精美常用TG素材课件.pptx

1、l Off-line On-line Business l l WCMS e-CRM 1.7 ()2.Web Solution Off line Business On line Business VisionMissionPlanning1.Summary-Data IntegrationEnterprise CRMeCRMData Warehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfileCustomer ACustomer BCustomer CSupplier A Supplier BSuppli

2、er CInternet AreaBSP AreaSI AreaNI Area55%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web consulting Web development Web managementq eBiz Solutions&ServiceWeb SI AreaSI Area

3、NI AreaSystem Area2004 ConsultingeSolution2004Web Building Web integration Web integration Publishing Publishing DB generation DB generationWeb DesignInnovationOperationOptimizationBusiness&IT StrategySupply Chain Executionq eBiz Enterprise Management eBiz Enterprise ManagementInnovationOperationOpt

4、imizationBusiness&IT StrategySupply Chain Executionq eBiz Enterprise Management eBiz Enterprise ManagementInnovationOperationOptimizationBusiness&IT StrategySupply Chain Executionq eBiz Enterprise Management eBiz Enterprise ManagementSI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting

5、Areaq SI Business Areaq SI consultingq SI development q SI managementq N/W managementq New technologyqNetwork Integration -Network Consulting -Network Integration -Network ManagementCRMForecasting,Opportunity Management,Configuration,Generation Forecasting,Customer CareSpare ManagementForecastingPer

6、sonalizationCampaign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategyq Solution&Service Solution&Service-SI Development&SolutionsMarketingSalesServicesOne-Stop Service10%10%5%5%BSP IT consulting IT development IT management N/W management New technologyWireless InternetWeb ContentsWeb MailingWe

7、b SIq eBiz Solutions&ServiceBSP AreaInternet AreaSI AreaNI AreaConsulting AreaBSP MU:BSP MU:(Business Service Provider Management Unit)Internet AreaBSP AreaSI AreaNI Area55%15%20%10%q eBiz Solutions&ServiceConsulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consulting

8、e-CRM,e-Marketing Consultinge-Solution/e-Infra/e-InfraSI consulting&managementNetwork Integration/Automation SystemIT development&management e-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem-,-Supply Chain q e-Business Perspective e-Business Perspectivee-CRM funct

9、ione-CRM functione-Customer Relationship Management Adaptation AnalysisData Gatheringq eBiz Solution eBiz Solution analysisanalysis _ _e-CRM e-CRM /,46%22%19%Source:Executive Issues Survey CEO Global Business StudyThe Alexander Group,Incorporated,7%6%q Summaryl?1 1 2 2 3 3 4 4 /5 5 RestructuringRest

10、ructuring6 6 7 7 (Globalization)(Globalization)8 8 9 9 (Geopolitical)(Geopolitical)1 1 2 2 3 3 4 4 5 5 6 6 7 7 RestructuringRestructuring8 8 (Globalization)(Globalization)9 9 (Value-Added Supplier Relationships)(Value-Added Supplier Relationships)1.()?SiteSite?SiteSite SiteSite (,)?/?q q q q q q q q

11、 e-CRM q 2123 l 90 l :60%(80 90%)l l :40%q 2 2 ()/:100 /:10/()-:l Off-line On-line Business l l WCMS e-CRM 1.7 ()2.Web Solution Off line Business On line Business VisionMissionPlanning1.Summary-l Off-line On-line Business l l WCMS e-CRM 1.7 ()2.Web Solution Off line Business On line Business VisionM

12、issionPlanning1.Summary-SupplierCustomereCompanye-Business Sector&SolutionsPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPCustomerPartnerShareholderEmployee service sell production supplyMaterial q e-Business SolutionsSCMe-PMSKMS/GWEDMSCRM/e-CRMe-MarketplaceCMSERPE

13、IPe-marketingSales TeamSystem TeamConsultingTeamSI MU NetworkTeamAutomationSystemTeamEnterpriseNetworkTeamNI MUeBizCRMEIPR&Dq eBiz Collaboration Networkq Website Strategy Website StrategySite ESite BSite HSite FSite ASite GE-biz TransformationAS ISTO BESite CSite DStrategy and Implementatione-Shoppi

14、ngInformationeBusinessBusiness Function&StrategyHimart2.,v?PublishInteractTransactIntegrate Customer Information Access HSE Communication Customer and Technical Support Supplier Relationship Management Electronic Order to Cash Electronic Procurement Supplier Bidding&Selection Integrated Planning and

15、 Forecasting Integrated Plant Management:q e-Business _Fulfill Demandq /q q q e-Branding e-Branding q B2B/B2E B2B/B2E q Web Web (EIP(EIP)q personalization(e-CRM/DM)personalization(e-CRM/DM)2003E-Biz 200420052006q Proposal Proposal-Web Site System 1 12 23 3q Branding&Identity(Web CI)Branding&Identity

16、(Web CI)q BusinessBusiness q /(Site Concept(Site Concept)q System&Solutions System&Solutions Value Web Site Web Site 2003 2004EIPe-Biz SIWeb SIWeb 2005 eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing Web Identity Web Contents Web Promotion Web Applications Web

