健身会所的会员服务课件.ppt

1、健身会所的会员服务JACK我们的业绩来源？比例？?新客户新客户15%(顾问后期）老会员老会员85%为什么做会员服务？会员会员服务服务提高复制率提高复制率 续续卡率卡率终极目标终极目标：与我们的客户都与我们的客户都成为朋友！成为朋友！为什么我们的会员服务做的不是很好？复制率不高？1 服务意识不强（随意服务）没意识到转介绍的威力 2不想服务 反正已经交了钱（认知错误）3 服务不知道怎么去做好（技巧问题）AAA服务成就销冠 服务与业绩 成正比（销冠的服务都好）服务决定业绩服务决定业绩 老会员老会员的服务的服务道德道德 诚信诚信态度态度 技巧技巧要想轻松做好业绩，今天就开始注重你的服务成交了成交了 仅

2、是我们销售的开始仅是我们销售的开始为什么都已经成交了，我们还要不讨喜的销售？我们还能销售什么？前提我们要做的销售并不是不讨喜的销售前提我们要做的销售并不是不讨喜的销售 用我们的技能用我们的技能去销售去销售 让你的客户感受到你对让你的客户感受到你对TATA的那份关怀的那份关怀 你与客户建你与客户建立了朋友关系的同时你成功的销售了你的物品立了朋友关系的同时你成功的销售了你的物品 从而你能拿从而你能拿到你的佣金到你的佣金 何乐而不为何乐而不为注：注：销售是白手起家的天堂，我爱销售，大家必须坚定不移的销售是白手起家的天堂，我爱销售，大家必须坚定不移的认可你的工作你的选择认可你的工作你的选择成交了我们还

3、能成交了我们还能“销售销售”什么？什么？“销售”一 自己 （选择性销售）你的品质 你的秉性 你的思维 你的理念 你的智慧 你的情商 你的爱好 理想 秘密 你的一切拉近客户关系 投其所好 成为朋友朋友 进行会员复制 同时搭建你的人脉 不带引号的销售（就是我们的二次消费）租柜 营养品 服装 等等 额外收入 不要白不要怎么做好会员服务？1 形象2 沟通 交流职业形象沟通要多交往（频繁交谈）有事没事多来往 大事小事好商量 难事急事多帮忙 带朋友 健身 办卡 续卡 还是问题吗？沟通要选择正确的渠道与步骤 当面沟通（会所内 锻炼无聊时 水吧休息时）1 手机、电话沟通（售后电话）2 电子网络沟通（下班 假期

4、）3沟通要找对话题v年龄长者谈过去v成功者谈创业历程v男士平平淡淡才是福v中年女士孩子教育v青年女士服装和化妆v大学毕业生理想、抱负、未来v中学生偶像、时尚沟通的秘密武器1.主动问候2.耐心聆听3.缩短距离4.密切来往5.取得共识6.态度真诚7.关注对方8.注意称呼9.给予赞美10.赠送礼物11.制造幽默12.语气柔和语气柔和1.1.主动问候主动问候 主动问候“你好你好”、“见到你很高兴见到你很高兴”之类的问候话语，虽然只有之类的问候话语，虽然只有片言只字，但它是通向你与片言只字，但它是通向你与别人深入交谈的一座桥梁，别人深入交谈的一座桥梁，同时它也是你向别人主动示同时它也是你向别人主动示好的

5、一种方式好的一种方式向别人示向别人示好，别人自然会觉得你很亲好，别人自然会觉得你很亲切，谁不愿意与亲切的人交切，谁不愿意与亲切的人交谈呢？谈呢？2.2.耐心聆听 耐心聆听(眼神 适当的点头认可）如果你以“我愿洗耳恭听”的态度认真听取别人的谈话，那么对方会愉快地向你敞开心扉。因为无论是谁，都或多或少存在着显示自己并能得到别人认可的心理，同时，你认真聆听别人的谈话，别人会感到你尊重他，尊重别人，别人自然也会尊重你。3.3.缩短距离 缩短距离 如果你想让别人成为自己的朋友，就首先要想法缩短你与别人之间的距离，距离缩短了，交谈起来才会自然、随和，彼此之间才能尽快熟悉和了解。缩短距离的方式很多，寄张贺卡

