联合利华商业道德准则-课件.ppt

1、联合利华(中国)Unilever China Feb 20073遵守法遵守法律律Obeying the law行为标准行为标准Standard of Conduct商业道德商业道德Business Integrity利益冲突利益冲突Conflicts of Interests社会团体社会团体Social group消费者消费者Consumer员员 工工EmployeeEmployee商业伙伴商业伙伴Business partner环环 境境Environment信任基础信任基础Foundation of trust对社会的影响对社会的影响Influence on society有责任感的管理实

2、践有责任感的管理实践Responsible management互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship公共活动公共活动Public Activities 产品开发产品开发Innovation 竞竞 争争CompetitionCompetition 投资者投资者InvestorInvestor信任基础信任基础 Foundation of trust行为标准行为标准Standard of Conduct遵守法遵守法律律Obeying the law商业道德商业道德Business Integrity利益冲突利益冲突Conflicts

3、 of InterestsCompanys performance relies on individuals behavior Respecting human rights Obeying the law Openness and honesty in trade Avoid conflict of interest between individual and company信任基础信任基础Foundation of trust联合利华在运作自己的业务时信守的标准是:Unilever conduct all the business with the principles:诚实 Hone

4、sty 正直 Integrity 公开 Openness 尊重 Respect尊重员工人权和利益,同时也尊重其他与我们有关系的各方的合法利益。Respect employees human rights and other related partners legitimate interests.我们遵从联合国公约和国际协定；我们遵从联合国公约和国际协定；We observe all U.N.sanctions and international law我们尊重人权，恪守行为准则；我们尊重人权，恪守行为准则；We respect human rights and enter territor

5、ies where operations conducted in accordance with CoBP我们着眼于长远利益，努力为员工谋取最大利益。我们着眼于长远利益，努力为员工谋取最大利益。Maintaining the highest standards of behaviors,providing best contributions to our employees所有联合利华中国的员工都应该共同所有联合利华中国的员工都应该共同分享与遵守分享与遵守这些行为标准这些行为标准All Unilever employees should share and follow the stand

6、ard of conduct提供虚假的财务报表 Provide false financial reports 采取不正当竞争的手段获取利益 Benefit from unfair competition伪造销售数据,包括渠道压货行为 Fabricate sales data,incl.stock load in channel 不尊重员工，辱骂下属等 Disrespect employees,abuse subordinators行为标准行为标准信任基础信任基础Foundation of trust 公司必须遵循当地的法律与法规 Unilever should obey the local

7、laws and regulations 所有联合利华的员工在日常活动中必须遵循相关法律法规 Unilevers employees should obey the local laws and regulations 员工在日常工作中对涉及的法律和法规存在任何疑虑与问题,一定要向公司的法务部门寻求咨询与帮助 If in doubt over the correct interpretation,employee should seek professional advice from legal Group before acting.公司法务部有责任提供专业的法务咨询 Legal Grou

8、p is responsible for answering all the questions relevant to laws and regulation信任基础信任基础Foundation of trust从工厂偷盗产品并通过非法渠道进行销售 Steal products from factory and illegally sell them 逃税漏税 Tax evasion产品促销活动或新产品命名、包装侵犯其他公司知识产权 Infringe upon others intellectual property rights when we carry out promotion pl

9、an,name new products or design new packing style遵守法律遵守法律信任基础信任基础Foundation of trust商业道德商业道德联合利华决不直接或间接收受或给予任何贿赂 Prohibition against directly or indirectly giving or receiving bribes or other improper advantages for business or financial gain.联合利华的员工不准提出，收受或给予任何被认为是贿赂的礼物或款项 Employee should not ask,ac

10、cept or offer any thing that could be regarded as bribes.如有任何相关事件发生,马上向自己的直属经理汇报 If such kind of thing happens,please report to your line manager at the first time联合利华的会计记录和支持文件必须准确的描述与反映各项交易的性质 Unilever financial records must accurately reflect real nature of each transactions.信任基础信任基础Foundation of

11、 trust 积极配合外部审计的工作 Not take any action to mislead external auditors.遵循当地税务局的规定按时纳税 Pay taxes on time,comply with all statutory obligations 本着公开公正的原则制订公司内部转移价格 Set up internal transfer price base on principle of openness and fairness 严禁剽窃竞争对手的商业创意 Forbid to copy the business creativity of our competi

12、tors信任基础信任基础Foundation of trust商业道德商业道德在货品入关的过程中行贿 Bribes CIQ when receiving imported goods.为了得到某项批文,送给相关官员5000员人民币 In order to obtain approval,offer government officials RMB5,000.收取供应商钱款或贵重礼品，在供应商选择过程中采用不公平竞争Receive suppliers money or high-value gifts then help him to win in a unfair competition.与客

