高教版英语1(高职高专版)(第三版)课件unit-5.ppt--（课件中不含音视频）

1、Unit 5English ICan I See Your Manager?Contents Aims and Requirements Integrated Skills Development Applied Writing Grammar Focus Merry Learning Words&Phrases Lead-in Dialogues Passage A Learn to communicate Build up your language stock Extra reading Passage BAims and Requirements接待办公室来宾，涉及接待、问候、道歉等接

2、待办公室来宾，涉及接待、问候、道歉等Communicative FocusLanguage FocusAims and RequirementsFocal Words and ExpressionsLanguage Focusavailableconfirmcontactefficientlyinformmindoccupiedreceivevisitorat the momentin advanceon businesswithout delayon the honeAims and Requirements1)Good morning.May I help you?Id like to s

3、ee Mr.Wang.Do you have an appointment?May I have your name?2)Im afraid Mr.Li is occupied at the moment.Would you mind waiting?Language FocusFocal Function and PatternsAims and Requirements3)Im sorry,Mr.Li is out on business.Would you like to leave your card and make an appointment for some other tim

4、e?4)Can I ask what you wish to see him about?Im told to get that information from every caller.Language FocusFocal Function and PatternsAims and Requirements5)Mr.Li is here for his appointment.Mr.Li is expecting you in his office.Please go right in.Mr.Li wants to know if your business is urgent.6)Sh

5、e can work efficiently.She can receive and talk to visitors without any delay.Language FocusFocal Function and PatternsAims and Requirements熟读对话和课文，能用课文中的重点句型进行简单的对话。熟读对话和课文，能用课文中的重点句型进行简单的对话。(Listening and SpeakingSkills Development能朗读并翻译（英译汉）有关接待来宾的小短文。能朗读并翻译（英译汉）有关接待来宾的小短文。Reading and Translating

6、a.能使用所学词汇、句型和习惯表达法写出有关接待来宾的英文句子。能使用所学词汇、句型和习惯表达法写出有关接待来宾的英文句子。b.熟悉电话留言的基本格式并能作简单留言。熟悉电话留言的基本格式并能作简单留言。WritingIntegrated Skills DevelopmentAustralians generally dont like to talk business during leisure hours,and they avoid making class distinctions.For example,when riding alone in a taxi,its conside

7、red polite to sit in the front seat with the driver.If an Australian invites you to afternoon tea,you expect just a cup of tea.However,an invitation to tea usually will include dinner.Lead-in Do you know it?AustraliaCultural Tips for Receiving Guests in Different Countries:Integrated Skills Developm

8、entRemember that Canada is,by law,a bilingual country.In fact,about 25 percent of the population consider French their first language.Nearly all government employees in Canada are bilingual.Lead-in Do you know it?CanadaCultural Tips for Receiving Guests in Different Countries:Integrated Skills Devel

9、opmentWhen invited to a meal in India,guests should offer a gift of flowers,candy or fruit to their host.At some social gatherings,guests are adorned with garlands of flowers.These should be removed and carried in the hand as an expression of humility.Indians are often too polite to say no to an inv

10、itation;if they cannot attend,they will more likely say“lll try.”Lead-in Do you know it?IndiaCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentMeals in Italy are generally unhurried,and can last up to four hours.During the meal,it is impolite to put your hands in

11、 your lap.At the table,it is also impolite to stretch at the table,even if the meal is over.Lead-in Do you know it?ItalyCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentIn business dealings in Japan,a well-groomed,conservative look for men and women is advisable

12、.Avoid trendy hairstyles,and heavy make-up and jewellery.Always treat a business card carefully,never bend it or write on it,as this will be considered a direct insult.If your host is quiet,do not be concerned;silence is an ordinary part of conversation.Lead-in Do you know it?JapanCultural Tips for

13、Receiving Guests in Different Countries:Integrated Skills DevelopmentIn Kenya,it is customary to shake hands when first meeting people and when taking your leave.After English,Swahili is the most common language.When invited to someones home,do not bring flowers,as they usually used to express condo

