《酒店英语实训教程》答案unit 4 Answer Key(1.17).doc

1、Answer keyUnit 4Activity 1 Task A American Express (AE/AX)Master CardVisaEurocardInternational Great WallDiners ClubTask B韩元比利时法郎俄罗斯卢布泰铢港元美元欧元英镑Task D Listen1 The first thing you should do is to explain todays exchange rate very clearly to the guest.2 Seeing the passport of the guest, you need to ge

2、t the information as to the name, nationality, and the passport number.3 When filling in the exchange memo, ask the guest to fill in his passport number, the total sum, room number and sign his name.4 You should ask the guest to keep the memo well, and remind the guest: “You need to show it at the C

3、ustom when you go back to your country.”Activity 3 Task A Listen Scene：Guo Ping is a cashier in Anhui International Hotel. Mr. Bellow comes to the Front Desk in order to change some US dollars into RMB.G=Guest C= CashierC: Good afternoon, sir. Can I help you?G: Id like to change some US dollars and

4、Id like to know todays (1) exchange rate.C: According to todays exchange rate, every US dollar in cash is (2) equivalent to 6.12 RMB yuan. How much would you like to change, sir?G: Well, Ill change (3) one hundred and heres the money.C: May I see your passport? G: No problem.C: The exchange is 612 R

5、MB. Would you please (4) fill in this form?G: All right.C: Please write your name, (5) passport number and room number on thgip.G: Here you are.C: Thank you. Youll have it right away. Will you sign your name here on this (6) memo?G: OK, Will you please give me some one-yuan notes? I need some (7) sm

6、all change.C: All right. (Changing the money) Mr. Bellow, here it is. Please have a (8) check and keep the exchange memo well.G: Oh, yes, thanks. By the way, can you tell me what I should do with the RMB left? C: Youll have to go to the Bank of China or the airport (9) exchange office to change it b

7、acks into dollars.G: I see. Thanks.C: You are welcome.Task B Practice: work with words. Check out.Scene: Mr. Carter is going to the Front Office for checking out. The cashier provides help, explaining the bill to him.G=Guest C= CashierC: Good morning, sir. Can I help you?G: Im leaving today. Can I s

8、ee (1) my bill (我的账单), please?C: Certainly, sir. Could you give me your room keycard?G: OK. Here you are.C: Please wait a moment, Mr. Stewart. Ill (2) draw up your bill (为您结单). Your bill totals 7425 Yuan RMB. (3) Would you like to check it (您想核对一下吗)?G: This figure seems a little high. Could you expl

9、ain it a little bit?C: Sure. This is an itemized bill. So it is very easy to spot a mischarge if there exists one. A-P-T-S here (4) stands for your room charge (代表您的房费), 3120 Yuan for six nights (520 Yuan per night). The total amount for meals amounts to 850 Yuan. In addition to that, bills for (5)

10、your laundry and telephone calls (您的洗衣费和电话费) are here, sir. Please check your (6) signatures on the bills (账单上的签名), sir. G: Thats right. What is this figure for?C: T-E-L-S-I-D-D means Telephone Subscriber International Direct Dialing. Thats the charge for (7) your international calls from your room

11、(从您房间打出的国际长途).G: But, I only made two calls to my family and a couple of calls to our New York office.Cashier: Mr. Stewart, international calls are rather expensive.Stewart: Thats true.Cashier: (8) How would you like to make the payment (您打算如何付款), Mr. Stewart?Stewart: By credit card. What kind of cr

12、edit cards do you honor?Cashier: We accept American Express, Master Card, Visa and Federal Card.Stewart: American Express. Here you are.Cashier: Thank you, sir. Could you sign here, sir? Thanks. Heres (9) your card and your receipt (您的卡和发票). Stewart: Thank you.Cashier: We hope youll be staying with us again. (10) Have a good trip (旅途愉快)！3