13、户相互勾结侵占公司利益 Collude with customer to occupy companys interests.在报销促销费用时使用不合规或虚假的发票 Provide fake invoice when claiming promotion fee信任基础信任基础Foundation of trust利益冲突利益冲突 避免参与可能会与自己所在公司的利益存在冲突的活动 Avoid conflict of interest between personal activities and Unilever 不可滥用职权谋取私利 Avoid conflict of interest as

14、 a result of a position.保守公司商业秘密 Confidential information must not be disclosed for personal gains.不可传播跟产品订价有关的非公开信息 Must not pass out unpublished price-sensitive information 尊重保守竞争对手的商业秘密 Protect competitors confidential information 对于员工个人信息，联合利华将在法律允许下使用 Use personal data only in conformity with a

15、pplicable laws and regulations.及时汇报潜在的违规行为 Should report any potential breach of code in time信任基础信任基础Foundation of trust利益冲突利益冲突L 1.到另一家公司担任董事会成员以前向公司申报，并在得到公司的允许后才就任 Can not be a board member of another company before getting permission from UnileverL 2.拥有一家运输公司为联合利华提供运输服务 Own a transportation comp

16、any who has business with UnieverL 3.选择一家由联合利华员工直接或间接拥有的促销活动代理商 Choose to use one promotion agency,which directly or indirectly owned by a Unilever employee.L 4.拥有竞争对手的股权或充当竞争对手的员工,顾问或业务伙伴 Own competitors stocks or be competitors employee,consultant or business partnerL 5.向公司隐瞒伴侣或亲戚在为竞争对手,客户或供应商工作的信

17、息 Employee hide the information that his/her spouse or relatives works for our competitors,customers or suppliers.信任基础信任基础Foundation of trust遵守法遵守法律律Obeying the law行为标准行为标准Standard of Conduct商业道德商业道德Business Integrity利益冲突利益冲突Conflicts of Interests社会团体社会团体Social Group消费者消费者Consumer员员 工工EmployeeEmploy

18、ee商业伙伴商业伙伴Business partner环环 境境Environment信任基础信任基础Foundation of trust对社会的影响对社会的影响Influence on society有责任感的管理实践有责任感的管理实践Responsible management互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship公共活动公共活动Public Activities 产品开发产品开发Innovation 竞竞 争争CompetitionCompetition 投资者投资者InvestorInvestor环境环境联合利华致力于改

19、善我们的生存环境,并大力推广可持续发展 Unilever is committed to reduce the environmental impact of our activities.确保我们的产品是环保的，安全的 Ensure the safety of our products 时时处处保持环保意识 Exercise this concern for the environment where we operate 致力于研发环保产品，尤其关注研发环保包装材料，环保的处置废物，尽可能减少浪费，节约能源，回收利用仍可使用的材料或产品Develop innovative products

20、 which could reduce environment impact 我们每一位员工都须具有强烈的环保意识，在日常工作中尽可能的为我们每一位员工都须具有强烈的环保意识，在日常工作中尽可能的为改善环境做贡献！改善环境做贡献！All of us as employees should be aware of All of us as employees should be aware of Unilevers environmental policy,and try our best to Unilevers environmental policy,and try our best to

21、 improve environment in our work!improve environment in our work!互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship环境环境 为控制生产造成的污染而购置新的生产机器为控制生产造成的污染而购置新的生产机器 Purchase new production equipment to reduce Purchase new production equipment to reduce pollution pollution 合理的处理生产废弃物合理的处理生产废弃物,防止对环境造成不良影

22、响防止对环境造成不良影响 Proper deal with wastage material Proper deal with wastage material 互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship社区活动社区活动 积极参与社会活动是联合利华的优良传统 Strong tradition of actively engaging with the societies in which we operate 联合利华热衷于公益事业 Active involvement in addressing local social,econ

23、omic and environmental issues.公司激励员工积极参与社会活动，与此同时，使我们的品牌深入人心 Unilever encourage employees to play their part in society while Unilevers brands can become better known.互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship社区活动社区活动 为贫穷地区的孩子捐赠希望小学 Build up Hope School in poor area.协助英商会收集衣物、文具和书本捐赠给贫困地区学

24、生 Help U.K.Chamber of Commerce collect clothes,stationary and books and give them to students in poor village.支柱员工到黄山希望小学支教 Encourage employees to be volunteers to teach in HuangShan hope elementary school.互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship商业伙伴商业伙伴联合利华联合利华 UnileverUnilever：我们确保各投资方

