国家开放大学电大一网一平台《管理英语 2》一体化考试机考形考任务6-8题库答案.docx

1、国家开放大学电大一网一平台管理英语 2一体化考试机考形考任务6-8题库答案形考任务 6 题库一、 选择填空： 阅读下面的对话或句子， 从 A、 B、 C 三个选项中选出一个能填入空白处的最佳选项。试题 1 What do you think of your mother s advice? _ .选择一项：A. It doesnt fit us, actuallyB. No, I don t believe itC. I don t believe in her试题 2 Can you stay here longer? _ , but I have to be back tomorrow.选

2、择一项：A. I d love toB. No, thank youC. I m afraid not试题 3 How do you like living in Beijing? _ .选择一项：A. It s different from living in AmericaB. I have no ideaC. I love it. Beijing is such a beautiful city试题 4I didnt do _ last week.选择一项：A. nothingB. somethingC. anything试题 5I would rather _ two weeks ea

3、rlier.选择一项：A. you should come hereB. you came hereC. you had come here试题 6二、 阅读理解： 阅读下面的短文， 根据文章内容从 A、 B、 C 三个选项中选出一个最佳选项。Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt s house, and he brought it back home with him. Mary loved it and i

4、mmediately tried to play it. After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin. One day she took part in a concert, and a man went up to her parents and talked to them about her. He said that she had real

5、talent and pointed out that she needed a better violin. When he found out that they couldnt afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gave her the violin-she called it the Erio Sound.1. Mary s father ( ) .A. boug

6、ht the violin from a shopB. borrowed the violin from a friendC. got the violin from his aunt2. Mary began to need a better violin when she was about ( ) .A. 10B. 11C. 123. The man at the concert told Mary s parents that ( ) .A. she had real talentB. her voice was very goodC. She needed a better teac

7、her4. Mary ( )when she was 16.A. graduatedB. set up her own groupC. had a new violin5. Eric Sound was the name of ( ) .A. Mary s violinB. Mary s music groupC. Mary s friend一、 选择填空： 阅读下面的对话或句子， 从 A、 B、 C 三个选项中选出一个能填入空白处的最佳选项。试题 1 This jacket is so good. _ ? It s 200 yuan. I can give you special 20% d

8、iscount on it.选择一项：A. Is it expensiveB. How much is itC. What color is it试题 2 I am sorry. Now what were we talking about? _ .选择一项：A. Never mindB. I don t remember, eitherC. You were saying that you used to be a teacher试题 3 How do you like living in Beijing? _.选择一项：A. It s different from living in Am

9、ericaB. I have no ideaC. I love it. Beijing is such a beautiful city试题 4I like cooking for my friends in _ free time.选择一项：A. meB. myC. mine试题 5Her article is _ in her class.选择一项：A. betterB. wellC. the best试题 6二、 阅读理解： 阅读下面的短文， 根据文章内容进行判断， 正确写“T” 错误写“F” 。Xiaoyan,I thought you d like to know what has

10、happened to your report about improving the website.Last week I had a meeting with the designers. I gave them a copy of your report and I told them that we needed to have the website redesigned.- I ve had the first page simplified.- I have asked them to make the icons large.- The colours are now dif

11、ferent too.- There are more functions, as you suggested, so that customers will be able to transfer funds to an account in another bank.I m going to make a presentation about these changes at the Paris, conference and would like to talk to you about that. There are some things I can do myself, but I

12、 would like your help with some technical aspects. I must get some slides made too, and would like your opinion about them.Have you got time for a coffee on either Wednesday or Thursday morning?David1. David had a meeting with the designers yesterday. ( F )2. David had made the icons larger. ( F )3.