17、 SI Planning Web System Integration SMS/eFax/Mailing eCRM/IRM/CMS e-Marketing(PRM)Web SI&eSolution Web SI&eSolutioneBiz Value q eBiz Transformation e-biz Total Solutione-biz Total Solutionq e-Business ConvergenceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementati

18、onEvaluationDesignAnalysis:PwCeBiz TransformationeOffice eConsultingeVentureeSolution eBiz Strategy Consulting.eBiz Management Consulting eBiz Restructure Consulting eCRM(Web call center)eCommunity eFAX(Dial Fax)eIRM WCMS Real estate portal Network swap service Internet Fax Tour portal Internet broa

19、dcasting Community portal EDMS GroupWare Enterprise Knowledge Internet Purchasing SystemeCompanyq Business Domain Business DomainApplication Web DB Integration Mobile Application Customer IntegratedHome PageSystemSolution e-branding Web Style Guide On-line Marketing DB/Web Server Multimedia Server W

20、ireless/Security e-CRM e-Marketing WCMS.q e-Business Transformation q eOffice Solution Planning eOffice Solution Planning q q q q .q ()q q /q .q q q q q q q q .45%15%5%35%.KMSEISEDMSSCMCRMSolution&Service-SI Development&SolutionsGWERPHow convenient would it be,if we can view all the numerous informa

21、tion scattered on the internet,such as Intranet,GroupWare,(ERP),(CRM),(SCM)gathered in single screen?q eBiz Solution eCRM200320042002SMSCMSPMS EIPERPSCMElectronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerq Solut

22、ion&Service-Solution&Service-eagleOfficeGWeagleOfficeSI MU Business FieldsBusiness Fields:SI MU Company OrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystemq OrganizationPlanning&PublicSupporting TeamPresident&CEO CS team Biz 1 team Biz 2 team Biz 3 team Sales 1 team Sales 2 team S

23、I System team SI Develop team Sales 1 team Sales 2 team Automation team Network team Consulting 1 team Consulting 2 team Consulting 3 team eBiz team Solution teamSI MUINFRA MUConsulting MUR&D MUBSP MU INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Con

24、sulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 teamq OrganizationHow to reach online user and provide Customised In-depth product information?How to sell products and process ordersOve

25、r the Web?What are new offerings,unique to the Web?How to revolutionise business models andshift value creation?Product/Service InnovationBusiness Model InnovationMarketing InnovationChannel InnovationSource:Arthur D.Littleq eBusiness Perspective eBusiness Perspective(e-Business )Channel Enhancement

26、Value Chain IntegrationConvergenceIndustry Transformation Win-WinWin-Win (:),:PwCqq eBusiness Business Value 100250300l l 120400700Degree of Innovationl q StrategyContentsSolution()Ebiz Integration Branding&Identityq Summary-SM MUSI MUNI MUR&D MUeBizeBizTotal ServiceTotal Serviceq eBiz Total Service

27、 eBiz Total Serviceq e-CRMService Sales CRMCRMData Warehousing/IntegrationSMSChannelWeb FAXChanneleMailChannelWeb SiteChannelPost channelConsumerInvestorPurchaser AnalystThe pressClubMarketing Customer Interaction PlatformsInteraction Management InfrastructureE-MailE-MailEDMSEDMSGWGWKMSKMS2()ERP1()C

28、RMSCME-PlanningE-Planningq Office Management SystemCustomer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%q eBiz Solutions&ServiceInternet AreaBSP AreaSI AreaNI Area55%15%20%10%q eBiz Solutions&Serviceq IT.:IT IT 50%100%SolutionERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAXBusiness

29、SCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMKMSEIPERMe-IPSEmployeeCustomerq eBiz Solution eBiz Solution analysisanalysis _ _CRM CRM CRM:Customer Relationship ManagementTechnology&Communications InfrastructureeBiz SolutionseBiz IntegrationeBiz StrategyB2EB2BB2CB2MProduct LeadershipRelationshi

30、p managemente-Business Transformationq e-Business planning e-Business planningq eBiz Solution eBiz Solution analysisanalysis _ _CRM CRM AnalyticalCRMCollaborativeCRMOperationalCRMData WarehousingIntegrationCRMCRM Customers:IBMq e-Business Perspective e-Business PerspectiveSuppliersCustomerCustomerCu

31、stomerCustomerCustomerCustomerq e-CRM q q q q CRM :InformationPortaleGSTransactionInformationeGSeGSTransactionPortale-Gov.ServiceIntegrationq e-Government Service NetworkSCMSystemEKP/EIPSystemCRMSystemq e-Company System Network Supply Chain Integration Enterprise Knowledge Information Portal Custome

32、r DB IntegrationEUROPEASIAN.AMERICAS.AMERICAOCEANIAAFRICASCMSCMERPERPEKP/EIPEKP/EIPq eBiz Solution EUROPEASIAS.AMERICAOCEANIAAFRICAq Global network Global network Los AngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990 FAX:1-754-999-9901N.AMERICAhttp:/www.art-com.co.krhttp:/www.art-com.co.krARTCOMARTCOMCopyright by ARTCOM All rights reserved.