民航专业英语unit6课件.pptx

1、Unit SixDrink and Meal ServiceSection A:Speaking1.Do you know the following drinks?Alcoholic drinks,non-alcoholic drinks,Chinese spirit,rice wine,yellow spirits,drought beer,rye whiskey,brandy,gin,martini,sherry,vodka,rum,green tea,black tea,jasmine tea,ice cream,Coca Cola,black coffee,white coffee,

2、lemonade,Sprite,Pepsi,Seven-up,soda water.2.What would flight attendant say to passenger when drink service is available?Section A:SpeakingGroup DiscussionRelevant AnnouncementsSection A:SpeakingLadies and gentlemen,We will be serving you drinks,including mineral water,fruit juice,coffee,tea and cok

3、e.Please stay still in your seat.Our crew will bring them to you with cart soon.Please put down the table in front of you.For the convenience of the passenger behind you,please return your seat back to the upright position.Thank you!Relevant AnnouncementsLadies and gentlemen,We are sorry to inform y

4、ou that we cannot serve you hot drinks on this flight because the water system is out of order.However,we will be able to serve cold drinks.We apologize for the inconvenience caused.Thank you for your understanding.Section A:SpeakingSituational DialoguesDialogue OneSituation:A flight attendant is se

5、rving coffee to a passenger.(P=Passenger,F=Flight Attendant)F:Excuse me,Sir,what would you like to drink?P:What do you have on board?F:We have mineral water,fruit juice,Coke,Sprite,coffee and tea.P:Id like to have a cup of coffee,please.F:How do you like your coffee,with cream or sugar?P:No,thanks.I

6、d like to have my coffee black,and make it very strong,please.F:OK,wait a moment.No sugar,no cream,straight coffee and very black.Here youare.Please enjoy it.P:Thank you very much.F:My pleasure.Section A:SpeakingSituational DialoguesSituation:A drink is not available for a passenger.(P=Passenger,F=F

7、light Attendant)F:Excuse me,Sir.Well be serving lunch shortly.Would you like a drink before lunch?P:Id like a gin and tonic please.F:Sorry,Sir.We dont have that on board.Would you like something else?We havewhiskey and red wine.P:All right.Ill have a glass of wine.F:Would you prefer dry or sweet,Mis

8、s?P:Make it sweet,please.F:Certainly.Section A:SpeakingSituational DialoguesSituation:A passenger is sleeping while serving drinks.(P=Passenger,F=Flight Attendant)F:Hello!Did you press the call button?P:Yes.I havent got any drink yet.F:Sorry,Madam.You were sleeping while we were serving drinks.I did

9、nt want tointerrupt you.What would you like to drink?We have orange juice,mango juice andpineapple juice.P:Orange juice,please.F:OK,wait for a moment.Section A:SpeakingWords and Phrasesjuice n.果汁cart n.推车inconvenience n.不便Sprite n.雪碧cream n.奶油gin n.杜松子酒tonic n.奎宁水whiskey n.威士忌interrupt v.打扰mineral w

10、ater 矿泉水Section A:SpeakingSection A:SpeakingUseful Expressions1.Excuse me,Sir./May I have your attention,please?不好意思，打扰一下。2.Would you like something to drink?您想要喝点什么吗？3.We have coffee,tea,juice,coke,beer and mineral water.我们提供咖啡、茶、可乐、啤酒和矿泉水。4.What would you like,Sir?Coffee,tea or fruit juice?先生，您想喝点

11、什么吗？咖啡、茶或是果汁？Section A:SpeakingUseful Expressions5.What else would you like?您还想要点什么？6.Would you like to have a try/have a taste?试试吧！7.May I offer you.instead?我另外给您换样，好吗？8.Here you are.给您。9.Enjoy your drinks.请慢用！Section A:SpeakingRole PlayWork with your partner to make a dialogue according to the fol

12、lowing situations.1.A passenger is falling asleep during the drink service.2.A child is asking his mother for another cup of Coco Cola while his mother is persuading him to drink something healthier.3.An old lady seems allergic to the pineapple juice.Section B:ListeningSection B:ListeningAnnouncemen