25、均遵循商业道理准则 We ensure that the business principles are applied fully 只有愿意遵循我们商业道德准则的企业才有机会成为我们的投资方 We will not invest in other entities unless the application of our CoBP can be honored by that entity商业伙伴商业伙伴 Other business partnersOther business partners：联合利华希望自己商业伙伴的行为遵守联合利华的商业道德准则 Unilever expects

26、its business partners follow Unilever CoBP 联合利华有权力选择遵守我们商业道德准则的商业伙伴 Unilever will seek partners whose conduct and business principles are in accordance with our own.互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship商业伙伴商业伙伴 要求联合利华的第三方保证外包生产产品的配方保密 Request the co-packers of Unilever keep confidenti

27、al of our formulation 要求联合利华的供应商遵守相关法律法规,不偷税漏税 Request Unilevers supplier comply with related law and regulation,pay tax on time.要求供应商和客户签署联合利华的商业准则 Request Unilevers suppliers and customers to sign the acknowledgement of Unilevers CoBP互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship员工员工建立互信和尊重的

28、工作环境 Unilever expects us to work with honesty,integrity and with respect for others.聘用、提拔员工的唯一标准：资格和能力 Hire and promote qualified employees base on competency&capability为员工提供安全健康的工作环境 Ensure Health and safety at work 联合利华禁止强制用工,禁止使用童工 Not use any form of forced or compulsory labor注重员工的技能和能力的培养 Care

29、about employees growth and development尊重员工自由和尊严 Respect the freedom and dignity of our employee互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship 为员工提供良好的沟通和咨询很重要 Good communications is essential for the commitment of our employees to their work and to Unilever 员工对网络和Email的使用须遵守 Internet,Intranet

30、and E-mail Use Instructions 工作需要 Business related 遵循法律法规 Obey the law and related regulation 遵循公司规定，禁止泄露公司机密 Comply with company policy,no release of confidential information 不发表有损公司形象的言论 Not distribute any information which is bad for companys reputation.互惠互利的商业关系互惠互利的商业关系Reciprocal commercial rela

31、tionship 完全基于资质和能力要求来招募,聘用与提升员工，不直接聘用亲戚家属，除非得到HR VP批准 Recruit new employee based on qualification and capability.Not hire employees relatives except getting HR VPs approval 每年2次直属经理和下属讨论PDP（个人发展计划），提名参加培训课程 Twice a year,discussion between line manager and subordinate about PDP,training and personal

32、develop.“U Touch”期刊,公司内部网和China Broadcast邮件是很好的沟通工具“U Touch”magazine,intranet and China Broadcast Email are very good communication tools.员工员工互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship遵守法律遵守法律行为标准行为标准商业道德商业道德利益冲突利益冲突社会团体社会团体消费者消费者员员 工工商业伙伴商业伙伴环环 境境公共活动公共活动产品开发产品开发竞竞 争争 投资者投资者遵守法遵守法律律Obeyin

33、g the law行为标准行为标准Standard of Conduct商业道德商业道德BusinessIntegrity利益冲突利益冲突Conflicts of Interests社会团体社会团体Social Group消费者消费者Consumer员员 工工EmployeeEmployee商业伙伴商业伙伴Business partner环环 境境Environment信任基础信任基础Foundation of trust对社会的影响对社会的影响Influence on society有责任感的管理实践有责任感的管理实践Responsible management互惠互利的商业关系互惠互利的商

34、业关系Reciprocal commercial relationship公共活动公共活动Public Activities 产品开发产品开发Innovation 竞竞 争争CompetitionCompetition 投资者投资者InvestorInvestor有责感的管理实践有责感的管理实践 Responsible management股东股东 我们承诺将不断提升，致力于公司价值最大化 We are committed to continually develop and maximize companys value.我们鼓励投资者积极参与公司经营战略决策 We encourage al

35、l our shareholders to participate in business decision 我们保证将诚实守信的向所有投资者披露公司的运营情况 We ensure to make timely and accurate disclosure to all shareholders on all material aspects of our business股东股东 公布季度、年度财务报告以帮助我们的投资者了解整体业务表现 Make timely and accurate disclosure o all shareholders on quarterly and yearl

36、y basis 萨班斯法案审计，确保提供给投资者的财务报告的真实和正确性 Sarbox compliance assessment can ensure the financial reports to be true and accurate.有责感的管理实践有责感的管理实践 Responsible management公共活动公共活动 积极配合政府及其他社会团体的工作 Establish appropriate procedures for responding to governmental investigations and other external requests 积极维护自