6、，表示关心，开个“派对”等等，都有接近对方的机会。4.4.密切来往密切来往 密切来往密切来往4 4“疏则远，密则亲。疏则远，密则亲。”互动频率越密，互动频率越密，就越容易认识和了解人，交往的渠道就越容易认识和了解人，交往的渠道也就越来越畅通。来往的次数与亲密也就越来越畅通。来往的次数与亲密程度往往成正比，有些聪明的推销员，程度往往成正比，有些聪明的推销员，就常常有事无事地到主顾家中坐一坐，就常常有事无事地到主顾家中坐一坐，说声说声“路过此地，顺便来看看你路过此地，顺便来看看你”，这很能博得主顾的好感。这很能博得主顾的好感。5.5.取得共识 取得共识 你要让对方感受你的亲切，就应努力寻找观点的共

7、识，保持话题的一致，因为只有有了共同的观点和话题，彼此之间才能谈得投合，才能取得共鸣。要想做到这一点，就要尽量避免谈有争执的问题。6.6.态度真诚 6.态度真诚 无论是何种场合的交往、谈话，你都要保持良好的心态，以真诚的态度来待人接物，因为只有付出诚心，才能换得真心。7.7.关注对方 关注对方。谈话时目视对方，交往中体贴对方，平时多点嘘寒问暖，会使对方感受到你的亲人般的温暖。8.8.注意称呼 注意称呼 在称呼上要注意尊老爱幼，照顾大龄女性的感受 不要叫大姐 兄弟 “李哥”、“王姐”、“大叔”、“大妈”，叫得人心里甜蜜蜜；“，让人觉得关系非凡。这样，既引起了对方的注意，又叫出了自己的风度和修养。

8、9.9.给予赞美 给予赞美 交谈时，请不要吝啬你的“美言”，而要善于发现别人的优点并予以称赞。因为夸奖是人际交往中的“亲和剂”，适时而得体地夸赞别人，会激起别人的自信心和荣誉感，别人会因此对你产生好感。10.10.赠送礼物 赠送礼物 礼物不一定很贵重，但一定要是对方喜欢的，这样，对方会认为他在你心里很有地位，并且你对他很了解。由此对方就会对你产生“知己”的感觉。11.11.制造幽默 制造幽默 幽默是一种智慧，也是一种风度。言谈风趣诙谐，会增强你的人际吸引力，它是增进亲密度的催化剂，也是消除紧张感的一剂良药引起别人心理上的愉悦，怎能不给人留下深刻的印象呢？12.12.语气柔和 语气柔和 事实证明

9、，柔和的语气能有效地使谈话顺利进行它能使开导醍醐灌顶，它能让劝说娓娓动听。办事时事先征求对方的意见，有分歧时以商讨的方式解决，这都可以使自己谢谢 谢谢 感谢您的下载，特赠送精品文章感谢您的下载，特赠送精品文章体能体能训练技巧训练技巧-TRX-TRX悬挂训练系统悬挂训练系统工作之工作之余锻炼身体，若不需要请删除后使用，余锻炼身体，若不需要请删除后使用，谢谢您的理解，祝您生意兴隆，事业高谢谢您的理解，祝您生意兴隆，事业高攀。攀。RX 训练带是源于美国海军陆战队，刚开始的雏形是以高密度毛巾制成的训练道具，后来，有一名叫兰迪的美国海豹突击队的指挥官，在退役后重新设计了该套装备和训练计划，变成民用的健身

