《外事实务》英语Lecture-4-Emergencies解析课件.ppt

1、Lecture IVTask 1 Public Security Task 4 Emergency signs Task 3 Tips in EmergenciesTask 2 Kinds of Emergencies 外面的世界很精彩 我出去会不会受伤害外面的世界特别慷慨 我出去会不会失败 Its wonderful outside,but will I be hurt when I am out?Warning security in Jiangmen:the past and the presentPublic Sanitation situationRisk EvaluationPol

2、itical Situation Social StabilitySecurity Risk Orange YellowBlueRed Natural Disaster 红色（极高风险）：政局动荡，已大规模动乱、武装冲突；情报显示危险逼近，恐怖袭击将要发生；政府控制力较弱；针对我项目恐怖袭击、绑架曾经多次发生，极有可能再次发生。橙色（高风险）：政局动荡，可能大规模动乱、武装冲突；社会治安状况恶化，犯罪活动猖獗；政府控制力较弱；针对我项目恐怖袭击、绑架曾经多次发生，有可能再次发生。黄色黄色（中等风险）：政局不稳，出现社会动乱、武装冲突迹象；社会治安状况差；政府控制力弱；针对我项目恐怖袭击、绑架有

3、可能发生。蓝色（低风险）：政局稳定；社会治安状况较好；政府控制力较好；针对我项目恶性案件较少，但不排出可能性。Civil Disorder and Armed Conflictse.g.Xinjiang,TibetTerrorist raid e.g.911Public Security and Criminal CasesPublic Sanitation and natural disastere.g.SARS in China;Wenchuan Earth quake;Japans tsunami Cultural and economic conflict of interest an

4、d exclusionTypes of Overseas Public Security RisksOthersOverseas Public Security Risks1.Robbery or Mugging路劫6.Plane Hijack劫机2.Kidnap Hostage Survival 7.Civil Disorder3.Bomb 8.Hostile Fire纵火4.Vehicle Ambush车辆的伏击 9.Car Hijack5.What if Im arrested Be prepared to leave the scene instantly Run for safety

5、 as soon as possible afterwards.Proceed directly to a safe haven.Report the matter to the police.This should be done from the safe haven where there is the support of the personnel present.Do regain your composure after initial shock and fear Do accept and eat food that is given to you Do be humble恭

6、顺的without being subservient怯懦 Do occupy the mind with constructive and positive thought Do take note of your surroundings and commit details to memory Dont give away information that may be useful to your captors逮捕者,e.g.about other executives,your family,company,etc.Dont allow yourself to become eit

7、her depressed or over optimistic Dont attempt to escape unless your plan has a reasonable chance of success Dont expect to be released immediately-mentally prepare for a long wait-perhaps months Obey orders quickly and Stay alert Dont make any unexpected moves Dont relax until safely back with frien

8、ds Things can and do sometimes go wrong!Delays DisappointmentMH370 Missing Plane?Avoid large gatherings such as at the station (e.g.昆明新疆恐怖分子)Be prepared for road blockades If caught in a demonstration:leave the area immediately or seek refuge in larger shops or nearby hotels inform FAO immediately G

9、o to ground,move under cover Do as the locals do If driving,drive through if possible,if not,get out of the vehicle on opposite side to firing and seek cover Remember,out of sight may not mean out of the line of fire In most cases,it is advisable to stop and surrender possessions Do not resist,do no

10、t make any sudden moves Keep your hands in view Swiftly comply with hijackers instructions Be non-threatening and compliant服从的 Accurately report the incident as soon as possible Do ask to contact your office or embassy Do not admit anything or volunteer any information Do stay calm Do not sign anyth

11、ing always ask for legal representation of your choosing Do not accept anyone on face value,always ask for identification Main areas of risk:shopping centres,airports,local markets,public transport Establish the threat Decision to evacuate(personal or police)Decide on a safe route Leave the building

