高中英语高三一轮复习写作提升训练投诉信课件(共20张).pptx

1、写作提升训写作提升训练练投诉信投诉信每日一背 Please send me a card Postcards always spoil my holidays.Last summer,I went to Italy.I visited museums and sat in public gardens.A friendly waiter taught me a few words of Italian.Then he lent me a book.I read a few lines,but I did not understand a word.Every day I thought abo

2、ut postcards.My holidays passed quickly,but I did not send any cards to my friends.On the last day I made a big decision.I got up early and bought thirty-seven cards.I spent the whole day in my room,but I did not write a single card!明信片总搅得我假日不得安宁明信片总搅得我假日不得安宁。去年夏天，我去了意大利去年夏天，我去了意大利。我参观了博物馆，还去了公园我参观了

3、博物馆，还去了公园。一位好客的服务一位好客的服务员教了我几句意大利语，之后还借给我一本书员教了我几句意大利语，之后还借给我一本书。我读了几行，但一个字也不懂我读了几行，但一个字也不懂。我每天都想着明信片的事我每天都想着明信片的事。假期过得真快，可我还没有给我的朋友们寄过一张明信片假期过得真快，可我还没有给我的朋友们寄过一张明信片。到了最后一天，我作出了一项重大决定到了最后一天，我作出了一项重大决定。我早早。我早早起了床，买来了起了床，买来了37张明信片。张明信片。我在房间里关了整整一天我在房间里关了整整一天。然而竟连一张明信片也没写成然而竟连一张明信片也没写成！一一.句式提升句式提升我深信我深

4、信例句：例句：I am greatly convinced that we will defeat this Novel Coronavirus.1.我深信，只要我们坚持每天背一些有用的表达，我们就可以提高我们的英语写作。我深信，只要我们坚持每天背一些有用的表达，我们就可以提高我们的英语写作。2.我深信预防重于治疗。我深信预防重于治疗。3.我坚信中国将会越来越强大。我坚信中国将会越来越强大。1.I am greatly convinced that we can improve our writing if we insist on reciting some useful expressio

5、ns.2.I am greatly convinced that prevention is better than cure.3.I am greatly convinced that China will become more and more powerful.二二.I am greatly convinced(that)=I am greatly assured(that)eg:更严重的是更严重的是,我们不珍惜野生动物。我们不珍惜野生动物。What is more serious is that we do not cherish the wildlife.1.更严重的是你没有意识到

6、自己的错误。更严重的是你没有意识到自己的错误。2.更更重要的是重要的是我们应该和动物我们应该和动物和谐相处和谐相处，创造，创造令人愉快的生态环境令人愉快的生态环境。3.更为严重的是随着越来越多的树木被砍伐，大自然的平衡已经被破坏。更为严重的是随着越来越多的树木被砍伐，大自然的平衡已经被破坏。1.What is more serious is that you didnt realize your mistake.2.What is more important is that we should live in harmony with animals,creating a pleasant

7、ecological environment.3.What is more serious is that with more and more trees cut down,the balance of nature has been damaged.三、三、What is more serious is(that)更严重的是更严重的是Dear Sir/Madam,I am writing to complain 1.your hotel.I had a terrible stay in Room 5012 of your hotel from the 24th to the 26th of

8、 May,2.I came to Guangzhou on business.Firstly,the conditioner in my room could not 3.(turn)down or switched off.I asked your front desk manager and she told me she 4._(send)someone to my room immediately.But no one came.As 5._ result,I was quite 6.(comfort)staying in the room.Secondly,I found the b

9、athroom dirty and smelly and there was no hot water supply.Besides,the noise at night was 7._ loud that I found 8._difficult for me to fall asleep.When I asked to change a room,I 9.(tell)it was impossible because the hotel was full.If you dont try to improve your service,how can you expect more cust

10、omers?I hope your take my complaint 10._ consideration.aboutwhenbe turnedwould send auncomfortablesoitwas toldinto二二.篇章训练篇章训练 【投诉信投诉信】Dear Sir/Madam,Now I am writing to make a complaint about the TV set bought from your shop.Several days ago,I bought a TV set in your shop,but when I brought it home

