《外贸英语函电教程》课件Unit 4 Order Confirmation.pptx
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1、Unit 4 Order ConfirmationObjectives To understand how to confirm orders.To write emails of order confirmation.Activities Confirm or reject?01How to confirm orders?02What to do after the order confirmation?03Language practice04Activity 1 Confirm or reject?IIIIIISuppose you sell facial masks on the fr
2、iends circle of your WeChat and you have just received a message from a customer.Read the order from a new customer below and underline his needs.Work in pairs and decide whether to accept or reject the above order.Work out an outline for your acceptance or rejection.I.Make a list of the major conte
3、nts Major contents1.Confirm the product details2.Payment3.Delivery4.Asking the customer to buy more if the product quality proves satisfactory II.Read the letter and underline customers needsFrom:To:Subject:Order No.568 for Womens Leather Purses(IM563)Dear Rebecca,In reply to your offer of August 12
4、th,we have decided to place a trial order for the captioned purses as per the terms stated in the offer.Attached please find our order form.Please note our customers requirements as follows:1.The leather should be of the same quality as that used in the sample.2.Each purse is packed in an airtight p
5、olythene bag,a dozen bags in a box and then 40 boxes into a carton.3.Please effect shipment at Shenzhen to New York by Oct.15th,2017.Please confirm our order by Aug.20th.Upon receipt of your confirmation,an L/C will be issued.We will order more if the first order with you proves to be satisfactory.R
6、egards,Eric SmithIII.Work out an outline for acceptance or rejection.ororacceptrejectIII.Work out an outline for acceptance or rejection.Our Outline:Accept1.acknowledge the receipt of the order2.accept the order 3.restate/confirm the order terms4._5._6._7._8._Our Outline:Reject1.acknowledge the rece
7、ipt of the order2.reject the order 3.the reasons4._5._6._7._enclose Sales Confirmationask the customer to countersigh S/Curge the establishment of L/Cpromise delivery arrangementlook forward to future businessrecommend new terms(prices,packaging method)look forward to an early replyIV.Read two custo
8、mers replies and complete your outline of acceptance or rejection.From:re To:Subject:Your Order No.568Dear Eric,I am very pleased to receive your order(No.568)for Womens Leather Purses.We accept the order and enclose our Sales Confirmation No.20167 in duplicate.Please countersign and return one copy
9、 for our file.Please establish a confirmed and irrevocable Letter of Credit in our favor covering the above-mentioned goods.As soon as we get your L/C,we shall arrange delivery immediately.We believe that the goods will turn out to be your entire satisfaction and we may have further orders from you.
10、Regards,Rebecca Confirm the order 1.acknowledge the receipt of the order2.accept the order3.enclose Sales Confirmation4.ask the customer to countersign S/C5.ask the customer to return one copy of S/C for file6.urge the establishment of L/C7.promise delivery arrangement8.look forward to future busine
11、ssIV.Read two customers replies and complete your outline of acceptance or rejection.From:To:Subject:Your Order No.568Dear Eric,Ive received your letter of August 20th and your Order No.568.Much to our regret,we can hardly accept your order at the prices you bid since the prices of leather&cotton cl
12、oth have increased sharply recently.Were afraid that the best we can do is as follows:We hope you will accept our price and give us a reply as soon as possible.Regards,Rebecca Reject the order 1.acknowledge the receipt of the order2.reject the order3.explain the reasons to reject the order4.recommen
13、d new payment terms(prices,packaging methods)5.look forward to an early replyActivity 2 How to confirm orders?IIIIIIFill out the outline with the labels.Compare your outline with that of the sample order confirmation.Write an order confirmation.I.Fill out the outline with the labels.From:To:Subject:
14、Order No.12861 for Silk QuiltsDear Catherine,Thank you for your speedy samples,along with the quotation for your silk quilts of April 20th.We have found that the quality of the silk quilts meets our requirement and we take pleasure in placing an order with you as follows:500 silk quilts Art.No.18 Ea
15、ch at US$100 FOB Hong Kong 500 silk quilts Art.No.21 Each at US$108 FOB Hong Kong For your reference,we prefer to effect payment by L/C 45 days.Please kindly let us have your confirmation.Cheers.Oscar SmithRead the customers orderI.Fill out the outline with the labels.(a)acknowledge the receiptof th
16、e order(b)restate the order terms(c)promise delivery arrangements(d)explain the reasons to reject the order(e)ask the customer to countersign S/C(f)urge the establishment of L/C(g)confirm price terms&target price(h)ask the customer to return one copy of S/C for file(i)enclose the Sales Confirmation(
17、j)ask for revised PO(k)reject the order(l)recommend new payment terms or prices or packaging method(m)accept the order(n)look forward to future cooperation(o)look forward to an early replyDear Oscar,Re:Your Order No.12861Regards,Catherine(a)acknowledge the receipt of the order(g)confirm price terms&
18、target price(f)urge the establishment of L/C(n)look forward to future cooperationII.Compare your outline with that of the sample order confirmationFrom:To:Subject:Your Order No.12861Dear Oscar,Thank you for your Order No.12861 for silk quilts and we assure that all the items you required are in stoc
19、k.We are happy that you are one of our customers.We confirm with you the following order for the silk quilts at the prices stated in your email of April 21st.QuantityPattern No.Catalogue No.Prices500 pcssilk quilts 18 48US$100 each500 pcssilk quilts 21 68US$108 each(All the prices are FOB Hong Kong)
20、To ensure prompt delivery,please arrange the establishment of the relative confirmed irrevocable L/C 45 days through the banker and inform us by fax as soon as it is opened.We thank you again for the above order and hope that this will lead to an enduring cooperation between us.Sincerely,Catherine(a
21、)acknowledge the receiptof the order(b)restate the order terms(c)promise delivery arrangements(d)explain the reasons to reject the order(e)ask the customer to countersign S/C(f)urge the establishment of L/C(g)confirm price terms&target price(h)ask the customer to return one copy of S/C for file(i)en
22、close the Sales Confirmation(j)ask for revised PO(k)reject the order(l)recommend new payment terms or prices or packaging method(m)accept the order(n)look forward to future cooperation(o)look forward to an early replyIII.Write an order confirmation From:To:Subject:Our Order No.634Dear Helen,In reply
23、 to your letter of March 15th,we are interested in your Konka TV sets and have decided to place a trial order as per the terms stated in your offer of March 15th.Commodity:Konka TV sets Specifications:as per the list attached Price:USD$400.00 per set,CIF New York Quantity:3000 setsPackaging:in expor
24、t cartons Shipment:no later than May 30thPayment:by a confirmed and irrevocable Letter of Credit,payable by draft at sightPlease mail us your Sales Contract as soon as possible,and your prompt arrangement for the ordered goods will be highly appreciated.Best regards,RebeccaIII.Write an order confirm
25、ation From:To:Subject:Your Order No.634Dear Rebecca,Thank you for your order of March 18th for 3000 Konka TV sets.We have contacted the forwarder and were informed that the shipping space is fully booked in May.Would you please revise the shipment to June10th?We are pleased to confirm your order.Pri
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