《商务英语阅读(第3册)》课件Unit 8 Customer Service.ppt
- 【下载声明】
1. 本站全部试题类文档,若标题没写含答案,则无答案;标题注明含答案的文档,主观题也可能无答案。请谨慎下单,一旦售出,不予退换。
2. 本站全部PPT文档均不含视频和音频,PPT中出现的音频或视频标识(或文字)仅表示流程,实际无音频或视频文件。请谨慎下单,一旦售出,不予退换。
3. 本页资料《《商务英语阅读(第3册)》课件Unit 8 Customer Service.ppt》由用户(momomo)主动上传,其收益全归该用户。163文库仅提供信息存储空间,仅对该用户上传内容的表现方式做保护处理,对上传内容本身不做任何修改或编辑。 若此文所含内容侵犯了您的版权或隐私,请立即通知163文库(点击联系客服),我们立即给予删除!
4. 请根据预览情况,自愿下载本文。本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
5. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007及以上版本和PDF阅读器,压缩文件请下载最新的WinRAR软件解压。
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 商务英语阅读第3册 商务英语阅读第3册课件Unit Customer Service 商务英语 阅读 课件 Unit
- 资源描述:
-
1、Unit 8Customer ServiceText AText BExerciseCulture TourWarming upWords&ExpressionsWords&Expressions staggering adj.extremely great or surprising大得惊人的,令人吃惊的 The financial impact on the town was staggering.对这个城镇造成的经济影响令人惊诧。Words&Expressions mitigate vt.to make a situation or the effects of something le
2、ss unpleasant,harmful,or serious减轻,缓解,缓和 The cost of getting there is mitigated by Sydneys offer of a subsidy.由于悉尼提供补助金,所以到那里的花费就减少了。Words&Expressions hit-or-miss(or hit-and-miss)adj.not done in a careful or planned way and therefore not likely to be successful 粗制滥造的;时好时坏 The campaign was rather a h
3、it-and-miss affair.那次运动欠缺周详的计划。Words&Expressions correlation n.a connection between two things in which one thing changes as the other does 相互关系;相关;关联 There is a direct correlation between the best-known brands and the best-selling brands.知名品牌和畅销品牌是有直接关联的。Words&Expressions home in on:to direct your
4、efforts or attention towards a particular fault or problem将注意力集中于(某一缺陷或问题)He homed in on the one weak link in the argument.他把注意力集中在论据中的一个薄弱环节。Words&Expressions crummy adj.of very bad quality 劣质的;低劣的;糟糕的 The house is so old and crummy its falling apart.那座房子太破旧,都开始坍塌了。Words&Expressions disruptive adj.
5、causing problems,noise,etc.so that sth.cannot continue normally引起混乱的;扰乱性的;破坏性的 The process of implementing these changes can be very disruptive to a small company.对于小公司来说,实行这些变革可能会带来灭顶之灾。Words&Expressions bolster vt.to improve sth.or make it stronger 改善;加强 Falling interest rates may help to bolster(
6、up)the economy.利率下降可能有助于激活经济。Words&Expressions condominium n.(or condo)an apartment building in which each flat/apartment is owned by the person living in it but the building and shared areas are owned by everyone together;a flat/apartment in such a building 公寓(套房私有,其他地方属业主共有);一套公寓住房;公寓的单元Words&Expr
7、essionsThis is particularly true in the condominium market,where careful shoppers can pick up a real bargain.特别是在公寓市场,真正的购物者可以在那里仔细挑选一个真正的好价钱。Words&Expressions splash across/over:to put a photograph,news story,etc.in a place where it will be easily noticed 把(照片、新闻报道等)安排在显著位置;在突出位置刊载 The gunmans pict
8、ure was splashed across the front page.持枪歹徒的大幅照片刊登在头版上。Words&Expressions scramble vt.to try to do something difficult very quickly仓促完成(困难的事)They were scrambling to give the impression that the situation was in control.他们急于给人一种形势已在掌控中的印象。Words&Expressions piecetogether:to use all the information you
9、have about a situation in order to discover the truth about it把(所有事实或信息)拼凑起来 Her early life has been pieced together from several different sources.根据几个不同的资料来源,她的早期生活被拼凑整理了出来。Words&Expressions hypothesize v.to suggest a possible explanation that has not yet been proved to be true假设,假定 I have long hy
10、pothesized a connection between these factors.我一直以来就认为这些因素之间存在着某种关联。Words&Expressions hinge on/upon:(of an action,a result,etc.行动、结果等)to depend on pletely 有赖于;取决于 His success hinges on how well he does at the interview.他能否成功要看他在面试中的表现。Words&Expressions custody n.the legal right or duty to take care
11、of or keep sb./sth.;the act of taking care of sth./sb.监护;保管;监护权;保管权 The bank provides safe custody for valuables.这家银行提供对贵重物品的安全保管服务。Words&Expressions development n.a piece of land with new buildings on it 新建住宅区;新开发区 a new housing development 新建住宅区Words&Expressions differentiate v.to recognize or exp
