《饭店实用英语》课件-scene-15.ppt

1、Hotel Practical EnglishScene 15 Hotel Bar Teaching ProceduresExercises 4Text3Hotel Practical English2Case Study5Home Reading6Free Talk1.Free Talk 1.Do you think alcohol is good for health?2.Would you like to start up your own bar or work as a bartender or barmaid in a luxury hotel?Give good reasons

2、to support your opinion,please.Hotel Practical English Dialogue 1 One Fruit Punch,Please.（A：Barman B：clientele）A:Welcome to Sunny Bar,madam.What do you like to drink?B:I dont know what I want.Im not really a drinker.A:We have non-alcoholic drinks.B:What are they?A:We have tea,coffee,juices.Which one

3、 would you like?B:Eh,do you serve soft drinks?A:Of course,maam.Would you like a lemonade or a ginger ale?B:Have you got fruit punch?A:Yes,we have.B:One fruit punch,please.A:Do you want a cookie,too?.Hotel Practical EnglishB:Sure,I love cookies.A:I will be back with your order soon,maam.(Three minute

4、s later.The barman is coming with the drink and cookies.)A:Here you are,maam.One fruit punch and one cookie.B:Thank you.(Fifteen minutes later,the lady finished drinking.)B:May I have the bill?A:Yes.Ill take it for you,maam.B:How much is it?A:Your total is 32 yuan.B:Can I pay by credit card？A:Certai

5、nly.May I have your card,please？B:Here you are.A:Please sign your name here.B:OK.Hotel Practical English.Hotel Practical English Dialogue 2 What Would You Like to Drink Tonight?（A:Barmaid B:Patron）A:Good evening,sir.What would you like to drink tonight?B:May I see the wine list?A:Certainly.Here you

6、are.B:Ill have a Scotch.A:We have Chivas Regal,and White Horse.Which one would you like？B:A Chivas Regal,please.A:Royal Salute or 12 years?B:12 years,please.A:Straight up or on the rocks?B:With soda water.A:Here you are,sir.Scotch with soda water.B:Thank you.How much do I owe you?A:The Chivas Regal

7、Royal Salute is 40 yuan plus 10%service charge.The total is 44 yuan.B:Here is 50 yuan and you can keep the change.Hotel Practical EnglishA:Thats very kind of you.But there is no tipping in China.Here is your change,sir.B:Thank you.A:Enjoy your drink,sir.Text The Hotel BarThe hotel bar is the area of

8、 the hotel where alcoholic and non-alcoholic drinks are mixed and served.Alcoholic products found commonly include wine,spirits,beer and cocktails.Different types of coffee,tea,juices and soft drinks all belong to non-alcoholic drinks.Typical locations of the bar include the hotel lobby,inside the r

9、estaurant or poolside.Often a bar inside a restaurant serves from the full restaurant menu,and can be a great way to be seated and dine right away,even when the restaurant has a long wait.There are several different jobs in a hotel bar which would include,bar manager,bartender,barmaid and entertaine

10、r.Being a bar manager involves taking on a lot of responsibility.Bar managers must undertake business operational tasks,management of staff,and anything else that insures the smooth operation of the hotel bar.Bar managers usually need experience in both management and hospitality to land a job.Text

11、A bartender,in short,tends the bar,who is a person that serves beverages behind a counter.In addition to their core beverage-serving responsibility,bartenders also take payment from customers and maintain the liquor,cocktail garnishes,glassware and other supplies or inventory for the bar.In establis

12、hments where cocktails are served,bartenders are expected to be able to mix hundreds of different drinks.Barmaids have many responsibilities that would include,setting up tables,taking orders,delivering orders,engaging with guests,getting drink orders from the bar,and clearing stations at the end of

13、 the night.Barmaids often make more money than waitresses because they are dealing generally with a higher end patron.Being an entertainer in a hotel bar can be a fun,exciting,and easy way to make extra cash a few nights a week.Generally hotel bars look for people who have some type of creative tale

14、nt including,singing,playing an instrument or performing stand-up comedy.Usually hotel bar entertainers work a few nights a week alternating with other performers.Text Essentially bar staff are responsible for drinks and light snacks.But in todays ever changing world,there is increasing innovation,a

15、nd the rules of traditional bar service are increasingly broken.As such,bar staff may very often find themselves performing various food service duties.Exercises Role-play Activity The following is a role-play activity to practice ordering drinks in the bar.Divide the class into two groups:hotel bar

16、tenders and hotel guests.And then have the students work in pairs.The following is a conversation just as a sample.The students can create conversations as they like.Bartender:Good evening,sir(or madam).Guest:Good evening.Bartender:Whats your favourite,sir?Guest:In my country,I like drinking Sambuca

17、 after dinner.But today I prefer some Chinese tea.I heard everybody drinks tea in China,Is that right?Bartender:Yes,sir.Tea is very popular in China.People drink tea especially after meals because it can aid digestion.In addition,its very good for health.Guest:I see.Well,what kinds of tea do you ser

