教学课件·外事接待英语.ppt

1、Module One Preparing for the Reception 接待准备ContentsTask 1 Making Room ReservationsExtended TasksTask 2 Preparing Gifts for Foreign Guests Task 3 Arranging Initial MeetingsWarm Up 1.Vocabulary Match the following English words with their Chinese Equivalents.1.reception A.礼物2.reserve a roomB.购物3.busin

2、ess cardC.观光4.make introductionsD.欢迎晚宴5.welcoming dinner E.介绍6.sightseeingF.预定房间7.shoppingG.名片8.giftH.接待 H FGE DC B AWarm Up 2.Pair Work Discuss with your partner the following questions and then present your viewpoints to the class.Have you ever received a foreign guest?Talk about your experience w

3、ith your partner.What should you prepare before you are going to receive a foreign guest?What are the typical stages of receiving guests in your viewpoint?Task 1 Making Room Reservations for Foreign Guests Activity 1 Pair work What should you take into consideration when making reservations for fore

4、ign guests in a hotel?You can discuss it with your partner from the following aspects.l 1)Number of guestsl 2)Name of the guestsl 3)Duration of stayl 4)Type and number of roomsl 5)Service and facilities the hotel can offerl 6)The way to payTask 1 Making Room Reservations for Foreign GuestsActivity 2

5、 Listening Listen to the following dialogue about room reservation and answer the following questions1.How many rooms does the caller reserve?A.The caller reserves one room.B.The caller reserves two rooms.C.The caller reserves three rooms.D.The caller reserves four rooms.2.What is the name of the ho

6、tel?A.The Riverside Hotel B.The White Swan Hotel C.The Garden Hotel D.The Baiyun Hotel Answer and Tape scriptActivity 2 Listening3.Which one of the following is not the facility offered by the hotel?A.satellite TV B.coffee and tea making facilities C.Separate toilet and shower stall D.safe deposit b

7、ox4.How long will the guests stay there?A.The guest will stay there for three nights B.The guest will stay there for four nights C.The guest will stay there for five nights D.The guest will stay there for six nights5.How long will the guests stay there?A.The guest will stay there for three nights B.

8、The guest will stay there for four nights C.The guest will stay there for five nights D.The guest will stay there for six nightsHotel:The Garden Hotel,good afternoon.Can I help you?Caller:Good afternoon.Yes,Id like to inquire whether there are two double rooms available from 20 June to 25 June.Hotel

9、:Just a minute-Ill put you through to the reservation.Reservations:Reservations,Mrs.Elbe speaking.Caller:Mercado,Eleanore Mercabo speaking,Id like to know whether there are 2 double rooms available from 20 June for 5 nights.Reservations:lets have a look.Well,there is one available with balcony and o

10、ne without balcony.Caller:Thats fine.What other amenities does the room offer?Reservations:There is a satellite TV,coffee and tea making facilities,a bathrobe and bath slippers,a separate toilet and shower stall,and 24 h room service.You can choose between a queen size bed or twin beds.Caller:The ro

11、om with balcony should be equipped with a queen size bed,the other one with twin beds please.Reservations:Whats your name please?Caller:M-E-R-C-A-D-OReservations:Thank you.Bed with break or half board?Caller:We only take breakfast.Reservations:Will you be paying by credit card?Caller:Yes,visa,my num

12、ber is 6897543876Reservations:Thanks please let me know your mail address or fax for you to sign it.Then please fax it back to us.Caller:Please mail it to Reservations:Thanks.We are looking forward to seeing you here.Caller:Good bye.Reservations:Good bye.Answers:1.B 2.C 3.D 4.D 5.BActivity 3 Listeni

13、ngListen to the following dialogue and fill in the gaps.Chen Yang,the sales manager of ABC Company,is calling to book a room for her foreign guest in the White Swan Hotel.Receptionist：Good afternoon!_1_.May I Help you?Chen Yang:Yes,Id like to _2_,please.Receptionist:Certainly.When for,madam?Chen Yan

14、g:March the 23rd.Receptionist:How long will you stay?Chen Yang:_3_.Receptionist:What kind of room would you like,madam?Chen Yang:Er _4_Id appreciate it if you could give me a room with a view over the Pearl River.Receptionist:Certainly,madam.Ill just check what we have _5_.Yes;we have a room on the

15、4th floor with a really splendid view.Activity 3 ListeningChen Yang:Fine,how much is the _6_?Receptionist:Would you like breakfast?Chen Yang:No,thanks.Receptionist:Its 500 Yuan per night.Chen Yang:Thats fine.Receptionist:Whos the booking for,please,madam?Chen Yang:Mr.and Mrs.Ryefield,thats R-Y-E-F-I

16、-E-L-D.Receptionist:Okay,let me make sure I got that:Mr.and Mrs.Ryefield.Double with bath for March the 23rd,24th,and 25th.Is that correct?Chen Yang:Yes.It is.Thank you.Receptionist:let me give you _7_.Its _8_.Ill repeat that:7576385.Thank you for choosing the White Swan Hotel and have a nice day.Go

