面试技巧培训-interviewskillscourse课件.ppt

1、Interview Skills1Interview SkillsInterview Skills2Agenda Introduction.What type will the interview be?What to prepare?What should you wear?Answering difficult interview questions.Worst Case Scenarios.Ways to rescue a dying interview.Follow-Up.AgendaInterview Skills3How to Get your Target Job!Introdu

2、ctionInterview Skills4Got The JoblYour resume has put you at the first stagelIt is your chance to do yourself a favorIntroductionInterview Skills5 LAND TO THE POSITION YOU ARE LOOKING FORIntroductionInterview Skills6Interview What is an interview?What can the process create?IntroductionInterview Ski

3、lls7What is an InterviewTwo way process.Argumentative issue.Gather and clarify information.The most important stage of job search.IntroductionWhat can the process create?Simply,A decision to be hired or not!Hiring decisions are made on emotion and justified with logicYou like things first and then j

4、ustifies it.Get the employer to like uInterview Skills8The Art Of Interviewing Can you sell/Market yourself?Can you impress?It is not just answering questions.IntroductionInterview Skills9Market/Sell Yourself Suppose you are a product Know your product(SWOT)Know your customers needs Demonstrate how

5、you can satisfy himIntroductionInterview Skills10Sections of InterviewsPreparationPreparationThe Big DayBig DayFollow-upFollow UpInterview Skills11Be Prepared for the JourneyOnce you have the Interview securedDont walk-in without keys PREPARATION IS THE KEY!PreparationBig DayFollow UpInterview Skill

6、s12Ask your SelfWhich Schedule?What is your goal?Which environment?PreparationBig DayFollow UpInterview Skills13ExamplePrepare/Rehearse to impressObjective?1?Team environmentLong term goals?1PreparationBig DayFollow UpInterview Skills14Know the Type1.Telephone screening.2.Screening.3.Second or third

7、 interview4.Headhunting.5.One to one interview.6.Group interviews.7.Panel Interviews.8.Free Form/Un-structured.9.Psychometrics.10.Presentations.PreparationBig DayFollow UpInterview Skills15Panel Interview Two or three interviewers ask set of questions for every candidate.The atmosphere can be formal

8、.STAR.PreparationBig DayFollow UpS-TA RWhat and How Done Effect of ActionCircumstancesInterview Skills16Free Form A loosely-framed,few topics Could be away from normal working hours.Unstructured,informal and can be perceived as a chat.It can be difficult to sell yourself without being prompted by re

9、levant questions.PreparationBig DayFollow UpInterview Skills17Presentation Prepare well PracticePreparationBig DayFollow UpInterview Skills18PsychometricYou will be asked a series of questions to:Discover self-observation.Reactions?Psychometric tests are becoming popular.Mainly supporting role.Prepa

10、rationBig DayFollow UpInterview Skills19Answers to prepare Why can you do the job?Situational questioning.Behavioral questioning.Whats your great weakness?Why you change jobs so frequently?What is your biggest mistake in career?How would your supervisor/friends describe you?Tell me a story?Tell me a

11、 joke?What can you offer that others dont?What is your major accomplishments?PreparationBig DayFollow UpInterview Skills20Answers to preparePreparationBig DayFollow Up1-Situational Questioning:You might be asked how you would cope in a hypothetical situation.For example,how you have dealt with a dif

12、ficult user at the issue desk in your current job.2-Behavioral Questioning:You may be asked about your behavior or reaction to a certain situation.For example,how would you deal with a difficult user at the issue desk?Interview Skills21Expectations General information about the position.Articulate y

13、our qualifications and interests.Understand the nature of the organizationPreparationBig DayFollow UpInterview Skills22The Matching Process/Self Assessment Technical skills that match this job.Will your personality match your job?PreparationBig DayFollow UpInterview Skills23R U the right one?Prepare

14、 your matching sheet Excellent interpersonal skills Ran team of 3 people for 18 months.Experience of handling mgmt accounts Four years of relevant experience How will your teamwork and leadership spirit help you match with the job?PreparationBig DayFollow UpInterview Skills24Team Work Are you more c

15、omfortable working as a part of a team or individually?Be honest If you are a person who would rather work alone,please say it.What is the job necessitates?If you have not stated this,you may have the shock of being one of the team and you may hate your job.PreparationBig DayFollow UpInterview Skill

16、s25Analyze your strengths/weaknessStrengths:Think about how you have used your strongest skills.Keep all your achievements at your fingertipsFor example,you may have decided to rearrange the filing system to help your colleagues to find documents more easily.State the skill&example it.State the skil

17、l&show how you use it.Dont just say it,show it.Weaknesses:Be ready to explain any inconsistencies or breaks in your career.Think creatively and remember transferable skills.PreparationBig DayFollow UpInterview Skills26Dress For Success Professional business wear is a must in most of the organization