10、课程-“TRX 悬挂训练系统”，整套装备的主要部分是宽 1.5 英寸，额定张力为 1250 磅的尼龙绳子，长度范围从 6 英尺调整至 12 英尺，橡胶把手更适应双手抓缚或是双脚悬挂等地面训练动作，扣锁由曾用于卡宾枪的材料制成，且易于调整，其自用不到 2 磅，1 分钟就能悬挂妥当，装在袋子里便于携带到任何地方，可固定在单杠上或卡在门缝里，或系在树枝上，适合绝大多数的训练环境，如果加上哑铃或健身球一起锻炼，可增加更高阶的难度。悬挂训练：用练习者自身体重做负重，能够允许肌肉在多个平面上做运动，同时保证更多的肌肉和关节参与，能够打造更加结实的肌肉，稳定灵活的关节，坚固的核心力量和正确的体态，帮助在任何

11、运动项目上获得更佳的运动表现，TRX 还是运动康复的重要手段之一TRX 动作解读：增加阻力：1.身体角度越大，阻力越大 2.抬起一边大腿，有助于锻炼更多平衡力3.离支点越远，越吃力，对稳定性要求越高减低难度：一腿向前踮地，有助于身体减重1.chest press/fly combo(1.chest press/fly combo(推胸飞鸟组合推胸飞鸟组合)：人背向绳子，手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向前，用胸肌发力慢慢打开双手并让它弯曲到 90 度停下，再慢慢还原，然后双手打开做飞鸟，同时一脚往前踮地，再还原，交替练习。2.chest pr

12、ess(2.chest press(推胸推胸)：人背向绳子，手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向前，用胸肌发力慢慢打开双手并让它弯曲到 90 度停下，再慢慢还原(难度增加：双腿合并或单腿抬起，或把身体斜度增加)3.lunge fly(3.lunge fly(弓步飞鸟弓步飞鸟)：1.手臂握住绳子，双手伸直，肘保持一点弯曲，挺胸收腹，身体重心微向前倾，双手打开做飞鸟，同时一脚往前踮地。用胸部发力，再还原4.chest press-single leg extended(4.chest press-single leg extended(推胸推胸-单

13、腿伸展单腿伸展)：人背向绳子，手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，一脚撑地，一脚向前抬起，身体重心微微向前，用胸肌发力慢慢打开双手并让它弯曲到 90 度停下，再慢慢还原.5.Suspended incline press-leg up(5.Suspended incline press-leg up(悬浮上斜推悬浮上斜推-抬脚抬脚)：双手撑住地面，一脚勾住绳子，稳定腹部，另一腿向上抬靠紧固定腿，然后做俯卧撑。6.Atomic push up(6.Atomic push up(俯卧撑收腹俯卧撑收腹)：双手撑住地面，双脚勾住绳子，稳定腹部，一下俯卧撑，还原后，双脚以腹部力量靠向

14、胸部，再慢慢伸直还原，交替练习。7.back row(7.back row(背部划船背部划船)：手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，以背部发力，手臂夹紧身体两侧往后收，肩胛骨向后夹，把绳子拉到小腹，保持住再慢慢还原(难度增加：双腿合并或单腿抬起，或把身体斜度增加)8.elevated back row(8.elevated back row(高位划船高位划船)：手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，加大身体斜度，以背部发力，手臂夹紧身体两侧往后收，肩胛骨向后夹，把绳子拉到小腹，保持住再慢慢还原9.power

15、 pull-single arm(9.power pull-single arm(力量拉伸力量拉伸-单臂单臂)：双腿分开与肩同宽，单手抓住绳子，张开身体，另一边手臂绕身体旋转 180 度触摸绳子，完后慢慢还原。10.low deltoid fly(10.low deltoid fly(低位三角肌飞鸟低位三角肌飞鸟)：手臂握住绳子，掌心向上，双手伸直向前，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，直手向下向后滑，慢慢还原。11.T deltoid fly(t11.T deltoid fly(t型三角肌飞鸟型三角肌飞鸟)：手臂握住绳子，掌心向上，双手伸直向前，肘保持一点弯曲

16、，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，张开双手与身体呈T型，再慢慢还原(难度增加：把身体斜度增加)12.Y deltoid fly(Y12.Y deltoid fly(Y型三角肌飞鸟型三角肌飞鸟)：手臂握住绳子，掌心向上，双手伸直向前，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，张开双手与身体呈Y型，再慢慢还原(难度增加：把身体斜度增加)13.W deltoid fly(W13.W deltoid fly(W型三角肌飞鸟型三角肌飞鸟)：手臂握住绳子，掌心向上，双手伸直向前，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，张开双手与身体呈W型

