《酒店英语实训教程》答案修改版)Unit9 Answer Key (.doc

1、Answer keyUnit 9Activity 1 Task A Hi! Im Jessica Watson. Im a housekeeping supervisor for Hilton Hotel. Im in charge of making sure that the quality standards of the hotel are followed with regard to cleaning the room. Specifically, I supervise work activities of cleaning personnel to ensure clean,

2、orderly, and attractive rooms in our hotel. I also assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. Sometimes, I may purchase housekeeping supplies and equipment, and take periodic inventories. In addition, I screen appl

3、icants, train new employees, and recommend dismissals.Activity 2 Task B 行政管家-17行政副管家-3客房主管-16客房中心文员-12楼层主管-4楼层领班-8客房服务员-14洗衣房经理-5公卫主管-2洗衣房主管-20布草主管-1服务中心领班-19公卫领班-6水洗领班-9干洗领班-13布草领班-10仓管员-15清洁工-21缝纫工-11熨烫工-18洗涤工-7Task D 1-C; 2-A; 3-E; 4-B; 5-F; 6-DActivity 3 Task D 1. Remove dirty linens, towels, an

4、d trash from the room and the bathroom. Remove the comforter/blanket. If items are scheduled to be laundered, remove them from the room. Otherwise, set them aside while changing the bed linens.2. Put clean sheets on the bed (one fitted sheet, one flat sheet) and clean pillowcases on the pillows. Rep

5、lace the blanket and comforter. 3. Clean the bathroom. Use several rags to prevent cross contamination. Spray the bathtub and shower walls with bathroom cleaner, and wipe them down with a rag. Rinse with water if the chemical you use requires rinsing. Change the shower curtain if it is dirty. Spray

6、the toilet and seat with bathroom cleaner, and wipe it down with a different rag.4. Clean the mirrors, windows, TV, and phone in the guest room with the glass cleaner. Wipe down any hard surfaces of furniture such as the desk, dresser, nightstand, lamps, headboard and inside of drawers. Remove stain

7、s from the carpeting or upholstery with a cleaning product made specifically for carpeting and upholstery.5. Replace trash bags in the room. Make sure all other items provided by the hotel are replaced, such as laundry bags, laundry slips, do-not-disturb signs, and in-room guest guides. Remove all r

8、ags and cleaning products from the room. Vacuum the carpet, and spray the room with air freshener.Activity 4 Task B Guest room No.What is the complaint about?How to solve?SarahRoom 908The sink is leaking in the bathroom. Send a maintenance man up to fix itCharlieRoom 502The room does not have an ocean view.call front office and change if availableAnnieRoom 712Dirty floor, hair in the bed change the room immediately Task C(1) housekeeping office (2) supervisor (3)problem (4) leaking (5) apology (6) fix (7) another (8) immediately 3