埃森哲项目咨询模板课件.pptx

1、CRH Collaboration:RFP Presentation OneCRH Anytime,Anyplace30th August 2016 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.Who is in the roomOneCRHIt is as much about culture as it is technologyThe partnership approach to consistently deliver the technology with minimal bus

2、iness disruptionThe sponsored partnership approach to consistently drive the change journeyHow this fits together with the right team 2 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.This programme is as much about culture as it is about technology3 2016 Avanade Inc.All Ri

3、ghts Reserved.2016 Avanade Inc.All Rights Reserved.4The Collaboration Programme has a number of ambitious underlying objectivesCreate ONE TEAM(One CRH):that able to use one single productivity technology to work,CONNECT and SHARE INFORMATIONEnable rapid SHARING and RE-USE of IP Deploy a single integ

4、rated toolset that enables joint SOLVING OF PROBLEMS and INNOVATING TOGETHER virtuallyEnable EFFECTIVE and RAPID top-down COMMUNICATIONSUPPORT future ACQUISITION and DIVESTMENTMake optimal use of the SINGLE GAL&IDENTITY ACCESS MANAGEMENT PLATFORM currently being deployed within CRH(Okta)Boost INDIVI

5、DUAL PERFORMANCE through increased productivity and virtual ways of workingControl RISK and enable the SECURITY agendaProvide greater control of LICENCE MANAGEMENT 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.Culture is“the we do things around here”+Mind-setsValues+Behav

6、ioursThe assumptions we hold about the way the world is.These are often invisible to us and to others.The things we believe are most important.We have some awareness of our values,but they are largely invisible to othersThe outward signs of culture,informed by underlying values and mind-sets 5 2016

7、Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.CapabilitiesBusiness ValueConnectColleagues can find and communicate with each other.CoordinateColleagues have an E2E view of processes and workflows.They know who does what,when and where.CollaborateColleagues work together,sharin

8、g and collaborating to create better business outcomes.InnovateColleagues are empowered to solve existing business problems through new ways of working.The Collaboration Programme is focused on achieving a collaborative culture6 2016 Avanade Inc.All Rights Reserved.VisibilityConnectionContributionIn

9、fluenceTransformJoin Yammer and 30DC groupJoin groupsPost commentsShare a point of view on a business topicComplete your profile(picture)Connect with colleagues(follow,mention)Ask for helpShare news and announcements with relevant peopleRespondRecognise others successesChampion participationHold sim

10、ple dialogueChallenge viewsBlogConnect colleagues with expertsShare contextual informationInspire othersSource and share best practicesConnect and merge work groupsShare knowledge,ideas and insightsConnect with visionSummarise and derive insightUse public groupsWork together to produce outcomesBuild

11、 trust and transparencyLead change Follow someone outside geography and organisationShare experiential learningsDrive ideas into actionBring external perspectives to working tasksEncourage a working team to contact you via YammerContribute to a deliverable of someone elseLearn from others mistakesHe

12、lp groups generate new insight through discussionMove working practices to YammerAdvance outcomesTrail blaze/innovate new uses for YammerCapabilitiesBehaviours and mindsetsBehavioural elements7 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.Quickly and effectively engage t

13、he entire IT community on what One CRH means for ITShare product innovation to enable product building when appropriateEnable the HR Community to collaborate across OpCosExchange product innovation to drive sustainability agenda across geographiesImagine if CRH could.Leverage the experience of Procu

14、rement across all functions within the organisation8 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.So how do we change culture?9 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.10 Deploy Culture InterventionsDesign Culture Blueprint and Intervent

15、ionsExecute Define InterventionsDefine BlueprintAssess current cultureCreate embedding strategyReview OneCRH and other relevant documentationReview core values and behavioursAccenture pre-work to create the data capture template and interview guideIdentify the levers to change the cultureDevelop str

16、ategy for embedding refreshed values and behavioursDevelop Roadmap to achieve the desired culturePlan interventions based on the levers identifiedWhen our assets are used(e.g.30 Day Challenge)customise/build them according to the client needsLeverage Neuroscience and Psychology principles while plan

17、ning your interventionsImplement,monitor and sustain changeChange tracking/other diagnostics to track progress 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.Activate LeadersShift behaviours and mindsetsAlign Formal Organisation12There are three strategic levers to pull to

18、 shift and change culture 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.13There are insights which make a tangible difference in how we sustain a collaborative cultureRational and emotional reasons1.Own connections2.Growth mind-set and learnings3.Positivity,optimism,safet

