旅游英语第四册unit-5-Convention-and-Exhibition-Service课件.pptx--（课件中不含音视频）

1、大连理工大学出版社Unit FiveConvention and Exhibition Service（第三版）新世纪高职高专旅游管理专业系列规划教材新世纪高职高专教材编审委员会组编主编彭华大连理工大学出版社Unit FiveConvention and Exhibition ServiceBackground MaterialTips for Reference1.Before a meeting or an exhibition,hotel clerks must reconfirm the number of attendees,meeting or activity agenda,ac

2、commodations,recreational programs and specific requirements of meeting facilities and decoration.2.Helping to print and photocopy materials,set up tables,check meeting or exhibition facilities,such as internet access,audio visual equipments,projector,screen,closed circuit TV,lighting,microphone etc

3、 and make sure all of them operate well during the meeting.3.At the meeting or the exhibition,hotel clerks should come earlier to prepare water,refreshments,cups,paper&pens,and showing attendees way to the conference room or exhibition hall.4.After the meeting,helping to settle the payment,rent cars

4、,book or buy tickets for their returning trip,do the cleaning.大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueVocabularyDialogue Oneaccommodate vt.供给住宿，照应，招待buffetn.自助餐reconfirm vt.再次证实，再次确认exhibitionn.展览，展览会（品），陈列品conventionn.会议，大会，全国性大会大连理工大学出版社Unit FiveConvention and Exhibi

5、tion Service大连理工大学出版社Unit FiveConvention and Exhibition Service大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueDialogue OneA:Mr.Grant,this is Cathy,manager of our Food and Beverage Department.Perhaps you can talk to her in more detail about your cocktail and buffet parties.C:M

6、r.Grant,could you give me more details about your requirements for the cocktail and the buffet,such as the number of guests and the exact time?G:Yes,Cathy.The time for the cocktail party is two o clock in the afternoon of the fifteenth of December and for the buffet it s six o clock in the evening o

7、f the seventeenth.And about two hundred people each.I ll reconfirm the exact number one day before.May I know the price,please?C:The cost for the cocktail is two hundred RMB per person and three hundred RMB each for the buffet.A:Now,Mr.Grant,please come with me to the Reception Desk and we ll arrang

8、e the meeting rooms and guest rooms for you.Here,Mr.Grant,I would like you to meet our Front Office Manager,David.G:How do You do,David.I m Richard Grant from IBM Shanghai Office.D:How do You do,Mr.Grant.Can I help you?大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueDialogue O

9、neG:I would like to reserve rooms for our office use during our exhibition here in Shanghai and rooms for our guests attending the convention.We need two suites for our office and one hundred fifty double rooms for our guests.Could you give me the rate,please?D:One thousand fifty RMB per night for a

10、 standard suite and eight hundred eighty RMB for a standard room.G:That s good.Thank you,David.And thank you,Annie,for all your help.大连理工大学出版社Unit FiveConvention and Exhibition ServiceNotes1 Mr.Grant,a client from IBM Shanghai Office,talks with Annie,the Public Relations Officer of the hotel,about b

11、ooking a convention hall,meeting rooms and guest rooms.来自IBM公司上海办事处的格兰特先生和酒店公关主任安妮小姐商谈预定大会议厅的问题，包括小型会议室和客人用房。2 We need a large hall for holding a convention,and several smaller meeting rooms for discussions.我们需要一个举行大会的大会议厅和一些供讨论用的小会议室。3We have a multi-function hall that can accommodate three hundred

12、 people at a meeting and for holding buffet or cocktail parties.我们有多功能的大会议厅，可供三百人开会，也可用于举行冷餐会或鸡尾酒会。a multi-function hall 多功能会议厅4 That s very considerate of you.您考虑得很周到。大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueDialogue Two Mr.Grant comes to the hotel to confirm all the d

13、etails of the arrangement for his company s exhibition,he is talking with the manager of P&R Dept.G:Mr.Grant,a visitor D:David,a P&R Dept.managerG:Our exhibition is going to take place next Monday.I would like to talk with you about the arrangements.D:We are very pleased that you have chosen our hot

14、el for your exhibition.We ll do our best to make your exhibition a success.G:Thank you.We would like to hold our exhibition in a corner of your lobby.We would also like to rent a meeting room for some demonstrations and an office for our staff.D:May I know when you will have the places ready and how

15、 long you will use them?G:We need one day for the preparations,that is,we would like to arrange the exhibits and have the office ready this Sunday,one day before the exhibition,and leave the meeting room for Monday.We only need it in the morning from 10:00 a.m.to 12:00a.m.We will hold the exhibition

16、 for 3 days.That means we need to keep the place and office for 4 days.大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueDialogue TwoD:Very well,Mr.Grant.G:May I know the terms?D:The room rental is 600 RMB per night and the place for the exhibition is 900 RMB per day and for the

17、 meeting room it will be charged for a minimum of half a day,that is,450 RMB.G:Good.Do I have to pay something in advance?D:Yes,please.G:How much shall I pay?D:Please go to the Front Office and the cashier will tell the percentage.G:All right.Thank you.大连理工大学出版社Unit FiveConvention and Exhibition Ser