13、t ILadies and gentlemen,_time!My _ are going to offer you different types of _,such as apple_,Coca Cola,_,_ water and so on.Please stay in seat and clean up your table for our service.AnnouncementsListen to the following announcements carefully and try to f ill in the blanks.Beveragecolleaguesdrinkj

14、uicecoffeemineralSection B:ListeningAnnouncement IILadies and gentlemen,Attention,please!Due to the _,our drink time will be _.I am _ for the _ caused.Please be seated and _ your belt.AnnouncementsdelayedturbulencesorryinconveniencesfastenSection B:ListeningAnnouncementsAnnouncement IIILadies and ge

15、ntlemen,For those who want to drink _,I am sorry to announce that it is out of _ now.There are other _ for you to choose.coffeeservicealternativesSection B:ListeningAnnouncementsAnnouncement IV Ladies and gentlemen,As it is a _ haul flight,we are only going to serve you some _ drink and mineral wate

16、r.Sorry for those who are in _ of alcoholic drinks.shortsoftwantSection B:ListeningDialogue(The cabin attendant carelessly spills some drink on the passenger.)(P=Passenger,F=Flight Attendant)F:Excuse me,Madam,would you _ a drink?P:Yes,please.Id like to have _,please.F:Certainly,Madam,your coke with

17、ice,please.(The CA accidentally _ the drink on the passengers clothes.)P:Oh,my god!Listen to the dialogue carefully and try to fill in the blanks.likecokespillsSection B:ListeningDialogueF:Im terribly sorry,Madam,Im too _.I do apologize for this.Here are some _for you,I will go to get some more for

18、you.P:Thats OK.Thank you.F:Madam,the seat seems a little bit wet;may I offer you some _ to cover the seat or another empty seat for you?P:I want to change the seat.F:All right.I will where the seat available is in the cabin,and then I will _ tell you.P:All right.carelessnapkinstowelscheckSection C:R

19、eadningSection C:ReadingIntensive ReadingBeverage Service Serving drinks to passengers is one of the duties that a flight attendant has to perform.To do it well requires a great deal of training,planning and attention to detail.There is obviously a very small amount of space in which to work,yet the

20、re may be a very large number of passengers to serve in a short time.A number of different beverages are served during the flight.They may range from tea or coffee to alcoholic drinks.Bar service is offered to f irst-class passengers on a complimentary basis,including cocktails,champagne,and vintage

21、 wines.It is available to economy passengers at a reasonable cost.Soft drinks are offered in both classes at no charge,including tea,coffee,Coke(Pepsi),Sprite(Seven-up),orange juice and mineral water.In business and first class,drinks are ordered by the passengers and served on a tray like the real

22、restaurants.While in economy class,drinks are from a serving cart,which can be rolled through the aisle.Section C:Readingbeverage n.饮料alcoholic adj.含酒精的complimentary adj.赠送的cocktail n.鸡尾酒champagne n.香槟酒roll v.滚动，转动tray n.托盘vintage wine 精制葡萄酒Section C:Reading1.Translate the following sentences into C

23、hinese.1)A number of different beverages are served during the flight._2)They may range from tea or coffee to alcoholic drinks._飞机上会提供各种饮料。飞机上从茶到咖啡到酒精饮品都有提供。Section C:Reading3)First class or business class passengers enjoy a complete range of complimentary drinks in-flight,including cocktails,champa

24、gne and vintage wines._4)In economy class,drinks are from a serving cart._5)While in business and f irst class,drinks are ordered by the passengers and served on a tray like the real restaurants._头等舱和商务舱可以免费享用所有饮品，包括鸡尾酒、香槟和精制葡萄酒。在经济舱，饮品是通过推车服务的。在商务舱和头等舱，乘客可以点饮料，然后像真正的餐厅一样用托盘来服务。Section C:Reading2.Tr

25、anslate the following sentences into English.1)您想要喝点什么吗？_2)我们提供咖啡、茶、可乐、啤酒和矿泉水。_Would you like something to drink?We have coffee,tea,juice,coke,beer and mineral water.Section C:Reading3)您还想要点什么？_4)我另外给您换一杯果汁，好吗？_5)请慢用。_What else would you like?May I offer you apple juice instead?Enjoy your drinks.Sec