37、身的合法商业利益 promote legitimate business interests.保持中立，不直接或间接的支持任何政党 Unilever companies are prohibited from supporting political parties,either directly or indirectly.有责感的管理实践有责感的管理实践 Responsible management公共活动公共活动 起诉当地公司,在未经联合利华授权的情况下,非法生产与售卖联合利华品牌的产品 Sue any company who is producing Unilevers product

38、s without our permission.有责感的管理实践有责感的管理实践 Responsible management产品开发产品开发 我们致力于将最先进的科学技术运用于我们的产品 Our innovation will involve the application of new scientific knowledge and new technologies.我们确保我们的产品开发对人与环境的安全可靠 We ensures our innovation is safe to people and environment.我们尽力减少将动物运用于实验测试 We try to mi

39、nimize the animal testing for our business.有责感的管理实践有责感的管理实践 Responsible management产品开发产品开发 不在新配方中运用一些还未被证实是安全的成分不在新配方中运用一些还未被证实是安全的成分 Not use any un-safe ingredients in our products有责感的管理实践有责感的管理实践 Responsible management竞争竞争 联合利华坚信激烈但不失公正的竞争 Unilever believes in vigorous yet fair competition 联合利华严格遵

40、从国际竞争惯例 Unilever strictly complies with competition law and all applicable regulations有责感的管理实践有责感的管理实践 Responsible management竞争竞争 拒绝串通一些非法机构来获取竞争对手的机密市场营销计划 Refuse to collude with any illegal agencies to obtain competitors confidential information.有责感的管理实践有责感的管理实践 Responsible management互惠互利的商业关系互惠互利

41、的商业关系Reciprocal commercial relationship联合利华致力于：Unilever commitments are to:向客户提供最优质的产品 Provide best quality products 不断超越客户的期望 Exceed customers expectation 积极探索，推陈出新 Research,develop and innovate 联合利华努力确保：Unilever ensure to provide:安全可靠的产品 Safe and good product 清晰易懂的宣传手册 Clear and simple handbook 客户

42、的投诉及时公正的处理 Fairly and speedily resolve to consumers complaints消费者消费者 刻意在电视广告中夸大产品功效 Overstate the function of our products in TV commercial 产品含有有害人体健康的成分 Products contain poisonous components 提供消费者免费热线 Set consumer complaints hotline(free)互惠互利的商业关系互惠互利的商业关系Reciprocal commercial relationship很明显的客户方同一

43、签字人的字体在两份合同里不一样obvious discrepancies on signatures from the same retailer representative.使用无法律效力的章盖在合同上,后证实为虚假合同invalid stamping from the retailer concerned.Further check with the retailer concerned verified the non-existence of the contracts.重复使用发票的复印件作为核销的附件Reimbursement claims from distributors w

44、ith duplicated invoice copies from retailers concerned for supporting were found.用来报销的发票的描述为洗涤用品或办公用品Retail invoices with various items,like stationery and detergent,from retailers concerned were used to claim for reimbursement,which rendered the process out of control.事后修改发票的描述内容，添加“陈列费”字样Some item

45、s on retail invoices were falsified afterward,which led to suspects of possible fraud.Some retailers do be able to issue formal service invoices for promotion fee though quite a lot of retail invoices from them have been used by distributors concerned to claim for reimbursement with the official rea

46、son that“the retailers are not able to issue service invoice”.一些可以提供服务发一些可以提供服务发票的却提供销售发票票的却提供销售发票同一人签收，名字被更改成相似但不相同的人Signatures of representatives from various retailers share identical handwritings,which made the delivery sheets for Unilevers free-goods to retailers concerned suspected of being fa

47、lsified.不能提供标准版本的收货清单，以手写证明或收条代替Some delivery sheets for Unilevers free-goods did not have valid receipt from retailers concerned with the latters official stamping or letter-head.相对正规的赠品收条Relative Valid Receipt with Retailer Official Stamping数量部分用阿拉伯数字而非大写数字，并且明显有被修改的痕迹，另外，没有客户公章Relative Invalid Re

48、ceipt without Retailer Official Stamping,but the characters indicating quantity suspected of being falsified.仅以文件作为支持文件The only supporting document for the reimbursement claims are the distributors internal files.付促销款到与直接客户相关的关联企业而非直接客户本身Reimbursement was claimed by one distributor while payment was

49、 conducted to another distributor without direct links.Meanwhile,it was found the distributor registry files of the reimbursement beneficiary at Unilever was established prior to the companys official incorporation date,which indicated that some internal control key has disabled.从购货作为我们在的赠品促销活动另一方面，

50、帮助了清了库存Unilever purchased products back from distributors for free-goods in some promotion activities,which would cause the distributors purchase from Unilever larger than the effective sales to the retail market and consequently caused over-paid incentive bonus to distributors for the additional pu