17、，再慢慢还原(难度增加：把身体斜度增加)14.High triceps press(14.High triceps press(高位肱三头肌弯曲高位肱三头肌弯曲)：人背向绳子，手臂向前握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向前，然后把肘部弯曲，肱三头肌发力，再慢慢还原(难度增加：把身体斜度增加)15.Dips(15.Dips(臂屈伸臂屈伸)：手臂在身体两侧，双手握住绳子，双腿呈箭步姿势，然后肱三头肌和胸肌发力，双臂弯曲成 90 度再慢慢还原(难度增加：把一只腿往后抬或两腿前放或抬高)16.High bicep curl(16.High bicep cu

18、rl(高位肱二头肌弯曲高位肱二头肌弯曲)：手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，以肱二头肌发力，弯曲手臂，再慢慢还原(难度增加：把身体斜度增加)There are moments in life when you miss someone so much that you just want to pick themfrom your dreams and hug them for real!Dream what you want to dream;go where you wantto go;be wh you want to be,bec

19、ause you have only one life and one chance to do all thethings you want to do.May you have enough happiness to make you sweet,enough trialsto make you strong,enough sorrow to keep you human,enough hope to make you happy?Always put yourself in othersshoes.If you feel that it hurts you,it probably hur

20、ts the otherperson,too.The happiest of people dont necessarily have the best of everything;they justmake the most of everything that comes along their way.Happiness lies for those whocry,those who hurt,those who have searched,and those who have tried,for only they canappreciate the importance of peo

21、plewho have touched their lives.Love begins with asmile,grows with a kiss and ends with a tear.The brightest future will always be based on aforgotten past,you cant go on well in lifeuntil you let go of your past failures and heartaches.When you were born,you were crying and everyone around you was

22、smiling.Live your life sothat when you die,youre the one who is smiling and everyone around you is cryig.Please sendthis message to those people who mean something to you,to those who have touched yourlife in one way or another,to those who make you smile when you really need it,to those thatmake yo

23、u see the brighter side of things when you are really down,to those who you want tolet them know that you appreciate their friendship.And if you dont,dont worry,nothing badwill happen to you,you will just miss out on the opportunity to brighten someones day withthis message.Since we went to school,w

24、e have access to English all the time,because it isone of the necessary subjects.Before we attend college,we keep our attention on thegrammar,but now college means the new stage and we should pay attention to practicalEnglish.Here are some suggestions.First,it is important to speak out loudly.The pu

25、rpose oflearning English is to communicate with foreigners,so as to get to know more about theworld.Grammar is not the only thing we care about.What we should do is to open ourmouths and improve our ability to use spoken English.It begins with reading textbooks.Whenwe listen to the tapes and repeat

26、many times,then our d.President Trump,as he often does,had a few things to sayAfter admitting that he had been lonely over the holidays,Trump tookadvantage of his first public appearance of the new year Wednesday to air lingeringgrievances,make multiple false claims and reinforce recent decisions th

27、at have rattledfinancial markets and his partys leaders.As he held forth for more than 90 minutes before asmall pool of本文为 Word 版资料，可以任意修改编辑。如果你看到我上传的资料这个后缀，请删除后使用。高效学习方法和技巧高效学习方法和技巧学习需要方法，找到适合自己的方法，学习才能事半功倍。接下来，我结合我自己的学习情况，给大家总结的高效学习五部曲一、预习是学习的重要环节上课前充分预习，考试前充分地复习，与“打有准备之仗”有同曲之道。预习效果好，听课才能有针对性；听课有针