26、tion A:Speaking1.When passengers are offered meals on board,besides the main dish,what else can be served?2.What are the procedures of a meal service in the west?Section A:SpeakingGroup DiscussionRelevant AnnouncementsSection A:SpeakingLadies and gentlemen,We are arriving at Madrid Airport in about

27、45 minutes,and now we are going to serve beverages and then breakfast.On todays flight,we will provide you with cold drinks:mineral water,fruit juice,Sprite,Pepsi,and Coca Cola.The hot drinks,like hot water,coffee,and milk are also available.For todays breakfast,we have prepared bread,ham,cheese,Dan

28、ish butter,yogurt,jam,and dense slices of dark bread.You are welcome to take your choice.Thank you!Relevant AnnouncementsLadies and gentlemen,We will be serving dinner shortly.Please put down your tray table.If you have any special dietary requirements,please inform the cabin attendants.We offer a c

29、hoice of beverages including tea and coffee as well as alcoholic and soft drinks.We hope you enjoy your meal.Thank you!Section A:SpeakingSituational DialoguesSituation:A flight attendant is serving meal for a passenger.(P=Passenger,F=Flight Attendant)F:Excuse me,Sir,we are serving supper.Could you p

30、lease set your table?P:Of course.What do we have today?F:Shredded beef with green pepper.It is a little bit spicy.Would you like it?P:I love Sichuan Cuisine.Thank you.F:You are welcome.Here you are.Section A:SpeakingSituational DialoguesSituation:A passenger wants to have two value meals.(P=Passenge

31、r,F=Flight Attendant)P:Oh,excuse me.Can I take two value meals?And I want some chili paste.F:OK,enjoy yourself,Sir.P:Oh,sorry to bother you.I want to know what kind of meat it is.F:It is pork.Do you like it?P:Thats OK.Thanks very much.F:You are welcome.Please press that button if you need any help.S

32、ection A:SpeakingSituational DialoguesSituation:A passenger is particular about the taste of meal.(P=Passenger,F=Flight Attendant)F:Excuse me,Sir.Lunch time.P:What do you have?F:Spaghetti.P:I dont like spaghetti.I am Chinese.I want something traditional.Do you have other choices?F:We can also supply

33、 fried rice with shredded pork.Would you like some?P:That sounds better.I will have a taste.Thanks a lot.F:You are welcome.I will fetch it for you.Please wait for a minute.(several minuteslater)Here you are.Section A:SpeakingWords and Phrasesmeal n.餐食yogurt n.酸奶jam n.果酱dense adj.稠密的，浓厚的slice n.薄片die

34、tary n.食谱supper n.晚餐spicy adj.辛辣的cuisine n.烹饪，烹调法Section A:SpeakingWords and Phrasesspaghetti n.意大利粉taste n.味道danish butter 丹麦黄油dark bread 黑面包green pepper 青椒chili paste 辣椒酱fried rice 炒饭shredded beef 牛肉丝shredded pork 猪肉丝Section A:SpeakingSection A:SpeakingUseful Expressions1.Now we are going to serve

35、 beverages and then breakfast.现在我们要开始供应饮料和早餐。2.We will be serving dinner shortly.我们马上要开始供应晚餐。3.For todays breakfast,we have prepared bread,ham,cheese,Danish butter,yogurt,jam,and dense slices of dark bread.今天的早餐，我们准备了面包、火腿、芝士、丹麦黄油、酸奶、果酱和黑面包片。4.You are welcome to take your choice.欢迎大家挑选。Section A:Spe

36、akingUseful Expressions5.Please put down your tray table.请把小桌板放下。6.If you have any special dietary requirements,please inform the cabin attendants.如果您有任何特殊的餐食需求，请告知乘务员。7.Excuse me,Sir,we are serving supper.Could you please set your table?打扰了，先生，我们正在供应晚餐。请您摆放好桌子。8.What do we have today?我们今天有什么？9.Can

