酒店管理质检酒店质检报告明细表单(叶予舜)课件.ppt

1、1序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan1店外场所EXTERIORGROUND1.1酒店标志和标识的状况CONDITIONOFHOTELSIGNANDLOGO1.1.1清洁、醒目，状况良好Cleanmarkednessandingoodcondition1.1.2夜间灯箱要有足够、完整的照明Sufficientlylitatnight1.2入口Entrance1.2.1进入酒店的指引标识清晰，便于外来车辆及客人进入Clearsignagefortheconvenienceofcomingarriving

2、guests1.2.2干净，整洁，无垃圾Clean,tidiness,nodebris1.3停车场状况CONDITIONOFCARPARK1.3.1干净Clean1.3.2道路状况良好（无坑洼）Roadingoodcondition(nopotholes).1.3.3指向的、“不能停车（NOPARKING）”及允许高度的标志要清晰可见NoParkingandheightclearancesignsclearlyvisible.1.3.4停车位有专人管理，引导，保证车位不被当作其他用途PatrolledregularlybySecurity1.4室外旗帜OUTDOORFLAGS1.4.1至少3根

3、旗杆，分别悬挂戴斯品牌旗帜、国旗、业主公司旗帜.2序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3flagsatleast(DaysInnLogoflag,nationalflag&ownercompanyflag)1.4.2所有旗帜保持良好状态，从清晨悬挂到日落Allflagsingoodconditionandflownfromearlymorninguntil1.5sundown建筑外观及周边物品（植物、装饰、景观、喷泉）CONDITIONOFEXTERIOROFTHEBUILDING1.5.1干净Cle

4、an.1.5.2状况良好Ingoodcondition.1.5.3足够的照明Sufficientlighting.2大堂LOBBY2.1外观和状况GENERALAPPEARANCEANDCONDITIONOFHOTELLOBBY2.1.1干净,垃圾箱及烟灰缸等保持清洁Clean,keepthetrashcans&ashtraysclean2.1.2状况良好Ingoodcondition.2.1.3足够的照明Sufficientlighting.2.1.4适当的纯音乐背景音乐Backgroundmusic.2.2每日记事板和一览表.3序号NO.标准Criteria合格YES部分PARTIAL不合

5、格NO得分POINTS备注REMARKS改进日期ActionPlanDAILYEVENTBOARDSANDLISTINGS2.2.1干净、状况良好Cleanandingoodcondition.2.2.2信息及时且拼写正确、易认Currentwithcorrectspellingandeasytofollow.2.2.3彩色印刷，有酒店LOGO，Multicolorprintingspace,withhotellogo2.3公共休息室PUBLICRESTROOMS2.3.1洁净Clean.2.3.2完好备用Wellstocked.2.3.3无异味Odour-free.2.3.4经常有服务Reg

6、ularlyserviced.2.3.5照明好Well-lit.2.4公共卫生间RESTROOMINLOBBY2.4.1及时清理，时刻保持整洁Regularlyserviced,clean.2.4.2无异味Odour-free.2.4.3设施设备能够正常使用Wellstocked.4序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan2.4.4照明充足Welllit.2.4.5卫生用纸时刻保持充足提供Toiletpapersupplysufficient2.4.6各个厕位内至少保证一个挂衣钩Atleastonecoa

7、thookineverystall2.5大厅内的指向标志DIRECTIONALSIGNSINTHELOBBY2.5.1干净Clean.2.5.2状况良好Ingoodcondition.2.5.3标志安放位置醒目、易懂Signsareprominentlylocated,easytofollow.2.6前台FRONTDESK2.6.1前台要干净、整洁，笔要保持工作状态，记事本外观要新。Frontdeskcounterisclean,neatandtidy.Pensareinworkingconditionandblotterpadsarelookingnew.2.6.2酒店前台必须放置戴斯（中国

8、）酒店宣传册及戴斯简报。TheDaysInnChinabrochures&DaysNewsmustbeprominentlydisplayedatthefrontdesk.2.6.3戴斯（中国）VIP卡DICVIPcard2.6.3.1大堂醒目位置摆放戴斯（中国）集团统一印制的VIP卡宣传海报DICVIPcardposterisprominentlydisplayedinLobby.5序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan2.6.3.2前台摆放VIP卡折页宣传册DICVIPcardbrochurespl