28、对性，复习才能顺利进行；复习深刻，作业、考试才能得心应手。所以说预习是学生学习过程中一个必不可少的环节。二、掌握好高效的听课方法课上集中精力听课，是掌握知识的捷径。听讲时，思想上必须与老师讲解的思路保持一致，听老师对事物是怎样分析、推理；听老师解决问题是用什么方法、技巧；听老师对问题有哪些提问和解释。这样才能把握住听课的重点。听讲中，要把自己在预习中的理解，和老师讲解的相比较，看自己和老师有哪些相同点和区别点。三、合理安排复习时间很多科学家通过研究发现，有几个时间段有利于巩固记忆：一是学习后最初几分钟内，电生理活动引起蛋白质的合成；二是学习后在 48 小时内复习；三是一周之后脑突触发生永久性变

29、化。根据人在学习过程中这一生理变化，采用复习加强记忆就显得特别重要了。如果我们能够在学习的内容即将忘记时进行复习，那么复习的效果最好，效率也最高。著名的心理学家艾宾浩斯通过实验发现了人的记忆与遗忘规律。实验证明：在学习仅过了 20 分钟后，就忘记记忆内容的 42%，1 天后忘却量已经达到了 66%，到了第 31 天，忘却量高达79%。他根据实验结果，画成了著名的遗忘曲线。并表明遗忘的规律是“先快后慢”。这条规律提示我们，定要尽早、及时地对所学知识进行复习，以便在知识还在大脑内时就加深印记，否则大脑中已经没有痕迹了，只能再费精力重学。合理安排复习时间特别重要并且必要，制定复习计划，严格按精英特计

30、划执行，并力求形成习惯，是我们每一位学生都应该力求努力做到。我们为什么要复习呢？因为我们记忆效果没有那么好，不可能过目不忘，所以需要重复、增强记忆。同时，复习的进展也有利于学习效率的提高。四、做作业的科学方法这里有七种做作业的技巧：1、先复习后做作业。复习是做好作业的关键，只有复习得好，作业才能做得好。做作业前先把老师这一节课所讲的内容认真地看一看，弄清楚基本原理和概念后再去做作业，作业才能做得既快又好。2、认真审题。做作业最关键的步就是审题，连题都判断错了，作业内容就全错了。首先第步要弄清楚题目的内容，所给的条件，什么要求，需要联系哪些知识等等；其次是考虑好解题思路、方法、步骤，要善于把道题

31、分成几部分，化大为小、化难为易、分清其中的已知和未知，弄清各部分的联系，设计好整个解题步骤，定要让自己做到不明白题意不做题，不清楚方法步骤不下笔。3、细心的做题。做题是表达思路的全过程，这个过程要求既动脑、又动手。做题的关键是要保证“规范”、“准确”。要做到这两点就要求学生认真的抄好题，书写格式必须正确、规范，严格按照各类题的解题要求，仔细演算解题的每步，得出正确的结果。只有平时做题认真细致，步骤完整，思路正确，表达严密，准确无误，考试时才能按照这种良好的习惯进行五、重视错题积累在学习的过程中，同学们可能遇到过一错再错的现象究其原因，多数是由于在学习中不求甚解，不注意总结积累所致。那么，该怎么

32、办呢？实践证明，自编一本“易错题集”是避免做题一错再错的最好办法。错题本的复习方法：1、每周把该周错题本中记录的题目快速浏览一遍；2、每月把该月错题本中记录的题目再快速浏览一遍；3、每个季度把错题本中三个月记录的题目再快速浏览一遍；4、大考前把该错题本中的所有题目认真复习一遍，确保题不二错￥精编资料精编资料 欢迎下载欢迎下载There are moments in life when you miss someone so much that you just want to pick them from your dreams and hug them for real!Dream what

33、 you want to dream;go where you want to go;bewhat you want to be,because you have only one life and one chance to do all the things you want to do.May you have enough happiness to make you sweet,enough trials to make youstrong,enough sorrow to keep you human,enough hope to make you happy?Always put

34、yourself in othersshoes.If you feel that it hurts you,it probably hurts the other person,too.The happiestof people dont necessarily have the best of everything;they just make the most of everything that comes along their way.Happiness lies for those who cry,those who hurt,those who havesearched,and

