BusinessReceptionandArrangement商务接待与安排课件.pptx

1、Speaking&PracticeModel VI Business Reception and ArrangementTask 1Making AppointmentTask 2Task 3Drawing upa ScheduleTask 4Dealing with Special SituationGreeting andIntroduction Learn&practiceTask 1 Greeting&IntroductionNew words on businessNew wordsexhibition hallon displayWatch a video and answer t

2、he quesiton.1.What shall we talk about when we first meet somebody on business?2.What detail should we pay attention to when we receive sb.from the airport or the train station?VideoProcedure of business reception1.Prepare the reception job.2.Receive sb.on time.3.Greet and introduce yourself.4.Intro

3、duce your colleagues.5.Ask the visitor about the journey.6.Offer the help to get the baggage.7.Lead the visitor away to the hotel.Dialog Read dialog 1 and check the reception procedure again.On the way to the hotel.1.What will the receptionist talk to the visitor?2.How will the receptionist seat on

4、the car if he/she drive the visitor to the hotel?3.How will the receptionist seat on the texi if he/she call a texi and lead the visitor to the hotel?On the way to the hotel.You can have small talks with the visitor:1.The impression of the local place.2.The weather of the local place.3.The feeling o

5、f the journey.4.More introduction of yourself and the company that you belong to.5.Briefly introduction of the purpose of the travelling.6.Sightseeing of the local place.1.Some controversial issues about the government and the Party.2.Some confidential issues about the business.3.Some issues about t

6、he personal privacy.4.Some issues about the poor tasts.Seat plan IReceptionistVisitorDCBSeat plan IITexi DriverDVisitorReceptionistFirst meeting on business What is the difference from the situation when you receive sb.at the airport or train station?Video IVideo II1.What are they talking about at t

7、he beginning?2.What are they going to do next?3.How does Clive arrange for Mr.Sakai?Video III1.What are they doing now?2.If the visitor and you speak at the same time during the conversation,what should you do?Task 2 Making appointmentsWays of making appointments by phone by e-mail by letterVideo1.W

8、hat are the young man doing in the conversation?2.When do they plan to meet?Dialog reading Read dialog 1,2,3 and try to find out the useful expressions and patterns of.1.making appointments 2.positive responses 3.negative responses1.I want to make an appointment with him.Could you handle this for me

9、?2.Can you make a meeting on Thursdayat 10:30?3.I wonderif I could make an appoint-ment with.at 4 oclock?4.I want to have a talk with you about the plan.what time would be convenientfor you?1.Yes just come any time this afternoon.2.Certainly.Would Wednesday morning be all right?3.How about 7:30?4.I

10、can come any day except Monday.5.Friday would be best for me.1.Sorry,Ive got two appointments fromtwo to six.2.Im afraid this afternoon Im fully engaged.3.Im afraid he cant make it at 10 oclock.Would you make it another time?4.Im sorry.I wont be here next week.Activity Work in pairs according to you

11、r cue card on your hand.Dont look at your partners card.Give a performance.Immigration control Show me you passport and the disembarkation card.Where are you from?How long will you stay here?Whats your purpose of coming to the United states?meeting sb.at the airport Hello.my name is.Are you meeting

12、me here?Probably its much colder here than your area.You may put on coat.Welcome to our city/country.Thank you very much.We are looking forward to visiting your country.Thank you for our warm welcome.Thank you for coming to meet us.on the way to the hotel:All right,follow me please.Our van is over t

13、here.OK.Its very beautiful around here.Yes,the airport is small,but very convenient for people here to go to big cities.ah,let me help you to carry the trunk,.Its so heavy.It seems we have to push it to the packing lot.How long will it take us to go to the hotel?Not very long.20 mins,I suppose.Is th

14、is your first time to visit the U.S.A.?Yes.I have been expecting such a chance to exchange our points of view about our research.You have done a good job.Here we are at the hotel.Thank you for your driving us here.This is a quiet place.Yes.I hope you can have a sound sleep at night after long jouney

15、.Please check in there,and Ill crry your baggage off the van.3Activity You are asked to give a short talk on the business topic below.Why and how do people proceed with small talk after exchanging greetings in a business circumstance?Function of small talk Proper topics for small talk Improper topics for small talk3ActivityGroup Work Draw a rough schedule for a visiting team(including 15 people,visiting time25th,Mar.to 29th,Mar.)Tips:business negotiation,sightseeing,banquet3ActivityOral TaskWhat are the proper ways to inform the business partner the alternation you are making to the plan?