商务英语初级口语(DOC 22页).doc

1、-剑桥商务英语证书初级口语口语测试内容（13）（1） 建立好保持商务联络向人表示问候和对问候的回答自我介绍询问对方或介绍自己的身份特征表达自己喜欢什么、不喜欢什么发出邀请、接受或拒绝邀请表示感谢和欣赏给别人提供方便，接受和拒绝帮助（2） 谈论工作询问和描述工作的任务询问和介绍公司情况询问和简要介绍产品比较不同产品及价格询问和提出自己的观点表示同意或反对提出、接受、拒绝建议（3） 制定计划和安排工作商务会议：安排会议日程和会议议程商务旅行：预定饭店房间、饭店住宿和结账、点菜、进行旅行咨询、预定机票、乘火车旅行、安排行程等一、 口语测试题型（一）考官口头提问（Interview）必考话题 Home

2、town Weather Traffic Travel Leisure Time and Hobbies Shopping Sports Activities Family Food Festivals and Occasions二、口语测试题型（二）小演讲（Mini-presentation）（一） 考生怎样与考官进行简单的商务交流自我介绍结束后，考官会与考生就商务交往中的某一具体的问题进行较为具体的交谈。这一阶段考生要通过描述（describe）、比较(compare)、解释(explain)等方式使谈话能够深入。考官可以以不同的方式问同样的内容，考生在考前应对这些提问方式做全方位的设想。

3、对答案可能涉及的词汇做充分了解，如果时间充裕，最好提前准备好一份答案。考官一般会问考生对商务活动的一些基本看法，或者给考生设定一个情景，然后让考生阐述自己的看法。回答这样的问题考生首先应该具备一些基本的商务知识，其次才是如何用英文表达。例如：Suppose you are a sales representative. Your company has developed a new product with high price and good quality. How will you persuade you customer to buy your product?分析：考生首先应当

4、知道本产品的优势在什么地方，不同的客户有什么不同的需求，产品的目标客户群有什么样的要求。就本例而言，考官给定的信息不是很全面，具体是哪种产品没有讲清楚。考生自己可以将它更加细化，为了便于进一步展开谈话，最好选择自己熟悉的产品。参考答案：Well, suppose I am a sales representative. Our company has developed a new office-software, It has more functions and is easier to use compared with other products.The first step of

5、selling our product is to determine our target customer. If I am supposed to sell the software to governments, corporations, or institutions, the high quality, multi-function and all-round after-sale service would be the first priority to these customers. They are less sensitive in price than the in

6、dividual buyers. Ill try my best to let them know our softwares distinct advantage over the others. If individuals are my target customers, they will pay more attention to the price. Of course, it is not easy to talk them into buying. The best policy, I think is to assure them that they get the prod

7、uct with best quality-price ratio.(二)口试第二部分的测试要求测试要求：每位考生做一个简短的演讲，大约一分钟。在演讲前每位考生都会在一张纸上看到两个题目，考生可以从中选自一个并有一分钟的时间做准备。在演讲完毕后，另一位考生可以就这个演讲提一两个问题。测试目的：看考生就一个给定的话题能否组织好一篇论点鲜明、逻辑清楚、选词得当、结构分明、长短合适的演讲。考试要求：Thank you. Thats the end of the first part of the test. In the next part you are going to talk on your

8、 own. Im going to give each of you a card with 2 topics. Id like you to choose one topic and talk about it for about a minute. You have one minute to prepare for this. You are allowed to make notes. All right? Here are you topics.Interlocutor hands each candidate a different topic card, and some pap

9、er and pencil for notes.Choose one of the topics and prepare to talk about it. Remember you can make notes if you wish. Allow 1 minutes preparation time. All candidates prepare their talks at the same time, separately.例一：What is important when looking for a new job? Location Salary Good ColleaguesI

10、think that when looking for a new job, the location of the organization is very important. The company or organization should be situated in a downtown area with very good communications facilities, for example, good bus and tube (underground or subway) networks. In this way, you can save a lot of t

11、ime commuting on the way. Also, it is important to have a good salary, because if you are paid according to the going rate, you will be motivated to work harder. The final point to consider when looking for a new job is that you should have nice colleagues. They should be friendly towards you and he

12、lp you get to know the structure of the organization and the house rules. The senior staff should also help the new staff to learn the office routines and the correct ways of working. You will feel much better working in a collaborative team.例二：What is important when choosing a business language cou

13、rse? Cost Size of Group QualificationIn choosing a business language course, there are a number of factors to consider. First, you have to think about the cost, which should be reasonable and be related to the content of the course and the quality of teaching. Secondly, the size of the group should

14、be small, with no more than 20 students to a group, so that everyone could have more opportunities for oral practice. Preferably, the students should come from different countries so that they can only talk to each other in English. Also, the trainer should have both good knowledge of English and th

