《民航空乘英语》1课件.ppt

1、Warm UpAnnouncementsParPart t 1 1ParPart t 2 2Dialogues in CabinReading and WritingParPart t 3 3ParPart t 4 4Warm UpAnnouncementsParPart t 1 1ParPart t 2 2Dialogues in CabinReading and WritingParPart t 3 3ParPart t 4 4Learn the following words and label the boarding pass with these words.1airlinefli

2、ght numberdategate numberboarding timeseat numberairlineflight numberdestinationpassengers nameseat numberboarding timeboarding pass1magazine2seat pocket3tray table4monitor5overhead locker6 remote control7Match the following words or phrases with pictures given.21._2._boarding passoverhead locker4._

3、3._monitorremote control7._5._6._magazinetray tableSeat pocketWork in pairs.Read the following things the cabin attendants should do and classify them according to the hint.3 1.Make sure the aircraft safety instruction cards in the back of the every passenger seat.2.Help passengers put their luggage

4、 in the overhead lockers.3.Check the toilets.4.Hurry the passengers to their seats.5.Check whether your uniform is smart.6.Greet the passengers with a smile.7.Hand out the arrival immigration forms to complete.8.Give special attention to older passengers.9.Ask the children not to leave their seats.1

5、0.Make sure everyone has a blanket.11.Check the number of meals.12.Make coffee for the cabin attendants.Before passengers come on board:When passengers are boarding:1,3,5,11,122,4,6,7,8,9,10Warm UpAnnouncementsParPart t 1 1ParPart t 2 2Dialogues in CabinReading and WritingParPart t 3 3ParPart t 4 4L

6、isten to the announcements and fill in the blanks.1Short AnnouncementsLadies and gentlemen,This is China Eastern Airlines flight MU5085 from Hangzhou to Kunming.Would you please check your passenger _ and _ once again and make sure of your flight number.Thank you for your cooperation.ticketboarding

7、pass Ladies and gentlemen,Welcome aboard China Southern Airlines flight from Changchun to Sanya via1 Nanjing.Please take your seat according to your seat number.If you cannot find your seat,please ask the cabin attendants for help.Your seat number is on the _ of the overhead locker.Please make sure

8、your hand baggage is stored in the overhead locker.Small articles2 can be put _ the seat in front of you.Please take your seat as soon as possible to keep the aisle _ for others to go through.Thank you!edgeunderclearGood afternoon,ladies and gentlemen,Welcome aboard Hainan Airlines flight HU482 from

9、 Boston to Beijing.Our flight will take 24 hours and 55 minutes.To be safe,passengers are not allowed to use _ _,remote controlled toys and other electronic devices throughout4 the flight,and the laptop computers are not allowed to use during _ and landing.We will take off immediately.Now the cabin

10、attendants are going to have a _ check.Please be seated,_ your seat belt and make sure your seat back is straight up5,your tray table is closed and your carry-on6 items7 are securely stowed8 in the overhead locker or under the seat in front of you.This is a _ flight.Please do not smoke on board.We h

11、ope you enjoy the flight!Thank you!mobiletake-offsecurity phonesfasten non-smokingShort AnnouncementsOral practice.Discuss with your partner about the following questions.21.Why do you ask your passengers to recheck the ticket and boarding pass?2.How do you usually start an in-flight announcement as

12、 soon as passengers boarding the plane?3.What would you do if someone is standing in the aisle and has blocked the way?Listen to the departure announcement and learn the following words or phrases.1Long Announcements Vocabulary Banddistance dst()nsn.距离instruction card说明卡，指令卡reseat risitvt.使重新坐下；使坐在新

13、座位上remote control toy遥控玩具duration djre()nn.持续的时间，期间interfere with干涉，干扰；妨碍navigational nvge()n()l adj.航行的，航运的Listen to the departure announcement and learn the following words or phrases.1 Vocabulary Bandcruising kruzadj.（飞机）以经济巡行速度行驶的altitude lttjudn.高度，海拔notify ntfavt.告知，通知prohibit pr()hbtvt.阻止，禁止l

14、avatory lvt()rn.厕所，盥洗室hesitate heztetvt.&vi.犹豫，踌躇chief purser乘务长Long AnnouncementsRead the departure announcement and decide whether the following behaviors are right or not.2Long Announcements 1.Turn off all cellular phones,radios and remote controlled toys,etc.before take-off.2.Move about during t

15、ake-off and landing.3.Smoke in the lavatory.4.Stop moving when the seat belt sign is on.5.Place luggage on the aisle or the exits.6.Close the tray table during take-off.7.Stow the carry-on luggage in the overhead bin or under the seat in front of you.TFFTFTTOral practice.Discuss with your partner ab

