新退货程序课件.ppt

1、退货程序退货程序 Return Procedure 退货程序Return ProcedureBoucle Complete 是是 一个管理的工具一个管理的工具 Boucle Complete is a management tool1退货程序 Return Procedure Receiving Yard Manager Order Pool Manager Update the theoretical stock in PIV system when goods are returned to the supplier.Reduce financial risk due to supplie

2、r bad debt.l l l l l l l lTrainerlDurationlAt the end of this training you will be able tolStaff ConcernedlTraining Methodl癡絤揭祘挡盢暗l闽l癡絤l癡絤l丁ObjectiveAt the end of this training you will be able toPopulationTraining MethodTrainerDuration目的目的训练课程结束时，你将有能力做到训练课程结束时，你将有能力做到参加人员参加人员训练方式训练方式训练者训练者时间时间l 根据

3、厂商退货数量，更新理论库存。根据厂商退货数量，更新理论库存。减少由于供应商呆帐造成的财务风险减少由于供应商呆帐造成的财务风险 l l l l 熟悉退货相应熟悉退货相应操作方法操作方法 全体全体参加退货流程的参加退货流程的员工员工投影仪投影仪收货区主管收货区主管 /OP OP 主管主管60 60 分钟分钟All the employees involved in return operationProjector60 minutesTo know the basic return operation proceduresl l l 2退货程序 Return Procedure 目的目的 Obje

4、ctive 先决条件先决条件 Prerequisites 退货的流程退货的流程 Return Process 厂商到达前厂商到达前 Before the supplier arrives 厂商到达后厂商到达后 After the supplier arrives 厂商离开后厂商离开后 When the supplier has left 实用工具实用工具使用使用RF枪扫描退货清单枪扫描退货清单 Scan Returning List by RF Terminal退货金额查询退货金额查询 Returning Amount Inquiry净付款查询净付款查询 Net Payable Inquiry

5、打印退货清单打印退货清单 Print Returning List附件附件 Attachment测验测验 Test内容内容 Content:3退货程序 Return Procedure 目的目的 Objective 先决条件先决条件 Prerequisites 退货的流程退货的流程 Return Process 厂商到达前厂商到达前 Before the supplier arrives 厂商到达后厂商到达后 After the supplier arrives 厂商离开后厂商离开后 When the supplier has left 实用工具实用工具使用使用RF枪扫描退货清单枪扫描退货清单

6、 Scan Returning List by RF Terminal退货金额查询退货金额查询 Returning Amount Inquiry净付款查询净付款查询 Net Payable Inquiry打印退货清单打印退货清单 Print Returning List附件附件 Attachment测验测验 Test内容内容 Content:4退货程序 Return Procedure 根据厂商退货数量，更新理论库存根据厂商退货数量，更新理论库存 Update the theoretical stock in PIV system when goods are returned to the

7、supplier 减少由于供应商呆帐造成的财务风险减少由于供应商呆帐造成的财务风险 Reduce financial risk due to supplier bad debt目的目的 Objective5退货程序 Return Procedure 目的目的 Objective 先决条件先决条件 Prerequisites 退货的流程退货的流程 Return Process 厂商到达前厂商到达前 Before the supplier arrives 厂商到达后厂商到达后 After the supplier arrives 厂商离开后厂商离开后 When the supplier has l

8、eft 实用工具实用工具使用使用RF枪扫描退货清单枪扫描退货清单 Scan Returning List by RF Terminal退货金额查询退货金额查询 Returning Amount Inquiry净付款查询净付款查询 Net Payable Inquiry打印退货清单打印退货清单 Print Returning List附件附件 Attachment测验测验 Test内容内容 Content:6退货程序 Return Procedure收货区收货区 Receiving Yard：在收货区附近，在食品处和非食品处各设立一个退货区在收货区附近，在食品处和非食品处各设立一个退货区Arra

