(大学课件)旅游服务英语P138.ppt
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1、 旅游服务英语旅游服务英语English for Tour Service English for Tour ServiceChapter 1 At the Travel AgencyChapter 2 Arrival Chapter 3 At the HotelChapter 4 Food and DrinksChapter 5 TransportEnglish for Tour ServiceChapter 6 Sightseeing Chapter 7 ShoppingChapter 8 EntertainmentChapter 9 Complaints and EmergenciesC
2、hapter 10 DepartureChapter 1 At the Travel Agency Unit 1 Tour Consultation Unit 2 Tour ArrangementUnit 1 Tour ConsultationIn this unit,you willIn this unit,you will Learn career skillRecommend travel proposalMake an FIT tour bookingMake a group tour bookingLearn Successful selling stepsUnit 1 Tour C
3、onsultationWords and Expressionsaccommodation n.住宿certificate n.证明书 obligation n.职责Regulation n.规则,规章vaccination n.医接种疫苗 advisory n.报告 currency n.货币passport n.护照 visa n.签证 rental n.租赁Unit 1 Tour Consultationadmission n.允许进入 coach n.大客车folder n.折叠式宣传资料 option n.选择roundtrip a.(车票等)往返的 vacancy n.空缺admi
4、ssion ticket 门票FIT(Family and Individual Tourist)散客tour guide 导游Unit 1 Tour Consultationtravel agency 旅行社brochure n.宣传小册子discount n.折扣minimum adj.最低的 package n.包价项目sightseeing n.观光 boutique hotel 精品酒店packaged tour 包价旅游travel agency 旅行社Unit 1 Tour Consultation1.I would like to reserve a tour of the c
5、ity for my group.2.May I have the name of the group,sir?3.Do you need a tour guide?4.When are you planning on traveling?5.What is the price for this travel package?Unit 1 Tour Consultation6.Id like some information about holidays in Japan.7.May I suggest you our 3-day-2-night package tour?8.Can you
6、also reserve hotel rooms for the night?9.Id like to take a one-day sightseeing tour around the city.10.Here are some brochures.They can give you some information.Unit 1 Tour ConsultationWords and Expressions awareness n.意识 convince vt.使信服facility n.设备 offer vt.提供routine n.程序in terms of 从角度来讲leave sb
7、 alone不干涉某人Unit 1 Tour Consultationbrowse v.浏览excursion n.远足 investigate v.调查present vt.介绍rapport n.和睦关系in this case 在这种情况下move on to转换(话题)Unit 2 Tour ArrangementIn this unit,you willIn this unit,you will Learn career skillIntroduce the itinerary to touristsDiscuss the tour arrangementNegotiate abou
8、t the change of the itineraryLearn how to write itineraryUnit 2 Tour ArrangementIn this unit,you will Learn career skillIntroduce the itinerary to touristsDiscuss the tour arrangementNegotiate about the change of the itineraryLearn how to write itineraryChapter 2 Arrival Unit 1 Guests ArrivalUnit 2
9、Exchanging Money Unit 1 Guests ArrivalIn this unit,you willIn this unit,you will Learn career skillGo through the immigration at the airportCollect luggageGreet guests at the airportmake a welcome speechUnit 1 Guests ArrivalWords and Expressionscardboard n.纸板 coach n.长途旅游汽车facility n.设施 inform v.通知,
10、告诉luggage n.行李 prior to 在前,居先Unit 1 Guests Arrivalvisible adj.看得见的,明显的claim n.认领compensation n.补偿,赔偿 fulfill vt.履行,实现,完成 location n.位置,场所sincerely adv.真诚地 parking lot 停车场Unit 1 Guests ArrivalWords and Expressionshandout n.分发的印刷品,新闻稿check-in luggage 托运行李HR manager 人力资源部经理return ticket 往返票rolley bag 拉
11、杆箱jet lag 时差luggage tag 行李签telecommunications company 电信公司Unit 1 Guests Arrival1.I am afraid I can not find my other checked luggage.2.Excuse me,where is the baggage claim area?3.Could you describe your lost luggage as detailed as possible?4.It is a durable/stylish/elegant shoulder bag with practica
12、l nylon straps and blank trim.5.What is the purpose of your trip?Unit 1 Guests Arrival6.How long are you planning to stay?7.About four days.My return flight is Friday.8.I am here as an exchange student.9.It was a pretty long trip,say,almost twelve hours without stopovers.10.Please leave your big sui