15、e business world. There should be a variety of classroom activities designed to motivate the students to speak as much as possible. Finally, at the end of the course, the students should have a certificate issued to them, so that they can prove their English proficiency to their future employers and

16、 use English in a real business context.例三：A. What is important when arranging a business trip abroad? Type of Transport Accommodation Contact Person B. What is important when choosing offices to rent? Location Facilities CostA sample speech on Topic AInterlocutor: All right. Now, A, which topic hav

17、e you chosen, A or B? Would you like to talk about what you think is important when arranging a business trip abroad?Candidate A:Ok. I think when arranging a business trip abroad there are three things to consider. First, you must choose the type of transport. As overseas travels involve long distan

18、ces, the plane is the best choice for reaching your destination rapidly. Secondly, you should also consider what accommodation best suits your purposes. Choosing a hotel with all modern conveniences and communication facilities will help you accomplish your tasks much better. Lastly, you should have

19、 a contact person who has important local connections and up-to-date local business information.演讲完毕后，考官补充提问：1. How important is the cost of the trip? (why/why not?)Yes, the cost of the trip is very important because every company has guidelines on the travel budget and no department should exceed i

20、t.2. Is it important to have colleagues with you on a business trip? (why/why not?)Yes, I think having a colleague with you on a business trip is very useful. Firstly, because two people can help each other and secondly having another persons contribution to your business negotiation is important.3.

21、 Is it essential to speak the language? (why/why not?)Yes. The ability to speak the local language helps you to communicate with your business partner better. But it is unrealistic expectation because an average person knows only one foreign language.A sample speech on Topic BInterlocutor: All right

22、. Now, B, which topic have you chosen, A or B? Would you like to talk about what is important when choosing offices to rent?Candidate B:Certainly. When choosing offices to rent, it is important to think about the location, facilities and cost. Your offices should be located in a downtown business ar

23、ea with good transport, so that your customers can get to your company easily. Secondly, the offices should have all the modern facilities, such as comfortable furniture, telephones, internet connections and all the office machines. Last but not least, the rent of offices should not be too high; oth

24、erwise it would affect your profitability.演讲完毕后，考官补充提问：1. Why is it important to consider the size of the premises? (why/why not?)Because it should be neither too large nor too small. If it is too large, then it will be a waste of space and the cost will be very high. But if it is too small, then it

25、 cannot accommodate all your staff.2. How important is the condition of the building? (why/why not?)It is very important. The building should be in good repair and well decorated. This will give your customers a very good impression.3. Are parking spaces for staff essential? (why/why not?)Yes, they

26、are essential. Because more and more staff members drive their own cars to work. They should have some place to park their cars.（三）如何要求考官重复提问？1. 如果没听到Sorry, could you PardonIm sorry I didnt hear what you said.I didnt quite catch what you said.I missed that.Could you repeat what you said, please?Coul

27、d you say that again, please?Would you mind repeating that, please?2. 如果没听懂Sorry, I dont quite follow you.I dont quite see what you mean.I dont quite catch your meaning.I dont understand what youve just said.（四）口语中如何正确地表达同意或不同意？表达同意：Thats what I think.I feel the same way.I agree completely.I quite a

28、gree with you in this way.I cant agree more.I believe so.I guess thats true.Im for your proposal.Im on your side.Youre right.He has said what I wanted to say.What I want to say is what he said just nowMine is the same as yours.Thats true.Thats right.表达不同意：I disagree with most of his opinions.Im not

29、sure I agree with you.I want to agree with you, but I cant.What you said in incorrect.Its just the other way around.Its just opposite.Its not the case.Its not true.That isnt so.Thats wrong.I take a negative view of it.I dont think so.I dont think thats true.I dont think youre right.I think youre wro

30、ng.I dont agree.(五)如何询问和提供信息？Giving and getting information1.当你要询问信息时If you ask for some information, you may say:Could you tell me whether/ where/ when/ why ?Id like to knowWould you please tell me I want to get some information about Can you give me some information aboutPlease let me know if 2.当有

31、人向你提供信息时When someone gives you some information, you may reply:Oh, I understand/ see.Oh, I catch it.That sounds interesting.That interests me very much.Thanks for you giving us3.如果有人向你询问信息时If someone asks you for information, you may reply:Well, as far as I knowOk, I can tell you that Yes, I get som

32、e knowledge of what you askedSorry, I dont knowIm afraid I have no idea.I am not quite sure about4.如果你想向他人提供信息时If you want to give someone some information, you may say:I would let you know that Id like you to know that I guess you didnt know I think you should know5.如果你没有得到足够信息时If you havent been g