17、odbye.Chen Yang:Goodbye.Answer 1.The White Swan Hotel 2.book a room 3.three nights 4.double with bath 5 available 6.charge per night 7.your confirmation Number 8.7576385Activity 4 Role Play Mini Task 1 Task 1 Making Room Reservations for Foreign Guests.Suppose you work in a textile trading company.Y

18、our company will have 6 guests(2 are female and 4 male)coming from the USA for the Canton Fair.They will be arriving in Guangzhou on 13th October,and will be staying for one week.They will have a two-day meeting in a hotel and a city tour on the last day.Please make a preparation list for making res

19、ervations for them.Checklist for Making a ReservationNumber of guestsNameTelephone numberDuration of stayType and number of roomsFacilitiesThe way to pay6 The name of the person who is in charge The number of the person who is in charge one week 3 double rooms or 6 single rooms according to the requ

20、irements of the guests By credit card or cash Activity 4 Role Play Mini Task 2 Suppose you are now calling to book rooms for your guests,make a dialogue and act it out according to the above situation.You may refer to the following words and expressions.Activity 1 ReadingTask 2 Preparing Gifts for F

21、oreign Guests Questions:Why does Lin Feng want to bring some gifts for Mr.Brown?What does he decide to bring to Mr.and Mrs.Brown and why?Mr.Brown has invited him to dinner and he thinks that it is inappropriate to go there empty-handed.He will bring a Chinese dish for Mr.Brown because Mr.Brown likes

22、 Chinese food very much and he will give Mrs.Brown some shell carvings because Mrs.Brown is especially interested in Chinese arts and crafts.Activity 2 Imitation Listen to the following two dialogues and imitate the speakers with your partner,paying attention to the sentences in bold.Activity 3 Read

23、ing and UnderstandingActivity 4 Role Play Suppose Su Yuan is the sales manager of Homefort Furniture Company and she is responsible for receiving Ms Thomas from E-vision furniture wholesale company in Britain.Su Yuan knows that Ms Thomas is very interested in Chinese culture and she wants to prepare

24、 a gift for Ms Thomas.Now,Michael,a friend of Su Yuan is giving her some suggestions.Make a dialogue with your partner according to the situation,taking the role of Su Yan and Michael.Task 3 Arranging Initial MeetingsLead-in Have you ever organized a meeting?Talk about your experience.How to arrange

25、 a class meeting if you are the monitor of our class?What should be paid attention to in arranging a business meeting?Task 3 Arranging Initial MeetingsActivity 1 Pair Work Discuss the following topics with your partner and present your viewpoints to the class.1)Have you ever organized a meeting?Talk

26、 about your experience with your partner.2)What should be paid attention to in arranging a business meeting?Task 3 Arranging Initial Meetingsv Activity 2 Reading v Mini Task 1 Questions for thought1)What are the results if you dont take your time and prepare the meeting successfully?If you dont take

27、 your time and prepare the meeting successfully,others will lose respect for you and see that you lack leadership skills.2)How can you choose a meeting time and arrange the location of the meeting?Pick a time when the majority of the members can meet.Make necessary reservations with room scheduling.

28、Schedule a room that has enough seating for all of the meetings participants.3)What should be included in the agenda of the meeting?Include in the agenda the topics that you will cover and how long each person will have to speak.Be sure the meeting time and location are clearly printed on the agenda

29、.4)What should be distributed along with the meeting agenda and why?Distribute the meeting agenda to the meeting participants along with any necessary visual aids or supporting documents to clarify topics of discussion.Mini Task 2 True or False 1)F 2）F 3）T 4）T 5）FMini Task 3 Complete the sentences w

30、ith the following expressions.Change the form where necessary.1）reserved 2）arrangements 3.）scheduled 4.）location 5.）participate 6.）clarify 7）agendas 8）documents 9）presenter 10.）confirmMini Task 4 Translate the following sentences from English into Chinese.1）筹划一个商务会议就是为会议的召开做准备，要确保在会议召开之前你已经把所有的与会议相关

31、的东西都准备好了。2)要选一个对大多数与会者来说都合适的时间。预定会议室，做好日程安排。3)让同事仔细审阅会议的日程安排以确保安排的合理性和会议的顺利召开。4)在分发会议的日程安排时也要同时附带一些必要的视觉工具和支撑性的文件以明确会议上将要讨论的主题。5)在会议开始24小时前要发布通知，包括日程，时间和地点方面的最后的变动。Extended Tasks1.Reception Etiquette2.Writing Suppose you work in a shoe making company in Guangzhou and you will be responsible for rece

32、iving some clients from the USA next month who will be staying in China for 10 days.They will attend a trade fair and will visit your company as well.If time permits,they will take a city tour.Draft a reception proposal and you may refer to the above passage about how to receive foreign guests.Sugge

33、stions for Writing you may make the reception proposal from the following aspects:1.hotel reservation2.Making schedules3.arrange transportation4.meeting the visitors at the airport.5.welcoming ceremony6.hold business meeting7.visiting and negotiating 8.entertaining 9.shopping10.bidding farewellAdd y