13、tcase outside the bus.Well help carry them on Unit 2 Exchanging Money In this unit,you will In this unit,you will Learn career skillExchange moneyAsk about savingsBuy and cash travelers checkKnow some tips for changing moneyUnit 2 Exchanging Money Words and Expressionsabbreviate v.缩写,currency n.通货;货
14、币ensure v.保证 refer to 查阅,提到,谈到,打听Conversion n.变换,转化Denomination n.单位;币值left over 剩下,留下Unit 2 Exchanging Moneyamount n.数量 Euro n.欧元countersign vt.副署,连署draw on 提取钱exchange rate 汇率 worth of 值.钱 Complete adj.全部的,vt.完成,exchange memo 兑换水单foreign exchanging counter 外币兑换柜台Unit 2 Exchanging Money1.Whats the
15、exchange rate for U.S.dollars?2.How would you like the cash?3.Let me have it in twenties.4.I want to buy US$1000.5.Let me check todays selling rate.Unit 2 Exchanging Money6.Can I buy travelers checks here?7.You just need to fill out this form.Do you have ID?8.What do I need to do open a bank account
16、 here?9.Id like to change some euro into US dollars,please.10.Id like to cash this check.Unit 2 Exchanging Moneyaccess n.通路,访问,入门convenient adj.便利的decent adj.恰当的 identify vt.识别,鉴别kiosk n.亭子 via prep.经,通过,经由beware of 意识到alternative n.二中择一,可供选择的办法,事物fade v.减弱transaction charge 交易费Chapter 3 At the Hote
17、lUnit 1 Checking in Unit 2 Hotel Service and Facilities Unit 1 Checking inIn this unit,you will In this unit,you will Learn career skillMake hotel reservationsReconfirm your roomCheck in at the hotelLearn how to make check-in arrangement Unit 1 Checking inWords and Expressions arrangement n.安排;整理acc
18、ept v.接受,领受;答应,同意cost n.代价,价值,费用 deposit n.存款,定金executive adj.管理的,行政的 reservation n.预定,预约Unit 1 Checking incheckout time 退房时间;核查时间 assign v.分配,分派client n.顾客,客户 deluxe adj.豪华的;高级的distribute v.分发;分配 Unit 1 Checking inpassport n.护照;通行证;执照rotate v,转动;循环,轮流 hand out 分给tariff n.(旅馆、饭店或服务公司的)价目表,收费表check-i
19、n time 到达并登记时间;报到时间;Unit 1 Checking in1.Can I book a room for September 9th?2.When for?3.How long will you be staying 4.What kind of room would you like?5.How much is the charge per night?Unit 1 Checking in6.Who would you like to book for?7.What should I take if I check in?8.Here is my ID card.9.Is
20、there any preferential rate or a discount for the party?10.How would you like to pay,in cash or by credit card?Unit 1 Checking incheck your passports 检查护照hotel services 店内服务made a reservation 预定fill in the information 填入信息keys cards 门卡Unit 2 Hotel Service and Facilities In this unit,you will Learn c
21、areer skillIntroduce hotel services Introduce hotel facilitiesIntroduce the membership policy Learn how to offer and get the hotel services and FacilitiesUnit 2 Hotel Service and Facilities Words and Expressionsamenity n.设施 power n.电源calls for 要求 electronic adj.电子的maintenance employee维护职工pay-movie 付
22、费电影Unit 2 Hotel Service and Facilitiesremote controller 遥控器 wardrobe n.衣柜currency Exchange 外币兑换mini-golf 微型高尔夫场the room service 送餐服务valuable safe 保险箱Unit 2 Hotel Service and Facilities1.Would you like to introduce your hotel services to us?2.Outdoor tennis courts are also available,and a golf course
23、 sits just a few minutes from the hotel.3.Excuse me,where is your Fitness Center?4.Can I get a massage there?Unit 2 Hotel Service and Facilities5.How can I relax and make ourselves comfortable in your hotel?6.How does it charge?7.Is there a discount for registered guests?8.Where is the swimming pool
24、?9.Can I get membership card in your hotel?10.What services come with it?Unit 2 Hotel Service and FacilitiesWords and Expressions apparatus n.器械,仪器;设备concerning prep.关于 membership n.会员身份;全体会员application form 申请书,申请表the hair dressers 美发店Unit 2 Hotel Service and Facilitiesattached adj.归属的;附属的especiall
25、y ad.特别;尤其remind v.提醒;使想起patient adj.有耐心的beauty salon 美容室;美容院Chapter 4 Food and DrinksUnit 1 Eating Out Unit 2 Chinese Cuisine Unit 3 DrinksUnit 1 Eating OutIn this unit,you will Learn career skillBook a tableTake ordersPay billsLearn to understand the menuUnit 1 Eating OutWords and Expressionsagenc
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