岗位职责-ManagerJobs汇编课件.ppt

1、1professionalstandards bcProfessional StandardsAuthor:Peter AmanContributors:Barbara Bjornson Laird Reed2低价转让:超低价转让3800元买回的管理咨询资料,有兴趣的朋友请联系.mail:qq:2821481793“咨询全案资料完整版”与市面上流行的零散的几百元的一些所谓咨询报告PPT文件绝不相同与其他出售资料书籍，网上下载的绝不相同!此次开放的“咨询全案资料”包括麦肯锡、波士顿、毕博、罗兰贝格、埃森哲等国际知名咨询公司和北大纵横、新华信、远卓、汉普等优秀的本土咨询公司2000年至2004年期

2、间的咨询项目资料及相关方法、工具及成果。“咨询全案资料”中含有咨询项目过程性文件和完整的提交文件，相信这些资料不论对于您本人还是贵公司都有很好的参考价值和借鉴意义。对于咨询人士来说，“咨询全案资料”更是撰写项目建议书、编制咨询报告、建立行业知识库、建立公司自身方法体系、咨询项目接单及过程管理等活动的有效支持工具。“咨询全案资料”列表请查阅附件。为确保您放心购买，您可以提前验证资料的真实性和价值性。您可以向我们索取资料详尽目录，在目录里任选两份文档，告诉我们这两份文档的标题，我们会通过email或QQ传给您，方便您进行资料品质的校验。bcCopyright 1998 Bain&Company,I

3、nc.Professional StandardsBOS 4professionalstandardsAgenda Compliance and IntroductionPoliciesCasesSources of additional informationbcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 5professionalstandardsAgenda Compliance and IntroductionPoliciesCasesSources of additional informationbcCopyr

4、ight 1998 Bain&Company,Inc.Professional StandardsBOS 6professionalstandardsProfessional Standards Compliance Failure to follow described policies will result in significant penalties,up to and including immediate involuntary termination.bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 7pr

5、ofessionalstandardsPolicy AreasProtecting/sharing client informationCompetitor data gatheringExclusivity and client conflictHarassment and discriminationInsider tradingGeneral and Expense PoliciesPolicy AreasbcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 8professionalstandardsWhata set

6、of worldwide professional standards(captured in client service policy statements)which reinforce our commitment to acting with integrity and honestyspecific guidelines(captured in client service policy statements)for tricky situations where there is tension between doing the best for the client and

7、doing the“right”thing,or between needs of multiple clientsa group of people in the center and in local offices dedicated to interpreting and applying the policiesProgram Description(1 of 4)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 9professionalstandardsWhyBains reputation and succe

8、ss ultimately depends on it to ensure that the instinctive reaction to a tricky situation is generally the right one8reinforce a firm wide commitment to“doing the right thing”8reinforce a culture which embodies integrity and honesty that we can all be proud of8provide a business environment consiste

9、nt with firm management and employees valuesProtection from lawsuitsProgram Description(2 of 4)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 10professionalstandardsWhoevery individual employee-embodies our professional standards,thoroughly understands them and applies them consistently

10、 and comprehensivelylocal office Professional Standards Program Manager-interprets,counsels,provides feedback to other offices and the CenterProfessional Standards Program Director(Peter Aman)-central resource to manage implementation of program and assist driving of continued program development an

11、d improvementProfessional Standards Program Officer and Coordinator(Colin Anderson,Barb Bjornson)-central resource to further develop,refine,and interpret;mechanism for mediationManagement-reinforce(actively),interpret,apply,provide incentives/disincentivesProgram Description(3 of 4)bcCopyright 1998

12、 Bain&Company,Inc.Professional StandardsBOS 11professionalstandardsHowthrough local resources(Professional Standards Managers coordinated with the Center)worldwide training for all levelsrole modeling at the team levellocal communications and marketing coordinated by the center(e.g.,intranet)interna

13、l/external marketingincentives and disincentivesBVUProgram Description(4 of 4)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 12professionalstandards AgendaCompliance and IntroductionPoliciesCasesSources of additional informationbcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS

14、 13professionalstandardsProfessional Standards Policies Protecting and sharing client informationCompetitor data gatheringExclusivity and client conflictHarassment and discriminationInsider tradingGeneral and Expense PoliciesbcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 14professionals

