酒店实用英语unit-8-Lost-and-Found[精]课件.ppt(纯ppt,可能不含音视频素材)
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- 酒店 实用英语 unit Lost and Found 课件
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1、Sub-module 8:Lost and Found Professional CompetenceCompetence Objectives:how to make a clear explanation about lost and found to the customershow to express that well try our best to find the lost for the customershow to have the customers comfort in our sincere servicesContentsJob Knowledge and Exp
2、erienceSample CasesTechnical TrainingIntroduction to Hotels Job Knowledge and Experience If the customer has lost his valuable personal items,hellcertainly ask you to find them out right away.Dont be nervous.Take the following steps:1.First of all,we should let the clients look over their personal i
3、tems to prevent the loss;2.In the event of losing items they should be the first to call the Lost Property Office,and draw on their memories of the activities of the whole day;Job Knowledge and Experience3.As a hotel management staff,we must take all possible measures as soon as possible in order to
4、 help customers to find out the lost items;4.We should help the customers relax and show that we have enough confidence in finding out the lost items;5.Finally,fill out the list of Lost and Found and then ask customers to sign their names.Sample CasesCase 3:1.Shall we check your room for you?需要我们在房间
5、帮您找找吗?需要我们在房间帮您找找吗?2.Could you describe your camera in detail?Ill keep a record.您可以详细地描述一下您的相机吗?我做一下记录。您可以详细地描述一下您的相机吗?我做一下记录。3.When and where did you first find your camera missing?什么时候在哪里发现您的相机丢了呢?什么时候在哪里发现您的相机丢了呢?4.Well do our best to find your camera in the shortest possible time.我们会尽可能在最短的时间里帮您
6、找到相机的。我们会尽可能在最短的时间里帮您找到相机的。I.Role PlayTechnical TrainingMr.Paversak,a traveler around the world,has already been in Tianjin.Spring Festivalis coming.So he wishes to buy someChinese traditional presents for his family.At last he has visited to Tianjin AncientCulture Street for a whole day,on his wayh
7、e recorded the changes of Tianjin byusing his video.In the evening,he got to the hotel and didnt find his video.He called The Lost-and-Found Office.Meanwhile,the merchant,who does hisbusiness on the Tianjin Ancient CultureStreet,returned the camera to the hotel according to the card within it.Techni
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