14、lences.Lead-in Do you know it?KenyaCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentWhen meeting,Russians shake hands firmly.Pointing with the index finger is considered impolite but it is frequently done.Russians enjoy giving and receiving gifts.Although not ex

15、pected,guests usually bring the host a gift of flowers,food or vodka.If friends open a bottle of vodka,they usually drink until the bottle is empty.Russians prefer to have social interaction before discussing business.Doing business over the telephone without meeting the prospective client or partne

16、r is ineffective.Lead-in Do you know it?RussiaCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentKorean is the official language.English is taught in school and many people have a good understanding of it.Giving gifts as a means of obtaining favors is common espec

17、ially in the workplace.A bow followed by a handshake is the usual greeting between men.Eye contact is important while conversing.In general,people do stand in line and pushing and crowding are considered impolite.Lead-in Do you know it?Republic of KoreaCultural Tips for Receiving Guests in Different

18、 Countries:(A visitor wants to see the vice-president,and the receptionist is greeting him.)Receptionist:Good morning,may I help you?Visitor:Yes,Id like to see Mr.Chen,the vice-president.Receptionist:May I have your name,please?Visitor:George Smith of Walsh Company.Receptionist:Thank you,Mr.Smith.Le

19、t me see if he is available.Would you wait just a moment,please?.Im afraid Mr.Chen is occupied at the moment.Would you mind waiting?Visitor:Well,how long will it be?Integrated Skills DevelopmentDialogueCan I See Your Manager?副总裁副总裁A可接受探访可接受探访的的忙碌忙碌 介意介意Receptionist:About an hour.Visitor:Oh,thats too

20、 long.Ill have a meeting at 11.Receptionist:Would you like to make an appointment for some other time?Visitor:Yes,I suppose so.Friday morning at 9:30.Is that all right?Receptionist:Yes.Ill make a note of it.Ill also ask him to confirm.Does he have your telephone number?Visitor:Yes,he does.Receptioni

21、st:OK,Mr.Smith.Well see you on Friday.Visitor:Thank you.Good-bye.Receptionist:Good-bye.Integrated Skills DevelopmentDialogue约会约会我想是这样我想是这样A证实证实(The receptionist is trying to make an appointment between her manager and the visitor.)Receptionist:Good afternoon.Can I help you?Visitor:Yes.May I see Mr.L

22、awson,your production manager,please?Receptionist:Im sorry,Mr.Lawson is out on business today.Visitor:Well,Id like to make an appointment to see him some time next week.Receptionist:Let me check Mr.Lawsons diary.Just a moment.I wont be long.Yes,Mr.Lawson doesnt seem to be busy on Tuesday morning,Wed

23、nesday afternoon and Friday morning.Integrated Skills DevelopmentDialogueLet Me Check.生产生产出差出差记事簿记事簿等一下等一下BVisitor:Could I make an appointment for Wednesday afternoon,please?Receptionist:Would 2:30 be convenient?Visitor:Yes.Thatll be fine.Receptionist:Ill make a note of that.Would you like me to con

24、firm the appointment?Visitor:Yes,please.Here is my card.You can contact me any day.Receptionist:Fine.Ill do that.Visitor:Thank you very much.Good-bye.Receptionist:Good-bye.Integrated Skills DevelopmentDialogue接触接触 联系联系BSecretaries who receive visitors are called receptionists.There are different kin

25、ds of receptionists however.In a small firm,the receptionist may have to receive visitors and do some typewriting and clerical work.In a large firm,on the other hand,a receptionist only receives visitors and makes appointments and travel arrangements.Integrated Skills DevelopmentPassageA Receptionis

26、ts Job接待接待打字的；书记打字的；书记的；另一方面的；另一方面安排安排AThere are different tasks in receiving visitors.Executives should tell receptionists about all their appointments.This should be done in advance or at the beginning of each day.They should report their movements(for example,going to see an important person,goin

