人教英语选修7Unit4-writing课件.ppt--（课件中不含音视频）

1、Complaint letterStep I Warming up Q1:Is the guest satisfied with the waitress service?lQ2:What happen in the video?Q1:No,she isnt.Q2:The waitress has spilt coffee on the guests pants.The guests meal hasnt been served for a long time.Q3 What will you do if you are not satistied with a waitress servic

2、e?Make a complaint.Write a complaint letterStep II Pre writing1.related words2.useful sentencesIn a famous restaurant describe the picture with some wordsawful tastedissatisfied with poor servicerequest to refundbreak down out of ones expectation declare a full refund faulty items/products worm in t

3、he powdered milk hope to get a satisfactory exlpanationask for sincere apology and another onepoor servicerelated words&expressionslcomplain against sb.about sth.投诉投诉.lput up with/bear/tolerate 忍受忍受lbreak down 损坏损坏 lfault/defect 缺陷缺陷lawful 糟糕的糟糕的lpoor service 糟糕的服务糟糕的服务lout of ones expectation 令某人大失

4、所望令某人大失所望lto our disappointment 让我们失望的是让我们失望的是.llook into/investigate 调查调查lmatter 事件事件lsolve 解决解决lreplace换取换取lrefund退款退款l customer satisfaction 客户满意度客户满意度lget punishment/be punished 受到惩罚受到惩罚lwithout patience=impatiently 没有耐心没有耐心1.我写信的目的是要向你投诉我最近在你们网站上购买的一双我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋运动鞋(sneaker)。a

5、pair of sneakers.I recently purchased from your website.2.更糟糕的是，交鞋的日期推迟了更糟糕的是，交鞋的日期推迟了10天天。,there was a ten-day delivering my shoes Translate those sentences in english each one two points Im writing to complain about Worse stilldelay in 3.我要求她当面向我道歉。我要求她当面向我道歉。I demand that she(should)me face to fa

6、ce.4.请退还我请退还我30%的钱，否则我会被迫采取进一步的的钱，否则我会被迫采取进一步的措施。措施。Please 30%of my ,or I shall be forced to further.make an apology tomoney backgiveto take the measure 人教英语选修7Unit4 writing(共18张PPT)人教英语选修7Unit4 writing(共18张PPT)5.我写信是要投诉你们餐厅服务差。我写信是要投诉你们餐厅服务差。I am writing to complain about_.6.我写信是要投诉你们公司产品质量差我写信是要投诉

7、你们公司产品质量差,并要求你们并要求你们尽快解决问题尽快解决问题。_and ask for solutions to the problem as soon as possible.7.Since your store has gained a good reputation for_(客户客户满意度满意度).the poor service in your restaurantIm writing to complain about the poor qualityof the products of your company customer satisfaction 人教英语选修7Uni

8、t4 writing(共18张PPT)人教英语选修7Unit4 writing(共18张PPT)StepIII While writing1.the format of complaint letter2.the body of complaint letter人教英语选修7Unit4 writing(共18张PPT)人教英语选修7Unit4 writing(共18张PPT)Junior Class 1Dept.of EducationShandong UniversityNo.579 Qianwan RoadQingdao,266000Apr.6,2008 Headind DateZhiyu

9、an Middle School,No.579 Qianwan RoadQingdao,266000Inside AddressDear Mr.Wang,SalutationLearning from Mr.Zhou,a teacher inBody of LetterSincerely yours,Li WeiSignatureEncl:Personal Resume 人教英语选修7Unit4 writing(共18张PPT)人教英语选修7Unit4 writing(共18张PPT)Making a complaint+background:+problem:+how you suffere

10、d:action required:Closing what eatingwhen last weekwhere in your shopawful taste,not ripebad servicewait to long timerefund apologyPart 1Part 2Part 3人教英语选修7Unit4 writing(共18张PPT)人教英语选修7Unit4 writing(共18张PPT)开头段：开头段：I am writing to you to complain aboutI am writing to express my dissatisfaction withI

11、 am afraid that I have to inform you thatI am completely disappointed to findlDear boss,Iamwritingtoyouaboutamost unhappyexperience in your restarant.Last Sunday I went to your restaurant to have dinner.Im sorry to say that Im very satisfied with your service.人教英语选修7Unit4 writing(共18张PPT)人教英语选修7Unit

12、4 writing(共18张PPT)中间段中间段 But I am completely disappointed at what I experienced there.Firstly,_.Moreover,_.Worse of all,_.I believe _.It is not properly settled,I would complain to the Consumers Association.I am sorry to say that I am very unhappy about your service.Firstly of all,your waitress spil

13、t the coffee on your pants,which made me have to take my pants off.Secondly,my meal was not served until called your waitress which kept me wait such a long time.You know,I was starving to death at that moment.人教英语选修7Unit4 writing(共18张PPT)人教英语选修7Unit4 writing(共18张PPT)结尾段：I sincerely hope that it wil

14、l review its management system(检讨管理制度)I look forward to a day when we could I do hope that the problems will be solved as soon as possible.I hope my suggestions will be taken into consideration to improve the situation.Isuggestthatyoulookintothismatterimmediatelyanddealwithitquickly andproperly.Look

15、ingforwardtoyourreply.Yours,Li Hua 人教英语选修7Unit4 writing(共18张PPT)人教英语选修7Unit4 writing(共18张PPT)范例范例1.情景介绍情景介绍 假如你是一名乘客，名叫李华，对这次航班不满意，理假如你是一名乘客，名叫李华，对这次航班不满意，理由有如下四个：由有如下四个：（1）航空公司给你弄丢了一个重要的包，内有公司机密文；）航空公司给你弄丢了一个重要的包，内有公司机密文；（2）飞机迟到一个半小时；）飞机迟到一个半小时；（3）飞机上的食物很差；）飞机上的食物很差；（4）乘务员的服务态度不好。）乘务员的服务态度不好。请你就此事给航空公司写一封投诉信。请你就此事给航空公司写一封投诉信。100词左右。词左右。人教英语选修7Unit4 writing(共18张PPT)人教英语选修7Unit4 writing(共18张PPT)