13、 The speed of access has been made quicker. ( F )4. David is going to make a presentation in Paris. ( T )5. David would like some help from Xiaoyan. ( T )一、 选择填空： 阅读下面的对话或句子， 从 A、 B、 C 三个选项中选出一个能填入空白处的最佳选项。试题 1 What do you think of your mother s advice? _ .选择一项：A. It doesn t fit us, actuallyB. No, I

14、 don t believe itC. I don t believe in her试题 2 I am sorry. Now what were we talking about? _.选择一项：A. Never mindB. I don t remember, eitherC. You were saying that you used to be a teacher试题 3 This jacket is so good. _ ? It s 200 yuan. I can give you special 20% discount on it.选择一项：A. Is it expensiveB

15、. How much is itC. What color is it试题 4They have learned about _ in recent years.选择一项：A. several hundreds English wordsB. hundreds of English wordsC. hundred of English words试题 5You d better have your hair _ before going to your friend s wedding.选择一项：A. cuttingB. cutC. to cut试题 6二、 阅读理解： 阅读下面的短文， 根据

16、文章内容从 A、 B、 C 三个选项中选出一个最佳选项。Everyone wants to healthy and happy. When illness does come, the whole family is ( affected) .Many adjustments（调整） have to be made (but ) the family routine（日常工作） needn t be disturbed completely. Often it can be rearranged with home duties simplified to save time and ener

17、gy thus reducing (strain ) on the family.The reasonable responsibility for giving nursing care is usually (assumed) by one person,frequently the mother. (consequently) , in order that she may have some much needed rest or on the contrary other members of the family should learn how to help when sick

18、ness occurs.一、 选择填空： 阅读下面的对话或句子， 从 A、 B、 C 三个选项中选出一个能填入空白处的最佳选项。试题 1 Can you stay here longer? _, but I have to be back tomorrow.选择一项：A. I d love toB. No, thank youC. I m afraid not试题 2 How do you like living in Beijing? _ .选择一项：A. It s different from living in AmericaB. I have no ideaC. I love it.

19、Beijing is such a beautiful city试题 3 What do you think of your mother s advice? _.选择一项：A. It doesnt fit us, actuallyB. No, I don t believe itC. I don t believe in her试题 4I have coffee_ breakfast time.选择一项：A. atB. inC. on试题 5 Did the medicine make you feel better? No. The more _ , _ I feel.选择一项：A. me

20、dicine I take; and the worseB. medicine I take; the worseC. I take medicine; worse试题 6二、 翻译： 从以下 A、 B、 C 三个选项中选出与英文最适合的中文翻译。1. A man and his wife had a small restaurant near a station. ( )A. 一个男人和他的妻子在靠近车站的小饭馆里吃饭。B. 一个男人和他的妻子有一个车站饭馆。C. 一个男人和他的妻子在靠近车站的地方开了家小饭馆。2. On the last day of the old year, ther

21、e is a family dinner. ( )A. 在老年人的最后日子， 通常有一顿家庭餐。B. 在即将过去的一年的最后一天， 会有一次家庭聚餐。C. 在过去的日子里， 经常有家庭聚餐。3. A few minutes later the doctor came out of his room for the third time. ( )A. 几分钟后， 医生第三次从他的房间走出来。B. 医生在迟到的几分钟后， 终于从他的房间走出来为了第三名。C. 几分钟后， 医生来到他的房间第三次。4. You can see many interesting things on your way.

22、( )A. 你能看见许多有趣的东西在你回家的路上。B. 一路上你能看见许多有趣的事情。C. 你能看见许多好玩的东西在车上。5. Having patience with your customers and with yourself will go a long way in winning overhostile customers. ( )A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。形考任务 7 题库一、 选择填空： 阅读下面

23、的对话或句子， 从 A、 B、 C 三个选项中选出一个能填入空白处的最佳选项。试题 1_ Neither do I. Look at our community, it is such a mess.选择一项：A. Our service center don t offer much help for us.B. I really don t think our service center is satisfying.C. I m slightly satisfied with our service center.试题 2Hello, is that service center? Th

24、e elevator of our apartment doesnt work._选择一项：A. Oh, I don t know what s wrong with it.B. Sorry, I ll have it checked out at once.C. Ok, I see.试题 3Customer: We have ordered for almost one hour. Why is it so hard to get our dishes readyin your restaurant?Waiter:选择一项：A. I m really sorry about that.B.

