教学课件：《导游英语》1.ppt

1、English For TourismChapter One Reservation and Reception Section 1 Travel Reservation and Information Part Part Situational Dialogue Dialogue OneDialogue One Background:A travel agent of the Summer Travel Service is answering a telephone call from a customer who asks about traveling in Bangkok.背景：阳光

2、旅行社的一位旅行代理人正在接一位咨询到曼谷旅行的顾客的电话。Note1.Can I help you?/What can I do for you?/Is there anything I can do for you?/May I help you?有什么能为您效劳的吗？2.Id like to know if 我想知道是否。Id like to know if you like a four-day package tour.3.package tour.包团游；随旅行社旅游。Package的意思是把一切都像打包似的包在了一起，如门票、机票、旅馆费用等。如果和别人做买卖，提出了一大堆的条件

3、，也可用package 一词，叫做package deal(一揽子交易)，只有当包括的所有条件都接受后买卖才能继续下去。4.minimum price.最低价。5.on a per person basis.以单人计价。6.roundtrip.往返程。7.economy class ticket.经济舱机票。8.accommodation.住处，膳宿；调节；和解；预订铺位。9.When are you planning the travel,sir?先生，您打算什么时候旅行？10.leaflet.小叶；传单；说明书。11.May I have.?请您告知.可以吗？Dialogue S:Good

4、 morning.Summer Travel Service.Li Ming speaking.How can I help you?J:Yes.Id like to know if you offer any travel program to Bangkok?S:We do have such programs.May I suggest to you our 3-day-2-night package tour to Bangkok?J:Very good.What do you charge for it?S:The minimum price for such a tour is R

5、MB l,880 Yuan.And all prices are on a per person basis.1.Id like to know if 我想知道是否我想知道你是否做好了考试准备。I wonder if you have made enough preparation for the exam.2.We do have such programs.的确3.3-day-2-night tour to 到的三日两夜游4.What do you charge for it?怎么收费？5.The minimum price for such a tour is RMB l,880 Yua

6、n.三日两夜游的最低价是3,200元。The minimum price for 3-day-2-night tour is RMB3,200 Yuan.J:Well,I see.What does the package include?S:It includes between Shanghai and Bangkok,two nights hotel accommodation and daily hotel breakfast.When are you planning the travel,sir?J:Not decided yet.It is always my wife who

7、has the final say.Would you please send me a fax about the details?S:No problem.May I have your fax number?J:Thats021-5501.2135.S:021-5501-2135.Okay,youII receive our travel leaflet very soon.J:Thank you for your help.S:Thanks for calling.Goodbye,sir.6.What does the package include?包团游都包括什么？7.It is

8、always my wife who has the final say.总是我妻子做最后决定。8.Would you please send me a fax about the details?您可以细节 用传真给我发过来吗？Dialogue Two Back ground:A receptionist of the Travel Agency is receipting a customer who wants to ask for some information of city tour.背景：一位旅行社接待员正在接待一位咨询城市游的顾客。Note 1.do some sightse

9、eing.游览。Id like to do some sightseeing.我想去看一些景点。2.routes.路线 3.outlying areas 郊区 4.Can you tell me the best sightseeing route to take?你能告诉我最好的观光路线吗？5.I recommend 我推荐.Then I would recommend a five-day package tour to you.那我就给你推荐一个五日包团游吧。6.the terra-cotta warriors in the tomb of Chinas First Emperor.秦始

10、皇兵马俑。7.the Ming Walls.明长城。8.the Drum Tower.鼓楼；钟鼓楼How to Be a good tour guide?。9.the Huaqing Hot Springs.华清池温泉。10.the Great Mosque.清真寺。11.Banpo Neolithic Village Museum.半坡博物馆。12.Big Wild Goose Pagoda.大雁塔。13.How much does it cost for a one-day tour?一日游多少钱？14.If I were you,I would choose a two-day tour

11、,making sure time is not too urgent and you will be not too tired.如果我是您，我就选择两日游。这样既能确保时间不紧张，又能使自己不太劳累。15.pick-up service 接送服务，；接站服务。DialogueA:May I help you,sir?B:Yes.Id like to do some sightseeing.Please tell me some of the places I should visit and the chief points of interests in this city.A:Ther

