NTF未发现故障-保修管理过程-CQI-14简介课件.pptx

1、NTFNTF未发现故障-保修管理过程-CQI-14-CQI-14简介Global Purchasing and Supply Chain1 IATF16949-2016要求 10.2.5 保修管理 组织应使用现有行业管理标准实施保修管理过程，除非顾客另有规定。这个过程还应明确保修零件分析程序，包括NTF（故障未再现）的降低过程。10.2.5.1 顾客投诉及现场失效分析组织应对所有的顾客投诉和现场失效进行分析，包括任何退回的零件，并应发起正式的问题解决和纠正措施，以防止再次发生。顾客要求时，应分析本组织的产品在顾客产品中的相互作用组织应将测试/分析的结果与负责的顾客以及工作组进行沟通，包括相关的

2、根本原因的分析报告。这些分析的记录应保存，并根据要求提供附录D-AIAG-CQI-1416949-2016要求 10.2.6顾客抱怨和失效退回品分析、组织应对顾客抱怨和失效退回品进行分析，包括市场退回品，并启动问题分析与解决流程以避免问题重复发生。如果客户有要求，应对与客户最终产品的接口（针对有嵌入式软件产品）进行分析，组织应对分析的结果以及采取的纠正措施在内部进行沟通，并按照客户要求将分析结果报告客户。VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程为了有效执行现场失效分析过程，组织应对这个一过程进行必要策划，并确保必要的资源（人员与必要的测试设备）组织（供应商）与

3、主机厂-OEM客户之间的接口必须明确规定，以便对各种信息的交换受控管理（法律作用，某些信息不能为第三方所知。）应对保修过程进行持续的业绩监控（建议的KPI指标）以保证持续改进VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程所有的要求须达致共同的语言以及一致的理解，明确的要求可使交流透明化并聚焦于解决现场失效的质量问题本标准并不是为了建立以下流程的法律规范，如下各点需要在单独的协议或合同中予以明确规定：1.现场失效分析过程的成本承担责任2.修复（挽救）过程3.经销-维修商有关保修费用的的索回4.材

4、料（零件）失效的责任VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程持续改进过程持续改进过程现场失效分析过程现场失效分析过程零件分析测试零件分析测试NTFNTF分析降低过程分析降低过程标准测试标准测试负载负载-加严测试加严测试根本原因分析与失效消除过程根本原因分析与失效消除过程VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程

5、负载试验-加严试验负载试验-加严试验针对车辆移动中的特殊环境或条件的模拟，一般来讲，缺陷，失效多为偶发，因此必须进行功能试验，可扩展为额外负荷，模拟缺陷发生的可能情形负载试验-加严试验一般来说需要供应商与主机厂（用户根据）本标准建议事先达成一致选择的负载参数必须有依据-来自相关文件-如：技术规范，图纸。并与相关零件的特殊特性给予充分考虑，可能的强化条件包括（各种组合）如：温度范围，震动，湿度，电压与脉冲，化学与物理负载。VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程VDA-FIELD FAIL

6、URE ANALYSISVDA现场失效分析过程VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程VDA-FIELD FAILURE ANALYSISVDA现场失效分析过程OEM收据收集与分析供应商数据收集与分析可能的分析建议系统测试要求过程分析软件分析沟通与文件NTF结论问题分析与解决现场失效分析策划现场失效分析文件要求CQI-14基本审核要求The organization clearly defines ownership of the warranty management process.

7、The organization defines a warranty strategy that drives behaviors and practices(e.g.annual improvement projects,APQP projects)which reduce warranty risk throughout the company.The consumers concern is thoroughly and accurately captured as a verbatim and after repair,the documentation is written up

8、completely with accurate codes and diagnostic information,test data and replacement parts listed,including any digital media to support the repair.CQI-14基本审核要求The organization has established Lessons Learned database that captures information such as reasons for FMEA and Control Plan changes,manufac

9、turing or assembly improvements etc.The organization engages the supply chain to reduce warranty risks and there is a mechanism for the supply chain to share improvements.The organizations FMEAs identify risks from component and systems,Design for Manufacturing,Design for Assembly and Design for Ser

10、viceability.The organization currently makes use of available warranty data systems and parts return resources which enables timely/regular communication to the warranty stakeholders.Organizations expand investigations beyond the component level to include system interactions,assembly,mating compone

11、nt,and handling/logistics conditions.CQI-14基本审核要求The organization establishes agreements and reviews issues and corrective actions with partner organizations for improvements in design,specifications,logistics,handling,service procedures and other areas to reduce the potential for warranty events.Th

12、e organization routinely investigates NTF in relation to the system environment.The organization establishes yearly improvement targets and places higher priority on issues with high incident rates(vs.cost).CQI-14基本审核要求The organization has an overall warranty management champion and defined,trained support identified.There is evidence of warranty risk factor review in the decision making process of bidding or accepting a program.Customer concerns and warranty performance are improving by showing a measurable difference in warranty events.