品质机能展开法(QFD)VS研发管理(RD)课件.ppt
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- 关 键 词:
- 品质 机能 展开 QFD VS 研发 管理 RD 课件
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1、Quality Function Method VS RD managementIntroduction to Quality Function Deployment What is QFD?Benefits of QFD QFD Methodology The Four Phases Product Planning Design Deployment Manufacturing Process Planning Production Planning Managing the QFD ProcessIntroduction to Quality Function DeploymentWha
2、t is QFD?Introduction to Quality Function Deployment=QFDHINSHITSUQualityFeaturesAttributesQualitiesKINOTENKAIDeploymentDiffusionDevelopmentEvolutionFunctionMechanizationQuality Function Deployment -“Customer Driven Product/Process Development”QFD from the Japanese-Introduction to Quality Function De
3、ploymentThere is no single,right definition for QFD;this one captures its essential meaning:A system for translating customer requirements into appropriate company requirements at each stage from research and product development to engineering and manufacturing to marketing/sales and distributionDef
4、inition of Quality Function Deployment:Prerequisites to QFD are Market Research and VOC gathering.As QFD is the process of building capability to meet or exceed customer demands,understanding the market,knowing the various customer segments.what each customer segment wants,how important these benefi
5、ts are,and how well different providers of products address these benefits are some of the key precursors to a successful QFD.These are prerequisites because it is impossible to consistently provide products/services which will attract customers unless you have a very good understanding of what they
6、 want.Introduction to Quality Function DeploymentWhy was QFD developed?1 Customers are our number one concern.Satisfied customers keep us in business.Therefore,we must have an excellent understanding of their needs.2Proactive product development is better than reactive product development.QFD can he
7、lp a company move toward a more proactive approach.3Quality is a responsibility of everyone in the organization.QFD is a team methodology which encourages a broader employee involvement and focus.4The QFD methodology helps an organization determine the most effective applications for many engineerin
8、g and analytical tools such as:Design of Experiments,Failure Analysis and Statistical Process Control.QFD was developed in Japan in the late 1960s by Professors Yoji Akao and Shigeru Mizuno.The Professors aimed at developing a quality assurance method that would design customer satisfaction into a p
9、roduct before it was manufactured.Prior quality control methods like Ishikawa were primarily aimed at fixing a problem during or after manufacturing.Key Rationale:Introduction to Quality Function Deployment UNEXPECTED,PLEASANT SURPRISES 3M CALLS THEM CUSTOMER DELIGHTSSpokenMeasurableRange of Fulfill
10、mentUnspokenTaken For grantedBasicSpoken If Not MetQFD focuses on Performance Needs and unmet Basic NeedsRECOGNIZE 1)The Impact of Needs on the Customer2)That Customer Needs Change With Time3)The impact of Communication of Customer Wants Throughout the OrganizationWhere does QFD fit?Introduction to
11、Quality Function DeploymentStrategic Issues -Technical Tools -Cultural ChangeSix Sigma/TQMQuality Improvement ToolsQFD-Planning Tool-Customer Driven-Proactive-Cross Functional TeamsTaguchi MethodsFMEAsFault Tree AnalysisCause-Effect DiagramParetoBenchmarkingPugh Concept SelectionEtc SPC Check Sheets
12、-Monitor-Continuous Improvement-Hold the“Gains”Where does QFD fit?Introduction to Quality Function DeploymentCustomer RequirementsCompany MeasuresPart Characteristics(Design)Manufacturing ProcessProduction Requirements(Day to Day Operations)QFD OverviewConverted toConverted toConverted toConverted t