27、g to lunch)throughout the day.If the receptionist has this information,she can receive and talk to visitors without any delay,and she can work efficiently.Integrated Skills DevelopmentPassage任务任务经理经理提前提前报告报告动向；例如动向；例如遍及，贯穿遍及，贯穿效率高地效率高地AIntegrated Skills DevelopmentAnswer the following questions brie

28、fly according to the dialogues.11.Who is Mr.Chen?2.Can Mr.Chen see the visitor now?Why?3.Does the visitor want to make a new appointment?4.When is the new appointment?He is the vice-president of the company.No,he cant,because he is occupied at the moment.Yes,he does.Friday morning at 9:30.Integrated

29、 Skills DevelopmentAnswer the following questions briefly according to the dialogues.15.Who is Mr.Lawson?6.Why cant he see the visitor?7.When can the visitor see the manager?He is the production manager.Because he is out on business.Wednesday afternoon at 2:30.Integrated Skills DevelopmentAnswer the

30、 following questions according to Passage a.21.What kind of people are receptionists?2.What does a receptionist usually do in a small firm?3.What does a receptionist usually do in a large firm?4.Why should executives report their movements to their receptionists?They are secretaries who receive visi

31、tors.In a small firm,he/she may receive visitors and do some typewriting and clerical work.In a large firm,a receptionist may only receive visitors and make appointments and travel arrangements.So that they can work efficiently.Integrated Skills DevelopmentThe following is a summary of the patterns

32、and expressions used in receiving visitors.Read them carefully and try to remember them by heart.31.This is the receptionist.Welcome!Can I help you?2.Do you have an appointment?May I have your name,please?The manager wants to know if your business is urgent.3.Can I ask what you wish to see him about

33、?Im told to get that information from every caller.Integrated Skills DevelopmentThe following is a summary of the patterns and expressions used in receiving visitors.Read them carefully and try to remember them by heart.34.Mr.Smith is here for his appointment.The manager is expecting you in his offi

34、ce.Please go right in.Mr.Chen wants to know if your business is urgent.5.Im sorry.The manager is occupied at the moment.Would you please have a seat and wait for a moment?Would you please leave your card?Integrated Skills DevelopmentGive a warm reception to the visitor on behalf of your company.4Rec

35、eptionist:Good morning.1 _?(问他有何事问他有何事)Visitor:Yes,I have an appointment with Mr.Chen,the vice-president.Receptionist:2 _?(问他姓名问他姓名)Visitor:George Smith of Walsh Company.Receptionist:Thank you very much,Mr.Smith.Ill call Mr.Chens office.3 _?(告告诉他坐下等一下诉他坐下等一下)Visitor:Thank you.Receptionist:Mr.Chens o

36、ffice?This is Receptionist.4 _.(告诉他有位史密斯先生来这里赴约告诉他有位史密斯先生来这里赴约)Can I help youMay I have your name,pleaseWould you please have a seat and wait for a momentMr.George Smith of Walsh Company is here for his appointmentIntegrated Skills DevelopmentGive a warm reception to the visitor on behalf of your co

37、mpany.4Secretary:Please send him in.Receptionist:Thank you.5 _.(告诉史密斯先生陈先生正等着见他告诉史密斯先生陈先生正等着见他并请他进去并请他进去)Visitor:Thank you very much.Receptionist:6 _.(表示不用谢表示不用谢)Mr.Chen is expecting you,Youre welcomeMr.Smith.Please go right inSupplementary SentenceIntegrated Skills DevelopmentMatch the explanations

38、 in Column B with words and expressions in Column a.5Column A Column B 1.appointment a.a small card with a persons name,position,address,telephone number,etc.on it2.executive b.duty3.clerical work c.to write down4.visiting card d.problem,question5.task e.a person in a position of management6.note f.