9、acedinLobby2.6.3.3前台提供VIP卡介绍及销售服务ReceptionprovidesVIPcardintroductionandsalesservice2.6.3.4前台摆放戴斯（中国）酒店宣传册PlaceDIChotelbrochureinreceptionarea.2.6.4所有酒店必须接受主要信用卡作为支付方式。酒店至少应接受：AmericanExpress,MasterCard,Visa,DinersClub和银联卡Propertiesmustacceptallmajorcreditcardsaspaymentforallcharges.Asaminimum,thism

10、ustincludeAmericanExpress,MasterCard,Visa,DinersClub,andUnionPay.2.7行李存放区域BAGGAGEAREA2.7.1干净,有序Clean，orderly3客房ROOMS3.1洗衣服务LAUNDRYSERVICE3.1.1洗衣袋及洗衣价格单必须放置于所有客房及前台。戴斯三星酒店可以选择是否提供上述服务，如提供此服务，则洗衣袋及洗衣价格单必须放置于所有客房及前台。ItisoptionaltooffersamedayguestlaundryanddrycleaningserviceforDaysInns,however,ifaDaysI

11、nndecidestoofferthisservice,laundrybagsandpricelistisrequiredtobeoffered.3.2客房广告GUESTROOMADVERTISING.6序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.2.1所有放置于客房内的广告制作应专业，并应有助于推广戴斯品牌。客房内的广告只限用于戴斯酒店的服务及设施、戴斯品牌的宣传、其他戴斯酒店的推广及当地非住宿业公司的宣传广告。Allguestroomadvertisingshouldbedoneprofessiona

12、llyandshouldbenefittheDaysInnSystemasawhole.3.3基本客房设施要求GUESTROOMINITIALCONDITION3.3.1门锁功能正常，好使好用。Doorlocksfunctionsmoothly,andareinexcellentcondition.3.3.2房间的地毯情况良好，没有明显的破损、缝裂和线头，没有任何污迹和破洞。Carpeting/Flooringthroughouttheroomareinverygoodcondition,freeofvisiblewearandlooseseamsandthreads,andarecomple

13、telyfreeofdebrisandstains.3.3.3墙、木家具和天花情况良好，没有划痕、脏痕和尘灰。Walls,woodworkandceilingsareinverygoodcondition,freeofnicks,marksanddirt.3.3.4家具情况良好，没有裂缝，划痕和污尘。Furnitureareinverygoodcondition,freeofvisiblewear,andarecompletelyfreeofdebrisandstains.3.3.5窗和玻璃门里面洁净，外面净洁，包括门坎和门框。Windowsandglassdoorsarecompletely

14、cleaninside,verycleanoutside,includingsillsandframes.3.3.6窗和玻璃门操作灵活，安全，玻璃门上有安全扶手。Windowsandglassdoorsoperatesmoothlyandeasily,andlocksecurely,withsafetybarsonglassdoors.3.3.7房间里的架子和抽屉没有灰尘和划痕。Allshelvesanddrawersthroughouttheroomarecompletelyfreeofdustanddebris.7序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分PO

15、INTS备注REMARKS改进日期ActionPlan3.3.8床要柔软舒适，放置足够的枕头（大床4个，小床2个）。Bedspresentaplushandcomfortableappearance,withextrapillow(4onkingbed,2ontwinbed).3.3.9所有床上用品情况良好，没有破裂、污渍、头发等。Allbeddingmaterialsareinexcellentcondition,freeofwearandanydebris,hairorstainwhatsoever.3.3.10整个房间无异味，通风良好。Entireroomisfreshandodor-f

16、reeandgivesanimpressionofgoodventilation.3.3.11温度开关操作简单，可以迅速改变室内温度。Temperaturecontrolsaresimpletouseandhaveefficienteffectivenessinchangingroomtemperature.3.3.12床上、书桌、椅子和沙发处有良好看书照明。Lightingprovidessuperiorreadingilluminationatthebed,desk,andchairs/sofas.3.3.13房间内放置印刷品有、客服指南、文具、地图、客人问卷、送餐菜单，且保持良好状态。R

