《饭店专业英语》Part-1-Unit-2-Check-in课件.ppt（纯ppt,不包含音视频素材）

1、Unit 2Check-inLearning ObjectivesIn this unit you will learn How to receive guest(s)How to do check-in serviceSnapshot Reading Tips are very important,for it will leave guests the first impression.If they are not dealt with properly,it will cause great inconvenience to guests.In order to fulfill the

2、se tasks,the Front Office staff must have a neat and smart appearance,good manners,and good knowledge of languages,adaptability and a head for figures.The most important of all the qualities is a real liking for people and a warm desire to help them.Check-in servicesQ&AWhat are those people doing in

3、 the pictures below?Front Desk 前台前台 Room Key 酒店房卡酒店房卡Registration Form 登记表登记表 Reception Desk of Executive Floor 行政楼层接待处行政楼层接待处 Q&AnWhat do guests often ask and need from the Reception Desk?nHow does a receptionist do check-in service?The procedure of doing check-inStep 1 Ask the guest to fill in the

4、 form 让客人填表 Step 2Let the guest show the ID card and credit card 让客人出示身份证和信用卡Step 3Receive the deposit from the guest 收取客人押金 Step 4Ask for the departure time询问离店时间 Step 5Confirm all information and give back ID card and credit card 核对信息，并返还客人身份证和信用卡 Step 6Offer receipt,room key and show good wishes提

5、供发票和房卡，并祝福客人 ConversationBefore the reading(Q&A)Dialogue 1nWhat kind of room does Mr.White wants?nIs there any room available for Mr.White?nHow long does Mr.White want to stay?Scene:A gentleman walks in the City Wall hotel,trying to find a room for two nights.R:Good evening,sir.May I help you?G:Good

6、 evening,I am Peter White.My wife and I have just arrived from Shanghai.R:Welcome to our hotel.Have you made any reservation?G:Im afraid not.R:Wait a moment please.Oh,room 1108 is available,which hasG:Great,Ill take in.Wed like to have a room at your hotel for 2 nights.Could you arrange a king-bed r

7、oom with bath for us?a good view of the city.How much do you charge for one night?R:800 yuan per night.G:OK.R:Please show me your passport and G:Here you are.R:G:Ill take care of it.R:Thank you,Mr.White.Would you please pay 2400 yuan as deposit?G:R:Certainly,Mr.White.G:OK.Here you are.would you mind

8、 giving us two pieces of your name cards?Please fill in this registration form.Could I pay by credit card?R:By the way,Mr.White?G:Er,let me see,may be 9:30 in the morning the day after tomorrow.R:Yes,Mr.White.You have a king bed room with bath from June 1st to June 3rd and your departure time will b

9、e 9:30.Am I right?G:Yes,you are right.R:Thanks,Mr.White.This is the receipt and here are the keys to room 1108,its on the 11th floor.G:Thank you.May I know your departure time,The bellman willshow you up with your baggage.I hope youll enjoy your stay with us.Thats very kind of you.Before the reading

10、(Q&A)Dialogue 2nDid Mr.White have a reservation?nIs there a lower room for Mr.White?nWhat information should be filled in the registration form?nHow would Mr.White make payment when he checks out?Scene:Peter white made a reservation in City Wall Hotel a week before,now he is comingR:Good afternoon,s

11、ir.May I help you?G:Good afternoon,I am Peter White.I made a reservation in your hotel a week ago.R:Wait a moment,Mr.White,let me have a check.(A few minutes later)Mr.Peter White,a double room with bath from April 15th to 17th.Am I right?G:Yes,absolutely.R:G:R:Im afraid not.A convention is being hel

12、d in the city,this is the only double room.Its on the top floor.Do you have anything on a lower floor?G:Okay,Ill take it R:G:Here you are.R:G:What is this?R:Thats the way in which you wish to make your payment when you check out.G:Thatll be my VISA card.Shall I leave the card number here?R:Yes,thank

13、 you,Mr.White.Here is the room-key to room 2018.The bellman will show you up to your room.We hope youll enjoy your stay.May I see your passport please?Now please fill out this registration form-nationality,age,occupation,passport number and your signature here.Words&phrases consolidationA.Match the

14、following sentences.R:May I see your passport please?G:Im afraid not.R:Could I pay by credit card?G:Perhaps 10:00.R:May I know your departure time?G:Here you are.R:Have you made any reservation?G:Certainly,sir.B.Fill in the blanks.1.Could I pay by_ _?2.May I know your _ time?3.Would you mind _ _this

15、 registration form?4.Could you arrange a king-bed room _ _ _ us?5.I want to stay here _the April 15th_17th.credit carddeparturefillinginfromtowithbathforFocus On Different ways of asking for information Would you mind filling in this registration form?请您填写一下这个表格。May I see your passport please?/Pleas

16、e show me your passport?请您出示一下您的护照。May I know your departure time?我能知道您的离店时间吗？Have you made any reservation?你做过预定吗？Common questions from guests Could you arrange a king-bed room with bath for us?您能给我们安排一个大床房间吗？Could I pay by credit card?我能用信用卡 付款吗？Do you have any other room on a lower floor?低一点的楼层上有

17、房间吗？Pair Work:make a dialogue according to the situation belownA walk-in guest wants to stay in the City Wall Hotel.The receptionist receives the guest and arranges a room for him.Listening Directions:Listen to a dialogue about check-in.Complete the following sentences after the tape.(R:Receptionist

18、;G:Guest)R:Good afternoon,sir.?G:Good afternoon,I am Peter White.R:Oh,Im sorry,Mr.White,all rooms are booked up.?G:No,thanks.Id like to stay at your hotel.Its more convenient.R:Then instead?G:How much is the double room?R:.G:Thats OK.Ill take it.R:May I see ,please?G:Here it is.R:Could you?G:Oh,Ill

19、take care of it.Thanks.May I help youI want a single room with bath for two nights.Would you like me to get in touch with another hotel for youwould you mind having a double room1000 yuan per nightyour passportfill in the registration formHomework A.Role-play:With your classmates,play the roles of t

20、he receptionist at the front desk or the guests who need to check-in.Try to do your roles actively.D.Translate the following sentences into English.1.请您帮我安排一个带浴室的大床房间。2.请您出示一下您的证件。3.您有预定吗？4.我能用信用卡付押金吗？5.请您给我两张您的名片。6.请稍候，我查一下预抵客人名单。1.Please arrange a king bed room with a bath for me.2.Please show me your certificates.3.Have you made any reservation?4.Can I use credit card to pay the deposit?5.Would you please give me two business cards of yours?6.Please wait for a moment,I d like to check the arrival list.