39、work in an office7.matter g.a time and place arranged for a meetinggefabcdIntegrated Skills DevelopmentTranslate the following sentences into English.61.您有事吗？您有事吗？(help)2.请问尊姓大名？请问尊姓大名？(have)3.我看看他在不在。我看看他在不在。(available)4.陈先生现在正忙着呢。陈先生现在正忙着呢。(occupied)5.请您坐着等一下好吗？请您坐着等一下好吗？(have a seat)Can I help yo

40、u?May I have your name,please?Let me see if he is available.Mr.Chen is occupied at the moment.Would you please have a seat and wait for a moment?Integrated Skills DevelopmentTranslate the following letter into Chinese.7Dear Sirs,I would like to book a single room with a bath from the 21st of Septemb

41、er to the 2nd of October,inclusive.Its for Allan Mancone,our sales manager.As you know,our executives usually stay at your hotel when in London.We would like you to provide a room with a telephone extension.We would like a room overlooking the park,if possible.Mr.Mancone will arrive on the morning o

42、f the 21st of September,and leave in the afternoon on the 2nd October.We would like you to confirm this booking with a return letter.We look forward to hearing from you.Yours faithfullyIntegrated Skills DevelopmentTranslate the following letter into Chinese.7先生们：先生们：我想预订一个带洗澡间的单间，从我想预订一个带洗澡间的单间，从9月月

43、21日到日到10月月2日（含日（含2日），日），是为我们的销售经理马肯先生订的。正如你们所了解的，我们的是为我们的销售经理马肯先生订的。正如你们所了解的，我们的经理到伦敦通常都是住在贵酒店。望您能提供一个带电话分机的经理到伦敦通常都是住在贵酒店。望您能提供一个带电话分机的房间，最好能俯瞰公园的。马肯先生将于房间，最好能俯瞰公园的。马肯先生将于9月月21日上午到达，日上午到达，10月月2日下午离开。日下午离开。望您能回信确认此项预订。我们期待着您的回信。望您能回信确认此项预订。我们期待着您的回信。李玲谨启李玲谨启Integrated Skills DevelopmentRead the foll

44、owing sentence patterns selected from Passage A,paying attention to the italicized parts and then translate sentences a,b and c.81.Secretaries who receive visitors are called receptionists.a.Scientists who study physics are called physicists.b.做手术的医生称为外科医生做手术的医生称为外科医生(surgeon)。c.写诗的作家称为诗人。写诗的作家称为诗人。

45、研究物理学的科学家称为物理学家。研究物理学的科学家称为物理学家。Doctors who make operations are called surgeons.Writers who write poetry are called poets.Integrated Skills DevelopmentRead the following sentence patterns selected from Passage A,paying attention to the italicized parts and then translate sentences a,b and c.82.This

46、should be done in advance or at the beginning of each day.a.This should be prepared in advance or just before the cooking.b.这应在演讲的开始或结尾部分提到。这应在演讲的开始或结尾部分提到。c.这应该给经理本人或给他的私人秘书。这应该给经理本人或给他的私人秘书。这应该在烹饪之前或刚开始烹饪时就准备好。这应该在烹饪之前或刚开始烹饪时就准备好。This should be mentioned at the beginning or at the end of a speech.

47、This should be given to the manager himself or to his personal secretary.Supplementary ExercisesSentenceExercise When a visitor without an appointment arrives,the receptionist should offer him a seat,and promise to contact the person he wishes to see.The visitor may offer a visiting card with his na

48、me,title and his company on it.If the visitor does not offer a card,the receptionist should note the visitors name,the date and time and his firm.If there is a delay,the receptionist should offer the visitor something to read.If there is a long delay the visitor will appreciate some form of explanat

49、ion.The receptionist should apologize for any delay.Integrated Skills Development许诺；联系许诺；联系期望期望道歉道歉Integrated Skills DevelopmentRead the passage carefully and then answer the following questions that follow.9Integrated Skills DevelopmentIntegrated Skills Development1.What should the receptionist do

50、when a visitor arrives without an appointment?2.What does a visiting card tell you?3.What should the receptionist do if the visitor does not offer his visiting card?Read the passage carefully and then answer the following questions that follow.9He or she should offer him a seat,and promise to contac