导游英语(第二版)-电子教案Chapter-1-Meeting-the-Tour-Group课件.ppt
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- 导游 英语 第二 电子 教案 Chapter Meeting the Tour Group 课件
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1、2022-11-71导游英语导游英语 第二版第二版 2022-11-72Unit One Meeting the Tour GroupTravel in Beijing导游接站导游接站北京导游北京导游2022-11-73教学内容教学内容2022-11-74 Part A Know-how for Tour Guides导游实务导游实务 1.Preparations for Meeting the Tour Group接团准备接团准备 2.Meeting Tourists at the Airport机场迎宾机场迎宾 3.Taking Tourists by Mistake错接游客错接游客 Pa
2、rt B Listening Comprehension导游听力导游听力训练训练 The Temple of Earth地坛地坛教学内容教学内容 Part C Welcome Speech欢迎词欢迎词 Welcome Speech by a Local Guide地陪致欢地陪致欢迎词迎词 Part D Situational Dialogue情景对话情景对话 The Great Wall长城长城 Part F Introduction to Tourist Sites景点讲景点讲解解 The Former Imperial Palace故宫故宫教学内容教学内容 Part F Tourism C
3、ulture旅游文化旅游文化 The Colors of Imperial Palaces皇宫的颜色皇宫的颜色 Part G Translation景点翻译景点翻译 Tourist Sites in Beijing北京旅游景点北京旅游景点导游实务导游实务Part A:Know-how for Tour Guides casually adv.随便地;临时地随便地;临时地 excessive adj.过多的过多的,过分的过分的 decently adv.端正地端正地,正派地正派地 tattoo n.纹身纹身 appropriate adj.适当的适当的 sandal n.凉鞋;便鞋凉鞋;便鞋 g
4、ender n.性别性别New words occupation n.职业职业 banquet n.宴会宴会 transfer v.转运;转送转运;转送 claim v.要求;认领(行李)要求;认领(行李)cardboard n.接站牌接站牌 cordially adv.诚恳地诚恳地,诚挚地诚挚地Proper Nouns China Beijing International Travel Service 中中国北京国际旅行社国北京国际旅行社 Beijing Capital International Airport 北京首北京首都国际机场都国际机场 local guide地陪导游(简称地陪导
5、游(简称“地陪地陪”)reception program 接待计划接待计划 travel agency旅行社旅行社 group code 团号团号 tour leader 领队领队 national guide 全陪导游全陪导游,称称“全陪全陪”sponsor travel service组团社组团社导游实务导游实务2022-11-7101.Preparations for Meeting the Tour Group Miss.Wang Junling,a new guide from China Beijing Capital International Travel Service wi
6、ll pick up the Browns at the Beijing International Airport at seven this evening.She is making preparations for meeting tourists.The manager helps her to prepare the documents and reminds her of the important points she should remember as a local guide.1.Listen carefully,and fill in the words or phr
7、ases you have just heard.l(1)A guide should dress decently,especially on the occasion of meeting the tour group at the airport.Tattoos and _ are not appropriate for a guide.No guides are allowed to wear shorts,a _ or sandals.l(2)A male guide should not wear shorts or wear his cap backwards or _.A fe
8、male guide may dress casually,but should not wear the _ and have excessive makeup.dyed hairsleeveless shirtsidewaysmini skirtl(3)A guide should remember the details of the reception program before he picks up tourists _.A reception program should include name of travel agency,group code,name of tour
9、 leader or _,names and number of tourists,arrival time,modes of transport,accommodation and so on.at airportnational guide导游实务导游实务2022-11-7132.Listen again and answer the following questions.1.What does a guide usually wear when he goes to meet tourists at the airport?A guide should dress decently,e
10、specially on the occasion of meeting the tour group at the airport.Tattoos and dyed hair are not appropriate for a guide.No guides are allowed to wear shorts,a sleeveless shirt or sandals without socks.A male guide should not wear shorts or wear his cap backwards or sideways.A female guide may dress
11、 casually,but should not wear the mini skirt and have excessive makeup.2.Do you think a guide should know the details of the reception program?Why or why not?A guide should remember the details of the reception program.A reception program should include name of travel agency,group code,name of tour
12、leader or national guide,names and number of tourists,arrival time,modes of transport,hotel and so on.Only when he knows the details of the reception program can the guide offer tourists quality service and avoid possible mistakes when he takes them around.导游实务导游实务2022-11-7152.Meeting Tourists at th
13、e Airport Miss.Wang Junling gets all the documents ready and calls the driver to get off to see the Browns at the airport.Before she leaves the manager gives her more suggestions.Miss.Wang takes notes while the manager lists the main requirements of meeting tourists.arrive 2.stand at3.check4.claim5.