12、e are several good routes of the city and outlying areas.B:Can you tell me the best sightseeing route to take?A:I recommend our City Tour“A”.B:May I have a brochure to get some information on the sightseeing tours?1.Please tell me some of the places I should visit and the chief points of interests i

13、n this city.我应该游览的景点和这座城市的主要景观2.May I have a brochure to get some information on the sightseeing tours?旅行手册、资料A:Sure.Here are several brochures that you can read and compare.B:Thank you.What does the city tour include?A:It includes visit to the terra-cotta warriors in the tomb of Chinas First Empero

14、r,the Ming Walls,the Drum Tower,the Huaqing Hot Springs,the Great Mosque,Banpo Neolithic Village Museum and Big Wild Goose Pagoda.B:Great.How much does it cost for a one-day tour?A:Its 400 yuan per person.B:Do you think one day is enough for enjoying all these highlights?A:Well,lf I were you,I would

15、 choose a two-day tour,making sure time is not too urgent and you will be not too tired.B:Good idea.Then,Id like to join in a two-day tour on this Thursday.A:OK.We can offer pick-up service at some major hotels in the morning.Where are you staying?B:I stay in Xian Hotel.A:OK.Now would you please pay

16、 for this tour?B:Sure.3.Sure.Here are several brochures that you can read and compare.阅读和比较4.We can offer pick-up service at some major hotels in the morning.在一些主要的酒店Part Reading Passage One Words and Expression：1.trustworthy adj.可靠的；可信赖的 2.attend to注意；照料；致力于 3.a strong sense of dedication 强烈的奉献 4.i

17、n direct service of visitors 直接服务与旅客 5.inform sb.of sth 通知某人某事 6.in other words 换句话说 7.warm-hearted 热心的 8.be responsible for 对负责Exercise：1.Read the passage and decide they are true(T)or false(F).(T )More practice to gain self-confidence.(T )A tour guide should make preparations before the trip.(F )A

18、 experience tour guide neednt continue to acquire new knowledge and to improve his skills.(T )A tour guide must have a strong sense of responsibility.(T )A tour guide must make sure that the tourists can get maximum knowledge in minimum time.2.Translate the following passage into Chinese.In a word,a

19、 qualified tour guide should be a warm-hearted,reliable and trustworthy friend of the tourists.If he attend to the needs of he tourists,wins their heart and respect,he will promote the business of his agency and bring success to his agency and to himself.总之,一个合格的导游应该是游客的一个热心的、可靠的和可信赖的朋友。如果他满足了游客的需求，

20、赢得他们的心和尊重,他会给增加旅行社的业务并给自己和旅行社带来成功。Passage Two Words and Expression：1.PRC:the Peoples Republic of China 的缩写。中华人民共和国 2.have sth.at hand：手头有 3.cultural heritage:文化遗产 4.endow vt.赋予；捐赠；天生具有 5.the Lantern Festival：元宵节9.fall short of 达不到，缺乏 1.According to the passage,how do you think about Chinese civiliza

21、tion.(B)A.It is the the youngest nations of the world.B.Chinese culture is considered as one of the oldest civilizations C.Since the Peoples Republic of China was esdablishen in 1949,our Chinahistory could date back to over 63 years ago.D.In the past,Chinese people could only afford the necessities

22、of life.2.How long is the history of China?It is(C )years.A.63 B.80 C.5000 D.1949 3.What is the population of the other 55 ethnic groups?(D )A.1.3 billion B.8.41 million C.5.6 million D.96.5 millionPart Useful Expressionsl.What are you most interested in?Historic and cultural relics,city tours or na

23、tural sceneries?你对什么最感兴趣？是历史文化遗迹，城市观光还是自然风光呢？2.How are you going there,by air,by train or by bus?你想怎么去那儿？是飞机、火车还是汽车呢？3.Could you tell me how long you are going to stay there?能告诉我你们想在那儿呆几天吗？4.I believe this tour will offer you the best services and the most exciting tour programs.相信参加这个团，您一定能得到最好的服务并

24、体验最有趣的旅游项目。5.Where can I get information on sightseeing tours?我可以在哪里拿到观光指南？6.I should like to visit the noted places of Dalian.我很想看看大连的名胜。7.Can you recommend me several good sightseeing routes to take?你能不能给我推荐几条最佳的观光路线？8.What is the price of this tour?这次观光的费用是多少？9.Do you have any tours with English-