12、 as a group Evacuation area(500m away from device+under hard cover)组织紧组织紧急救援急救援保护事保护事故现场故现场立即报告立即报告妥善地做妥善地做好安全事故好安全事故的善后工作的善后工作 How to handle the Loss of Travel Documents How to Handle the Loss of Personal Belongings How to Handle Lost Luggage When a Tourist Gets Lost How to Deal with a Traffic Acci

13、dentTipsHow to Handle the loss of Passport or Travel DocumentPassport Passport first pagePassport photoVisaI-94 Form/cardYou should help the American get a new passport And visa.The American should pay all by himself.1)You write out a certificate of loss for him and the guest prepares a few photos.2

14、)The American should come to Guangzhou Public Security Bureau and report the loss.3)Then come to the American Consulate in Guangzhou,apply for a new passport.4)With the new passport,come to Guangzhou Public Security Bureau to get a visa(for staying in China)1)Ask the overseas Chinese to prepare his

15、photos2)FAO should offer a certificate of loss3)With the certificate of loss,the overseas Chinese can go to Guangzhou Provincial Public Security Bureau to report the loss and apply for a new passport4)with the new passport,he can apply for the entry visa in the Consulate of the United States of Amer

16、ica in Guangzhou.(for going back to the States)Help the guest buy some necessities of daily use if the luggage cant be found in a short time.ask for compensation from the airline concerned1)Keep the scene of the accident intact if you dont know first aids.2)Call 110(place,injury)to report the case a

17、nd they will call 122(the traffic and security authorities)and120 for emergency.3)Report to FAO promptly.4)Give comfort to the injured guests.5)Write a report on the accident.一、外宾生病处理一、外宾生病处理二、外宾死亡处理二、外宾死亡处理1.一般疾病一般疾病 2.急重病急重病 患病案例患病案例死亡案例死亡案例1)Persuade him to seeing a doctor and having a rest.2)Tak

18、e good care of him,and help him with his life3)Tell the guest that he should pay expense himself.4)Dont give medicine to patient arbitrarily.返回 美美BTS团一行团一行15人按计划人按计划5月月3日由日由W市飞往市飞往S市，市，5月月7日离境。在从日离境。在从W市飞往市飞往S市途中，团内一位老人心脏市途中，团内一位老人心脏病复发，其夫人手足无措病复发，其夫人手足无措该团抵达该团抵达S市后，老人马市后，老人马上被送医院，经抢救脱离危险，但仍需住院治疗。半上

19、被送医院，经抢救脱离危险，但仍需住院治疗。半个月后老人痊愈、返美。个月后老人痊愈、返美。（1）老人在途中心脏病复发，我们应该采取哪些措施？）老人在途中心脏病复发，我们应该采取哪些措施？（2）在医院抢救过程中，要做哪些工作？）在医院抢救过程中，要做哪些工作？（3）老人仍需往院治疗期间，要做哪些工作？）老人仍需往院治疗期间，要做哪些工作？案例分析案例分析 返回1在途中应采取的措施：在途中应采取的措施：（1）让老人平躺，头略高）让老人平躺，头略高（2）让其夫人或团成员在老人身上找药，让其服下；）让其夫人或团成员在老人身上找药，让其服下；（3）请空中小姐在飞机上找医生，若有，请其参加救护工作；）请空中

20、小姐在飞机上找医生，若有，请其参加救护工作；（4）请机组与）请机组与S市的急救中心和接待单位联系。市的急救中心和接待单位联系。2老人在医院抢救期间，我们的工作如下：老人在医院抢救期间，我们的工作如下：（1）请领队、老人的夫人及）请领队、老人的夫人及FAO领导到现场；领导到现场；（2）详细了解老人的心脏病史及治疗情况，作好文字记录，）详细了解老人的心脏病史及治疗情况，作好文字记录，以备医院参考；以备医院参考；（3）医院要采取特殊措施时，要征得老人夫人的同意并由其）医院要采取特殊措施时，要征得老人夫人的同意并由其 签字；签字；（4）老太太身体不支，需要其子女来华时，应协助与其子女）老太太身体不支，

