初级商务英语口语培训内部资料（完整版）(DOC 19页).doc

1、初级商务英语口语讲义 初级英语口语目录 Lesson One 自我介绍 （Self-Introduction） Lesson Two 更多了解 (Effective Question and Answer Techniques) Lesson Three 电话技巧 (Western telephone etiquette) Lesson Four 制定日程 (Setting agenda for meetings, travel and events) Lesson Five 安排事物 (Inviting, accepting, declining, offering, refusing) L

2、esson Six 商业用餐 (Translations on foods, showing opinions) Lesson Seven 工作之余 (Choosing and developing topics of conversation) Lesson Eight 工作面试 (Job interview) Lesson Nine 办公自动化 (Office Automation) Lesson Ten 商业会议 (At the Meeting) 1 初级商务英语口语讲义 Lesson One自我介绍 （Self-Introduction） Welcoming On behalf of

3、, Im very glad to welcome you Its a pleasure to see you here. Welcome to Thank you for coming all this way. Self Introduction Please let me introduce myself. Im How do you do? My name is May I introduce myself? Im Its a pleasure to make your acquaintance. My name is Third-party Introduction Its my p

4、leasure to introduce you to Id like to introduce you to A, let me introduce you to A, Id like you to meet A, I dont believe youve ever met This is Hes in charge of He looks after Hes our Director/Manager. Offering Let me get you a coffee. Would you like a coffee? Let me take your coat. Small talk to

5、pics Travel Hows your flight? How do you like our city? Is this your first visit to? Did you have a good trip? Was it easy to find here? Weather Its a beautiful day, isnt it? I heard its going to rain this afternoon. My flight was cancelled because of the heavy snow. There will be a storm tomorrow.

6、Finally weve gotten a beautiful day. I hate the summers here. Theres too much rain and its usually very hot. Im a spring/summer/autumn/winter person. Cold, isnt it? Im freezing. 2 初级商务英语口语讲义 Its lovely/sunny/warm. It was dismal/cloudy/cold/damp/wet/stormy/windy. Accommodation Hows your hotel? Its ve

7、ry comfortable/convenient/luxurious. The service is excellent. Its rather noisy/dirty. The service is rather slow. The rooms are a bit cramped. Sample Dialogue A: Welcome to ABC. Im John Smith. I look after the accounting department here. B: Nice to meet you. My name is Susan Wong. A: Nice to meet y

8、ou, Susan. How was your trip? B: Slow. It was caught in awful traffic. A: Sorry to hear that. Anyway, have you checked in? B: Yes. A: Everything OK? B: Fine. A: So how do you find our weather? B: Its hot. When I left home, it was only ten degrees. Lesson Two 更多了解(Effective Question and Answer Techni

9、ques) Greetings Good morning/afternoon/evening. How are you doing? Hows everything going? How have you been? What have you been up to lately? Whats new/cooking/grilling/going on? Hi/Hey/Whats up! Responses Im doing very well. Thank you. How about yourself? Okay/Not bad/All right. How are you? Great!

10、 Thanks. What about you? Couldnt be better! You? Same ol. Awful. /Couldnt be worse. Jobs 3 初级商务英语口语讲义 What do you do? Im a teacher/lawyer/nurse. (profession) I work in finance/waste management/show business. (field of business) Im in marketing/human resource/executive administration. (function) I wo

11、rk for the ABC Corporation. (employer) I work for myself at the moment. (self-employed) I look after the children. /Im a homemaker. Im between jobs right now. (unemployed) How long have you been with them? How do you like it (your job)? Hows business? Family Are you married? What does your husband/w

12、ife do? Do you have any kids? How old are they? Are they at school/at college/working? Do they still live at home? Spare time What do you do in the evenings/on weekends? Where do you spend your holidays? What do you do in you spare time? Do you like movies/gardening/sport/cooking? Origins Where do y

13、ou come from? Where did your family come from? Where were you brought up? How young were you when you moved to New York? Which part of China were you born in? Sample Dialogue A: What do you do? (question) B: Im self-employed. (answer) A: Thats great! I always want to do that. (comment) B: Well. Its

14、a very hard job too. (added information) 4 初级商务英语口语讲义 Lesson Three电话技巧 (making and answering phone calls, western telephone etiquette) Answering the phone Hello! Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you? Susan Parks Office. Susan Park/Susan/Park. May I know whos

15、calling please? May I know what this is in reference to? Asking to speak to someone May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking. Id like to speak to Dr. Smith please. This is John Green. This is John Green from ABC. Is Dr. Smith in, please? Is Susan there? Dr. Smith p

16、lease. Im with and I need to talk with about Im representing May I speak with, please? Asking someone to wait for a moment Would you mind holding a minute while I try to find her? Could you hold on, please? Please hold on for a second. One/Just a moment, please. Hang on. Ill get him. Just a second.