18、viceNotes1 We are very pleased that you have chosen our hotel for your exhibition.非常高兴你们选择本店作为你们展览会的展地。2 We ll do our best to make your exhibition a success.我们会尽量协助你们取得展览的成功。3 The meeting room will be charged for a minimum of half a day.会议室的收费至少以半天计算。4 Do I have to pay something in advance?需要预付吗？大连理

19、工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueUseful ExpressionsFor a Receptionist1.Everything you need will be ready on this Friday,will you come and check it then?所有你们需要的东西都会在本周五准备好，届时您会过来检查一下吗？2.We have a multi-function hall that can accommodate three hundred people at a mee

20、ting and for holding buffet or cocktail parties.我们有多功能的大会议厅，可供三百人开会，也可用于举行冷餐会或鸡尾酒会。大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueUseful ExpressionsFor a Receptionist3.Perhaps you can talk to her in more detail about your cocktail and buffet parties.关于鸡尾酒会和自助餐招待会问题您可以和她谈得更具体一

21、些。4.Could you give me more details about your requirements for the cocktail and the buffet,such as the number of guests and the exact time?关于你们需要举办鸡尾酒会和自助餐招待会问题，您能否说得更具体一些？例如客人的具体人数和举办的确切时间。大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueUseful ExpressionsFor a Receptionist5.T

22、he cost for the cocktail is two hundred ninety RMB per person and three hundred RMB each for the buffet.鸡尾酒会每位是290元，自助餐每位是300元。6.We ll arrange the meeting rooms and guest rooms for you.我们将会给你们安排一下会议室和客人的房间问题。大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueUseful ExpressionsFor

23、 a Receptionist7.One thousand RMB per night for a standard suite and six hundred eighty RMB for a standard room.每个标准套房，每晚人民币1000元；每个标准房间为680元。8.May I know when you will have the places ready and how long you will use them?您能不能告诉我们这些场所你们要花多少时间布置，打算用多久？大连理工大学出版社Unit FiveConvention and Exhibition Servi

24、ceSituational DialogueUseful ExpressionsFor a Receptionist9.We are very pleased that you have chosen our hotel for your exhibition.非常高兴你们选择本店作为你们展览会的展地。10.Wish you every success in your exhibition.祝展览会万事顺利！大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueUseful ExpressionsFor a

25、 Client1 I m from the IBM Shanghai Office.我来自于IBM上海分公司。2 Our company is going to hold an exhibition in Shanghai in the middle of December.我们公司打算12月中旬在上海举行展览会。大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueUseful ExpressionsFor a Client3.We need a large hall for holding a conv

26、ention,and several smaller meeting rooms for discussions.我们需要一个举行大会的大会议厅和一些供讨论用的小会议室。4.We need to use the hall for three days from the fifteenth to the seventeenth of December.12月15日到17日，我们需要租用三天。大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueUseful ExpressionsFor a Client5.I

27、 ll reconfirm the exact number one day before.会议的前一天我会把确切的人数重新确定。6.May I know the terms,please?请告诉我具体的收费条件好吗？大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueUseful ExpressionsFor a Client7.I would like to reserve rooms for our office use during our exhibition here in Shanghai

28、and rooms for our guests attending the convention.我想预定一些房间，作为我们在上海举行展览会期间的办公用房和参加大会的客人用房。8.We need two suites for our office and one hundred fifty double rooms for our guests.我们需要两套办公用房和150套供客人住的双人房。大连理工大学出版社Unit FiveConvention and Exhibition ServiceSituational DialogueUseful ExpressionsFor a Client

29、9.Could you give me the rate,please?请告诉我收费标准好吗？10.Do I have to pay something in advance?需要预付吗？大连理工大学出版社Unit FiveConvention and Exhibition ServiceWriting-skillTips for ReferenceIf you need to write an invitation letter to some potential participants of an exhibition fair,thefollowing details should b

30、e taken into considerations:1.State the occasion,date,time,and place.Include addresses and a map if necessary.2.Mention if refreshments will be served.List any charges that may apply.3.Offer a telephone number for RSVPs.4.If there is a dress code,state the preferred dress in the lower left-hand come

31、r of the card.5.Express that you are looking forward to seeing the person.6.Make sure you send out your invitations with ample advance notice.大连理工大学出版社Unit FiveConvention and Exhibition ServiceWriting-skillSample 1大连理工大学出版社Unit FiveConvention and Exhibition ServiceWriting-skillSample 2大连理工大学出版社Unit

32、FiveConvention and Exhibition ServiceWriting-skillWriting PracticePlease write an exhibition invitation letter on the following basis:Time：From 9:00 a.m.to 15:00 p.m.on September 1st;Place:The function hall on the 2nd floor of the Grand Hotel.You want to invite one of your company s client George Sm

33、ith to participate in the 2015 International Tourism Promotion Exhibition.大连理工大学出版社Unit FiveConvention and Exhibition ServiceExercises1.Read aloud until you can say it from memory,then translate it into Chinese.There are many benefits to be derived from exhibiting at a show.Typically held on an annu