15、tandardsclient identityclient internal dataproprietary insightspurchased studies(permission may be overarching at case start)presentationsproposalsback-up informationsuccess storiesgeneral insights general developed informationpublicly available informationInformationWhich can and should be sharedWh

16、ich should be shared once sanitizedCannot be shared without explicit permission from the clientNo confidential or proprietary information(including the clients identity and characteristics of the relationship),provided by or obtained for,a client may be given to anyone outside the case team.Informat

17、ion which is neither proprietary nor confidential may be shared only with the express approval of a Bain partner on the originating case,and in many cases,the client.Protecting&Sharing Client Information-GuidelinesbcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 15professionalstandardsWhe

18、n client information is provided to a competing case team or within a Practice Area,the material must be sanitized by or at the direction of the Operating VP who is then also responsible for approving the final productWhen client information is provided to a non-competing case team,the process of sa

19、nitizing the information may be done by or at the direction of the VP asking for the information but the Operating VP is responsible for approving the final product Sanitizing(or disguising)client information and approving/disapproving communication of the information is the responsibility of the Op

20、erating VP who did the work according to the following guidelines:Protecting&Sharing Client Information-Disguising InformationbcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 16professionalstandardsIs the information confidential(or does it unambiguously belong to the client)?YesNoDoes th

21、e developed info create a competitive advantage for the client(i.e.,would the value received by the clients be reduced by sharing the info?)NoDoes the developed information depend heavily on client proprietary data/input/informationSource data highly proprietary(not public)Source data reliant on cli

22、ent input and or involvement(e.g.,client interviews)NoDid client pay a significant portion(e.g.,x%or$x)of the cost of Bains value-added in developing the information(i.e.,insight paid for by one client,not many)?NoYesYesYesWould sharing the info pass the“Sunshine Test”?Would sharing the info pass th

23、e“Sunshine Test”?YesNoNoYesSanitize Information and Share itInformation May Not be Shared Without Client PermissionInformation Should be SharedProtecting&Sharing Client Information-Decision Rules for Developed Info.bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 17professionalstandards*C

24、opyright permittingProtecting and Sharing Client Information-Policy SummaryExternal ReportsArticle or report name,date,author,etc.News or magazine articleLiterature searchReport purchased by Bain(not client)Bain PresentationsMethodology SlidesWorkplansIndustry overview dataStrategic insights(if the

25、insights were developed over many clients and not just one(e.g.,lessons learned from a retail customer segmentation case)Strategic insights(if the insights were developed for just one client(e.g.,a sequencing algorithm for two auto manufacturers)Internal client dataClient research/dataReport purchas

26、ed by clientA study conducted by the clientA data spreadsheet from the clientXXX*X*XXXXXXX*XXInformation that can and should be sharedClient approval before sharing informationInformation must be disguised before sharingSubject to Operating VP approvalbcCopyright 1998 Bain&Company,Inc.Professional S

27、tandardsBOS 18professionalstandardsThe greatest amount of the highest quality informationAt the lowest possible cost for our clientWith the highest standards of professional conduct(and tradeoffs will always be resolved in favor of business ethics over data collection convenience)Competitor Data Gat

28、hering-ObjectivesbcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 19professionalstandardsClient confidentiality must be protected.never reveal client name without VP and client approvalAll statements,written or verbal,must be true.Lying is never acceptable under any circumstancesRefusing

29、to answer questions is preferable to lyingBain Employees can not mis-represent themselves,the firm(name or type of enterprise),or the type of research they are performingCompetitor Data Gathering-Policies(1 of 4)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 20professionalstandardsInter

30、view respondents can be promised non-sensitive results of research only if such results are furnished as described and promisedNo company may be contacted by a case team for a competitor interview without express approval from a VP on the case(to prevent inadvertently calling another offices/teams c

31、lient by mistake)Competitor Data Gathering-Policies(2 of 4)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 21professionalstandardsOnly VPs may approve/sign written statements which describe for competitor interview targets the purpose of the questions or the destination/limitations on th

32、e use of the resulting dataNon-management employees may be contacted only with express approval(from a VP on the case)When interviewing someone currently associated with our client who previously worked for a competitor of our client,Bain staff should clearly communicate thatwe expect them to honor

33、their confidentiality commitments to their current(or previous)employerwe are specifically asking them to avoid divulging any information which is proprietary or should be considered confidentialwe are only asking for information that they are comfortable divulgingCompetitor Data Gathering-Policies(

