《酒店岗位英语实训》课件Unit 11 Ticket Booking Service 2.ppt

1、Warming up:who:clerkWorking place:Business CenterService progress and practical expression：Greet the guest warmly and politely.与客人亲切热情的问候Make sure what kind of tickets the guest want 与客人确认需要哪种票务服务Record the guests demand accurately准确地记录客人的需求Ask the guests to show the certificates请客人出示身份证Make sure th

2、e method of payment the guests want to use确认客人的支付方式Tell the guest the time of fetching the tickets告诉客人可以取票的时间Book the tickets for the guests为客人订票Notify the guests to fetch the tickets as soon as possible拿到票之后尽快告知客人If the tickets have not been booked,inform the guest at once如果票没有订成功，要立刻告知客人Go through

3、 payment procedures according to hotel rules按酒店规定收取费用Skill Points：You should nofity the guests in advance if the tickets in great demand.如果票源很紧张，一定要提前告知客人。You should understand the times and locations of departure and arrival of the main kinds of transportation vehicles in the city.工作人员要准确了解本市各种交通工具的抵离时间，地点。You should ask the guests to provide efficient certificate for the reservation.要求客人提供订票所需要的有效身份证件。