34、al or biannual basis,it is an exciting look-forward-to event:everyone is wondering what it will be like,who shall be there,what will be different and new,what may happen and so on.Just by being there,you can help to establish,change or maintain you reputation and status in the field.In many instance

35、s you almost have to be present to“keep up with the Joneses”.Your absence could be viewedcorrectly or incorrectlyas a bad sign,possibly even of impending business failure.大连理工大学出版社Unit FiveConvention and Exhibition ServiceExercises2.Listening TasksTask One:Listen and fill in the blanks with what you

36、 hear and then do a pair-work to practice it orally.A:a P&R Dept.officer B:a guestA:May I help you,sir?B:Our company is going _ in the middle of December.We need a large hall for _ a convention and several small meeting rooms for _.A:We have a multi-function hall that can _ 300 people.B:That s fine!

37、A:How many small meeting rooms do you need?B:Three.May I _,please?A:800 RMB for _￥500 for each _ per day.B:Shall I _ to reserve the rooms?A:Yes,sir.hold an exhibitionholdingdiscussions holdknow the termsa large hallsmall meeting roompay a deposit大连理工大学出版社Unit FiveConvention and Exhibition ServiceExe

38、rcises2.Listening TasksTask Two:Listen to a typical public announcement made at an airport or on an airplane,then fill in the blanks with what you hear.Sanya Serenity Marina has seven _ and one grand ballroom to provide a modern conference experience.Conference equipment includes _,etc.In addition,t

39、he center has a 8,800m2 _ capable of holding yachts,cars,and other products for display.The center has complete meeting facilities set in an _ and offers personalized services,_,conferences,and exhibitions of any kind.multifunctional meeting roomsspeakers,projectors,high-speed wireless internet acce

40、ssseaside exhibition platform elegant coastal environmentmaking it the perfect place to hold meetings大连理工大学出版社Unit FiveConvention and Exhibition ServiceExercises3.Read the following passage and decide whether the statements are true(T)or false(F).The convention and exhibition business is very profit

41、able for the hotel industry.A convention guarantees a good occupancy rate for the hotel over a period of at least several days.In addition,the special exhibit and meeting areas are rented by the sponsoring organization for a fee,and the people attending the convention and exhibition also generate mo

42、re business in the hotel s restaurants,bars and shops.For most people,in fact,a convention or an exhibition is a combination of business and pleasureThere are many types of the exhibitions such as the trade exhibition,the private exhibition etc.Not surprisingly,each particular type of exhibition has

43、 its own individual benefits to offer to exhibitors.And you may choose anyone you like for your product.By holding a large-scaled exhibition,you may help to establish,change or maintain your reputation and status in the field.大连理工大学出版社Unit FiveConvention and Exhibition ServiceExercises3.Read the fol

44、lowing passage and decide whether the statements are true(T)or false(F).(1)The convention and exhibition business is very profitable for a hotel.(2)The hotel always gives preferential rates to guests who rent rooms on a long-term basis.(3)You may maintain your reputation in the field only by the qua

45、lity of your product.(4)The hotel needn t provide the guest rooms for the clients who will attend a convention or anexhibition.(5)There are potential benefits for other departments of the hotel by holding a convention.TTFFT大连理工大学出版社Unit FiveConvention and Exhibition ServiceExercises4.Role PlayA clie

46、nt goes to a hotel and talks to the front office manager,saying that he wants to reserve a large hall for a convention and 50 guest rooms for the delegates to the conventions,then tells the manager what are the specific requirements of the hall,such as its standard,the equipments,price,services avai

47、lable,etc.As the front office manager,you answer the clients questions and make sure you understand all the client s need.大连理工大学出版社Unit FiveConvention and Exhibition ServiceExercises5.Translation(1)酒店应协助会议主办方布置好会场。(2)我们饭店为客人提供各种服务以及多种娱乐设施。The hotel should offer hands to assist the organizer of the m

48、eeting to arrange the conference room.Our hotel offers all kinds of services and many recreational facilities to the guests.大连理工大学出版社Unit FiveConvention and Exhibition ServiceExercises5.Translation(3)我们有个多功能大厅，可以用来开会，也可用来举行招待会。(4)会前，酒店服务员应按客人的要求准备好茶点、便笺，调适好各种会务设施。We have a multi-function hall,which

49、can be used for holding a meeting as well as a reception.Before a meeting,hotel clerks should prepare refreshments,note-paper and adjust all meeting facilities.大连理工大学出版社Unit FiveConvention and Exhibition ServiceExercises5.Translation(5)请在会议桌上放置姓名牌和果盘。(6)会议室的租金是人民币每天800元。Please put all the name-cards

50、 and trays of fruit on the table of the conference room.The rental fee of a meeting room is 800 Yuan/per day.大连理工大学出版社Unit FiveConvention and Exhibition ServiceText BCostumes of Ethnic MinoritiesClothes of Chinese ethnic minorities are flowery,colorful,extremely exquisite,and highly distinctive.They