16、out the following questions.31.How do you begin with the departure announcement?2.How do you help the passenger who doesnt want to sit next to the emergency exit?3.How do you stop the passengers who are talking on the phone or playing with electronic devices when the plane is just about take-off?4.W

17、hat should you ask the passengers to check before take-off?5.How do you express yourself if you are ready to help your passengers?Warm UpAnnouncementsParPart t 1 1ParPart t 2 2Dialogues in CabinReading and WritingParPart t 3 3ParPart t 4 4 Listen to the dialogues and fill in the blanks.1CA:Welcome a

18、board,sir.Im Tracy,the chief _ of this flight.My serve number is 26.If there is anything I can do for you,just let me know.Which _ are you flying?M:My ticket says its business class1.CA:OK.The business class is in the front of 2 the plane.Just go straight3 and you will find the _ saying business cla

19、ss.M:Where can I sit exactly?CA:Let me see your ticket,please.M:Here you are.CA:Seat number 6A.Then its a window seat4.M:A window seat?But I dont like the window seat.Im afraid of _ the window.I will feel sick.purserclasssignlooking out ofCA:Oh,I see.We have a blind5 over the window.You can put it d

20、own or you can _ the service button to call our cabin attendants to help you put it down.M:Well,err.but I still want to change a seat.Could you help me with that?CA:Alright.Please follow me.Lets go to the business class and Ill see whether there is someone who wants to change seat with you.Is that O

21、K?M:OK.Thats very kind of you!press2CA:Good morning,sir.What can I do for you?M:Im looking for my seat.Could you _ me to my seat?CA:Sure.Your boarding pass,please.M:Here it is.CA:Your _ is 21B.Its in the _ of the cabin,the third row6 from the last,the one in the middle.This way,please.Ill show you y

22、our seat.Just walk along7 the aisle.M:Thank you very much.guideseat numberback Listen to the dialogues and fill in the blanks.3CA:Sir,can I put your _ into the baggage holder8 overhead?M:I dont want to do that.CA:Luggage is not _ to be put in the aisle.M:I always put it in my sight,or else I dont fe

23、el very well.CA:I understand.But it will cause _ when someone goes across the aisle because it takes up9 too much room.M:But I dont feel safe if it is put in the _.CA:Dont worry,sir.Every baggage holder has a lock.And the key is in your hand.It will be very safe.M:Is it like this?Then I will try.CA:

24、Let me help you,sir.M:OK,thank you.CA:Thank you for your cooperation,sir.luggageallowedtroubleoverhead locker Listen to the dialogues and fill in the blanks.Oral practice.Read the dialogues and discuss the following questions with your partner.1.How will you greet your passengers when you are meetin

25、g them at the cabin door?2.If the passenger cannot find his seat,what can you do for him?3.If a passenger says thank you for what you have done for him,what will you say?Work in pairs.Choose one of the following situations to make a dialogue with your partner according to the dialogues above.Situati

26、on 1:A passenger cant find his seat.Situation 2:A passenger doesnt want to sit next to the emergency exit.Situation 3:A passenger puts his baggage in the aisle for his insecurity.Warm UpAnnouncementsParPart t 1 1ParPart t 2 2Dialogues in CabinReading and WritingParPart t 3 3ParPart t 4 4Cabin CrewCa

27、bin crew is the people who are working with the passengers in the cabin.They attend to passengers needs throughout the flight,serving refreshments and sell duty-free goods,so customer service is vital.They are expected to be friendly,enthusiastic and courteous at all times.Cabin crew can also be div

28、ided into two groups:the senior member is called chief director or purser and those who work under the senior member are called cabin attendants.Text 1A qualified cabin must be with the lofty goal and passion.But thats not enough.High level of professionalism and hard-working attitude are a must.Lan

29、guage is also important,and an excellent cabin crew must be able to communicate with passengers in English fluently who are not sharing the same language.Cabin attendants should carry out a range of duties:Attending a pre-flight briefing,concerning weather,altitudes,routes,emergency procedures,crew

30、coordination,food and beverage services offered,and numbers of passengers.Clear respective tasks for the coming flight.Checking to ensure that food,beverages,blankets,reading materials,first-aid kits,emergency equipment,and other supplies are aboard and are in adequate supply.A qualified cabin must

31、be with the lofty goal and passion.But thats not enough.High level of professionalism and hard-working attitude are a must.Language is also important,and an excellent cabin crew must be able to communicate with passengers in English fluently who are not sharing the same language.Cabin attendants sho

