? -（红色选项为正确答案）. It was rea

33、lly frustrating actually. 【A】：Not so good 【B】：Very good 【C】：Nothing special 5、-Youd better not push yourself too hard. You can ask the team and listen. -（红色选项为正确答案）. 【A】：You are right 【B】：No, we cant do that 【C】：I think it will kill our time 第二大题、词汇与结构（单选题） 1、To reduce the （红色选项为正确答案）loss during the

34、 change, we must make sure we have the necessary skills. 【A】：productivity 【B】：producing 【C】：produced 2、To be（红色选项为正确答案）, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. 【A】：effectively 【B】：effective 【C】：effect 3、AT

35、&T found that employees with better planning and decision-making skills were （红色选项为正确 答案） to be promoted into management jobs. 【A】：more likely 【B】：more likable 【C】：more unlikely 4、In high school, I am equally comfortable （红色选项为正确答案） as a member of a team and independently. 【A】：to work 【B】：working 【C

36、】：work 5、I have been very lucky to have had （红色选项为正确答案） managers during my career so far. 【A】：terrific 【B】：terrible 【C】：terrifying 6、Without his assistance, I （红色选项为正确答案） the research last month. 【A】：would not have completed 【B】：could not finish 【C】：should not finish 7、Middle managers directly （红色选项

37、为正确答案） top management. 【A】：lied in 【B】：lied to 【C】：lied with 8、She is very adaptive and soon （红色选项为正确答案） to the campus life. 【A】：adopted 【B】：adapted 【C】：addicted 9、An agreement was reached on the （红色选项为正确答案） of mutual respect and mutual interest. 【A】：basic 【B】：base 【C】：basis 10、They depend on each o

38、ther to survive. In other words, they are （红色选项为正确答案） for survival. 【A】：interwoven 【B】：interdependent 【C】：international 11、（红色选项为正确答案）the job, employers dont want to hire people who are difficult to get along with. 【A】：Despite of 【B】：Because of 【C】：Regardless of 12、（红色选项为正确答案）with English, Chinese i

39、s generally believed to be more difficult to learn. 【A】：Compared 【B】：Compare 【C】：Comparing 13、The total budget has been （红色选项为正确答案） for this project. 【A】：allocate 【B】：allocates 【C】：allocated 14、The world largest search engine company provides a free search service （红色选项为正确答案） users can get relevant

40、results in an instant. 【A】：with that 【B】：in which 【C】：with which 15、They have come to the conclusion （红色选项为正确答案）this winter will be even colder than before. 【A】：that 【B】：for 【C】：which 第三大题阅读理解（单选题） 1、The meaning of “communication” goes a lot deeper than people often think. Communication is about con

41、ceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication. Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the messag

42、e “Send reinforcements, were going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become - “Send three and four-pence, were going to a dance.” The reinforcements never arrived. You can demonstrat

43、e this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with. In a business, there are three main types of communication failure. Each has its own indicative s

44、igns. The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but t

45、he firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing. The second type is executive failure, where communication to trigger specific events/actions is either late,

46、lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. The final type is human failure. This occurs when the general culture of a business or the relationships between particul