17、oomcollateralincludeDirectory,GuestServicesDirectory,gueststationery,citymap,guestquestionnaireandroomservicemenu,allinexcellentcondition.3.3.14酒店必须确保客人能够24小时使用客房电话。Incomingandoutgoingtelephoneservicemustbeavailabletoguest24hoursaday.3.3.15提供常用电话、语音留言和酒店分机指示。Instructionsfortelephone,voicemail,andfre

18、quentlyusedhotelextensionswillbeprovided.8序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.3.16房间期刊包括酒店杂志，当地流行杂志、电视节目指南和现任发行物，且处于良好状态。PeriodicalsincludeaHotelmagazine,localmagazine,andTVprogramviewingguide,allcurrentissuesandinexcellentcondition.3.3.17电视、广播情况良好、使用功能方便（包括遥控）电视频道指南放在

19、显著位置。Televisionandradiosareingood,cleancondition,functionconveniently(includingremotes),andTVchanneldirectoryisprominentlyavailable.3.3.18房内镜子没有污点，使用正常。Mirrorsthroughouttheroomarespotlesslyclean,andinexcellentrepair.3.3.19浴室设备干净无污点，没头发、损坏和变色。Bathroomfixturesarespotlesslyclean,freeofhair,damageanddis

20、coloration.3.3.20毛巾和浴袍情况良好，柔软、吸水和不褪色。仅在套房提供。Towelsandrobesareinexcellentcondition,fluffyandabsorbentandcolorconsistent.DaysInnrobesaretobeprovidedinsuites3.3.21排水顺畅快速。Drainsfunctionsmoothlyanddrainquickly.3.3.22水笼头好使好用，管内水压正常。Tapsfunctionsmoothlyandprovideforfirmwaterpressureinallfixtures.3.3.23地面，墙

21、面水泥缝隙填充情况良好，没有褪失现象。Groutandcaulkareinexcellentrepair,anddonotshowanydiscoloration.3.3.24浴室用品方便适用。Thebathroomamenitiesareconvenientlyavailable.9序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.3.25酒店内所有区域无虫、鼠害。Allareasmustbefreeofinsects,rodentsandpests.3.3.26酒店内客人所有可视区域包括：景观，建筑物内外墙

22、，标识，户外广告栏，内部装修及装饰须遵从戴斯酒店管理集团（中国）之标准。Alllandscaping,buildinginteriorsandexteriors,signs,billboards,interiorfurnishingsanddcorinareasobservabletotheguestasanyandalladditionsorreplacementsofitems,mustcomplywithDICStandard.3.4客房供应品GUESTROOMSUPPLIES3.4.1男式衣架（配置标准按照集团房务部管理手册的规定执行）Hangersnormal(Thedetailsp

23、lacementstobeperRoomsDivisionManualSpecification).3.4.2女式衣架（配置标准按照集团房务部管理手册的规定执行）Hangersskirt(ThedetailsplacementstobeperRoomsDivisionManualSpecification).3.4.32x纤维拖鞋配置每间客房。2xslipperssyntheticperroom3.4.42x洗衣袋配置每间客房。2xlaundrybagsyntheticperroom3.4.52x购物袋配置每间客房2xshoppingbagperroomPlasticStandardRoom3

24、.4.61x钢笔或圆珠笔配置每间客房服务指南内。1xpen/ballpenservicedirectory3.4.71x铅笔配置每间客房记事本的上方。1xpencilpernotepad3.4.82x平底大玻璃杯配置每间客房。2xtumblerperroom.10序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.4.92x平底大玻璃杯配置每间客房浴室。2xtumblerperbathroom3.4.102x咖啡杯或茶杯带碟配置每间客房。2xcoffeemug/cups/saucerperroom3.4.112x

25、咖啡匙或茶匙配置每间客房。2xteaspoonsperroom3.4.122x烟灰缸配置每间吸烟的标准客房3x烟灰缸配置每间吸烟的套房2xashtrayperstandardroom(smokingroom)3xashtraypersuite(smokingroom)3.5客房供应品-糖,咖啡,茶包GUESTROOMSUPPLIESTEA&COFFEESETUP3.5.1咖啡：2x三合一速溶咖啡+2x纯咖啡每间客房。2xcomplimentarycoffeemixand2xblackcoffeeperroom3.5.22x中式茶包配置每间客房。2xChineseteaperroom3.6客房宣