11、and turned it on,I found it didnt work properly.So I took it back to the shop and told the assistant what had happened.To my surprise,your assistant didnt help me to solve the problem.On the contrary,he shouted at me rudely and refused to examine it.I know your shop enjoys a high reputation but toda

12、y,I am sorry to find that such poor service should have happened in your shop and your assistant didnt seriously think of the interests of customers.I hope that you can look into this matter and give me a reasonable explanation.Thank you for your consideration and I am expecting an early reply.投诉信框架

13、投诉信框架1.1.写信的目的写信的目的（投诉目标）（投诉目标）2.2.投诉的原因投诉的原因（对方的责任；（对方的责任；给你带来的不便给你带来的不便/损失）损失）3.3.具体要求具体要求（解决方案（解决方案 或希望）或希望）Im writing to make a complaint about First,In addition,What makes me really disappointed is that Due to its poor quality and much inconvenience it has caused,I require that you either or I

14、hope you can take my complaint into consideration.Looking forward to a satisfactory reply at your earliest convenience.1.1.抱怨抱怨2.2.糟糕的服务糟糕的服务3.3.采取措施采取措施4.4.解决问题解决问题5.5.阻止阻止发生发生6.6.调查此次事件调查此次事件 7.7.表达不满表达不满 8.8.要求合理的赔偿要求合理的赔偿make a complaint about/complain aboutpoor servicetake measures/action to do

15、deal with/solve the problemPrevent/keep/stopfrom doinginvestigate/look into the matter/incidentexpress ones dissatisfaction aboutask for reasonable compensation9.9.要求全额退款要求全额退款10.10.弥补弥补损失损失11.11.带来不便带来不便12.12.更糟糕的是更糟糕的是13.13.态度恶劣态度恶劣14.14.忍受忍受15.15.一个满意的解决方法一个满意的解决方法16.16.给出合理解释给出合理解释declare a full

16、 refundmake up for the damagesbring about inconveniencesto make matters worse in a rude mannerput up with/beara satisfying solutiongive a reasonable explanationIn the beginning paragraph:1.1.很抱歉打扰您，但我不得不对你们的很抱歉打扰您，但我不得不对你们的进行投诉进行投诉。(1)I feel bad to trouble you but I have to make a complaint about yo

17、ur(2)Im writing to express my dissatisfaction about/at In the body paragraph:1.1.有一些问题希望能引起你的注意：首先有一些问题希望能引起你的注意：首先 其次其次There are some problems that I wish to bring to your attention.For one thing,For another thing2.2.令我不满意的是令我不满意的是 更糟糕的是更糟糕的是 还有还有The reason for my dissatisfaction is that.Whats wors

18、e,Finally,3.3.现在这个问题持续困扰着我。现在这个问题持续困扰着我。4.4.我多次拨打你们的服务电话，但它总是占线。我多次拨打你们的服务电话，但它总是占线。5.5.在这种情况下，我很难在这种情况下，我很难Now this problem keeps bothering me.I have dialed your service number for several times but it was always busy.Under these circumstances,I find it difficult to.6.6.你们可以尽快给我换件新的吗？你们可以尽快给我换件新的吗？

19、7.7.我要求你们给我换件新的或者给我退全款。我要求你们给我换件新的或者给我退全款。Can you change a new one for me as soon as possible?I require that you either change a new one for me or give me a full refund.In the last paragraph:1.希望你能重视我的投诉。2.如果我的要求得到满足，我会非常感激。3.我建议采取以下方法来解决以上问题，。I hope you will take my complaint seriously.I would be g

20、rateful if my demands can be met.To solve the problem above,it is advisable for you to take the following measures.假定你是李华。你上周在假定你是李华。你上周在Green SupermarketGreen Supermarket买的数码买的数码相机（相机（digital camera digital camera）有质量问题，如黑屏，只能待机）有质量问题，如黑屏，只能待机两小时。请写一封投诉信说明投诉问题，希望可以换一个相两小时。请写一封投诉信说明投诉问题，希望可以换一个相机或者要求退款。机或者要求退款。注意：注意：1.1.词数词数100100左右。左右。2.2.可以适当增加细节，以使行文连贯。可以适当增加细节，以使行文连贯。