美国能源部平衡计分卡导向管理培训资料-讲义课件.ppt
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- 美国 能源部 平衡 计分 导向 管理 培训资料 讲义 课件
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1、1DEPARTMENT OF ENERGYPROCUREMENT&ASSISTANCE MANAGEMENTFY 2003BALANCED SCORECARDPERFORMANCE ASSESSMENT PROGRAMNational Core Performance MeasuresSupporting Corporate Management Initiatives专业.2Balanced Scorecard MethodologyThe BSC is a structured approach to performance measurement and performance mana
2、gement that links the organizations strategic thinking to the activities necessary to achieve desired resultsThe BSC is a vehicle for communicating an organizations strategic direction and for measuring achievements towards these predetermined objectives The BSC clearly establishes linkage between s
3、trategic objectives,the measures for determining progress,the stretch targets established,and the focused initiatives needed to move the organization forward to meet those organizational goals专业.3Balanced Scorecard MethodologyThe BSC utilizes Department-wide measures plus individually tailored local
4、 measures to achieve the Procurement Executives strategic goalsResults of BSC measurements provide decisionmakers with critical information on:(1)the efficiency with which resources are transformed into goods and services;and(2)the effectiveness of organizational activities and operations in terms o
5、f their specific contributions to strategic objectives The BSC is a key part of the Procurement Executives performance plan,and is a critical element in ME-60s SES performance assessmentsIn FY 2003,ME-60 continues to assign accountability to individual staff by flowing down the BSC to individuals an
6、d teams.专业.4 MISSIONTo provide acquisition and assistance services tosupport accomplishment of the Departmentsprogrammatic goals and objectives.STRATEGYTo change the present systems culture,managementsystems,and line processes consistent with theprinciples of Quality Management,in order to establish
7、 and maintain:a customer focus,a sense ofurgency,continuous and breakthrough processimprovement,and an emphasis on results.VISIONTo deliver on a timely basis the best value productor service to our customers while maintainingthe publics trust and fulfilling public policy objectives.DOE Procurement S
8、ystem专业.5Strategic Approach专业.6 MISSIONVISIONSTRATEGY Balanced Scorecard Strategic Perspectives专业.7 LEARNING AND GROWTH-Access to Strategic Information-Employee Satisfaction-Organization Structured for Continuous Improvement-Quality Workforce FINANCIAL-Optimum Cost Efficiency of Purchasing Operation
9、s;Cost Reasonableness of ActionsMISSIONVISIONSTRATEGY CUSTOMER-Customer Satisfaction-Effective Service/Partnership INTERNAL BUSINESS PROCESSES-Acquisition Excellence-Most Effective Use of Contracting Approaches-Use of Electronic Commerce-Performance-Based Service Contracts-Use of Competition-Streaml
10、ined Processes-Reduction in Overage Instruments-On-Time Delivery-Supplier Satisfaction-SocioeconomicsBalanced ScorecardPERSPECTIVES AND OBJECTIVES专业.8Balanced ScorecardPerformance Measures,Performance Targets,&Management Initiatives专业.9BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND M
11、ANAGEMENT INITIATIVESCUSTOMER PERSPECTIVE OBJECTIVE MEASURE OPERATIONALTARGET MANAGEMENT INITIATIVES Project Action Officer Due Date Customer Satisfaction Data Source:Customer Survey Timeliness:Extent of customer satisfaction with timeliness of procurement processing,planning activities,and on-going
12、 communications.85%for FY02;will not measure in FY01 and FY03 Update Policy information in E-Knowledge Management system ME-61 RLangston 2nd Qtr Assess management of PALT to improve customer service ME-64 CAshline 4th Qtr Issue concept paper on Procurement organization of the future ME-60 SMournigha
13、n 2nd Qtr Presidential Management Initiatives SES Performance Plan(RHopf)FY04 OMBE Congressional Budget FY05-09 Planning Guidance 5-Yr Workforce Restructuring Plan PEC/OFPP Govt-wide Performance Measures FMFIA Contract Management Milestones Procurement专业.10BALANCED SCORECARDPERFORMANCE MEASURES,PERF
14、ORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVE OBJECTIVE MEASURE OPERATIONALTARGET MANAGEMENT INITIATIVES Project Action Officer Due Date Customer Satisfaction Data Source:Customer Survey Quality:Extent of customer satisfaction with the quality of goods and services delivered.90%for
15、FY02;will not measure in FY01 and FY03 Update 3 Customer Service Brochures and provide electronic access ME-61 RLangston/SZvolensky 2nd Qtr Produce outreach video(DVD/Web)on doing business with DOE ME-64 JWebber 2nd Qtr Presidential Management Initiatives SES Performance Plan(RHopf)FY04 OMBE Congres
16、sional Budget FY05-09 Planning Guidance 5-Yr Workforce Restructuring Plan PEC/OFPP Govt-wide Performance Measures FMFIA Contract Management Milestones Procurement专业.11BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVE OBJECTIVE MEASURE OPERATION
17、ALTARGET MANAGEMENT INITIATIVES Project Action Officer Due Date Effective Service/Partnership Data Source:Customer Survey Extent of customer satisfaction with the responsiveness,cooperation,and level of communication with the procurement office.88%for FY02;will not measure in FY01 and FY03 President
18、ial Management Initiatives SES Performance Plan(RHopf)FY04 OMBE Congressional Budget FY05-09 Planning Guidance 5-Yr Workforce Restructuring Plan PEC/OFPP Govt-wide Performance Measures FMFIA Contract Management Milestones Procurement专业.12BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND
19、 MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVE OBJECTIVE MEASURE OPERATIONALTARGET MANAGEMENT INITIATIVES Project Action Officer Due Date Effective Service/Partnership Data Source:Written Customer Surveys;Focus Groups;Interviews External customer satisfaction:Extent to which external customers are sati
20、sfied with specific personal property products and services.80%(or equivalent index value)customer satisfaction rating Internal customer satisfaction:Extent to which internal customers are satisfied with specific personal property products and services.80%(or equivalent index value)customer satisfac
21、tion rating Presidential Management Initiatives SES Performance Plan(RHopf)FY04 OMBE Congressional Budget FY05-09 Planning Guidance 5-Yr Workforce Restructuring Plan PEC/OFPP Govt-wide Performance Measures FMFIA Contract Management Milestones Property专业.13BALANCED SCORECARDPERFORMANCE MEASURES,PERFO
22、RMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVE OBJECTIVE MEASURE OPERATIONALTARGET MANAGEMENT INITIATIVES Project Action Officer Due Date Value Added Service/Partnership Data Source:Customer Surveys;Focus Groups;Random Sample,Contract 5-Year Work Plans;Human Capital Development Plans
23、and Human Capital Strategies External customer satisfaction:Extent that external customers are satisfied with specific CHRM services and deliverables;i.e.,policy implementation,contribution to acquisition and human capital development strategies,contract/advance understanding development/negotiation
24、,contract administration activities,and cooperation and level of communication.80%customer satisfaction rating 80%of services/deliver-ables meet external customers quality expectations in terms of timeliness,quality and partnership Presidential Management Initiatives SES Performance Plan(RHopf)FY04
25、OMBE Congressional Budget FY05-09 Planning Guidance 5-Yr Workforce Restructuring Plan PEC/OFPP Govt-wide Performance Measures FMFIA Contract Management Milestones Contractor Human Resource Management专业.14BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PE
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