32、uld carry out a range of duties:Attending a pre-flight briefing,concerning weather,altitudes,routes,emergency procedures,crew coordination,food and beverage services offered,and numbers of passengers.Clear respective tasks for the coming flight.Checking to ensure that food,beverages,blankets,reading

33、 materials,first-aid kits,emergency equipment,and other supplies are aboard and are in adequate supply.Verifying that first-aid kits and other emergency equipment,including fire extinguishers and oxygen bottles,are in working order.Welcoming passengers on board and directing them to their seats.Assi

34、sting passengers in placing carry-on luggage in overhead or under-seat storage.Determining special assistance needs of passengers such as small children,the elderly,or the disabled.Demonstrating safety procedures to passengers.Checking all passenger seat belts are secure prior to take-off.Making ann

35、ouncements on behalf of the pilot and answering passengers questions during the flight.Serving meals and refreshments to passengers.Reassuring passengers when situations such as turbulence are encountered.Completing paperwork,including writing a flight report.The work of cabin crew can be stressful

36、and demanding,but it can also be varied,interesting and rewarding.Learn the words in the box and then complete the sentences with them.Change the form if necessary.1courteousadequatesupply encounterdividedirectprior to announcement1.The _ of food and beverages should be verified before the flight ta

37、kes off.2.The cabin crew can be _ into the chief director and cabin attendants.3.The passengers became anxious when the flight _ turbulence.4.Cabin attendants smile and _ behaviors can make the passengers relax.suppliesdivided encounteredcourteous5.“Good afternoon,ladies and gentlemen.Welcome aboard

38、 China Eastern Airlines flight MU3516 from Beijing to Shanghai.”the flight director _.6.It is the cabin crews duty to check whether all passengers safe belts have been secured _ take-off.7.After boarding,the cabin attendants will _ the passengers to their seats.8.There are some _ beverages in the fl

39、ight.If you want to buy,you can ask the cabin attendants for help.announcedprior to directduty-freeRead the text again and decide whether the following statements are T(true)or F(false).21.Cabin crew should have professional knowledge and good working attitude.2.Only the pilot can make announcements

40、 during the whole flight.3.Cabin attendants receive their tasks in the pre-flight briefings.4.As soon as passengers leave the flight,cabin crew accomplish their duties.5.The writers attitude towards the work of cabin crew is positive.TFTFTThink about the questions below and then write a passage.31.W

41、hats your opinion of cabin attendants?2.What should you do if you want to be a qualified cabin attendant?Text 2Cabin ServiceCabin attendants make face-to-face1 contact with passengers.Their professional2 image3 reflects4 the airlines service image.Passengers opinion of an airline is based on5 their

42、words,behaviors and service standard6.Cabin attendants should possess7 essential8 qualifications9 for their work,as well as the rigid10 physical11 requirements such as height and vision12.The quality of cabin service is judged13 on the friendliness14,courtesy15 and appearance16 of the cabin attendan

43、ts.First,cabin attendants should enjoy their work.They are doing an exciting and challenging17 job.They should be friendly and helpful to passengers.They must keep smiling during their work,for a smile is a good way to help passengers relax.They must also provide courteous and efficient service to t

44、he passengers.Second,a warm concern18 for the passengers is a necessary qualification for passenger service work.Dignity19,warmth and a sincere liking for the passengers are the best qualities.Read the text and choose the best answer.11.How do passengers get their opinions of the airlines?A.Cabin at

45、tendants speech.B.Cabin attendants behavior.C.Cabin attendants service standard.D.All of the above.2.The excellent quality of cabin service is NOT judged on _.A.the request of the passengers B.the friendliness of the cabin attendants C.the courtesy of the cabin attendants D.the height and vision of

46、the cabin attendantsDD3.Why should cabin attendants keep smiling during their work?A.Because they like smiling.B.Because the smile is a good way to help passengers relax.C.Because the passengers ask them to smile.D.Because it can make their faces thinner when smiling.4.The phrase“a necessary qualifi

47、cation for passenger service work”in paragraph 3 means _.A.rigid physical requirements B.a courteous and efficient service to the passengers C.a warm concern for the passengers D.good professional image5.According to this passage,we can know that the cabin attendants work is NOT _.A.easyB.necessary

48、C.challengingD.demandingBCATranslate the following sentences into Chinese.2乘客对航空公司的看法是基于空乘人员的言语、行为和服务标准。客舱服务的质量是根据空乘人员的友好、礼貌和外表来判断的。他们在工作中必须保持微笑，因为微笑是帮助乘客放松的好方法。1.Passengers opinion of an airline is based on their words,behaviors and service standard._2.The quality of cabin service is judged on the friendliness,courtesy and appearance of the cabin attendants._3.They must keep smiling during their work,for a smile is a good way to help passengers relax._