14、deliverA.the luggageB.entrance of the airpotC.half an hour earlierD.the passportE.exit of the airportF.the parking placeG.a welcome speech H.group codeColumn AColumn B1.Listen carefully,and match the information in column A with that in column B(There are two extra items in column B).2022-11-717Sugg
15、estions:(1)Prior to arrival:confirm expected arrival time;arrive at airport 30 minutes prior to expected arrival time and confirm the exact parking place;reconfirm exact arrival time;contact porter and inform him of the luggage area;stand at a highly visible location in the exit,in full view of arri
16、ving tourists with a cardboard.导游实务导游实务2022-11-718(2)Upon arrival of the tour group:meet the tour group and check the group code,number of tourists and name of the national guide or tour leader;make sure that all the luggage has been claimed and collected by porter and transferred to the coach;lead
17、tour group to the coach and stand by the door to politely greet tourists and confirm the number of tourists.2022-11-719(3)En route to the hotel:greet tourists cordially or deliver a welcome speech;inform overseas tourists of the local time;give a brief introduction to local customs,location of the h
18、otel;inform tourists of first meeting place and parking place(if applicable).导游实务导游实务2022-11-7202.Listen again and answer the following questions.1.How does a guide meet tourists at the airport when they arrive?When they arrive the guide should greet them with a friendly manner,check the group code,
19、number of tourists and name of the national guide or tour leader.He must make sure that all the luggage has been claimed and collected by porter and transferred to the coach;then take them to the coach and stand by the door to politely greet them and confirm the number of tourists.2.What does a guid
20、e serve tourists on the way to the hotel?The guide should greet them cordially or deliver a welcome speech,inform overseas tourists of the local time,give a brief introduction to local customs,location of the hotel;in addition,he or she should inform tourists of first meeting place and parking place
21、 if applicable.导游实务导游实务2022-11-722Additional Tips for Tour GuidesTaking Tourists by Mistake A guide should take precautions to avoid the mistakes when he meets tourists at the airport or bus station:A guide may pick up tourists other than his own tour group because of carelessness,while his own tour
22、ists are left at the airport or,have been picked up by some other guide.To avoid such mistakes,the guide may take the following measures:2022-11-723 The guide should double-check the information of the tour group:checking the name of sponsor travel service,number of tourists and name of the national
23、 guide or tour leader.If he mistakes the tour group of other travel agency for his own group,he should first report the case to his travel service and do an apology to the tourists.Meanwhile he must hand the tour group over to the other travel agency.2022-11-724 If the tour group belongs to the trav
24、el service that he works for,but he is not supposed to be their guide,the local guide may make the best of the mistake by acting as its guide and picking them up.2022-11-725Exercise:Decide whether the statements are true or false If it is true,put“T”in the space provided and“F”if it is false.1._ Som
25、etimes it happens that no guide meet the tourists when they arrive at the airport because(a)The sponsor travel service fails to inform the local agency of the arrival time;(b)The local agency gives the guide inaccurate information;(c)The guide remembers the wrong time and place of arrival;(d)The gui
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