25、I don t think it s hard.C. You ll get it next time.试题 4We are under _ to finish the task within such limited time.选择一项：A. lineB. pressureC. expectation试题 5The more information you can get, in your field.选择一项：A. the more competitive will you beB. you will be the more competitiveC. the more competitiv

26、e you will be试题 6二、 阅读理解： 阅读下面的短文， 根据文章内容从 A、 B、 C 三个选项中选出一个最佳选项。Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual

27、. But if you wish to be successful in any business,then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the

28、most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to un

29、derstand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation.This exhibition of your concern will

30、win the customer over. There will be a significant change in their behaviour.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in every s

31、ituation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.1. At whom do angry customers tend to aim their dissatisfaction and complaints? ( )A. staff membersB. company managersC. those who

32、accompany them2. When a customer shouts rudely at you, you should ( ) .A. argue back and protect yourselfB. keep quiet and leave the customer aloneC. keep calm and listen carefully to the customer3. The underlined sentence “Use your ears more than your mouth” means ( ) .A. Your mouth is not more imp

33、ortant for you than your ears.B. You should listen more than you speak.C. You should talk more than you listen.4. When dealing with an angry customer, which is NOT the right attitude?( )A. Be concerned.B. Be patient.C. Be amused.5. Which of the following statements is true according to the passage?(

34、 )A. When the customers complain, you neednt listen carefully.B. You neednt say sorry to those angry customers.C. You should relax yourself and try to understand the angry customers.一、 选择填空： 阅读下面的对话或句子， 从 A、 B、 C 三个选项中选出一个能填入空白处的最佳选项。试题 1Why do you look unhappy. What s the matter? _选择一项：A. I m satis

35、fied with the good performance of the radio I ve just bought.B. I m glad to have bought this radio at such a price.C. I m rather disappointed with the poor quality of the radio I ve just bought.试题 2_ ?That s great!选择一项：A. What are you going to eat at the Mexican restaurantB. When are you going to di

36、nner at the Mexican restaurantC. How about going to dinner at the Mexican restaurant tonight试题 3Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant?Waiter:选择一项：A. I m really sorry about that.B. I don t think it s hard.C. You ll get it next time

37、.试题 4Our workers have been checking the heating system since you called us. I you it will perform well soon.选择一项：A. argueB. affectC. assure试题 5They since last night. They are about to finish the work.选择一项：A. are cleaning the systemB. have been cleaning the systemC. had cleaned the system试题 6二、 阅读理解：

38、 阅读下面的短文， 根据文章内容进行判断， 正确写“T” 错误写“F” 。Feedback from your customers is very important. The more information you have from them,the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.1. Ask your customers directly and cater

39、to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.2. Be a customer yourself and

40、find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you re treated.3. Use a focus group. Focus groups are representatives of customer

41、s whose job is to provide you with information on their needs and preferences.4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.5. Encourage your front-line staff to build strong relationships with customers.

42、Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.You may deliver the best service in the world. But if it is not what peopl

43、e want, youre wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.1. Hotel customers and hotel staff think the same about breakfast. ( F )2. A good or bad experience of a customer in a wheelchair in your shop shows whether

44、your service is good or not. ( T )3. It s not necessary to know about the customers needs and preferences. ( F )4. Questionnaires are useful in getting feedback from customers. (T )5. Front-line staff have nothing to do with improving customer service. ( F )一、 选择填空： 阅读下面的对话或句子， 从 A、 B、 C 三个选项中选出一个能填

45、入空白处的最佳选项。试题 1_ ?That s great!选择一项：A. What are you going to eat at the Mexican restaurantB. When are you going to dinner at the Mexican restaurantC. How about going to dinner at the Mexican restaurant tonight试题 2_ Neither do I. Look at our community, it is such a mess.选择一项：A. Our service center don

46、t offer much help for us.B. I really don t think our service center is satisfying.C. I m slightly satisfied with our service center.试题 3Hello, is that service center? The elevator of our apartment doesnt work.选择一项：A. Oh, I don t know what s wrong with it.B. Sorry, I ll have it checked out at once.C. Ok, I see.试题 4We feel _with the inconvenience the service center brought us.选择一项：A. disappointe