26、传品/印刷品GUESTROOMCOLLATERALS3.6.11x请勿打扰卡，放置于客房门后把手上。1xDNDsignbehindtheguestroomdoor.3.6.22x洗衣单放置于洗衣袋口袋内。2xlaundrylistperlaundrybag.3.6.32x免费矿泉水标签放置于每瓶矿泉水颈口。2xcomplimentarywatertagperwaterbottle.3.6.41x电视节目单，1x电视节目单夹放置于电视机旁/床头便于客人使用1xTV/channellist&1xTV/programholderperTV.3.6.51x酒店服务指南，配置每间客房内。1xguests

27、ervicedirectoryperroom.11序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.6.61x文具夹,配置每间客房。1xstationeryfolderperroom.（3.6.5&3.6.6可合并）3.6.71x电话记录本+1支铅笔配置每部电话机旁边。1xnotepad&1xpencilpertelephoneset.3.6.8A4信纸（配置标准按照集团房务部管理手册的规定执行）。Writingpaper-A4(ThedetailsplacementstobeperRoomsDivisionM

28、anualSpecification).3.6.9A4信封（配置标准按照集团房务部管理手册的规定执行）。Envelope-A4(ThedetailsplacementstobeperRoomsDivisionManualSpecification).3.6.101x客人意见书，配置客房文具夹内。1xopinioncard.3.6.111x免换床单卡/环保卡，配置每间客房。1xbedsheetre-usecardperroom.3.6.121x免换毛巾卡/环保卡，配置每间客房浴室。1xtowelre-usecardperbathroom.3.6.131x火柴,配置每间吸烟客房。1xmatches

29、persmokingroom.3.7浴室物品BATHROOMAMENITIES3.7.11x洗发液，独立包装，配置每间客房。1xshampooperroom,individualpacking.3.7.21x护发素，独立包装，配置每间客房。1xconditionerperroom,individualpacking.3.7.31x沐浴液，独立包装，配置每间客房。1xshower/bathgelperroom,individualpacking.3.7.41x手皂，配置每间客房。套房需增加一个。1xhandsoap（40g）perroom.1xadditionalforsuite.12序号NO.

30、标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.7.51x沐浴皂，配置每间套房的浴缸或淋浴间。1xbathsoap(50g)perbathtuborshowerstallinsuite.3.7.61x针线包,配置每间客房塑料盒装只提供套房纸盒装所有标准房间1xsewingkitperroomplasticboxSuiteonlypaperboxAllStandardRoom3.7.71x棉花棒，配置每间客房。1xcottonbudsperroom.3.7.81x浴帽,配置每间客房1xshowercapperroom3.

31、7.92x牙刷和牙膏,配置每间客房。2xtoothbrushandtoothpasteperroom.3.7.101x梳子,配置每间客房，如房间入住两人时，需增加一个。1xcombperroom,1additionalfordoubleoccupancyroom.3.7.112x卫生袋,配置每间客房。2xsanitarybagperroom.3.7.121x皂碟，配置每间客房。1xsoapdishperroom.3.7.131x挂衣钩1xclothes-hook3.8浴室布草BATHROOMLINEN3.8.12x普通浴巾，配置每间:标准客房2xbathtowelregularperAllSt

32、andardRoom3.8.22x普通手巾，配置每间:标准客房2xhandtowelregularperAllStandardRoom.13序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.8.32x普通面巾，配置每间:标准客房2xfacetowelregularperAllStandardRoom3.8.41x地巾，配置每间客房。1xbathmatperroom.3.8.51x浴室防滑地垫，配置每间客房。1xbathmatrubberperroom.3.8.61x浴帘,配置每间客房。1xshowercurta

33、inperbathtub.3.8.71x浴帘绳，配置每间浴室浴缸上方位置。1xshowercurtainlinerperbathtub.3.8.82x普通浴袍，配置每间:套房2xbathroberegularperSuiteOnlyDaysInn3.9非吸烟房NON-SMOKINGROOMS3.9.1所有戴斯酒店应保证30%的客房为非吸烟客房。如当地市场需要，应相应增加非吸烟房间的数量。酒店根据非吸烟房间总数的规定设置适当的楼层为非吸烟楼层。Allnon-smokingroomsshouldbeinadjacentblocksorsomeotherarrangementwhichwillsim