18、s It is a part of the first impression taken about the candidate There is no perfect dressing but try to select what suits youPreparationBig DayFollow UpInterview Skills27Dress for SuccessDress appropriate to the Organization.Comfortable clothes to you.Show you have made effort.Shows that you are se

19、rious about the job.XDistract the interviewer.XBright colors.PreparationBig DayFollow UpInterview Skills28What you should know about an organizationPotential advancements.Atmosphere.Benefits.Bonuses.Dress code.Ethics and integrity.Owners.Flexible/rigid structure.Org.goals.Growth potential.Training.T

20、urnover.Company typeMain customers.Company history.Location.Management philosophy.Management structure.Office politics.Previous problems faced.Product/services.Profit/sales volume.Reputation.Research.Relocation potential.Size.Stability.PreparationKeep themIn your heartFollow UpBig DayInterview Skill

21、s29Ready to go to the BIG DAY!Interview Skills30The Big DayPreparationBig DayFollow UpInterview Skills31Big Day Objectives1.Going to the interview.2.Interview Principles,skills&tips3.Playing the game4.First Impression5.Verbal communication6.The interview questions7.Gesture and body language 8.Worst

22、Case ScenariosPreparationBig DayFollow UpInterview Skills32Going to the interviewYour route:PLACEKnow how to get there.How long it will take.Always allow for extra time.Arrival:TIMEFive minutes early is about right.Always be polite and friendly to everybodyPreparationBig DayFollow UpInterview Skills

23、33Interview principles;1.Opportunity for two people to meet.2.Its two way street(Not begging,youre equal).3.The employer is on your side(He wants to hire you).4.Objection is not a rejection.5.Let the employer talk and you listen.6.Increase your chance for second interview(dress,time.etc).7.Hiring de

24、cision is based on emotions.8.Focus on your accomplishments examples.9.Be yourself and be the best in it.10.Use examples to back up statements(STAR).11.Be prepared to elaborate the CV details.12.Project confidence all over.13.Send thank you note.14.Relax and enjoy.PreparationBig DayFollow UpIntervie

25、w Skills34Key interviewing skills Active listening.Preparation.Building Rapport/Relationship.(Trust,respect&use his name or the companys)Be yourself yet the best.Control the content not the interview.Get info about the job.Learn to talk about yourself.Let others speak for youPreparationBig DayFollow

26、 UpInterview Skills35Interview tips;Get plenty of restWatch cultural differenceDress appropriatelyBring pen and padRemember the interviewer nameShake hands firmlyWait before you sitLook for interviewer interestsNo smoking or gum chewingNo profanityKeep it interestingGo in with agendaDont ask silly Q

27、Dont assumePreparationBig DayFollow UpInterview Skills36Playing the interview game The pregnant pause Dont answer rapidly every question.Go pregnant pause after a relatively tough question.Other wise you are who“shoots from the hip”Eye contact Constant eye contact is unnatural Normal conversation,sp

28、eaker looks away 30-70%of the time Staring makes me uncomfortable Truthfulness There is no pillow as soft as a clear conscience.(John Wooden)If u tell z truth you dont need such a good memory(Mark Twain)?rial?a,la?ia?0,r?l?PreparationBig DayFollow UpInterview Skills37Overcoming objections Objection

29、is not a rejectionIts request for more info.Employer needs reassurance about experience and learning.Its opportunity.Predict the objection youll faceIts raises doubts about your ability“You dont have enough experience”Dont argue with employersHe:you dont have enough experience in this fieldYou:I rea

30、lize there may b others w more experience,but I really feel the quality of my experience is the key.Because of the variety of things Ive done,and my level of responsibility earned.I see my five years r equivalent to most people w the 10.There is no question in my mind that I can do an outstanding jo

31、b for you.PreparationBig DayFollow UpInterview Skills38Master story telling art Describe yourselfLet me tell you Im hard working,energetic,a true leader and a person who can juggle multiple tasksProblem:Selling too many things so you dont do good job w any of them(NO EXAMPLES!)Employer should rememb

32、er you for weeks.Stories have impact.A non-work experience with a work experience.Show how you overcame the problem.PreparationBig DayFollow UpInterview Skills39Contd STAR Key points for telling stories1-Provide all key informations2-Describe the situation as you came into3-Describe your analysis&re

33、commendations4-Describe what you implemented&results obtained5-Provide interesting details(KISS)6-Make the story interestingPreparationBig DayFollow UpInterview Skills40Describing Accomplishments Telling vivid stories requires practice1-Write 12 accomplishments and write brief descriptions for each2

34、-Practice giving 3 min.version,2 min.version&1 min.version of each Quantify results.Results sells people.Which/Which resulted in.PreparationBig DayFollow UpInterview Skills41First ImpressionPreparationBig DayFollow UpInterview Skills42First Impression Elements55%38%7%AppearanceSpeechWordsPreparation

