《民航情景英语》课件Unit5.pptx

1、民航情景英语民航情景英语Unit5Unit5Greeting and GuidanceGreeting and GuidanceLearning Learning Objective:Objective:In this unit you will learnhow to provide explanations for passenger reception based on airport regulations;how to provide services according to the procedures;how to deal with problems using expres

2、sions for greeting and guidance.Guided Learning WarmerI.Read the following pictures and answer the questions.1.Using the words below to label the boarding pass.2.Could you please say something about the function of boarding pass?3.What other information is on the boarding pass?1._ 2._ 3._ 4._5._ 6._

3、 7._ 8._II.Find the definition in Column B which matches the word or II.Find the definition in Column B which matches the word or phrase in Column A.phrase in Column A.A1.welcome 2.bin 3.cabin4.overhead5.via6.straight7.safety8.indicate9.captain10.attendant BA.above your head;in the sky B.through a p

4、laceC.a large container,usually with a lid D.the person in charge of commercial aircraftE.to be a sign of something F.the areas for passengers to sit in a planeG.by a direct routeH.to say hello to somebody in a friendly way I.the state of being safe J.a person who takes care of passengers on board.S

5、etting It is 14:00 pm On Friday.Passengers are boarding the airplane.Jenny,a purser,is standing at the front cabin door to welcome the passengers aboard.Look at the pictures.What does Jenny do?What is she doing now?Work with a partner to make at least two sentences for this picture.Topic one:Greetin

6、g and Topic one:Greeting and GuidanceGuidance(Passengers are boarding the plane.The flight attendants are welcoming the passengers and guiding the passengers to their seats.)(P:passenger FA:flight attendant)Sample Sample Conversation 1Conversation 1FAFA:Good afternoon,madam.Welcome on board.P P:Than

7、ks.FAFA:Could I see your boarding pass,please?P P:Yes here you are.FAFA:27F.go straight across to the other side,and then turn left.Youll see the seat numbers on the overhead bin.My colleague will show you where your seat is.P P:All right.FAFA:Hello,sir.Welcome on board.Youre together?Turn right her

8、e,go straight down the cabin,youll find your seats in the middle section.Hello,how are you today?May I check your boarding passVocabulary and Expressionsstraight adj.直地；成直线地overhead adj.头上方的；高架的cabin n.（飞机的）座舱；木制的小屋Check Your Understanding1.How does the attendant greet the passengers?2.What does the

9、 flight attendant ask the passengers for?3.Where is the seat number 27F?Sample Conversation 2FA1FA1：Hello,sir.Welcome on board.Can I see your boarding pass,please?P P:Yes sorry,im late.FA1FA1:No problem.Weve been expecting you.P P:Many thanks.FA1FA1:Jenny,thats it,everyone is on board.Tom,doors chec

10、k,please.OK,ready for the safety demo.FA2FA2:OK.Zone C cabin secure.FA3FA3:OK.Zone D and E cabin secure.Vocabulary and Expressionsexpect v.期望；期待safety n.安全；平安demo n.（demonstration的缩写）示范；展示；样片zone n.区域；地带secure adj.安全的；牢靠的Check Your Understanding1.Why does the passenger say sorry to the attendant?2Wh

11、at does“safety demo”stand for?3Who is Tom?Sample Conversation 3FAFA:Morning,sir.Welcome aboard!May I help you？P1P1:Morning!Er.,Well,its the first time Ive flown and I.Well.Im felling a bit uneasy about it.Could you show me the way to my seat?FAFA:Oh,I see.Well,theres really nothing to worry about.Co

12、uld I see your boarding card?P1P1:Um.,oh,yes.,um.Here you are!FAFA:Its 23D in the economy class cabin.Well,Its just in the middle of the cabin,just over there,the aisle seat.This way,please.Id like to show you your seat.(When they get there,however,they find that a young lady is sitting in the seat)

13、FAFA:Excuse me,madam,May I see you boarding pass?P2P2:Yes.Here you are!FAFA:Thank you,madam.Im afraid you are sitting in the wrong seat.This is 23D,but your seat number is 23K.P2P2:Oh,sorry.I thought this was mine.But where is my seat?FAFA:Let me see,your seat number is 23K.Its over there,on the rig

14、ht of the cabin.Do you see the window seat next to the exit over there?P2P2:Yes,I do.I will move at once.FAFA:Thank you very much!By the way,the numbers are shown along the edge of the overhead bin.P2P2:OK,thanks a lot.FAFA:Can I help you carry your bags?P2P2:No,thanks.I have one hand bag only.FAFA:

15、Its OK now,madam.Take your seat,enjoy your fight.P2P2:Thank you very much.FAFA:You are welcome.Vocabulary and Expressionsuneasy adj.不安的；忧虑的Exit n.出口；通道the edge of 在的边缘overhead bin 舱顶行李箱；舱顶置物柜Take your seat 请坐enjoy your fight 祝您旅途愉快Check Your Understanding1.What is the matter of the man on board?2.Wh

16、ere is his seat?3.Where is the ladys seat?Tasks According to sample dialogues,make conversations with your partner by using the prompts given below.(P:passenger FA:flight attendant)Task1P:a window seat FA:wrong informationTask 2P:the first flight in his lifeFA:comfort and guide the passenger Task3 P