34、3 of 4)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 22professionalstandardsIn no circumstances may a Bain employee offer any kind of monetary or non-monetary incentive for the purpose of gathering informationBain employees are responsible for the actions of those they directly or indi

35、rectly superviseOverarching test of any decision is always the“Sunshine Test”-whether the action stands up under scrutiny by an objective 3rd party(or on the front page of the Wall Street Journal)Competitor Data Gathering-Policies(4 of 4)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 23

36、professionalstandardsHow do we represent ourselves?I am(your name)of Bain&Company-a management consulting firmI am(your name)of Bain&Company-I am doing market researchI am(your name)a potential investorI am(your name)a potential customerI am(your name);would you give me some informationI am(your nam

37、e)a business school studentBain&Company-a market research firma market research firmAlways AcceptableAcceptable Only with VP and often client ApprovalAbsolutely ProhibitedXXXXXXXXCompetitor Data Gathering-Guidelines(1 of 3)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 24professionalsta

38、ndardsHow do you represent the client?no mentionindustry of clientarea of interest to clientclient nameanything elseWhat organizations do we contact?customersindustry associationssupplierscompetitorssecurity analystsAlways AcceptableAcceptable Only with VP and often client ApprovalAbsolutely Prohibi

39、tedXXXXXXXXXXCompetitor Data Gathering-Guidelines(2 of 3)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 25professionalstandardsWho in the organization do we contact?senior managementmiddle and junior managementnon-management(labor and clerical)Are incentives appropriate for gathering in

40、formationmoneyother non-monetary rewardsAlways AcceptableAcceptable Only with VP and often client ApprovalAbsolutely ProhibitedXXXXXCompetitor Data Gathering-Guidelines(3 of 3)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 26professionalstandardsBain&Company is dedicated to helping our

41、clients achieve outstanding results.As such,we pride ourselves on having the most rigorous standards in the consulting industry with respect to confidentially and conflict of interest.Confidentiality of data:Our goal is absolute protection of proprietary client dataRigorous internal policies and pro

42、cedures“Assignment exclusivity:Bain&Company will not accept a client assignment worldwide where in our judgment success would cause an existing client assignment to fail.Under many circumstances,this permits Bain to serve two competitors in an industry.However,this will often restrict staffing and t

43、he office involved.To our knowledge,no other leading consulting firm operates a standard this rigorous.Exclusivity and Client Conflict-Policy Summary(1 of 2)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 27professionalstandards Formal“performance partnership”:Where appropriate,we aspire

44、 to agree to formal“performance partnerships”with our clients,aimed at creating sustained exceptional client results.Such arrangements are entirely at the behest of our clients.A“performance partnership”relationship is in no way a requirement by Bain&Company.“Internal Bain gatekeeper”:A member of th

45、e Bain&Company worldwide Policy Committee is designated“internal gatekeeper”,to ensure any issues relating to possible conflict of interest are resolved in a manner fully consistent with Bain policies and client interests.“People exclusivity:Individuals who are involved in strategy work for a client

46、 are restricted from dong strategy work for a direct competitor for a minimum period following the end of an assignment-typically one to two years for senior individuals.Exclusivity and Client Conflict-Policy Summary(2 of 2)bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 28professionalst

47、andards Harassment and Discrimination-Policy SummaryNo employee shall threaten or insinuate any adverse effects whatsoever on another employee who is refusing to submit to sexual advances.No employee shall engage in sexually harassing behavior,including propositions,sexual comments,sexually degradin

48、g terms,or the display of workplace decorations,which could possibly offend another employee.No employees shall create an offensive or intimidating work environment or experience by words,acts,jokes,threats,or printed materials which demean or show hostility to an individual race,color,religion,gend

49、er,nationality,age,sexual orientation,or disability.bcCopyright 1998 Bain&Company,Inc.Professional StandardsBOS 29professionalstandards Our policy on insider trading provides the greatest protection to both individual employees as well as to the firm(designed to prevent any violations of securities

50、laws,inadvertent or otherwise,as well as to avoid the appearance of improper conduct on the part of anyone employed at our firm).You are prohibited from trading,and from tipping others to trade,in a companys stock when:you know material,non-public information about a company;or the company is a Bain