《酒店岗位英语实训》课件Unit 20 Room Service.ppt

1、Chapter Five Housekeeping(2)Unit 20 Room Service Service Procedure Greet the guest.Get the information from the guest:what he wants;Special demands for cooking;the guests name and his room numberConfirm.Tell the guest the order will be ready soonWarming upWho:Housekeeper,Housemaid,valet,laundryman W

2、orking place:Laundry，Housekeeping department Service progress and practical expression:1.Greet the guestsGood morning,room service.May I help you?2.Get the information from the guestWhat he wants:What would you like?Special demands for cooking:Do you have any special requirements?The guests name and

3、 his room numberCan I have your name and room number?3.Confirm4.Tell the guest the order will be read soonYour order will arrive in 20 minutes.5.Deliver the food to the guest roomRoom service.May I come in?6.Speak out the order and give the bill to the guestWould you like to pay in cash or charge it

4、 to your room?7.Ask the guest to sing the name and room numberThis is your bill.Please sign here.8.Express your wishesEnjoy yourself.Have a nice day!Key points1.The guest can get the room service by telephone or by door knob menu.客人可以通过电话或者填写客房菜单获得客房送餐服务。2.Ask the guest about the demands for cooking

5、 when the guest orders by telephone.You can ask:”How would you like your”Dont forget to ask the number of guest,you should prepare the enough silverware for the guests.电话订餐时，询问客人对点餐的要求，可以这样问：“我们怎么做您点的.”。不要忘记问客人几个人用餐，要准备足够的餐具给客人。3.If there is minimum charge or service charge,you have to explain it cl

6、early in advance.如果有最低消费或者服务费，一定要事先清楚地说明。Deliver the food to the guest room.Speak out the order and give the bill to the guest.Ask the guest to sign the name and room number.Express your wishes.Practice 1 Booking the Room Service by telephone New words and expressions Room service,Continental breakf

7、ast,American breakfast,toast with butter,a boiled egg,an extra charge,a 10%service charge,as soon as possible Practice 2 Sending the Ordered Breakfast to the Guests Room Key sentences:Mr.Black,Here is your bill.Please check.How can I pay the bill?Well charge it to your room.Please sign your name and room number here on the bill.Thank you for using room service.Hotel Knowledge Some Chinese Food as Breakfast:Noodles with soup,beef noodles,stretched noodles,deep-fried dough sticks,dumpling,meat pie,meat bun,millet gruel,sweet dumpling,rice noodles,soybean milk,steamed bun,wonton/dumpling