体验商务英语(第二版)课件第2册课件Unit-10-conflict.ppt
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- 体验 商务英语 第二 课件 Unit 10 conflict
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1、Unit 10 ConflictSmooth seas do not make skillful sailors.African proverb“Why is there no conflict at this meeting?”“Diversity is a great force towards creativity.”Starting upHow good are you at managing conflict?Do the quiz and check out your answer on page 138.Pay attention to the use of the follow
2、ing words and phrases.intervene:do something to deal with a problemPeople usually dont want to intervene in disputes between husbands and wives.take sides with,take the side of I dont like him but this time Im taking sides with him/taking his side.as though/as if He looks as though(as if)he knows ev
3、erything.He behaves as if nothing has happened.turn downWould you turn down the TV a little bit?Its too loud.get back at He was trying whatever he could to get back at his ex-wife.listeningHandling conflictsWork in pairs.Make a list of common causesof conflict in companies and organisations.ABListen
4、 to the first part of the interview on Eileen Carroll and note down the causes of conflict she mentions.Unrealistic expectations about what a contract can deliver;lack of flexibility;lack of communication;differences of opinion about how an arrangements is meant to work;changes in personnel or manag
5、ement structures;a machine component failing;a specification not being thought through.Listen to the first part again and complete cause of conflict with one word.C1 _ expectations about what a contract can deliver2 lack of _ when expectations are not being met3 _ badly or not at all4 a change in _5
6、 change of _ structuresDListen to the second part of the interview.What are the three key elements that helpher resolve business disputes?unrealisticflexibilitycommunicatingpersonnelmanagement1 creating focus(i.e.ensuring that there is a full and frank discussion with the parties in dispute about th
7、e issues as they understand them)2 creating the right atmosphere for difficult conversations to take place(in other words,creating an environment for the parties to discuss difficult issues thoroughly)3 making sure that the decision-makers are willing to get involved in the mediation processETell yo
8、ur partner about any experience you have of:1 a conflict which was handled well2 a conflict which was handled badly.Conflict managementReadingADiscuss these questions.1 What qualities does a mediator need?2 Disagreement is a form of conflict.In what ways can it make meetings and discussions more pro
9、ductive?BWork in groups of four.You are going to read some advice about handling conflict.Two of you work on Article A,and two on Article B.In your pairs,match the words from the article 1-4 to their meanings a-d before you read.Then discuss the five pieces of advice and rank them in order of useful
10、ness.Article A1 to jump to conclusions2 to move things forward3 to be consistent4 to talk down to somebodya)not to change your attitude or behaviourb)to make someone feel unimportantc)to make a situation betterd)to make a decision too quicklyArticle B1 to move things forward2 to get in somebodys sho
11、es3 favouristism4 to jump to conclusionsa)to make a decision too quicklyb)when you treat a person better than others unfairlyc)to make a situation betterd)to try and see things from someone elses point of viewCWork with one person from the other pair.1 In your own words,tell each other about your tw
12、o most useful pieces of advice.2 Tell each other if there is any advice in the articles that you do not completely agree with.D Discuss these questions.1 How do people usually deal with personal conflict in your country?In what ways is it different from other countries you know?2 Conflict management
13、 often differs from one company to another.How do people handle conflict in your company?How does it differ from other companies?set up An improvised platform was set up in the market square.deal withHe has been dealing with this shop for twenty years.make sure Lets make sure that it has been finish
14、ed.motivateA good teacher has to be able to motivate her students.Word studyscenarioIn the scenario posed by many climatologists,decades of continued global warming would raise sea levels anywhere from 20 inches to more than 11 feet as the polar ice caps melt and the oceans upper layers expand.favou
15、ritismThe students accused the teacher of favouritism.She had four children but never showed any favouritism.perceptionThere is a general public perception that standards in schools are falling.VocabularyWord buildingAUse the correct form of the following words to complete the chart.1 patiencepatien
16、t2 calmnessnervous3 weaknessstrong4 toughness5 emotion6 consistency7 sympathy8formalinformal9 enthusiasm10creativeimpatientcalmweaktoughweakemotionalunemotionalconsistentinconsistentsympatheticunsympatheticformalityenthusiasticunenthusiasticcreativityuncreativeNounAdjective OppositeB Forming opposit
17、e meanings of adjectivesa)Using a prefixb)Using a different wordformalbeautifulkindtallregularhardlegalrichpolitehighpleasedill/sickcompletecold/coolrelevantlightperfectdarknaturaltrueinformalunkindirregularillegalimpolitedispleasedincompleteirrelevantimperfectunnaturaluglyshortsoftpoorlowhealthywar
18、m/hotheavybrightfalsein-un-ir-il-im-dis-c)Using a paraphrase,e.g.not credible;not(very)creativeCUse one of the adjectives or its opposite to complete the following sentences.1.He gets very angry if people are late for negotiations.2.He is very _.2.She always has ideas and easily finds solutions to p
19、roblems.She is a very _ person.3.He never shows anger,enthusiasm or disappointment during a negotiation.He is totally _.4.He always agrees with everything his negotiating partner suggests.He is _.5.I told him I was feeling really bad,and all he asked was Will you be able to meet the deadline?How can
20、 anyone be so _?6.He likes people to feel comfortable and relaxed during a negotiation.An _ atmosphere is very important to him.impatientcreativeunemotionalweakunsympatheticinformalWhat do you think are the best and worst qualities for a negotiator?Group discussionDLanguage reviewConditionalsReal co
21、nditionals:If+present tenses,modal verbs+VIf it rains tomorrow,I will stay at home.If you study hard enough,you will have no difficulty passing the final exam.If you are staying for another night,I will ask the manager to give you a better room.If you have finished dinner,I will ask for the bill.If
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