17、One moment, please. Ill see if hes in. Asking the caller to leave a message Im sorry but hes not here right now. May I take a message or would you like to call back later? Im sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call? Im afraid he cant come to t

18、he phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while? Im sorry hes not answering the phone. Perhaps he stepped out for a moment. May I have him return your call? Transferring information Could you repeat that, please? Could you say it once

19、again? Can you say it louder/slower? Have you got that? Could you please spell it? Anything else? 5 初级商务英语口语讲义 Would you like me to read it to you again? Let me repeat to see if I get it. Lesson Four 制定日程 (setting agenda for meetings, travel and events) Making appointment Im calling to make an appoi

20、ntment with you for next Monday. I wonder if it would be convenient to meet you tomorrow. Would it be convenient if I call on you tonight? Could you arrange an appointment with Mr. Green for me? Id like to drop by tomorrow to talk over our plan. I look forward to seeing you at your office on July 18

21、. Can you squeeze in some time for me next week? Suggesting a time Can you make it at 3:00 on Monday? Will 9:00 be alright/okay with you? How about/what do you think of 3:30? Lets say about 9is tomorrow? Anytime before 6 p.m. Anytime except Monday will be fine/okay/all right with me. Im available fr

22、om 9:00 to 3:00. Making enquires about flights I have an enquiry about the flights to London on Saturday. Have you got any morning flights on Sunday from Beijing to New York? Is it a non-stop flight? How long will the flight take? Whats the fare for a one-way/round trip to Shanghai? When does the fl

23、ight depart/leave? When is the departure/arrival time? Is there a discount for a night flight? Can you put me on the waiting list? What time am I supposed to check in? Booking tickets Id like to book a business class ticket on United Airline Flight 518 to Boston. rdCan I make a reservation for a mor

24、ning flight on May 3, please? Id like to stop over in Chicago if it all right. Id prefer first/business/executive/economy class. Could you book me an aisle/a window seat? Could you make arrangement for vegetarian meals? 6 初级商务英语口语讲义 Confirming and canceling reservations Id like to reconfirm my conne

25、cting flight reservation. I wonder if I could cancel my reservation with United Airlines to New York on November 16. Sample Dialogue A: Good morning. Can I please have your ticket and passport? How many pieces of luggage would you like to check in? B: Just this one piece. Can I carry on this bag? A:

26、 Sure. Im sorry. Your luggage is 8 kilos overweight. B: How much should I pay for the excess weight? A: The charge for excess weight is 6 dollars per kilo. B: Guess I dont have a choice. A: Heres your boarding pass, ticket and passport. Have a good trip, sir. Lesson Five安排事物 (inviting, accepting, de

27、clining, offering, refusing) Making invitations I would like to invite you to a reception next Sunday at my home. I would like to invite you to dinner at the new Chinese restaurant. Would you like/care to join us for dessert and coffee? Would you like to go to New York with me next month? I was wond

28、ering if youd like to go to the beach on Saturday. I was wondering if youd like to come to dinner on Tuesday evening. Can/Will you meet me at the mall after class for some shoe shopping? Can you come over tomorrow night and watch the game with us? How/what about a movie tonight? Why dont you/not jog

29、 with me in the mornings? Why dont you stop by for a visit on your way home? Accepting invitations Thank you very much. Thanks for your invitation. Id be delighted to. /Id love to. Sure. That would be fun/wonderful/great. What a terrific idea! Id really love to. Sounds great! Sounds like fun! Sure t

30、hing! Ill see you there. Dinner/6:00 it is! Why dont we! 7 初级商务英语口语讲义 Declining invitations Thank you, but Im afraid I have other plans for that night. Thank you, but Im afraid I have an appointment that day. Im sorry. I cant go to the movie with you. I (excuse) I wish I could, but Im busy. Maybe an

