SixSigma与人力资源管理课件.ppt
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- SixSigma 人力资源 管理 课件
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1、Six Sigma What It is How It Affects Human ResourcesRonald D.SneeK.W.Tunnell ConsultingNovember 13,2001What is Six Sigma?Measure of how well a process is performing -Six Sigma process produces 3.4 defects per million opportunities -Most companies are at 3-4 sigma levelPhilosophy of reducing defects s
2、o we can improve customer satisfaction and reduce costsBusiness Strategy that increases process performance resulting in enhanced customer satisfaction and improved bottom line($).What is Six Sigma?ImprovementBreakthroughSystematic,Focused ApproachRight Projects-Linked to Business GoalsRight People-
3、Selected&TrainedProject Management-Management ReviewsSustaining Gains-Identify New ProjectsRight Results-Process&Financial($)Process ThinkingProcess VariationFacts,Figures,DataDefine,Measure,Analyze,Improve,Control8 Key Tools -Linked and SequencedStatistical ToolsMinitabCritical Few VariablesINITIAT
4、IVE METHODS&TOOLS ROLES OF LEADERSManagement TeamProjectChampionMaster Black BeltGreenBeltBlack BeltandTeamFunctional GroupsHR,Finance,ITEngg,QA,etc.Six Sigma Improvement StrategyPhase 0:Process DefinitionPhase I:Process MeasurementPhase II:Process AnalysisPhase III:Process ImprovementPhase IV:Proce
5、ss Control8 Key Six Sigma ToolsMaps and MetricsCause and Effect MatrixGage R&R StudyCapability AnalysisFailure Mode and Effects AnalysisMulti-Vari AnalysisDesign of ExperimentsControl Plans including Statistical Process ControlAdvanced tools are used as needed to speed up improvementSome Manufacturi
6、ng Black Belt ProjectsIncrease process yield$300kIncrease process capacity$400kIncrease dryer throughput$130kReduce process downtime and scrap$320kReduce caustic use of Process Z$2000kMaterial loss:Reduce scrap&increase yield$150kReduce wet milling operations costs$300kTopics of Non-Manufacturing Pr
7、ojects Billing Energy Reduction Engineering Environmental Finance&Accounting Human Resources Information Technology Internal Audits Inventory Reduction Legal Logistics-Transportation Customer Service Maintenance Planning and Scheduling Product Design Purchasing QC Lab Safety Sales ShippingProjects i
8、n Human ResourcesReduce cycle time on hiring process Increase“hit rate”on job applicantsEmployee turnover reductionOvertime reductionReducing staffing shortagesCycle Time Reduction for Long-Term Disability Application ProcessLong Term Disability Application ProcessSite Determines Condition Prevents
9、Employee from Returning to Work IndependentMedicalEvaluationEmployeeSiteMedicalSiteHuman ResourcesMedicalAuthorizationMedical Evaluation ReportMedicalAuthorizationCase Determination LetterEnter Total&Permanent CodeBenefits Supplier Review ProcessApproval/DenialEmployee Requests Site to Initiate an A
10、pplicationAlternativeSupportingMedical InfoTransferrable Skills Analysis&Labor Market SurveyWeekly Disability Claim Notification ProcessImprovementsSupplier Processes-Renegotiate sub-contractors terms-New case management reporting-Review of case turn-around time performanceDupont Processes-Greater u
11、se of email and intranet-Case tracking and reporting database added-Use of performance metrics at SBU and sites-Ongoing communication,training and educationBenefitsAverage Cycle Time reduced 50-70%Process performance now meeting customer requirements of decisions in Granted by Project Champion Appro
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