9、nge the Returning Area for the returning goods close to the Receiving Yard放置一块计划板以便进行退货管理放置一块计划板以便进行退货管理Place a Returning Board for a good return organization先决条件先决条件 Prerequisites营业部门营业部门 Commercial Team：在每个部门设立退货准备区在每个部门设立退货准备区Arrange the Returning Preparation Area in each department in the storag

10、e of both Food and Nonfood退货区退货区Returning Area退货计划板退货计划板Returning Board7退货程序 Return Procedure先决条件先决条件 PrerequisitesIT：为营业部门的电脑安装为营业部门的电脑安装CPC网上查询软件网上查询软件Install the CPC Web Inquiry function in one PC of Commercial Department8退货程序 Return Procedure 目的目的 Objective 先决条件先决条件 Prerequisites 退货的流程退货的流程 Retu

11、rn Process 厂商到达前厂商到达前 Before the supplier arrives 厂商到达后厂商到达后 After the supplier arrives 厂商离开后厂商离开后 When the supplier has left 实用工具实用工具使用使用RF枪扫描退货清单枪扫描退货清单 Scan Returning List by RF Terminal退货金额查询退货金额查询 Returning Amount Inquiry净付款查询净付款查询 Net Payable Inquiry打印退货清单打印退货清单 Print Returning List附件附件 Attach

12、ment测验测验 Test内容内容 Content:9退货程序 Return Procedure厂商到达前厂商到达前12310退货程序 Return ProcedureBefore supplier arrives11退货程序 Return Procedure厂商到达后厂商到达后厂商离开后厂商离开后45612退货程序 Return ProcedureAfter supplier arrivesWhen supplier has left13退货程序 Return Procedure 目的目的 Objective 先决条件先决条件 Prerequisites 退货的流程退货的流程 Return

13、Process 厂商到达前厂商到达前 Before the supplier arrives 厂商到达后厂商到达后 After the supplier arrives 厂商离开后厂商离开后 When the supplier has left 实用工具实用工具使用使用RF枪扫描退货清单枪扫描退货清单 Scan Returning List by RF Terminal退货金额查询退货金额查询 Returning Amount Inquiry净付款查询净付款查询 Net Payable Inquiry打印退货清单打印退货清单 Print Returning List附件附件 Attachmen

14、t测验测验 Test内容内容 Content:14退货程序 Return ProcedureRFRF枪使用枪使用 RF TerminalRF Terminal使用使用RF枪扫描退货清单枪扫描退货清单Scanning Returning List by RF Terminal用户名用户名(User Login)User Login)：XX0XX05 51 1密码密码 (Password)Password)：XX0XX05 51 1xx-xx-部门号部门号 (Dept No.)Dept No.)1.输入输入供应商编供应商编号号 Input supplier code2.扫描或直接扫描或直接输入条码

15、号输入条码号 Scan or key in barcode 3.3.输入输入退货退货数量数量 Key in Qty.4 4.存盘并打印退货清单存盘并打印退货清单 Save and print Save and print Returning ListReturning List15退货程序 Return Procedure 目的目的 Objective 先决条件先决条件 Prerequisites 退货的流程退货的流程 Return Process 厂商到达前厂商到达前 Before the supplier arrives 厂商到达后厂商到达后 After the supplier arri

16、ves 厂商离开后厂商离开后 When the supplier has left 实用工具实用工具使用使用RF枪扫描退货清单枪扫描退货清单 Scan Returning List by RF Terminal退货金额查询退货金额查询 Returning Amount Inquiry净付款查询净付款查询 Net Payable Inquiry打印退货清单打印退货清单 Print Returning List附件附件 Attachment测验测验 Test内容内容 Content:16退货程序 Return Procedure 销售主管需在销售主管需在PIV系统中检查退货商品的进价。如果退货金额

17、与系统中检查退货商品的进价。如果退货金额与进货金额不一致，需在退货清单进货金额不一致，需在退货清单(财务联财务联)上写下正确的进价，以引上写下正确的进价，以引起财务对帐人员的注意起财务对帐人员的注意The Sales Manager should be responsible for checking the purchase price for returning goods in PIV system.For any difference in price,he needs to mark down the right price on the Returning List account

