商务礼仪英语介绍.ppt

1、2022-11-2商务礼仪英语介绍商务礼仪英语介绍商务礼仪英语介绍商务礼仪英语介绍Company LogoContents Business attire1 Reception Manner 2 Telephone Manner3商务礼仪英语介绍Company Logov Specifics For Mens Business Casualv Specifics For Womens Business CasualBusiness Attire(服饰）服饰）商务礼仪英语介绍Company LogoSpecifics For Mens Business Casualv Ties:Ties are

2、 generally not necessary for business casual.Shirts:Longsleeved shirts are considered dressier than shortsleeved and are appropriate even in summer.Choosing white or light blue solid,or conservative stripes（条纹布）（条纹布）is your safest bet.商务礼仪英语介绍Company Logo Socks:Do wear dark socks,midcalf（小腿肚）（小腿肚）le

3、ngth so no skin is visible when you sit down.Shoes:Leather shoes should be worn.Jewelry:Wear a conservative watch.If you choose to wear other jewelry,be conservative.Removing earrings is always a safe bet.Specifics For Mens Business Casual商务礼仪英语介绍Company Logo Correct tie length-Up to belt level/wais

4、tSpecifics For Mens Business Casual商务礼仪英语介绍Company LogoCorrect sleevelength of shirtSpecifics For Mens Business Casual商务礼仪英语介绍Company LogoCorrect length of TrousersSpecifics For Mens Business Casual商务礼仪英语介绍Company LogoWrong pattern of shoesSpecifics For Mens Business Casual商务礼仪英语介绍Company LogoPants/

5、Skirts:Women can wear casual pants or skirts.Neither should be tight.Skirt Lengths:Often vary from season to season.Avoid extreme trends,especially with short lengths.Specifics For Womens Business Casual商务礼仪英语介绍Company Logov Shirts/Sweaters:In addition to tailored shirts or blouses,tailored knit swe

6、aters and sweater sets are appropriate business casual choices for women.v Shoes:Shoes should be leather or microfiber(超细纤维超细纤维).Regardless of style,avoid extremes.Make certain you can walk comfortably in your shoes.Specifics For Womens Business Casual商务礼仪英语介绍Company LogoReception Etiquettesv Recept

7、ionv Guidence商务礼仪英语介绍Company LogoThe basic procedures 1.Greetings 2.Confirm his identity and ask him whether he has maked a reservation（预约）（预约）3.Contact respondents 商务礼仪英语介绍Company LogoHow to say hello3S principles：1.Stand up2.See3.Smile 商务礼仪英语介绍Company LogoOn the basis of 3S,you can say：Good mornin

8、g .Good afternoonMay I help you?Excuse me!May I have your name,please?Just a moment,please!商务礼仪英语介绍Company LogoHow to receive the unexepected guest？First of all,you should give the guest some drink enthusiastically 商务礼仪英语介绍Company LogoHow to receive the unexepected guest？Second,you need to ask the g

9、uests identity namethe place of workposition商务礼仪英语介绍Company LogoHow to receive the unexepected guest？v Then,you should understand the intention of the guests,and say:Wait a minute,please!I will go to see whether general manager in the office.v If the manager doesnt want to see the unexepected guest,

10、so you can say:I am so sorry that our manager is not here now.商务礼仪英语介绍Company LogoHow to guide guests to the reception room？v(1)Gather up documentsv(2)Guide guests商务礼仪英语介绍Company LogoHow to guide guests to the reception room？Pay attention to：1.direction:You should walk in front of the guests left 2.

11、Distance:You should stay away from the guest one metre away 3.Gestures tip :This way,please!4.Adjust pace :Follow the guests pace,then adjust the pace5.Talk to the guest :Searching for the right topic.商务礼仪英语介绍Company LogoSome sentences about the reception etiquettes v Guide Directions：v 1.This way,p

12、lease!/Come with me,please!v 2.I will show you to Business Center.v 3.The toilet is over there.v 4.A:Could you please tell me the way to the Metro Station?B:Please go straight,turn right and then you cant miss it.v 5.You can take that escalator(自动扶梯）自动扶梯）over there to the second floor.商务礼仪英语介绍Compan

13、y LogoSome sentences about the reception etiquettesv Providing Service v 1.Would you like me to help you with your baggage?v 2.You can use internet in Business Center.v 3.How many papers do you want to copy?v 4.Where would you like to fax this paper?v 5.Please sign your name here.v 6.Please fill out

14、 the Registration(登记登记)Form first.v 7.You can take a taxi to your hotel.商务礼仪英语介绍Company LogoTelephone Manner v Answeringv Calling商务礼仪英语介绍Company Logov Answer all calls within 3 ringsv Be patient and smilev Repeat information to be sure its correctv Take notes if necessaryv Be clear avoid some jargon

15、 and slangv Use callers namev Thank the caller on completion of the call and bid a friend farewellSome basic principles商务礼仪英语介绍Company Logo1)Answering an outside callv Opening:“Good morning.This is.v Speaking:How may I assist you?”v Closing:“Thank you for calling us,good bye”v Remember:Always put yo

16、ur smile into your voiceTelephone Manner 商务礼仪英语介绍Company Logo2)Answering an internal callv Opening:“Good morning.This is Marriott Caf,v Lisa speaking.How may I assist you,Mr./Ms._?”v Closing:“Thank you for calling us,good bye,Mr./Ms._.”v Tips:Whenever possible,try and determine the callers name and

17、refer to it throughout the conversation.Also speak slowly and clearly.Telephone Manner 商务礼仪英语介绍Company Logo3)Placing a call on holdv 1.May I place you on hold,please?”Wait for the replyv 2.Should the waiting time be longer,make a point of getting back to the caller on hold every 2 min to give the ca

18、ller a progress report.v“Thank you for holding,John.I am afraid that Jack is still on the other line.Would you like to keep holding or may I take a message?”v 3.Always thank the caller for holding and show him that we appreciate his time and patience.v“Thank you for holding,this is Lisa speaking,how

19、 may I assist you?”Telephone Manner 商务礼仪英语介绍Company Logo4)Terminating callv 1.Use a suitable closing phrase:“Thank you for calling us,Mr.Smith.”“Its my pleasure,Mr.Smith.”v 2.Always say”Good Bye“instead of“bye-bye”,”Okay”etc.v 3.Let the caller hang up first,then hang up gentlyTelephone Manner 商务礼仪英语

20、介绍Company LogoSome phrase and sentencev One moment,please.v Hold on,please.v I am sorry,Jack is not in the office now.v Who is speaking ,please.v May I have your name,please.v Would you like to leave a message?v Pardon,I did not get you.v Would you say it again please?v How to spell your name,please?v Thanks for your calling.2022-11-2商务礼仪英语介绍