31、other time, though. I hate to turn you down, but I must I would love to any other time, but Ive already made plans. Thank for asking, but I appreciate the invitation, but Im afraid I cant. Im afraid I cant, but thanks anyway. What about a rain check? Lesson Six商业用餐 (Chinese/western/business table ma

32、nner, translations on foods name, showing opinions) Ways of cooking Baked Boiled Steamed Stewed Braised Deep fried/pan fried/stir fried Grilled Barbecue Ways of cutting Whole Steak Chunk Diced Sliced Shredded Mined Skewer Commenting on food It smells good/looks great/tastes delicious. The sweet pota

33、to pie is the best that Ive ever had. Sichuan food is too hot for me. My mouth is burning. This dish tastes kind of salty/sour/greasy/stale. The soup is too heavily seasoned/plain. 8 初级商务英语口语讲义 Proposing a toast May I propose a toast to our friendship and cooperation? Id like to propose a toast to o

34、ur distinguished American guests. Lets drink to your promotion. Heres to your health/pleasant trip to Beijing/a successful new year. Cheers! Asking for check May I have the check please? Im afraid you made a mistake here. Could please make sure the check gets to me? Check, please. Paying for the che

35、ck Its on me. Its my treat. Let me do the honor. Ill get it this time. I insist. Lets split it. Lets go 50/50. Lesson Seven工作之余 （after-work entertainments, choosing and developing topics of conversation） Introducing topics/agendas Im glad to bump into you. I wanted to ask you about While were on the

36、 subject I just wanted to mention You know you mention? There were a couple of points I wanted to mention The other point was Theres just one thing I wanted to say Changing/ending a topic Anyway, lets talk about something else. So, lets leave that (for later). Changing the subject for a moment By th

37、e way Talking of That reminds me 9 初级商务英语口语讲义 Checking and clarifying Do you see what Im getting at? Is that clear? Do you mean? Are you saying? Let me see if I get it clear/correctly. Do you mean? Asking about hobbies and interests Do you have any hobbies and interests? What do you do in your spare

38、/free time? Expressing likes and dislikes I like football. I love reading. I enjoy cooking. I adore Tom Cruise. Im interested in antiques collections, especially Chinese antique furniture. Im quite into golf. Im crazy/mad about rocknroll. I fall for folk dance. John is enthusiastic about hiking. I d

39、ont like soccer. I hate boxing. Expressing preferences I prefer jazz to pop. I prefer staying at home to going out with him tonight. I prefer to play badminton rather than play basketball. Joe has a preference for European movies. Of all kinds of music, I like R&B best. Classical music is my favorit

40、e music. Hip Hop is my least favorite. As far as I am concerned, poetry reading is for the birds. For me, the best time is to sit back with a cold beer in my hand. Id rather take the bus home. Sample Dialogue A: Have you watched any movie lately? B: Not really. I have been kept busy recently. A: Tha

41、ts too bad. I went to watch the Red Dragon the other day. Its really fantastic. B: Red Dragon? I havent even heard about it. A: What are you? From the cave? It has been an instant hit after it was put on show in the theatre. B: Well, I told you I was busy. So what was it about? A: Its actually the p

42、requel to The silence of the Lambs. In this one, the story of a former FBI agent Will Graham, who was nearly killed by Hannibal Lecter, is told, and it 10 初级商务英语口语讲义 includes the initial capture of “the Cannibal”. B: Really? I have watched The silence of the Lambs. It features Anthony Hopkins and Jo

43、die Foster, right? A: You are right. But the new movie has a stronger cast, including young talents like Edward Norton and Ralph Fiennes. Of course, Anthony Hopkins stays and still plays Dr. Lecter. B: It sounds really exciting. I should try to find some time to go. Lesson Eight 工作面试 (Job interview)

44、 About education What is your education background? I graduated from Peking University. I attended New Oriental School for its spoken English courses in 2003. Im a law/accounting/mathematic major. I minored in finance/computer science. I have a BA/BS/BBA/MBA/MS/MA/PHD degree in Chinese literature/Co

45、mputer science/finance. I received my BA degree from Tianjin University in 1999. I finished primary school in 1990, and went to middle school that September. I graduated from high school in July 1996, after which I entered Shanghai University of Foreign Studies. About honor, award and activities I won the university scholarship for three academic years. I won second prize in the English Speech Contest of our university in 2001. Ive received the honor of the most outstanding student in 2000. I served in the schools basketball team/as monitor for class