35、those who have tried,for only they can appreciate the importance of peoplewho have touched their lives.Love begins with a smile,grows with a kiss and ends with a tear.The brightestfuture will always be based on a forgotten past,you cant go on well in lifeuntil you let go of your past failures and he

36、artaches.When you were born,you were crying and everyone around youwas smiling.Live your life so that when you die,youre the one who is smiling and everyone around you is cryig.Please send this message to those people who mean something to you,to those whohave touched your life in one way or another

37、,to those who make you smile when you really need it,to those that make you see the brighter side of things when you are really down,to those whoyou want to let them know that you appreciate their friendship.And if you dont,dont worry,nothing bad will happen to you,you will just miss out on the oppo

38、rtunity to brighten someones daywith this message.Since we went to school,we have access to English all the time,because it is one of the necessary subjects.Before we attend college,we keep our attention on the grammar,butnow college means the new stage and we should pay attention to practical Engli

39、sh.Here are some suggestions.First,it is important to speak out loudly.The purpose of learning English is tocommunicate with foreigners,so as to get to know more about the world.Grammar is not the only thing we care about.What we should do is to open our mouths and improve our ability to usespoken E

40、nglish.It begins with reading textbooks.When we listen to the tapes and repeat many times,then our d.President Trump,as he often does,had a few things to sayAfter admitting that hehad been lonely over the holidays,Trump took advantage of his first public appearance of the new year Wednesday to air l

41、ingering grievances,make multiple false claims and reinforce recentdecisions that have rattled financial markets and his partys leaders.As he held forth for more than 90 minutes before a small pool of reporters and photographers,members of his Cabinet,ostensibly called to the White House for a meeti

42、ng,sat quietly around a long conference table.Trump defended his decision last month to withdraw U.S.troops from Syria and sharply cut thedeployment to Afghanistan,moves that disturbed Republican allies in Congress and prompted the resignation of Defense Secretary James N.Mattis.In doing so,he contr

43、adicted his own recentclaim that the U.S.had achieved its objectives of total victory over Islamic State militants in Syria.“Look,we dont want Syria,”he continued.“Were talking about sand and death.Thats what weretalking about.Were not talking about vast wealth.Were talking about sand and death,”he

44、said,seemingly contrasting the war-wracked country with Iraq and its vast oil reserves.Iran“can dowhat they want there,frankly,”he added,a comment likely to unnerve officials in Israel,who have worried that a U.S.withdrawal from its positions in eastern Syria would allow Iran to expand itsinfluence

45、there.“Its not my fault,”he said.“I didnt put us there.”Trump offered little further clarity on the U.S.withdrawal from Syria,which he initially said would take place in 30 days,saying nowthat the pullout will“take place over a period of time.”Later,in a long riff about Afghanistan,Trump seemed to e

46、ndorse Moscows 1979 invasion of the country an act that the U.S.viewed as anattempt to spread communism and waged a long,covert operation to combat during the Carter and Reagan administrations.“The reason Russia was in Afghanistan was because terrorists weregoing into Russia,”Trump said,making a cas

47、e to leave the policing of hot spots in the Mideast and Central Asia to countries in the region.“They were right to be there.The problem is it was atough fight.”The Soviet Union eventually was bankrupted by its Afghan war,Trump added.“Russia used to be the Soviet Union.Afghanistan made it Russia,bec

48、ause they went bankrupt fightingin Afghanistan.”Historians generally agree that the Russian invasion and subsequent occupation of much of Afghanistan was one of several factors that contributed to the collapse of the SovietUnion,although the country never went bankrupt.For years,Republicans have cre

49、dited President Reagan with bringing an end to the Soviet Union by his aggressive increase in U.S.militaryspending.Trumps comments stood in stark contrast to the view Mattis espoused in the resignation letter he presented last month after failing to convince the president to hold off on withdrawingf

50、rom Syria.“We must do everything possible to advance an international order that is most conducive to our security,prosperity and values,and we are strengthened in this effort by the solidarityof our alliances,”Mattis wrote.Mattis comments clearly stung Trump,who responded last month with criticism