日常商务英语简单的职场英语用语课件.pptx

1、HELLO EVERYONE!日常商务英语 简单的职场英语 simple english in workplaceChapter One Introduction Whats most important when entering workplace?刚进入职场，什么最重要？Getting to know people!but how?Self-introduction introductin Introduce others Introduction-needed occasion:job-hunting,interview,meeting a new friend/workmate,bl

2、ind-date Self-introduction In Workplace职场中的自我介绍 Effective ways to introduce yourself&get to know others 1.name card 名片 Which gives clear and immediate information about a person It usually contains the following information:name;position;company;phone numer;company addresspositions 职位职位president&cha

3、irman:董事长manager:经理 general manager:总经理marketing manager:市场销售经理production manager:生产经理human resources manager 人力资源经理director:主任saleperson:推销员engineer:工程师accountant:会计translator：翻译business man：业务员vouching clerk/documentation specialist:单证员buyer：采购员architect:建筑师2.Verbal Presentation口头介绍 Basic informat

4、ion Job&company description Example:Hello,im Robin Seaton from NewYork.I work for a company called Vacupack which specializes in import and export of machinery.I work in the human resources department which means that im responsible for employing most of the people in the company.I write the job adv

5、ertisements,choose the applicants i want to interview and deal with employees work-related problems.2.Verbal Presentation口头介绍 基本信息 职务&公司简介 例：你好，我是Robin Seaton，来自纽约。我在Vacupack就职，Vacupack是一家从事机械进出口业务的公司。而我是人力资源部门的，主要负责员工招聘。我要写招聘广告，面试应聘者并且处理员工日常工作中的问题。主要句型 to work as (+job 职业)to work for(+company公司)to

6、work in (+industry行业)I work as accountant in a construction company.我在一家建筑公司当会计。I work for a company called Vacupack.我在Vacupack工作。I work in manufacturing industry.我是制造业的。Typical Sentences 1 Descripe Your Job1.Im responsible for the development of software.我从事计算软件开发的工作。2.I was an accounting trainee a

7、nd eventually become a manager.我最初是从当见习会计起步的，后来成为了一名经理。3.I am employed by the Green Trees Co.,in the general clerical work of the office.我在绿林公司上班，担任一般文员工作。4.I am the project manager in ABC Construction Group.我是ABC建筑集团的项目经理。5.I am the cost engineer of the Fourth Engineering Bureau Group Co.Ltdof Chin

8、ese Railway.我是中铁四局的造价师。Typical Sentences 2 Descripe Your Company1，Our company is specialized in exporting building materials 我司致力于从事建筑材料出口生意.2，The main products of our corporation are electrical appliances.我司从事的主要产品是电子产品 3，Its an installation company.我们是一家安装公司。4，Our company is located in the second

9、floor of the Sports Exhibition Center.我公司坐落于体育会展中心二楼。5，We are a leading corporation in the real estate industry.我公司是一家房地产领军企业。Situational/Scene dialogues情景对话 AA:Excuse me,are you Mr.Jones?B:Yes,thats right.And you are.A:My name is Tang of ABC construction corporation.B:Glad to meet you,Mr.Tang.Do yo

10、u have a name card?A:Yes,right here.B:Heres one of mine.A:Thanks.B A:是琼斯先生吗？B:是的。您是.A:我姓唐,是ABC 建筑公司的。B:很高兴认识你，唐先生.您有 名 片吗？A:有的，就在这儿。B:喏，这是我的。A:谢谢。Chapter Two Business Phonecall商务电话A情况(一)打电话的人找的是你自己 Is Daisy there?(Daisy 在吗在吗?)1，This is she.我就是 2，Youre speaking/talking to her.你正在跟她说话 3，This is Daisy.

11、我就是 Daisy。4，Thats me.我就是。B 情况(二)打电话的人要找的人不在 May I speak to Mr.Gates?(请问请问 Gates 先生在吗先生在吗?)1，Hes not here right now.他这会不在2，Hes out.他出去了。3，Hes in a meeting right now.他正在开会。4，Youve just missed him.他刚好不在4，Hes just stepped out.他刚好出去了。.情况情况(三三)打电话的人要找的打电话的人要找的人不在人不在,问对方是否要留言问对方是否要留言Can I talk to Mark?(我可以

12、我可以跟跟 Mark 讲话吗讲话吗?)1,Hes out on his lunch break right now.Would you like to leave a message?他出去吃午饭了,你要留言吗?2,Hes not available right now.Can I take a message?他不在,我可以帮你传话吗?情况情况(四四)打电话的人问他要打电话的人问他要找的人何时回来找的人何时回来 Do you know when he will be back?(你知道他什么时候会回你知道他什么时候会回来吗来吗?)1,Im sorry.I dont know.抱歉,我不知道。

13、2,I have no idea.我不知道。3,He should be back in 20 minutes.他应该二十分钟内会回来。.情况(五)打电话的人问他要找的人在哪里 Do you have any idea where he is?你知道他在哪里吗你知道他在哪里吗?1，Sorry.I dont know.抱歉,我不知道。2，Hes at work right now.Do you want his phone number?他现在在上班。你要他的电话号码?情况(六)打电话的人要找的人不在,愿意接受对方的留言 Can I leave a message?我能留个我能留个话话?1，Ye