35、Big DayFollow UpInterview Skills43Verbal/Non Verbal Communication Greet the interviewer with a strong handshake.Eye contact is an important component of the interview.Always feel relaxed not confused or somewhat stressed.PreparationBig DayFollow UpInterview Skills44Talking Vs.Listening time20%80%Tal

36、kingListeningPreparationBig DayFollow UpInterview Skills45During The Interview Sell yourself and be confident about your qualifications.Be honest about your decision criteria of the job.Emphasize the positive sides of your personality.PreparationBig DayFollow UpInterview Skills46 Advice1.Honest2.Sta

37、y positive in all your answers3.Promote your skills4.Have your body language5.Be straight forward6.EnthusiasmPreparationBig DayFollow UpKeep themIn your heartInterview Skills47Project Enthusiasm Demonstrate it throughout the interview Perform an enthusiasm check(Straight up in the chair,introduce mo

38、re hand gestures,tones,add feelings to your talk)Your potential is your future worth to the organization Show it thru accomplishments Selling potential can overcome ur lack of experiencePreparationBig DayFollow UpInterview Skills48Use Power words;BuiltCreatedDecreasedDesignedEnhancedEstablishedGener

39、atedImplementedWonPreparationBig DayFollow UpImprovedIncreasedInitiatedIntroducedOrganizedSavedSoldSolvedTransformedInterview Skills491.Accepting2.Appreciative3.Assertive4.Cheerful5.Compassionate6.Considerate7.Cooperative8.Decision making9.Decisive10.Diplomatic11.Discreet12.Drive13.Easy going14.Effe

40、ctive under stress15.Efficient/Productive16.Emotionally stable17.Energetic/Stamina18.Enthusiastic19.Flexible20.Forgiving21.Friendly/Nice22.Generous1.Goal oriented2.Growth oriented3.Honesty/Integrity4.Insightful5.Loyal6.Mature7.Motivated8.Open-minded9.Optimistic10.Patient11.Persistent12.Reliable13.Re

41、sourceful14.Responsible15.Risk-taking16.Self-confidant17.Sense of humor18.Sincere19.Sound judgment20.Tactful21.ThoroughUse personality skills in interviewPreparationBig DayFollow UpThe?most?admirable?skills,?Universally?acceptedInterview Skills50Talking tips(Do)Wait for him to finish speaking.Take t

42、ime,and collect your thoughts.Answer the question.Speak simple and professional.Humor is important but be serious.You will appear Calm,Confident&Polite.PreparationBig DayFollow UpInterview Skills51Talking tips(Donts)XAnswer before being asked.XQuickly fill the silence.XAsk irrelevant questions to th

43、e job.XUse the umms,ahhs and slang.XUse your own jargons profanity.XInterruptBeing smart is never expressed by words.PreparationBig DayFollow UpInterview Skills52ExampleQ:A1:Be honestA2:SimpleA3:ClarifyA5:EnthusiastA6:ImpressA4:Clarify?PreparationBig DayFollow UpInterview Skills53The Interview Quest

44、ionsPreparationBig DayFollow UpTell me about your self?Why did you leave your job?What is your biggest weakness?What is you biggest strengthWhy can you do the job?Whats your great weakness?Why you change jobs so frequently?What is your biggest mistake in career?How would your supervisor/friends desc

45、ribe you?Tell me a story?Tell me a joke?What can you offer that others dont?What is your major accomplishments?Interview Skills54Tell me about yourself?The simplest Yet can be the hardest.Be yourself.Prepare Experience Skills Education AmbitionPreparationBig DayFollow UpInterview Skills55Tell me abo

46、ut yourself?ExperienceExperience Choose relevant experience.How you are profiled.Highlighting relevant work achievements.Fresh graduate,speak about summer trainingPreparationBig DayFollow UpInterview Skills56Tell me about yourself?SkillsSkills List the relevant skills.Employers look for skills like

47、attention to detail.strong communication.dealing with deadlines.Programming skills doesnt mean much for administrative position!PreparationBig DayFollow UpInterview Skills57Tell me about yourself?EducationEducation:Vital for the less-experienced.Is it relevant?Did you taking relevant coursesPreparat

48、ionBig DayFollow UpInterview Skills58Tell me about yourself?AmbitionAmbitions:What are you looking for What are you seeking to fulfill.Other Qualities Travel experience,associations and activities.PreparationBig DayFollow UpInterview Skills59Tell me about yourself?Put it in Writing See the below exa

49、mple:A sales representative job in a software company requiring 2 years experience would need a“personal commercial”that goes something like:“I have been following a sales career for the last 2 years in the software industry.I have been handling various account sectors,especially the tourism and hos

50、pitality sector.At my last job,I was noted for surpassing my target,and helped raise sales by 30%in one year.”“My strengths are in communication.I pride myself on being able to establish a relationship with my clients and being able to maintain them.I am always meet deadlines,and work well under pre