投诉信课件1（完美版）.ppt

1、Letter of complaint（投诉网上买到问题运动鞋）第二节第二节 书面表达（满分书面表达（满分2525分）分）假定你是李华假定你是李华,一个月前你从网上一个月前你从网上订购了两双运动鞋订购了两双运动鞋,今天才到货今天才到货,且且包装破损包装破损,尺码不符尺码不符。请就此事向网请就此事向网店客服写邮件投诉，要点如下：店客服写邮件投诉，要点如下：1.1.介绍购物情况；介绍购物情况；2.2.反映存在问题；反映存在问题；3.3.提出解决方案。提出解决方案。注意：注意：1.1.词数词数100100左右；左右；2.2.可适当增加细节，以使行文连贯；可适当增加细节，以使行文连贯；3.3.开头和结

2、尾已给出，不计入总词开头和结尾已给出，不计入总词数。数。Dear Sir/Madam,Dear Sir/Madam,_Yours,Yours,Li HuaLi HuaPossible version 1Dear Sir/Madam,Im Li Hua,a customer of your online shoe store(Self-introduction).Im writing to complain to you about the two pairs of sports shoes I purchased from/on your website one month ago.(Purp

3、ose of writing and shopping experience)It is a great pity that your goods and service have the followingunacceptable/unbearable problems/faults.First,I ordered them one months ago but didnt receive them until today.Second,the shoes were so poorly packed up that the packaging was damaged on arrival.T

4、o make matters worse,they are of the wrong size.(Problems)I am sorry/disappointed to have received such poor service andproducts.I believe I have the right to ask you to deal with the problem without delay.I demand that you either refund my money in full or send me new right ones.What is more,Id lik

5、e to be informed of the process of your dealing with my complaint.I hope you(will)take my complaint seriously and Im looking forward to your reply.(Your demands)Possible version 2Dear Sir or Madam,Im a regular customer of your online shoe store(Self-introduction).Im writing to express(my)dissatisfac

6、tion with the low quality product (that)you sent/sold to me.(Purpose of writing)One month ago I bought/ordered/purchased two pairs of sports shoes from/on your website,but I didnt receive them until today.To my great disappointment,the shoes were so poorly packed up that the packaging was damaged on

7、 arrival.To make matters worse,they are of the wrong size.(Problems)投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】Now these problems keep upsetting/annoying me.Im returning the shoes with this letter and looking forward to receiving new right shoes soon.I do hope you will take my complaint seriously and offer me a sa

8、tisfactory solution.(your demands)Thanks for your time and consideration.Your earliest reply would also be appreciated.(Ending in a polite way)Yours Li Hua投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】投诉信常见句型一、自我介绍一、自我介绍 Im a regular customer of your online store.二、写信目的二、写信目的1.Im writing to complain/to you about the

9、I purchased from/on your website one month ago.投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】2.Im writing to express(my)dissatisfaction with the low quality product(that)you sent/sold to me.3.Im writing to make a complaint about my unpleasant shopping experience on your online shop.三、反映问题三、反映问题1.It is a great pity th

10、at your goods and service have the following unacceptable/unbearable problems/faults.First,Second,Worse still投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】2.It is disappointing that there are some problems with the goods and service you offered that need your immediate attention/solution.First,Besides,What makes matt

11、ers worse,3.There are several reasons for my complaint.First,4.There is something wrong with the book you sent to me,which is a great pity.投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】5.Last week I bought/purchased/ordered.from/on your online shop,but to my disappointment/annoyance,Whats worse,6.I am sorry/disappoin

12、ted/upset to have received such poor service andproducts.7.Now this problem keeps upsetting/annoying me.投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】四、提出要求四、提出要求(解决方案解决方案)1.I believe I have the right to ask you to deal with the problem without delay.2.I demand that you either refund my money in full or send me new r

13、ight ones without delay.3.I demand that you give me a full refund/I demand a full refund.投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】4.And if you choose to send the book again,please make sure it reaches me before April 15th.5.I do hope you will take my complaint seriously and offer me a satisfactory solution.6.I h

14、ope you will look into the matter immediately and give me a reasonable explanation.投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】7.I hope you will make an informal apology to me.8.I hope you will take proper measures to prevent this happening again.9.What is more,Id like to be informed of the process of your dealing

15、with my complaint.10.Your prompt attention and early reply would be greatly appreciated.投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】11.I would appreciate it if you offer me a satisfactory solution.投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】1资本主义世界体系的形成，使整个世界形成不可分割的整体，一国爆发危机，其他国家亦受影响。2.美国是资本主义世界头号经济大国，其经济对其他资本主义国家的经济和世界市场有着极其重要的影响。3.世界主要资本主义国家对美国有很大的依赖性。4.资本主义社会基本矛盾的普遍存在5.当代文艺作品一定具有文化自觉和文化自信的底蕴,具有当今时代独特的文化气质,又是当今时代的文化精神的高度浓缩。6.当下文艺创作存在缺失文化自觉和文化自信等一系列问题,其中包括抱着历史虚无主义观点而否定历史,否定传统文化。7.不把自己当成文化的传承者,缺乏主动承担文化发展的责任意识,是部分文艺工作者对中国传统文化精神不够敬重的表现。8.法治文明的现代性与丰富多彩化、世界性与本土性共生共存，才会有各美其美、美美与共的法治文明和谐图景。投诉信PPT课件1【完美版】投诉信PPT课件1【完美版】