25、speaking guides?你们有会讲英语的导游随行的旅行团吗？10.Does the route include three meals?这条观光线提供一日三餐吗？Part Exercise.Translate the following sentence into Chinese.1.布莱特先生，旅行团里的人都到齐了吗？2.我们可以领取行李上车了吗？3.我们的车就在外面，人我帮您拿手提箱吧！我们将直接去酒店好吗？4.请告诉我一些关于我要参观的地方及这个城市的主要景点的情况好吗？5.所有的游客都高度推荐四日包团游。.Translate the following sentences in

26、to English.And make an oral practice.1.Excuse me,you must be the group leader Mr.White from the United States?2.Please allow me to introduce myself,I am Li Weifang from Shanghai International Travel Agency.3.Have you got a good journey?4.Which one would you like better package tour group or travel a

27、lone?5.Please tell me someplace should/deserve to visit.Make up conversations according to the situation given.Situation:Mary Luo,tour guide of Dalian International Travel Agency,is answering a telephone call from customer Mr.White,who wants to have a three-day tour.Mary gives him some advice.A:Good

28、 morning.Dalian International Travel Agency.Marry speaking.How can I help you?B:Yes.Id like to know if you offer any travel program of a three-day tour?A:We do have such programs.May I suggest to you our 3-day-2-night package tour to Bangkok?B:Very good.What do you charge for it?A:The minimum price

29、for such a tour is RMB l,880 Yuan.And all prices are on a per person basis.B:Well,I see.What does the package include?A:It includes between Shanghai and Bangkok,two nights hotel accommodation and daily hotel breakfast.When are you planning the travel,sir?B:Not decided yet.It is always my wife who ha

30、s the final say.Would you please send me a fax about the details?A:No problem.May I have your fax number?B:Thats021-5501.2135.A:021-5501-2135.Okay,youll receive our travel leaflet very soon.B:Thank you for your help.A:Thanks for calling.Goodbye,sir.Section 2 Meeting Guests Part Situational Dialogue

31、Dialogue One Background:Su Hui,a clerk from the International Travel Service,goes to the Shanghai Railway Station to pick up Mr.Milton who comes from Britain.背景：国际旅行社的工作人员孙慧到上海火车站接来自英国的弥尔顿先生。Note1.Excuse me;you are,arent you?打扰一下，你一定是.，是吧？2.hear a lot about 关于.听到许多 Tom has heard a lot about the deli

32、cious food of China.关于中国的美食，汤姆听到了很多。3.with ones own eyes.通过自己的眼睛看到4.I hope youll enjoy your stay here.我希望你们在这呆的愉快。5.Is it all your baggage?这都是您的行李吗？6.help with.帮助I need you help me with my English homework.我需要你帮助我完成英语作业。7.suitcase.手提箱；行李箱8.I can manage.我自己来。Dialogue S:Excuse me,you are Mr.Milton fro

33、m the Britain,arent you?M:Yes,David Milton.S:My name is Su Hui.Im from International Travel Service.Im here to meet you;M:How do you do?S:How do you do?Welcome to Shanghai.M:lve heard a lot about this city and now I can see it with my own eyes.S:I hope youll enjoy your stay here.M:Im sure I will.S:I

34、s it all your baggage?M:Yes,my things are all in the suitcase.S:Let me help with your suitcase。M:No,thanks.S:Well,we have a car over there to take you to the hotel.This way,please.M:Wonderful.I need a rest.1.Im here to meet you 我来接您。2.Ive heard a lot about this city and now I can see it with my own

35、eyes.关于上海我听说过很多，现在我可以亲眼看到这座城市了。3.Well,we have a car over there to take you to the hotel.This way,please.我们那边有辆车送您去酒店。请这边走。4.Wonderful.I need a rest.太好了，我需要休息一下。Dialogue Two Background:At the airport,Li Ming,a guide from the Travel Service,is meeting a tourist party from the United States headed by M

36、rs.Hunt,whom Li has not met personally,but about whose arrival the Travel Service has received notice beforehand.背景：来自旅行社的导游李明正在机场接游亨特夫人为领队的来自美国的旅游团。李明与亨特夫人虽然从未见过面，但李明在旅行社已经接到她的抵达的通知。Note 1.Excuse me,but are yout from?请问，您是来自的吗？2.Never mind.没关系 3.Thank you for coming to meet us.谢谢你来接我们。4.On the whol

