《酒店岗位英语实训》课件Unit 14 Table reservation.ppt

1、Unit 14Table ReservationWarming up:vwho:waiter/waitressvWorking place:banquet/private room/restaurantService progress and practical expression：vGreet guestsvAsk relative information:vThe time of arrivalvThe number of guestvUnder whose name the booking is madevGuests contact numbervSpecial requestsvC

2、onfirm above information.vExpress the expectation to your guests.vThanks guest for callingKey points:vPolite language should be used during the whole service process.v礼貌服务语言要贯穿在整个服务流程中。礼貌服务语言要贯穿在整个服务流程中。vRepeat all the things what you have said to your guests.(when/where/who/how many)v重复你所记录的所有内容给客人

3、。（时间、地点、客人信重复你所记录的所有内容给客人。（时间、地点、客人信息、人数）息、人数）vIf necessary,ask guest for some deposit to secure the reservation in advance.v如果有必要，问客人提前收取一定的押金以保证预订。如果有必要，问客人提前收取一定的押金以保证预订。餐饮部主要岗位餐饮部主要岗位vDirector of F&B 餐饮总监餐饮总监vF&B Manager 餐饮部经理餐饮部经理vBanquet Service Manager 宴会服务宴会服务经理经理vStaff Canteen Manager 员工餐厅经

4、员工餐厅经理理vRoom service Manager 送餐部经理送餐部经理vSupervisor 主管主管vCaptain 领班领班餐饮部主要岗位餐饮部主要岗位vExecutive Chef 行政总厨行政总厨vPastry pestri Chef 糕饼师糕饼师vBar tender 调酒师调酒师vWaiter;Waitress 服务员服务员西餐早餐西餐早餐vAmerican BreakfastvChoice of chilled juice or fresh fruit in seasonvTwo fresh eggs of any stylevWith ham,bacon or saus

5、age 配火腿、配火腿、咸肉或香肠咸肉或香肠vWith butter and jamvCoffee or tea西餐早餐西餐早餐vContinental Breakfast 欧式早餐（大陆式）欧式早餐（大陆式）vChoice of chilledtld juice or fresh fruit in season 选择冰镇果汁或新鲜水果选择冰镇果汁或新鲜水果vToast or breakfast rolls 考面包或早餐包考面包或早餐包vWith butter and jamvCoffee or tea 西餐早餐西餐早餐vEnglish/British Breakfast 英式早餐英式早餐vC

6、hoice of chilled juice or fresh fruit in seasonvCereals sril谷类食物谷类食物vTwo fresh eggs of any stylevWith ham,bacon or sausagevToast or breakfast rollsvWith butter and jamvCoffee or tea餐饮服务的基本流程餐饮服务的基本流程v迎宾迎宾v引座引座v安排入座（拉椅子、铺餐巾、递菜单）安排入座（拉椅子、铺餐巾、递菜单）v点菜（介绍、复述）点菜（介绍、复述）v上菜（注意西餐配料）上菜（注意西餐配料）v收餐具收餐具v结账结账v送别送

7、别v摆台摆台餐饮服务的基本流程餐饮服务的基本流程v服务流程：服务流程：service procedure1,Greet guests：Good morning,Mr/Mrs/Miss/Ms How r u,today?How r u doing,today?How is your day going,today?2,Ask relative information:number:how many people are there in your party?for how many people,sir?餐饮服务的基本流程餐饮服务的基本流程v3,collect a appropriate ta

8、ble would you like a table in the lobby or in the private room（包厢）？（包厢）？private reservation private tailor 私人订制私人订制餐饮服务的基本流程餐饮服务的基本流程4，time for arriving：For what time，sir？5，under whose name the reservation is made：May I have your name，pls？6，contact telephone or room number：Can I get your Phone.or ro

9、om No.?7,confirm above information:repeat all the things what you have said to your guests.(when/where/who/how many)餐饮服务的基本流程餐饮服务的基本流程千万注意询问清楚客人要订的是大厅还是包厢。千万注意询问清楚客人要订的是大厅还是包厢。8,express the expectation to your guests.I ll be glad to help,pls feel free to contact us anytime.My name is XXX,if there is

10、 anything we can do for you,just name it.餐饮服务的基本流程餐饮服务的基本流程宴会预订：宴会预订：handle the banquet reservation1，name of the company2，number of the people or table3，the time 4，menu5，budget6，arrange the table or seats，and decorate the table/hall.7，special requests.8，payment:deposit/cash/extra charge餐饮服务的基本流程餐饮服务

11、的基本流程餐饮服务的基本流程餐饮服务的基本流程餐饮服务的基本流程餐饮服务的基本流程v国内常见餐饮企业：国内常见餐饮企业：v1，酒家、酒楼（，酒家、酒楼（Gourmet gme Restaurant）v2，快餐店（，快餐店（Fast-food Restaurant）v3，西餐厅（，西餐厅（Western Restaurant）v4，饭堂、食堂（，饭堂、食堂（Canteen knti:n）v5，茶餐厅：休闲，茶餐厅：休闲茶水、饮料、风味小吃茶水、饮料、风味小吃v（Caf、Coffee Shop）v6，酒吧（，酒吧（Bar、pub）v7，风味小吃店（，风味小吃店（Specialty Restaura

12、nt）v8，主题餐厅（，主题餐厅（Theme Restaurant）餐饮预订餐饮预订v接受预定时，如果餐厅有需要额外付费的项目接受预定时，如果餐厅有需要额外付费的项目（如茶位费（如茶位费Cover Charge;最低消费最低消费Minimum Charge），则要事先声明），则要事先声明v有关宴会预定信息确认：姓名、公司名称、人数、有关宴会预定信息确认：姓名、公司名称、人数、用餐时间、联系方式、菜式（用餐时间、联系方式、菜式（Banquet Menu）、预算（）、预算（Budget）、座位安排）、座位安排（Seating Request）、特别要求）、特别要求（Remarks）、付款方式）、付

13、款方式重点句型重点句型vLet me check if we have any vacancy.vI am afraid we are fully booked for that time.vWould you like a table in the hall or in a private room?vWould you like a table by the window.vWould you please spell your name?vWe are looking forward to seeing you tonight.对话练习对话练习朗读课文朗读课文情境对话情境对话情境对话情境

14、对话vMiss.Chen calls the Sun Restaurant to reserve a table for a party of six for 6:30 the next evening.The hostess answers the phone call and accepts the booking.情境对话情境对话vOne guest calls the River Bank Restaurant to reserve a table for 8 oclock tonight,and he requests to sit beside the window.But the

15、re is no table tonight.The hostess suggests the guest to change a time or place.阅读理解阅读理解Text AQuestionsvDescribe the characteristics of Chinas varied cuisines.vWhy do Chinese choose chopsticks as tableware according to the passage?vList some differences about table manners between China and western countries.阅读理解阅读理解Text BQuestionsvWhen can you begin to eat?vHow to eat soup?vWhen somebody asks you to pass the salt,can you use it before the one who requests it?vHow to remove inedible items from the mouth?Thank you!