《饭店实用英语》课件-scene-10.ppt
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1、Hotel Practical EnglishScene 10 Special ServicesTeaching ProceduresExercises 4Text3Hotel Practical English2Case Study5Home Reading6Free Talk1.Free Talk 1.What would you say if the guest praises your service and your hospitality?2.What are the qualities a baby-sitter should have?Give good reasons to
2、support your opinion,please.Hotel Practical English Dialogue 1 Can You Do Me a Favor?(A:Housemaid G:Guest)H:Good morning,sir.Can I do your room now?G:Of course.By the way,can you do me a favor?H:Not a problem.G:Well,its my girlfriends birthday today.I want to give her a surprise.H:What can I do for
3、you then?G:Could you buy a bouquet of flowers for me?H:Yes,sir.But how many pieces would you like?G:100.H:Would you like me to get it now or later?G:My girlfriend will come at 4 PM.So I dont want to get it until 3 oclock.Flowers will fade soon in such hot weather.H:OK,sir.Is there anything else?.Hot
4、el Practical EnglishG:One big box of chocolates.Is¥300 enough for both of them?H:Yes,its enough.Ill give you the receipt later.G:Thank you very much.H:My pleasure.Hotel Practical English Dialogue 2 Could You help Me to Find a Quality Babysitter?(H:Housekeeping G:Guest)H:Good afternoon,Housekeeping.M
5、ay I help you?G:Yes.I wonder if you have a baby-sitting service.H:Yes,we do.G:Great.My wife and I will go for a party tomorrow.Could you help me to find a quality babysitter?H:No problem,sir.All the babysitters in our hotel majored in early childhood education.They are all professional top babysitte
6、rs.G:You see.My son is a very special boy.The person he doesnt like is not allowed to touch him.And he will cry.H:Well,do you mean to see the babysitter now,sir?G:Youre right.Can I?H:Certainly,sir.Ill send one girl to your room right away.G:One more thing,how much should I pay?.Hotel Practical Engli
7、shH:The charge will be 58 yuan per hour before 9 PM.But well charge 86 yuan an hour after 9 PM.G:I see.Thank you.Goodbye.H:Thank you for calling,sir.Goodbye.Text Special ServicesThe housekeeping department includes many roles in the service staff of a hotel.The housekeeping staff of a hotel is commo
8、nly known for room upkeep such as restocking toiletries,changing bedding and general cleaning.That is to say,the role of the department extends beyond hotel cleanliness.Aside from tending to room cleanliness,the housekeepers have to offer a variety of special services to the guests.They often coordi
9、nate purchasing special items and assist sales teams.They provide babysitting services by request,taking care of the child in the guest room.If the guest is sick,they will look after him or her or take them to the medical room or hospital.Disabled guests need much more help than the normal guests.Bu
10、t they are very sensitive.So the housekeepers got the training beforehand to learn how to take care of them.In addition,sometimes they have to shine the guests shoes by request.All in all,the housekeepers should try their best to make each guest feel welcome,appreciated and well cared for.The housek
11、eeper should maintain an energetic,friendly and caring attitude at all times and make each guest feel special and enjoys the fun atmosphere in the hotel.Exercises Role-play Activity The following is a role-play activity to practice how housemaids to take care of the sick guests.Divide the class into
12、 two groups:the pool attendants and the hotel guests.And then have the students work in pairs.The following is a conversation just as a sample.The students can create conversations as they like.A:Housekeeping.May I help you?B:My daughter feels a little headache.And I have to attend a meeting now.Cou
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