民航客舱服务实用英语-Unit3Boarding&Greetngs课件.pptx

1、民航客舱服务实用英语民航客舱服务实用英语Unit 3 Boarding&GreetingsWarm-up1、What are the cabin attendants doing in the picture?2、Can you guess what the cabin attendants say to the passengers?Key words and expressionscabin door 机舱门China Eastern Airlines 中国东方航空公司hand luggage 手提行李frequent flyer 常旅客aisle seat 过道位置terminal 候机

2、楼ground staff 地勤人员duty-free item 免税商品chief purser 主任乘务长flight crew 机组成员infant 婴儿boarding card 登机牌foot rest 脚踏板security check 安全检查boarding procedure 登记手续Sentence Patterns(Greetings)句型Good morning/afternoon/evening.welcome aboard!Hello!welcome aboard!Morning,Miss.!welcome aboard!How are you?/whats up?

3、whats happening?How do you do?Nice to meet you.Among friendsFor the first timeDialoguesA cabin attendant meets a passenger at cabin door.A passenger is worried about his first time travelling by air.An old passenger with heavy hand luggage is boarding.A passenger with an infant is boarding.A frequen

4、t flyer is boarding.A passenger cant find his seat.Dialogue 1 汉译英1.欢迎登机！2.我是本次航班的主任乘务长。3.很高兴竭尽所能的为您提供帮助。4.祝您旅途愉快！How does a cabin attendant greet passengers when they board the plane?Dialogue 2 英译汉Thank you for choosing to fly with us today.Our flight crew are very experienced and highly trained.We

5、proud to say that our aircrafts are modern and well maintained.Have a pleasant flight.Dialogue 2&3&4Offering help P12May I help you with your infant?Would you like me to help you?If there is anything I can do for you,please dont hesitate to call me.汉译英我能看一下你的登机牌吗？我负责商务舱。Exercise How does a cabin att

6、endant make a self-introduction to passengers?Tips1.Greeting2.Name3.Position&responsibilities4.Welcome(参考Diaologue 5)Useful expressionsGood morning/afternoon/evening,Sir/Madam.Welcome aboard/on board.Welcome to the flight.We are happy to be of service to you.Its nice to see you again.Would you like

7、me to help you?May I have a look at your boarding card?Its an aisle seat on the left.This way,please.If there is anything I can do for you,please dont hesitate to tell me/please let me know.Announcements Announcements-GreetingGood morning/afternoon/evening,Ladies and Gentlemen,Welcome aboard _(Airli

8、nes).I am_,the purser for this flight.During the fight,all of my colleague swill be happy to be of service to you.Thank you.Ladies and Gentlemen,we will be taking off in a few minutes.Please be seated and fasten your seat belt.(Please stow your foot rest.)Your seat back and table should be returned

9、to the upright position.All_(Airlines)flights are non-smoking to comply with government regulation.Please refrain from smoking during the flight.Thank you for your cooperation,and we wish you a pleasant journey.Supplementary ReadingWhat multiple tasks do cabin attendants have to accomplish?Homework1、熟记所学单词。2、两人一组进行对话练习。