12、ress the difference between things or people Its sometimes hard to differentiate one sample from another.区分 有时候很难把样品一个个区分开来。Words&Expressions specialize in:to become an expert in a particular area of work,study or business;to spend more time on one area of work,etc.than on others 专门研究(或从事);专攻 The sh
13、op specializes in hand-made chocolates.这家商店专营手工制作的巧克力。Words&Expressions in-depth adj.very thorough and detailed 彻底的;深入详尽的 We will have an in-depth discussion about these three areas.我们将深入探讨这3个领域。Words&Expressions scrupulous adj.careful about paying attention to every detail 仔细的;细致的;一丝不苟的 The Board i
14、s scrupulous in its consideration of all applications for licenses.委员会对所有申请许可证的人予以审慎考虑。Words&Expressions backup n.extra help or support that you can get if necessary 增援;后援 We can use him as a backup if one of the other players drops out.如果有参赛者退出,我们可以用他作为替补。Words&Expressions telesales n.a method of s
15、elling things and taking orders for sales by telephone 电话销售;电话推销 Many people start their careers in telesales.许多人都是从干电话销售做起的。Words&Expressions route v.to send sb./sth.by a particular route 按某路线发送 Satellites route data all over the globe.卫星向全球各地传递信息。Words&Expressions seamlessly adv.with no spaces or
16、pauses between one part and the next(两部份之间)无空隙地,不停顿地 He has moved seamlessly from theory to practice.他已经顺利地实现了从理论到实践的过渡。Words&Expressions prime adj.a prime example of sth.is one that is typical of it 典型的;有代表性的 The building is a prime example of 1960s architecture.这座大楼是 20 世纪 60 年代的典型建筑。Words&Express
17、ions pickup n.an occasion when sb./sth.is collected 接人;收取物品;提货 Goods are delivered not later than noon on the day after pickup.货物递送不迟于收件后的第二天中午。Words&Expressions drop(off):to stop so that sb.can get out of a car,etc.;to deliver sth.on the way to somewhere else 中途卸客;中途卸货 Can you drop me near the bank
18、?你可以让我在银行附近下车吗?Words&Expressions peak adj.used to describe the highest level of sth.,or a time when the greatest number of people are doing sth.or using sth.最高度的;高峰时期的;巅峰状态的 It was a time of peak demand for the product.那是对该产品需求最旺的时期。Questions for discussion:1.What is customer service?2.What are good
19、 customer services?3.There are many different customer service methods in the business world.Can you think of any that a business can use to please its customers?4.What is important when dealing with customer complaints?Warming upPara.Main IdeaPara.1-9Focusing on correlation takes companies in the w
20、rong direction,and jobs-to-be-done theory tells how to create products and services that customers want to buy.Para.10-18With understanding of the job to be done,changes can be made to the offering.Hence business grows.StructureNotes McKinsey&Company:A worldwide management consulting firm.It conduct
21、s qualitative and quantitative analysis in order to evaluate management decisions across the public and private sectors.Widely considered the most prestigious management consultancy,McKinseys clientele includes 80%of the worlds largest corporations,and an extensive list of governments and non-profit
22、 organizations.麦肯锡咨询公司Notes March Madness(NCAA March Madness):The branding used for coverage of the NCAA Division I Mens Basketball Tournament that is jointly produced by CBS Sports,the sports division of the CBS television network,and Turner Sports,the sports division of the Turner Broadcasting Sys
23、tem in the United States.疯狂三月Notes disruptive innovation:An innovation that creates a new market and value network and eventually disrupts an existing market and value network,displacing established market leading firms,products and alliances.颠覆性创新Notes Cost-benefit analysis(CBA):Sometimes called be
24、nefit cost analysis(BCA),is a systematic approach to estimating the strengths and weaknesses of alternatives(for example in transactions,activities,functional business requirements);it is used to determine options that provide the best approach to achieve benefits while preserving savings.The CBA is
25、 also defined as a systematic process for calculating and comparing benefits and costs of a decision,policy or project.成本效益分析Notes Broadly,CBA has two main purposes:1)To determine if an investment/decision is sound(justification/feasibility)verifying whether its benefits outweigh the costs,and by ho
展开阅读全文