14、s.Go ahead,please.可以,请说。2，Of course.Hold on for just a second so I can grab a pen and paper.当然,稍等一下让我拿个纸笔。3，Sure,if you can excuse me for just a second.Let me find a piece of paper to write it down.当然,你稍等,我找张纸写下来。.情况(七)接受对方留言时听不清楚,希望对方重复 When he comes back,can you have him call me at(206)5551212?他回后

15、他回后,能不能让他能不能让他打打 这个号码给我这个号码给我?1,Can you repeat again,please?能不能请你再重复一次?(Say)Again,please?再说一次好吗?2,Pardon?抱歉。(请再说一次)3，Come again,please?再说一次好吗?4,Im sorry?抱歉。(请再说一次)情况(八)对方希望留话,怕听错了,不想接受对方的留言 May I leave a message?我能否我能否留个话留个话?1,You know what?My English is not that great,and I dont want to miss anythi

16、ng.Would you mind calling back later?Im sorry.你知道吗?我的英文不是非常好,我不想听错话。你介意稍后再打来吗?我很抱歉。2,If you dont mind,could you please call back and leave a message on the answering machine?My English is not very good.如果你不介意的话,能否请你再打一次,然后在录音机上留言?我的英文不是很好。.情况(九)打电话的人要找的人是别人,请对方稍等 Is Brandon there?Brandon 在吗在吗?1，Yes,

17、he is.One moment,please.他在。请稍等。2，Hold,please.请稍等。3，Let me see if hes here.Hang on.O.K.?我看看他在不在。等一下,好吗?情况(十)对方打错电话 Can I speak to Alexander Walker?我能和 Walker 说话吗?1，Alexander Walker?Im sorry,but theres nobody here by this name.Alexander Walker?抱歉,这里没这个人。2，Im sorry.Im afraid youve got the wrong number.

18、抱歉,恐怕你打错电话了。3，What number did you dial?你要播的号码是多少?有事请留言 范例(一)嗨!我是Abby。我现在不在家。请留言。Hi!This is Abby.Im not home right now.Please leave a message.范例(二)嗨!这里是123-1234。我们现在不在。请留言。谢谢!Hi!This is 123-1234.Were not here.Please leave your message.Thank you.范例(三)嗨!我是Brenda。我现不能接电话。请你留言。我会尽快回你的电话。Hi!This is Brenda

19、.I cant come to the phone at this time.Please leave a message and Ill call you back as soon as possible.范例(四)嗨!我是Aaron。我现在不是不在办公室里,就是在电话中。请你留言。我会马上回你电话。Hi,this is Aaron.Im either away from my desk,or on the phone.Please leave a message and Ill get right back to you.范例(五)嗨!我是Ivy。对不起!我错过你了。请在嘟声后留言。等我进

20、来后就会回你电话。谢谢。Hi,this is Ivy.Sorry.I missed you.Please leave a message at the tone.Ill get back to you when I get in.Thanks.商务英语：了解商务礼仪的基本规则和禁忌商务英语：了解商务礼仪的基本规则和禁忌 Basic Rules And Taboos of Business Etiquette 下面的四道测试题可以帮你了解商务礼仪的规则和禁忌：1:One of the most ill-mannered things to do at a business meal is _.1

21、,order a lot of food2,smoke while the others are eating3,set up business papers on the table4,use a cell phone-答案：use a cell phone order a lot of food：虽然点过多的菜不礼貌，但是这还不是最大的禁忌。smoke while the others are eating：虽然在饭桌上吸烟很不礼貌，再加上现在英国所有的公共场所都是禁烟的，但是这还不是最大的禁忌。2:When you have a business meeting in the UK,yo

22、u should:1,get down to business straight away2,spend half an hour introducing yourselves3,avoid talking business immediately4,spend time eating and drinking and getting to know each other-.答案：get down to business straight awayspend half an hour introducing yourselves：一个小时来介绍彼此好像太长了吧！avoid talking bu

23、siness immediately：在英国，如果是一个商务会谈，那么在很简单的介绍之后就切入正题了。spend time eating and drinking and getting to know each other：如果是商务会谈，那么就应该谈正事儿。3:When you receive someone elses business card you should:1,immediately put it into your pocket2,immediately pass them your business card3,look at the card but say nothi

24、ng about it4,look at the card and acknowledge it。答案：look at the card and acknowledge it 4:When expressing thanks to a business client who has given you a gift,you should:1,send an e-mail because it is faster and more efficient2,send a handwritten note3,call within 72 hours4,a verbal thank you is enough 唉，我也是！.答案：send a handwritten notecall within 72 hours：PS:虽然应该72小时之内回复，但仅仅打一个电话是不够的。在英美国家如果收到客户或合作伙伴的礼物，应该亲自写卡片或便笺表示感谢与重视。.