13、oIntroduction to Quality Function DeploymentWhen should QFD be used?1 Customers are complaining or arent satisfied with your product or service.2Market share has been consistently declining.3Extended development time due to excessive redesign,problem solving,or fire fighting.4Lack of a true customer
14、 focus in your product development process.5Poor communications between departments or functions.(Over-the-wall product development).6Lack of efficient and/or effective teamwork.1.Complex Product Development Initiatives1.Communications Flow Down Difficult 2.Expectations Get Lost 2.New Product Initia
15、tives/Inventions1.Lack of Structure or Logic to the Allocation of Development Resources.3.Large Complex or Global Teams1.Lack of Efficient And/or Effective Processes2.Teamwork Issues 4.Extended Product Development Times 1.Excessive Redesign2.Changing Team3.Problem Solving,or Fire Fighting.Introducti
16、on to Quality Function DeploymentBENEFITS OF QFDIntroduction to Quality Function DeploymentChange ComparisonProactive CompanyReactive CompanyTime-14 Months90%CompleteProduction StartFewer and Earlier ChangesIntroduction to Quality Function DeploymentLess Time in DevelopmentPRODUCT DEVELOPMENT CYCLE
17、TIME REDUCTION1/3 TO 1/2Introduction to Quality Function DeploymentFewer Start-Up ProblemsBefore QFDAfter QFDProduction StartMonthsTOYOTA PRODUCTION START UP PROBLEMSIntroduction to Quality Function DeploymentLower Start-Up CostsToyota Production Start-Up CostsJAN 1977INDEX=100OCT 197INDEX=80NOV 198
18、2INDEX=62APRIL 1984INDEX=39LOSSPREPARATION(TRAINING)Production StartIntroduction to Quality Function DeploymentToyota EuropeanRust WarrantyFewer FieldProblemsBeforeQFDAfterQFD4 xProfitIntroduction to Quality Function DeploymentSatisfiedCustomersFocus onCustomer SatisfactionIntroduction to Quality Fu
19、nction DeploymentCompetitive AdvantagesFewer and Earlier ChangesShorter Development TimeFewer Start-up ProblemsLower Start-up CostWarranty ReductionKnowledge TransferCustomer SatisfactionThe bottom line of QFD is higher quality,lower cost,shorter timing and a substantial marketing advantage.Introduc
20、tion to Quality Function DeploymentQFD METHODOLOGYIntroduction to Quality Function DeploymentHouse of QualityDOOR SYSTEM QFDPRODUCT PLANNING MATRIXIntroduction to Quality Function DeploymentKANO MODEL(Of Quality/Features)PERFORMANCEEXCITEMENTBASICCUSTOMERSATISFACTIONVERY SATISFIEDVERY DISSATISFIEDEX
21、PECTEDTYPICAL OF INVISIBLE PRODUCTSONE-DIMENSIONALMOST MARKET RESEARCHUNEXPECTED,PLEASANT SURPRISES3M CALLS THEM CUSTOMER DELIGHTSUNSPOKENDEGREE OF AGREEMENTDID NOTDO AT ALLSPOKENFULLY ACHIEVEDTIMEUNSPOKENIntroduction to Quality Function DeploymentVoice of the customerTranslating for actionThe items
22、 contained in this list are usually very general,vague and difficult to implement directly-they require further detailed definition.One such item might be good ride which has a wide variety of meanings to different people.This is a highly desirable product feature,but is not directly actionable.WHAT
23、WHATHOWIntroduction to Quality Function DeploymentWHATHOWHOWWHATCOMPLEXRELATIONSHIPSUNTANGLINGTHE WEBRELATIONSHIPSIntroduction to Quality Function DeploymentWHATHOWKinds ofRelationshipsSTRONG relationshipMEDIUM relationshipWEAK relationshipCustomer Wants(CTQs)Process/ProductIntroduction to Quality F
24、unction DeploymentWHATHOWRELATIONSHIPSHOW MUCHHow much is enough?Introduction to Quality Function DeploymentWHATHOWRELATIONSHIPSHOW MUCHCorrelation MatrixStrong PositivePositiveNegativeStrong NegativeIntroduction to Quality Function DeploymentWHATHOWHOW MUCHRELATIONSHIPSCONFLICT!1 2 3 4 5=OUR COMPAN
25、Y=COMPETITOR#1=COMPETITOR#2BAD GOOD54321BAD GOODCOMPETITIVE ASSESSMENTSIntroduction to Quality Function DeploymentIMPORTANCE RATINGSRELATIONSHIPSHOWWHATHOW MUCH5321524233 89 9 13 21 25 21 18=1=3=9Introduction to Quality Function DeploymentThe Four Phases of QFDIntroduction to Quality Function Deploy
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