37、e,we had good flying weather，总的来说，我们有很好的飞行天气。5.Shall we go then?我们可以出发了吗？6.Let me take your cases让我帮您提箱子吧!Dialogue L:Excuse me,but are you Mrs.Hunt from the States?P:No,Im Joan Robinson.L:Im sorry,P:Never mind.Look!Mrs.Hunt is over there.L:Are you Mrs.Hunt?H:Yes,I am.L:Oh,Mrs.Hunt.Glad to meet you.M

38、y name is Li Ming.Im the guide from the Travel Service.H:Hi,Mr.Li.Thank you for coming to meet us.L:Welcome to China,Mrs.Hunt.Did you enjoy your trip?1.Did you enjoy your trip?旅途愉快吗？H:Not too bad.But were later than expected.Our plane was delayed for the storm.We had to stay at the airport for sever

39、al hours.But on the whole,we had good flying weather L:Well,youve arrived safe and sound，nevertheless,its a long trip.You must be tired.H:Im rather.But Ill be all right by tomorrow and be ready for sightseeing.L:I hope youll have a pleasant stay here.H:Thank you.Im sure I will.L:Now,let me take your

40、 cases.H:Thanks.They are a bit heavy.Oh,Dont take them both.I can manage one.L:Okay.Shall we go then?The coach is outside.2.Not too bad.But were later than expected.还不错。我们比预计晚到了。3.Our plane was delayed for the storm.We had to stay at the airport for several hours.我们的航班应暴风雪耽搁了。我们不得不在飞机场呆了几个小时。4.youve

41、 arrived safe and sound你们安全平稳抵达了。5.Im rather.真有些累了。6.The coach is outside.旅游车就在外面。Part Reading Passage One Tourism Words and expressions 1.place of residence 居住地 2.international tourism 国际旅游 3.sectors of the tourism industry 旅游业部门 4.the fastest-growing industry 发展最快的产业 Exercise Read the passage and

42、decide they are true(T)or false(F).(T)1.Tourist travel between two or more countries is international tourism,while tourist ravel within the same country,of which the tourist is a resident is internal tourism.第一段第二句Tourist travel between two or more countries is international tourism,while tourist t

43、ravel within the same country,of which the tourist is a resident is internal tourism.(F )2.Only the wealthy could travel for pleasure.第二段第二和三句In the days before inexpensive means of transportation,only the wealthy could travel for pleasure.Today,inexpensive and rapid means of travel make it possible

44、 for working people to become tourists.(T )3.The tourism department play a important role for tourism to make things easy and pleasant for tourists.第三的最后一句The department advertises in many countries and helps the government and sectors of the tourism industry make things easy and pleasant for touris

45、ts.(T )4.The attitudes of the people who work in the tourism industry play an important part in determining whether tourists will enjoy their stay.第四段The attitudes of the people in the country as well as of the people who work in the tourism business are important too.It is important that the people

46、 of a country think positively about tourism and tourists.(F )5.All countries are happy to have tourists.第四段内含Passage Two Tourism Information Words and expressions 1.mass media 大众传播媒体 2.be1 available to 可被利用或得到的 3.enterprise 企业，事业，进取心 4.plan doing sth.计划做某事 5.take full advantage of 充分利用 6.through va

47、rious means 通过各种方式 Exercise1.C 第二段 From the statistics,the tourism can make guess in advance the number of people who will come to their country from other parts of the world.These statistics are also used to plan advertising campaign and promotions to attract specific tourists to the country.2.D 第三

48、段In addition to obtaining information about destinations on TV and radio,in newspapers,magazines and books,tourists and the general public can search information in the various stations of the internet.3.D 第三段Tourists or the general public can get the information they need through various means.In a

49、ddition to obtaining information about destinations on TV and radio,in newspapers,magazines and books,tourists and the general public can search information in the various stations of the internet.Even after reaching the destination,tourists can still get information from information centers which a

50、re located near airport,railway station and main sights of the destination.4.旅行者和一般的公众可以通过各种各样的方式得到他们想要的信息。除了可以在电视上，通过收听广播，阅读报纸，杂志和书籍得到关于目的地的信息，旅行者和一般的公众可以在不同的网站搜寻信息Part Useful Expressions1.Allow me to introduce myself:Li.Ming,a guide from the ravel Service.请允许我自我介绍，李明，旅行社导游。2.How do you do?I dont t