37、I take two value meals?我能要两份餐食吗？Section A:SpeakingUseful Expressions10.Do you have other choices?还有其他选择吗？11.We can also supply fried rice with shredded pork.我们还供应肉丝炒饭。12.We hope you enjoy your meal.请享用您的餐食。13.Please press that button if you need any help.如果有任何需要，请按那个键。14.I will fetch it for you.我去给您

38、拿。Section A:SpeakingRole PlayWork with your partner to make a dialogue according to the following situations.1.A passenger in the business class wants to order something special which is out of service.2.An old couple are refusing to have supper.3.A gentleman is watching a f ilm through the flight,t

39、aking no notice of the lunch time.Section B:ListeningSection B:ListeningAnnouncement I Ladies and gentlemen,We will soon be serving breakfast(lunch/dinner).We are offering you a choice _of_ and.We have also prepared a Muslim and a vegetarian meal.If you have special diet requirements,please tell the

40、 flight attendants.Thank you!AnnouncementsListen to the following announcements carefully and try to f ill in the blanks.milkcoffeeSection B:ListeningAnnouncement II Ladies and gentlemen,Meal will be serving soon.We have a selection of _ rice and _ noodles today.Welcome to make your choice.Please pu

41、t down the table in front of you while we are serving you the meal.For the convenience of the passenger behind you,please _ your seat back to the upright position during the meal service.Thank you!AnnouncementschickenbeefreturnSection B:ListeningAnnouncementsAnnouncement IIILadies and gentlemen,It i

42、s time for _.Our _ will be serving you in a minute.Please close your _ devices and clean up your table.We will serve you in row.Please wait in your seat quietly.Thank you for your _.suppercrewdigitalcooperationSection B:ListeningAnnouncementsAnnouncement IVLadies and gentlemen,Many different types o

43、f meals are served according to the flights.On _ flights lasting up to 2 hours there are simple _ as sandwiches,biscuits and nuts.On flights lasting more than 2 hours,more _ meals such as beef,chicken,pork and vegetarian meals are served.On international or long-haul flights,passengers can enjoy a v

44、ast range of meals.For example,breakfast,_,dinner and snacks in between meals.nationaldessertsdeliciouslunchSection B:ListeningDialogue(A passenger wants to have some f ish for lunch,but there is no f ish on board.)(P=Passenger,F=Flight Attendant)P:Excuse me,Miss,I want to have some f ish for _.F:Im

45、 sorry,Sir.Im afraid we dont have _ on board today,weve prepared the beef with rice and _ with _.Would you like to _ the beef with rice instead?Its very _.P:All right,Ill try that.Listen to the dialogue carefully and try to fill in the blanks.lunchfishchickennoodlestrydeliciousSection C:ReadningSect

46、ion C:ReadingIntensive ReadingMeal Service on Board Many different types of meals are served on board according to different flights.On short-haul flights lasting up to 2 hours,there are simple snacks such as sandwiches,biscuits and nuts.On flights lasting more than 2 hours,more comprehensive meals

47、such as beef,chicken,pork and vegetarian meals are served.On international or long-haul flights,passengers can enjoy a vast range of meals,for example,breakfast,lunch,dinner and snacks between meals.There are many different standards of meals and these vary considerably depending on which class the

48、passengers have chosen to fly in.For example,a passenger flying economy class will be given a very basic meal.Whereas,passengers flying first class or business class will be served gourmet style meals.Section C:Readingsnack n.小吃comprehensive adj.综合的，广泛的short-haul flight 短途航班long-haul flight 长途航班vege

49、tarian meal 素餐gourmet style meal 精致餐食Section C:Reading1.Translate the following sentences into Chinese.1)Many different types of meals are served on board according to different flights._2)On short-haul flights lasting up to 2 hours,there are simple snacks such as sandwiches,biscuits and nuts._不同航班的

50、飞机上会提供不同种类的餐食。在不超过2 小时的短途航班上，会有简单的小吃，如三明治、饼干和坚果。Section C:Reading3)On flights lasting more than 2 hours,more comprehensive meals such as beef,chicken,pork and vegetarian meals are served._4)On international or long-haul flights,passengers can enjoy a vast range of meals,for example,breakfast,lunch,d