《酒店岗位英语实训》课件Model Nine Health & Recreation.ppt

1、Model Nine Health and Recreation 模块九 健康与娱乐Unit 25 Fitness and Beauty ServiceWarming upWho:receptionist Working place:recreation centerService progress:1.Prepare for thorough work 2.Review all the reservations that the guests make3.Prepare for welcoming the arriving guests4.Greeting the guest in a po

2、lite manner5.Introduce the main service and facilities to the guests6.Check the guests room card and introduce the charge of the service7.Lead the guest to the service facilities8.Introduce the method of using the facilities and remind the points for attention9.Settle account for guests10.Seeing gue

3、sts off and show good wishes to themKey points：When working at the recreation center,it is essential to ensure a safe,healthy and clean environment.Recreation center staff should answer questions with great patience.They should have a good command of knowledge on facility operation and maintenance.T

4、hey should also be capable of assisting with all kinds of programs and rental needs at the recreation center with a professional appearance.When walking through public areas,dont slouch but walk with your head held high.在康乐中心工作，最重要的就是提供给客人一个安全，健康和干净的环境。作为康乐中心的员工，一定要耐心地回答客人的问题。他们应该要充分地掌握设施设备的使用和保养的知识

5、。他们要有能力帮助客人处理出租设备器材的事务。员工在经过酒店公共区域的时候，一定不能无精打采，要抬头挺胸。1.Vocabulary StudyMassage 按摩 temperature 温度Depth 深度 slipper 拖鞋Lifesaver 救生员 hairdry 吹风机Steam room 蒸汽浴房 joint 关节shoulder 肩膀 Muscle 肌肉 2.Useful Expressions and SentencesThe swimming pool and the equipment are free for our hotel guests.我们这里的房客可免费使用游泳

6、池和健身设施。Our business time is from 7:30 to 22:00.我们这里的营业时间是从早上7：30到晚上10：00.We provide the bath towel,shampoo,bath foam for free.我们提供免费的浴巾，洗发液，沐浴露给客人。The depth of the swimming pool is 1.4 meter.游泳池水深1.4米。Sorry,Im afraid you have to ware the swimming cap while entering the swimming pool.不好意思，您需要佩戴泳帽进入泳池

7、。Could you show me your room card to register?请出示一下您的房卡做登记，可以吗？Could you sign your name here?请您在这里签名。This is the key to your locker.Please keep it well.这是您的更衣柜钥匙，请妥善保管。Thank you for visiting our recreation center.感谢您光顾我们康乐中心。Unit 26 Entertainment Service Warming upWho:receptionist Working place:ente

8、rtainment centerService progress:1.Prepare for thorough work 2.Review all the reservations that the guests make3.Prepare for welcoming the arriving guests4.Greeting the guest in a polite manner5.Introduce the main service and facilities to the guests6.Check the guests room card and introduce the cha

9、rge of the service7.Lead the guest to the service facilities8.Introduce the method of using the facilities and remind the points for attention9.Settle account for guests10.Seeing guests off and show good wishes to themKey points：Familiar with the basic functions of all kind facilities熟悉每个设备的基础功能Know

10、ing the methods of operating the equipment and facilities and the ways of fixing a simple breakdown.知道每个设备的使用方法和简单的维修。Knowing how to deal with ordinary accidents happen on the guests.知道如何处理客人常见的意外和事故。1.Vocabulary Study：Accompanying video 伴唱机 Microphone 麦克风Remote control 遥控器 Volume 音量Subtitle 字幕 Title 歌名Disco 迪斯科 Voice 嗓音