34、plifyhousekeeping,reservationsandregistration.3.9.2所有烟灰缸应当从非吸烟房中撤出。Allashtraysshouldberemovedfromthenon-smokingrooms.3.9.3非吸烟房应做好无烟处理。Non-smokingroomsshouldnothavesmokeodor.3.10迷你吧MINIBAR3.10.1必须配置冰箱1xrefrgrigerator.14序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.10.2所有瓶罐干净，有清晰商

35、标。确保所有饮料在保质期内，没有过期饮料配备在迷你吧。Allbottles/canswillbecleanandrust-freelabelsproperlyaffixed.Toensureallitemswithintheexpirationdateandnoexpireditemstobefound.4餐饮F&B4.1餐厅运营总则RESTAURANTOPERATIONSGENERAL4.1.1所有酒店必须在餐厅入口处明显位置摆放标牌以示客人餐厅运营时间Eachpropertymustprominentlydisplayasignattherestaurantentranceand/orlo

36、bbyareatonotifyguestsoftherestauranthours.4.1.2如客人提出要求，餐厅必须提供儿童用高椅或辅助座椅（每五十个座位配备一把且必须符合当地法律法规）。Asupplyofchildrenshighchairsorboosterseatsmustbeavailableonrequest(minimum1per50seatsandmustcomplywithlocalcoderegulations).4.1.3在餐厅每日运营时间，必须划出一部分就餐区域作为非吸烟区，并在其他时段内遵循当地关于吸烟的有关法律法规。Partofdiningareasmustbede

37、signatedasnon-smokingduringfoodservicehourswithappropriatesignageandmustadheretolocalsmokinglawregulationsatallothertimes.4.1.4所有餐厅要有良好的欢迎气氛，包括音乐、灯光和温度的设置。Allrestaurantsaresettodeliveraninvitingambienceappropriateforthetimeoftheday(music,lighting,temperature).15序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分PO

38、INTS备注REMARKS改进日期ActionPlan4.1.5在餐厅运作期间，所有桌子要做好摆台。Tablesmustbeleftdressedthroughoutoperationhours.摆台最低包含：MinimumItemsare:1）刀Knife2）叉Fork3）筷子Chopsticks4）咖啡杯Coffeecup5）纸巾Napkin6）盐盅&胡椒盅Salt&peppershakers4.2早餐BREAKFAST4.2.1戴斯早餐服务基本标准DaysBreakfastServiceStandards4.2.1.1所有戴斯酒店必须为住店客人提供早餐服务。AllDaysproperti

39、esmustprovidebreakfastservicetoallguestsonthepremises.4.2.1.2客人入座后餐桌上不要摆放花和植物。Noflowerandplantondiningtableafterguestareseated.16序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan4.2.1.3确保客人可见的厨房设备保持清洁和正常运转。Allkitchenequipmentthatisavailableandvisibletoguestsmustbecleaned,polishedandi

40、nimpeccablecondition.4.2.1.4食品要做标签，中英文，不可使用手写的标签，质地精良。Foodislabeledwhereappropriate，bilingual,neverusehand-writtenlabel,excellentinquality.4.2.1.5餐台上食品应确保充足，便于客人取用。Guaranteeenoughfoodforguest4.2.1.6自助餐台冷、热餐区域应保持在各自适合的温度。应遵循当地卫生检验规范。Theitemsinboththehotandcoldareasofthebuffetmustbemaintainedatthecorr

41、ecttemperatures.Localfoodhygieneregulationsapply.4.2.1.7服务生在服务，清洁食物及饮料时，应使用托盘。Anyfoodandbeverageservedandclearedbystaffmustbedoneusingatray.4.2.1.8餐厅电视应播放客人认可的新闻频道（如CNN,BBC，中央一台等），电视的摆放利于客人观看并将音量调低。AllDayshotelstelevisionmusthave:1）CNNorInternationalnewschannel2）Sportschannel3）Moviechannel.17序号NO.标准