34、our company sloganModule Two Receiving Foreign Guests迎接外宾YOUR SITE HERETask 1 Receiving Foreign Guests at the Airport Task 2 Helping Foreign Guests to Check inTask 3 Holding Welcoming DinnersExtended Tasks ContentsYOUR SITE HEREMatch the following English words and expressions with their Chinese Equ

35、ivalents.1.flight 2.suite 3.propose a toast4.baggage5.check in 6.reception desk7.fill in/out the form8.banquetA.晚宴B.航班C.入住酒店D.前台E.行李F.填写表格G.套房H.祝酒B G H E C D F A-Warm up-YOUR SITE HEREPair work1.What should you prepare beforebefore you receive foreign guests at the airport?2.What should you talk abo

36、ut with foreign guests on the way to the hotel?3.Have you ever held or attended a party?Talk about your experience with your partner.YOUR SITE HERETask 1 Receiving Foreign Guests at the Airport How to greet a foreign guest and start the conversation?YOUR SITE HERE On formal occasions,you should call

37、 someone“Mr.”(for man)or“Ms.”(for woman)with the persons last name or surname unless the person asks you to call him or her by his or her first name.Its also acceptable to call a person by his or her first name if he or she is approximately your age or younger especially when he or she is from the U

38、nited States.YOUR SITE HERE Usually a lady prefers to be called“Ms.”rather than“Miss”or“Mrs.”because this is a neutral form of address for both married and single women and can be useful if you do not know the marital status of the woman you are talking with.YOUR SITE HERE It is not the custom to us

39、e titles like“Mr.”,“Mrs.”,“Miss”or“Ms.”with a first or given name.For example,if you meet someone whose name is John Smith;you should call him“Mr.Smith”instead of“Mr.John”.Remember that all titles in English go with the persons last name or surname,for example,“Dr Smith”and“Professor Smith”.In writt

40、en form,the use of title with the persons full name is acceptable,for example,Mr.John Smith”.YOUR SITE HERE Finally,do not feel shy to ask people how they would like to be called and to tell what you would like them to call you.This will make introductions easier and get you a closer relationship wi

41、th the guests.YOUR SITE HEREActivity 2 ListeningListen to the following dialogue about meeting a guest at the airport and answer the following questions.1.Where does Mr.Wilson come from?A.Mr.Wilson comes from AmericaB.Mr.Wilson comes from CanadaC.Mr.Wilson comes from AustriaD.Mr.Wilson comes from Ge

42、rmany2.What is the job of Li Mei in her company?A.She is the sales manager in her company.B.She is the secretary in her company.C.S he is the CEO in her company.D.She is the human resources manager in her company.3.How is Mr.Wilsons flight trip?A.Not too bad.B.Very tired.C.Quite good D.TerribleYOUR

43、SITE HEREActivity 2 Listening4.Why is Mr.Wilson later than expected?A.Because the weather was bad.B.Because he was late for the plane.C.Because his plane was a little delayed.D.Because Mr.Wilson is exhausted.5.How does Mr.Wilson feel?A.He is very exhausted.B.He feels horrible.C.He is having a fever.

44、D.He is a little bit exhausted.Answer and Tape scriptYOUR SITE HEREActivity 3 Listening Listen to the following dialogue and fill in the gaps.Howard Yang is the Sales Manager in Active Sports.He is now picking up his largest client Tom Chambers from the USA.Answers:1.flight 2.take a nap 3.the time d

45、ifference 4.She is doing fine.5.go sightseeing 6.schedule 7.appointment 8.take you shoppingYOUR SITE HEREActivity 4 Role Play.Mini Task 1 Work in groups of two and make a dialogue,taking the roles of Zhang Yang and Jim Green.Zhang Yang is the secretary of a shoe making company in Dongguan and he is

46、assigned to meet a foreign guest at the airport who comes to China for the first time.(Useful Expressions)YOUR SITE HERE Mini Task 2 Suppose you are the Marketing Manager of a furniture manufacturing company in Guangzhou.You are now meeting your old client Oscar White at the airport who has come to

47、China for many times and you are very familiar with him.Role-play the situation with your partner.YOUR SITE HERE Li Hua is the manager assistant in ABC Trading Company.He is assigned to pick up a client-Mr.Brown from the USA.After receiving Mr.Brown from the airport,they are now on the way to the ho

48、tel.vTask 2 Helping Foreign Guests to Check inActivity 1 Reading Reading and ImitationYOUR SITE HERE Questions1.What do they mainly talk about on their way to the hotel?They mainly talk about the hotel in which Mr.Brown is going to stay and the arrangement for the next day.2.What services can the ho

49、tel provide for the guests?At the Garden Hotel,twenty-four-hour room service is guaranteed.At the business center,services including copying,typing telex and facsimile are available.The hotel offers a complete convention service.It has a nice restaurant,a bar and a laundry etc.YOUR SITE HEREActivity

50、 2 Imitation Dialogue One Li Hua and Mr.Brown are now at the reception desk in the Garden Hotel.A receptionist at the Receptionist Desk receives them with a smile.YOUR SITE HEREDialogue Two The Bellboy takes Mr.Brown and Li Hua to the room.They are now in the suite.YOUR SITE HEREActivity 3 Reading a