18、ing copy for the attention of accountants during invoice matching98.2906退货金额查询退货金额查询 Returning Amount Inquiry17退货程序 Return Procedure5.5.订货作业订货作业退货金额查询退货金额查询 Returning Amount Inquiry查询路径查询路径Inquiry ScreenC.C.退货数量维护退货数量维护18退货程序 Return Procedure已退货已退货 Already returnedAlready returned尚未退货尚未退货Not yet ret

19、urnedNot yet returned查询路径查询路径Inquiry Screen退货报告上的进价退货报告上的进价Purchase Price on Returning ReportPurchase Price on Returning Report退货金额查询退货金额查询 Returning Amount Inquiry19退货程序 Return Procedure 目的目的 Objective 先决条件先决条件 Prerequisites 退货的流程退货的流程 Return Process 厂商到达前厂商到达前 Before the supplier arrives 厂商到达后厂商到达

20、后 After the supplier arrives 厂商离开后厂商离开后 When the supplier has left 实用工具实用工具使用使用RF枪扫描退货清单枪扫描退货清单 Scan Returning List by RF Terminal退货金额查询退货金额查询 Returning Amount Inquiry净付款查询净付款查询 Net Payable Inquiry打印退货清单打印退货清单 Print Returning List附件附件 Attachment测验测验 Test内容内容 Content:20退货程序 Return Procedure净付款查询净付款查询

21、 CPC网络网络Supplier AP Inquiry-CPC Web 销售主管必须确定家乐福有足够的应付帐款来抵扣退货金额。在退货单上：销售主管必须确定家乐福有足够的应付帐款来抵扣退货金额。在退货单上：The Sales Manager must make sure the Carrefour has enough account payable for return deduction.On the Returning list accounting copy:计算并写下含税的退货总额计算并写下含税的退货总额Calculate and write down the total return

22、 amount including VAT在在CPC网上查询，写下应付帐款总额和网上查询，写下应付帐款总额和Reject FeesCheck in CPC Web Inquiry,write down the total Account Payable(AP)and the Reject Fees amount 写下最近的一次付款日写下最近的一次付款日 Write down the nearest payment due date签名签名 Sign$规则规则 Rules：如如果净付款果净付款(应付帐款应付帐款Reject Fees)退货金额，取消退货退货金额，取消退货If the Net Pa

23、yable(AP Reject Fees)Return Amount,cancel the returning 如果净付款退货金额，但付款日如果净付款退货金额，但付款日10天，天，If the Net Payable=Return Amount,but the due date is 5000 RMB,it must be signed by Store Manager21退货程序 Return Procedure按供应商查询应付账款按供应商查询应付账款Supplier AP Inquiry按供应商按供应商查询查询Reject FeeReject FeeSupplier Reject Fee

24、Inquiry按此键选择店名按此键选择店名Click here to select your store选择选择“按店查询按店查询”Select“By Store”输入供应商编号输入供应商编号Key in Supplier Code A B C 应付账款应付账款AP=A+B-CCPCCPC查询路径查询路径 CPC Inquiry Screenhttp:/10.132.174.29 22退货程序 Return Procedure 目的目的 Objective 先决条件先决条件 Prerequisites 退货的流程退货的流程 Return Process 厂商到达前厂商到达前 Before th

25、e supplier arrives 厂商到达后厂商到达后 After the supplier arrives 厂商离开后厂商离开后 When the supplier has left 实用工具实用工具使用使用RF枪扫描退货清单枪扫描退货清单 Scan Returning List by RF Terminal退货金额查询退货金额查询 Returning Amount Inquiry净付款查询净付款查询 Net Payable Inquiry打印退货清单打印退货清单 Print Returning List附件附件 Attachment测验测验 Test内容内容 Content:23退货程