17、:late passengerFA:comfort and guide the passenger Topic Two:BroadcastingSample Broadcasting 1Sample Broadcasting 1(Boarding broadcasting from the cabin)Ladies and Gentlemen,Welcome aboard ABC Airlines!Please take your seat.Your seat number is indicated on the edge of the overhead bin.Please place yo

18、ur carry-on luggage in the overhead bin or under the seat in front of you.For the convenience of others,please keep the aisle clear.Thank you for your cooperation!Vocabulary and Expressionsindicate v.指示；显示carry-on luggage 随身携带的行李for the convenience of为了的方便keep clear 保持整洁Check Your Understanding1.Can

19、 you explain the“overhead bin”with your own words?2.What is a“carry-on luggage”?Sample Conversation Sample Conversation 2 2(The welcome announcement is from the cockpit.)Ladies and gentlemen,Good morning!This is your captain speaking(from the flight deck).Happy New Year!On behalf of our entire crew,

20、welcome aboard ABC Airlines,a Star Alliance member flight.Thank you for flying with us.We are dedicated to making your flight safe and comfortable.Todays flight is from Beijing via Hongkong to Australia.Our estimated flight time will be 10 hours.The weather condition on route will be good,and it is

21、25 degrees Celsius or 77 degrees Fahrenheit.Please sit back and enjoy your flight.Thank you!Vocabulary and Expressionscockpit n.驾驶员座舱captain n.机长;船长flight deck 驾驶舱；船飞行甲板Star Alliance member 星空联盟成员 dedicate vt.致力；献身via prep.经过;通过，凭借;取道estimated flight time 预计飞行时间degrees Celsius 摄氏度degrees Fahrenheit

22、华氏度Check Your Understanding1.Where is the broadcasting from?2.Whom the broadcasting is given by?3.How long is the estimated flying time?Sample Conversation Sample Conversation 3 3(It is a broadcasting for special day-the Spring Festival)Ladies and gentlemen.Good afternoon.This is your(chief)purser s

23、peaking.It is the Spring Festival,Chinese Lunar New Year.On behalf of ABC Airlines,a proud member of Star Alliance,the entire crew here extends its sincere greetings to you,we wish you healthy and happy New Year!Thank you!Vocabulary and Expressionsspecial adj.特别的the Spring Festival 春节Chinese Lunar N

24、ew Year 中国农历新年extends its sincere greetings to 向致以最真诚的问候Check Your Understanding1.Why is it a special broadcasting?2.Who makes the broadcasting?3.Can you list some other greetings on special days？Tasks Tasks According to sample broadcasting,make your own broadcasting with your partner by using the p

25、rompts given below.(P:passenger FA:flight attendant)Task1Task1P:on board the planeFA:welcoming broadcasting Task 2 Task 2 P:on board the planeFA:welcoming broadcasting from the flight deckTask3Task3 P:on board the planeFA:special day greetingsSection2 Progress Check1.Translate the following phrases

26、舱顶行李箱 机长 经由 请坐 祝您旅途愉快 中国农历新年 飞行甲板 预计飞行时间 随身携带的行李 星空联盟成员2.Answer the following questions what travel documents are necessary for flight boarding？What necessary steps do flight attendants take in preparation for boarding?Describe how a passenger boards a flight?What safety checks do flight attendants

27、have to do before take-off?What aircraft facilities are for passengers to use when seated?overhead manage indicated boarding row welcome prepared aisle luggage showClerk:Good afternoon._ aboard.Passenger:Good afternoon.Where can we find our seats?We are a party of four.Clerk:May I see your _passes?P

28、assenger:Of course.Here you are.We are in a _with a bassinet and a window seat.Clerk:The seat number is _on the edge of each_ compartment.Your seats are 35A.35B,35C and 35D,a window seat,a middle seat and two _ _ seats.We have a _bassinet for you.Let me_ _ you your seats.May I help with your_?Passen

29、ger:Thank you.I can _myself.Clerk:OK.This way,please._ _3.Situational DialogueFurther Reading BoardingPass A boarding pass is a document provided by an airline during check-in,giving a passenger permission to enter the restricted of an airport and to board the airplane for a particular flight.At a m

30、inimum,it identifies the passenger,the flight number,and the date and scheduled time for departure.In some cases,flyers can check in online and print the boarding passes themselves.A boarding pass may be required for a passenger to enter a secure area of an airport.Generally,a passenger with an elec

31、tronic ticket will only need a boarding pass.If a passenger has a paper airline ticket,that ticket(or flight coupon)may be required to be attached to the boarding pass for him or her to board the aircraft.For connecting flights,a boarding pass is required for each new leg(distinguished by a differen

32、t flight number),regardless of whether a different aircraft is boarded or not.The paper boarding pass(and ticket,if any),or portions thereof,are sometimes collected and counted for cross-check of passenger counts by gate agents,but more frequently are scanned(via barcode or magnetic strip).The stand

33、ards for bar codes and magnetic stripes on boarding passes are published by IATA.The bar code standard(BCBP)defines the 2D bar code printed on paper boarding passes or sent to mobile phones for electronic boarding passes.The magnetic stripe standard(ATB2)expired in 2010.Most airports and airlines ha

34、ve automatic readers that will verify the validity of the boarding pass at the jetway door or boarding gate.This also automatically updates the airlines database that shows the passenger has boarded and the seat is used,and that the checked baggage for that passenger may stay aboard.This speeds up the paperwork process at the gate,but requires passengers with paper tickets to check in,surrender the ticket,and receive the digitized boarding pass.Thank You