21、需要其子女来华时，应协助与其子女 联系；子女来到后要安排好他们的生活。联系；子女来到后要安排好他们的生活。返回 一天，一天，FAO工作人员发现一位每天准时用早餐的住单人工作人员发现一位每天准时用早餐的住单人房间的外宾没有来吃早饭，他有点纳闷，但以为已起身外房间的外宾没有来吃早饭，他有点纳闷，但以为已起身外出散步，没有在意。但集合登车时还没有见此外宾，他就出散步，没有在意。但集合登车时还没有见此外宾，他就找人询问，没人知道；于是打电话，没人接，他就上楼找找人询问，没人知道；于是打电话，没人接，他就上楼找。敲门；无人答应；推门，门锁着；问楼层服务员，回答。敲门；无人答应；推门，门锁着；问楼层服务员

22、，回答说没见人外出。于是请服务员打开门，发现外宾已死在床说没见人外出。于是请服务员打开门，发现外宾已死在床上。两人吓得跑到前厅，惊恐地告诉大家该外宾死亡的消上。两人吓得跑到前厅，惊恐地告诉大家该外宾死亡的消息。地陪当即决定取消当天的外事活动，并赶紧打电话向息。地陪当即决定取消当天的外事活动，并赶紧打电话向地方接待部门报告消息，请领导前来处理问题。然后就在地方接待部门报告消息，请领导前来处理问题。然后就在前厅走来走去，紧张地等待领导。前厅走来走去，紧张地等待领导。(wyu 外教外教)请问：在上述描述中，外事人员在哪些方面做得不对？应请问：在上述描述中，外事人员在哪些方面做得不对？应该怎样做？该怎

23、样做？案例分析案例分析绿伞爱心助残团队绿伞爱心助残团队 地震地震 火灾火灾 暴风雨暴风雨 洪水洪水 海啸海啸 台风台风 地震篇地震篇返回火灾篇火灾篇返回视频暴风雨暴风雨视频地震来啦地震来啦水灾自救水灾自救雷雨天气雷雨天气 屋门摇，瓶子倒，屋门摇，瓶子倒，地震发生别乱跑，地震发生别乱跑，桌子下面躲一躲，桌子下面躲一躲，柜子里面藏一藏，柜子里面藏一藏，街上高楼要远离，街上高楼要远离，躲开路旁电线杆。躲开路旁电线杆。返回视频 1洪水来了，按照预定路线转移、避难，若洪水来得太快，已经无法步行转移，可以利用门板等漂浮物做水上转移的工具。2当洪水来得很快，大水已经进屋了，要急速爬上屋顶、墙头或就近的大树上

24、，暂时避难，等待救护人员转移。不能单身游水转移。水灾 3土墙、干打垒住房或泥缝砖墙住房，只能做暂时避难场所，因为经水一泡，它们随时会有坍塌的危险。4假如没有大树、院墙，屋顶又一时爬不上去，此刻应抓住固定物不放，并呼救他人搭救脱险 返回 在室外时，要及时躲避，不要在空在室外时，要及时躲避，不要在空旷的野外停留。在空旷的野外无处躲藏旷的野外停留。在空旷的野外无处躲藏时，应尽量寻找低洼之处（如土坑）藏时，应尽量寻找低洼之处（如土坑）藏身，或者立即下蹲，降低身体的高度。身，或者立即下蹲，降低身体的高度。雷雨天气一定不要靠近高压变电室、高雷雨天气一定不要靠近高压变电室、高压电线和孤立的高楼、烟囱、电杆、大压电线和孤立的高楼、烟囱、电杆、大树、旗杆等，更不要在大树下躲雨树、旗杆等，更不要在大树下躲雨 视频