26、序 Return Procedure5.5.订货作业订货作业D.D.打印退货清单打印退货清单打印退货清单打印退货清单 Print Returning List打印路径打印路径Print Screen24退货程序 Return Procedure输入退货清单编号输入退货清单编号Key in Returning No.系统自动显示系统自动显示Automatically prompt by Automatically prompt by PIV systemPIV system打印路径打印路径Print Screen打印退货清单打印退货清单 Print Returning List25退货程序 Re

27、turn Procedure 目的目的 Objective 先决条件先决条件 Prerequisites 退货的流程退货的流程 Return Process 厂商到达前厂商到达前 Before the supplier arrives 厂商到达后厂商到达后 After the supplier arrives 厂商离开后厂商离开后 When the supplier has left 实用工具实用工具使用使用RF枪扫描退货清单枪扫描退货清单 Scan Returning List by RF Terminal退货金额查询退货金额查询 Returning Amount Inquiry净付款查询净

28、付款查询 Net Payable Inquiry打印退货清单打印退货清单 Print Returning List附件附件 Attachment测验测验 Test内容内容 Content:26退货程序 Return Procedure退货清单退货清单Returning List附件附件 Attachment27退货程序 Return Procedure退货清单退货清单 (有图章有图章)Returning List(with stamp)FAX OUT附件附件 Attachment28退货程序 Return Procedure HAVE RETURN NO._ 有退货有退货退单号码退单号码订单订

29、单 (有图章有图章)Fax Order(with stamp)附件附件 Attachment29退货程序 Return Procedure退货报告退货报告 Returning Report附件附件 Attachment30退货程序 Return Procedure不连续退货清单不连续退货清单 Non-continuous Returning RPT No.List附件附件 Attachment31退货程序 Return Procedure退货登记册退货登记册 Returns Control Book附件附件 Attachment32退货程序 Return Procedure 目的目的 Obje

30、ctive 先决条件先决条件 Prerequisites 退货的流程退货的流程 Return Process 厂商到达前厂商到达前 Before the supplier arrives 厂商到达后厂商到达后 After the supplier arrives 厂商离开后厂商离开后 When the supplier has left 实用工具实用工具使用使用RF枪扫描退货清单枪扫描退货清单 Scan Returning List by RF Terminal退货金额查询退货金额查询 Returning Amount Inquiry净付款查询净付款查询 Net Payable Inquiry

31、打印退货清单打印退货清单 Print Returning List附件附件 Attachment测验测验 Test内容内容 Content:33退货程序 Return Procedure测验测验 Test1.在退货前,退货清单必须经哪几方确认后方可退货？Before returning,the Returning List has to be confirmed by whom?A.订货小组 Order Pool Team B.部门主管、处长 Sales Chief/Division Chief C.财务主管 Business Controller D.供应商 Supplier2.退货清单超过

32、多少金额需要店长签字确认后方可退货？Store managers signature is requested when returning amount including VAT exceeds:A.1000RMB B.2000RMB C.5000RMB D.10000RMB3.满足以下哪些条件后，收货区方可同意退货？Under what conditions below,Receiving Yard will authorize returning?A.应付帐款退货金额 AP Return Amt.B.(应付帐款Reject Fees)退货金额 (AP Reject Fees)Retur

33、n Amt.C.收到订货小组转交的厂商同意退货书面协议复件（厂商确认回传的退货清单）Returning Agreement(copy of confirmed Returning List from supplier handed over by Order Pool)D.退货清单打印日期在七天内 The Returning List was printed within 7 days4.收货区必须至少每日一次递交哪些文件给店Business Controller？Which documents should Receiving Yard turn over to Business Controller at least once per day?A.退货清单 Returning List B.退货报告 Returning ReportC.退货协议 Returning Agreement D.退货登记册 Returns Control Book5.订货小组必须每天删除几天前的退货清单？Order Pool should cancel Returning List days before?A.3天 3 days B.7天 7 daysC.1个月 1 month D.2个月 2 months34