33、iven enough information, you may say:Would you please tell me some more aboutId also want to knowWhat and where exactlyThere is something else Id like to know Could you give me some more details about Shall I have more information aboutMay I be informed of more about(六)拖延回答的技巧1. 当你需要想一想或核对有关事实时Well,

34、 let me seeWell, nowOh, let me think for a minuteIm not sure; I have to check. Thats a very interesting question.2. 当你不知道答案或出于某原因不愿意回答时Im not really sure.I cant answer that one.Im sorry, I really dont know.Ive got no idea.Id like to help you, but Thats something Id rather not talk about right now.（七

35、）作业In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topic from the two below and then talk for about one minute. You have one minute to prepare you ideas.A. What is important when selecting applicant for interviews?Reference ChecksAbility

36、 of The ApplicantLetters of RecommendationB. What is important when choosing a new device?ConvenienceFlexibilityReliability参考答案：A：When selecting applicants for interviews, at least one reference check needs to be recorded in order to hire a potential employee, and past supervisors are the best sourc

37、e of information. Then the ability of the applicant is the most important, it may be shown in his resume and the letter of recommendation. Letters written for the applicant generally represent a more trustful information, it should be viewed highly.B: When choosing a new device, therere a lot of res

38、pects needed to be thought over. First is the device convenience, such as easiness to use, portability, and so on. Then the flexibility of the device should be considered, and look for a device that offer a variety of access options. And the last is to choose a durable, reliable device. Make sure th

39、at the device can withstand the stress of daily usage. 三、口语测试题型（三）考生讨论（Collaborative Task and Discussion）（一）考生在进行对话时，应注意哪几个问题？1. 开始应有简要的寒暄，使谈话显得自然，符合生活实际。2. 理解标题相当重要。标题往往是一个单词或一个短语，简要的表明了双方将要讨论的话题是什么。3. 表达自己的问题或回答别人的问题时，要尽量简洁，以便让对方了解自己的意思。传达信息是交流的第一任务。展示自己的语言技巧、表现自己对语言的驾驭能力等都是让对方明白了自己的意思之后才应该考虑的。4.

40、如果一方口语实力很强，而另一方相对来说弱一些的话，那么很强的一方应注意不要老是只顾着自己说，应该适当把说话机会留给对方。话多不一定能取得考官的好感。（二）口试Part Three的测试要求是什么？这部分主要目的就是在一个给定的场景下，让考生之间展开讨论。这一部分与商务英语有最密切的练习。考试的具体步骤如下：考官简要地介绍一个scenario（情景梗概），然后发给学生一些黑白图片提示或文字提示以帮助他们思考。两名考生讨论大约两分钟。在恰当时候，考官会参与讨论，以帮助考生朝正确的方向讨论。随后考官还会就这一主题提出更进一步的问题。这一部分所测试的就是考生运用恰当的功能语言和策略来进行沟通的能力。E

41、xample One:Scenario:Im going to describe a situation, as read to the candidate twice.A large company is building a new reception area. Talk together for about 2 minutes about the different things you could put into the reception area and decide which 3 things would be most suitable.Here are some ide

42、as to help you. Sofa, desk, visitors book, telephone, newspapers and magazines, brochures about the companys products and services, etc.A: What do you think are the important things that we should put into the reception area?B: Well, as you know, the reception area is the first place of our company

43、that the visitor sees, so its important to make a good impression on the visitors. I think the first things we should put into the area are some large sofas so that visitors can sit comfortably.A: What about some desks for the receptionist? Also, we should place a computer and a telephone on the des

44、k for her use.B: Thats a good idea. I think we should also have a visitors book for the visitors to sign in. Then the receptionist can issue an identity badge to the visitor.A: I agree. But what about some newspapers and magazines? While the visitor is waiting, he or she can have something to read.B

45、: Thats right. And I think it would be a good idea to place some brochures on our companys products and services in the reception area. In this way, the visitor can learn more about our company.A: Dont you think we should prepare a coffee machine and a tea set? Its very important offer some tea or c

46、offee to the visitor when he or she arrives. In this way the visitors will feel at home.B: Yes, I quite agree. What else should we put into the reception area?A: What about some pictures to put on the walls? We can put up some landscape painting about our city in the room.B: You are right. But what

47、are the three most suitable things to be put into the reception area?A: I think we should have sofas, desks and a telephone set as the three most suitable things because they are indispensable.B: Absolutely. 第三部分主要是测试考生就某一给定话题展开对话与讨论的能力。所以一定要注意双方的合作，你来我往，不要一个人滔滔不绝，也不要沉默不语。考生要注意运用一些句型来邀请对方加入讨论，如：What do you think of this problem?Can you tell me how to make?I want to know how you are going to plan this event.Could you say something more about this plan?Can you be more specific about this?EXAMPLE TWOInterlocutor: Now,