18、ve?Bartender:We have black teas,green teas,white teas and flavored and scented teas.Exercises Guest:Which one tastes best?Bartender:Generally speaking,youd better drink more green tea in summer and black tea in winter.Guest:Its the hottest season now.Ill try green tea.Bartender:We have Dragon Well,F

19、ur Peak and Spring Snail.Which one would you like,sir?Guest:Spring Snail sounds interesting.Bartender:So one pot of Spring Snail,sir?Guest:Yes.Bartender:Ill be back to take your order in a minute.Guest:Thank you.Bartender:Here you are,sir.Help yourself,please.Guest:Can I have more hot water?Bartende

20、r:Of course,sir.How do you like it?.Exercises Guest:Wonderful.Its so nice.Thank you for your recommendation.Bartender:Youre welcome,sir.Would you like some snacks?Guest:No,just the bill please.Bartender:Coming,sir.Guest:Im staying at your hotel.Can I sign the bill?Bartender:Yes,sir.Guest:Thank you v

21、ery much.Bartender:You are most welcome,sir.Goodbye.Guest:Bye-bye.Case StudyWhats Taking So Long!After a stressful day,Mr.Black(B)relaxes at the bar.The bartender,Tom(T),responds to a few complaints while he serves Mr.Black his favorite cocktail.B:Bartender,can I have a drink?Whats taking so long!T:

22、Excuse me,sir.Yes,what can I get you?B:Id like a Tequila Sunrise.T:Yes sir,Ill get that straight away.B:What a day!My feet are aching!Wheres an ashtray?T:Here you go,sir.Did you have a busy day?B:Yes,I walked all over the city to attend meetings.Im really exhausted.T:Im sorry to hear that,sir.Heres

23、your drink.That should help.B:Thats what I needed.Do you have any snacks?T:Certainly,here are some cashew nuts and potato crisps.B:Could I have a stir stick?T:Coming up.Here you are.Case StudyB:Thanks.You know,Im sorry to say this,but these snacks are awful.T:Im terribly sorry about it,sir.What seem

24、s to be the matter?B:The cashew nuts are stale!T:Im very sorry,sir.Ill open a fresh can immediately.B:Thanks.Sorry to be in such a bad mood.T:Thats quite alright.Can I get you another drink?B:Yes,another Tequila Sunrise,please.T:Right away,sir.Case StudyRead the above conversation and complete the o

25、utline.You should write your answers in no more than three words.The bartender is very 1 today.Mr.Black orders 2 that is his favorite cocktail.Mr.Black is so tired because he went on foot to 3 .The bartender gave Mr.Black some 4 which tasted unpleasant.Mr.Black wants to smoke but there is no 5 on th

26、e table.Home Reading Tip in HotelsTip in hotels is an integral part of hotel industry.This is a prime example of a tradition,which has become an inviolable rule in many countries.In some countries,for example in Japan and Australia,tip is forbidden and considered to be an offence.In several countrie

27、s tip has the same status as a bribe.Many global hotel corporations prohibit their staff to receive additional money from customers.Nevertheless,tip in the most of the modern hotels is considered to be the“second earnings”,just like a hundred years ago.In many countries,the tip has its special desig

28、nation.In Greece tip is called“friendly gift”.In some hotels tip is included in the room price.There will be a special section in receipt,namely“for services”.The major tip recipients in hotels are those employees,who directly contact with the guests.These are maids,waiters,doormen and porters.Tip w

29、ill not be welcomed by administrators and reception managers.Home Reading The size of the tip depends on the host country.In some U.S.states,for example,the tip size is defined by law.In the United States and Canada the most“wealthy”employee among the hotel staff is considered to be a waiter,serving

30、 the room.He receives,according to local etiquette,up to 20%of the order value.In general,there are traditional rules for giving tip in the global hotel business.For example,the tip in amount of 1-2 euros to a porter for carrying your luggage from the door to the registration desk is considered to b

31、e optimal.The same tip should be given to a porter if he helps you to flag a taxi.However,if during the search for a taxi it will be raining on the street,the tip for a porter should be increased to 5 euros.Tip to maids is given,depending on the mood of the customer.The common tip size is 2 euros in

32、 three-star hotel,3-4 euros in four-star or five-star hotel.These prices are valid for Europe,the United States and some Latin American countries.In the Caribbean,and Asian resorts the size can be lower:0.5-1 euro and the 2-3 euros respectively.Home Reading .Home Reading Decide whether the statement

33、s are true(T)or false(F)after reading the passage above.1.Tip in hotels is given in the countries all over the world.（）2.Tip is called friendly gifts in French.（）3.The tip size is stated clearly by law in America.（）4.If a porter stops a cab for you,you should give him 2 euros as a tip.（）5.A waitress in New York can get the tip in amount of 4 euros in a five-star hotel.（）Thank you!