42、Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan4.2.1.9菜单上必须有全部冷、热菜项目，包括儿童餐。鼓励酒店在菜单上增设健康食品选项，地方和宗教食品也应注意，再加上一个素食选择。如果客人要求菜单上没有的菜品，菜品简单可做，应尽量提供。厨师长精选为所有菜单上的创新佳肴，建议每三个月变换一次菜式。Menusand/ormenuboardmustcontainaselectionofhotandcolditemsforallmeals,includingchildrensitems.Hotelsareencouragedtoin

43、cludehealthyeatingselectiononthemenu.Localculturalandreligiousconsiderationsmustberecognized,plusareasonableselectionofidentifiedvegetarianchoices.Therestaurantshouldalsoprovidethecustomerwithlightappetiteselections.Requestsforsubstitutionanditemsnotonthemenuwillbehonored,ifreadilyaccessible.Chefrec

44、ommendationsarefeaturedinallmenusreflectinginnovativedishes.Thisshouldbechangedevery3monthsoraccordingtoseasons.4.2.1.11餐厅要放有报纸，至少有当地的一份报纸，如果当地报纸不是英文的，必须摆一份英文报纸。Newspaperwillbeavailableintherestaurant.Aminimumofonelocalnewspapermasthead.IfthelocalnewspaperisnotEnglish-language,theremustbeoneEnglish-

45、languagemastheadin4.2.1.12运营时间OperatingHours戴斯集团要求各酒店早餐服务时间为周一到周五早上6:30至10:30周六到周日早上7:00至11:00Requiredhoursforbreakfastoperationare:MondaytoFriday6.30am10.30amSaturdayandSunday7.00am11.00am.18序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan4.2.1.13整个时间段内，早餐食物供应量必须满足住店客人的需要。Breakfast

46、itemquantitiesmustbeavailabletomeettheguest/occupancydemandsfortheentiretime.4.2.1.14早餐供应时间必须被摆放在大堂或就餐区的显著位置。Theoperatinghoursmustbeprominentlydisplayedinthelobbyorbreakfastarea.4.2.2大陆早餐ContinentalBreakfast4.2.2.1早餐区域Area早餐必须提供公共就餐区域，环境要温馨。餐厅经理应正确管理餐厅并强调细节，尤其以确保清洁卫生为重点。摆放在自助餐台上的食品应保证高品质及优雅布置。Thebre

47、akfastmustbelocatedinadiningareawithinthecommunalpublicareas,whichprovidesawarmandcordialenvironment.TheManagermustprovideforpropersupervisionandattentiontodetailwithcleanlinessbeingatoppriority.Itemsmustbedisplayedusingthehighestqualityfoodsandmustbepresentedinanattractivemanner.4.2.2.2座位Seating热饮-

48、咖啡-茶HotdrinksCoffeeTea.19序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan4.2.2.3所有戴斯酒店需提供种类丰富的早餐。早餐食物应按标准摆放，摆放食物的服务台应靠近厨房。所有食物及饮品应保证新鲜。AllDaysInnandDaysHotelpropertiesmustofferaFullBreakfast.Allbreakfastitemsmustbepresentedinaprofessionalmannerandmustbeprovidedfromaserverycountertha

49、tmustbeincloseproximitytothekitchen.Allfooditemsandbeveragesmustbefresh.4.2.2.4食品基本种类如下：MinimumItemsare:果汁及冷饮橙汁（可放置在冷冻果汁机里或玻璃水瓶中供客人取用）至少一种其他果汁（可放置在冷冻果汁机里或玻璃水瓶中供客人取用）提供玻璃壶或机器供客人饮用冰水牛奶（新鲜，撇去奶皮的牛奶），存放在玻璃水瓶中，放置在自助餐台冷藏区域，或制冷饮水器中FruitJuicesandColdDrinksOrangeJuice(canbeservedfromachilledjuicemachineorfrom

50、glasscarafesheldintherestaurant)AtleastoneotherJuice(canbeservedfromachilledjuicemachineorfromglasscarafesheldintherestaurant)IcedwatermustbeavailableinajugorfromadispenserMilk(Fresh,semi-skimmedmilk,locatedinajugonrefrigeratedsectionofthebuffetorfromachilleddispenser).20序号NO.标准Criteria合格YES部分PARTIA