19、y and certainty4.Intrinsic motivation5.2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.14There are a number of Culture Change Key Success FactorsFocus on the positive:give attention to early adoptersBe a“dual citizen”:Get CRH leaders to role model collaborationMake it real&

20、personal:For your business this willListen&Respond:Be agile.culture change is not one size fits all 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.15The partnership approach to consistently deliver the technology with minimal business disruption 2016 Avanade Inc.All Rights

21、 Reserved.2016 Avanade Inc.All Rights Reserved.Microsoft FastTrackCommunications&TrainingUsersMicrosoft Business SupportOpCoOpCoOpCoOpCoSupportAdoption and Culture Change16To deliver success,a partnership approach through collaboration between technology,change and CRH is requiredTechnicalChange 201

22、6 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.MobilisationTechnicalChange17Three interlocking components drive the programme plan that enables minimal business disruption,genuine partnering whilst tailoring a solution bespoke to CRHPhase 1SupportPhase 2Phase 3Phase 4Phase 5P

23、hase 6OpCo TransformationTransitionNov 2016Jan 2017Feb 2018Dec 2019MobilisationOpCo TransformationSupport 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.18The key to a successful Mobilisation is an agreed approach with all partners,achieved through co-ordination and collab

24、orationTarget SolutionOtherO365Lotus NotesExchangeGoogle DocsDefine as observed by exceptionDefine technical migration templateDefine technical migration templateDefine technical migration templateDefine technical migration templateDesign of Migration TemplatesDetermination of migration sequencingTe

25、chnical DesignOpCo Discovery&Assessment 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.Elaboration of RequirementsWorkshops with DA&Key StakeholdersTenant DesignA baseline document with fixed global configurations deemed as core functionalityConfigurable items addressed vi

26、a OpCo Template review activitiesDesign AuthorityRepresentatives from the OpCo Leadership making informed decisions Template OptionsA baseline of catalogue items customised by OpCos to support business operationsConfigurations occur during OpCo Transformation,supported by Avanade Surround Support Se

27、rvice.Target SolutionOtherO365Lotus NotesExchangeGoogle DocsDefine as observed by exceptionDefine technical migration templateDefine technical migration templateDefine technical migration templateDefine technical migration templateDesign of Migration TemplatesTechnical DesignPre-Production+Productio

28、n EnvironmentsAn ability for CRH to de-risk business impact by ensuring critical services can operate via O365Legacy App ALegacy App BLegacy App C19 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.OpCo AssessmentReview of environment,health and remediation activities per Op

29、Co for the attention of CRHOpCo DiscoveryCRH Project&DA team to facilitate data capture with each OpCo to drive assessmentsDetermination of migration sequencingOpCo Discovery&AssessmentOpCo RemediationExecution of remediation activities for:Network Application Data InfrastructureMigration Sequencing

30、Elaboration of migration schedule based on outputs of OpCo assessments20 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.Engage OpCo ITReview Environment DesignsSign off localisationFinalise migration readinessLessons LearntConfirm post deployment&BAU supportRun Functional

31、PilotEmail,Calendar and Data MigrationPrepare Service Desk for migrationDecommissioningAuthenticate user accountsPrepare data for migration21For OpCo transformations,there is one approach to drive consistency while meeting the needs of individual OpCosReview Assessment ReportsUser Acceptance Testing

32、Network Remediation(if required)Application IntegrationDay 1 SupportExecutelocalisationLed by CRHSupported by Accenture-Migration Support Team Lead-Business Analyst-Change Deployment Analyst-Face-to-Face Trainer-Virtual Trainer-Floor Walking-ARROW Virtual SupportACN Support 2016 Avanade Inc.All Righ

33、ts Reserved.2016 Avanade Inc.All Rights Reserved.Steady State Support Services(with SLA)Stabilise and Baseline Support(No SLA)22Supporting users to sustain an excellent experienceTransition6 weeks3 years3 monthsAgree and define a single service management process and request fulfilmentConduct a feas

34、ibility assessment of the integration of ITSM tools with ServiceNow and provide cost estimationAgree any refinements to the RACICreation of a single master O365 Support run bookImplementation of Governance modelAgree and create a single monthly reporting template for O365 Agree and define a single s

35、et of Help files for the CRH Level 1 Service Desk.Support StructureTicket FlowLevel 1CRHLevel 2AVNLevel 3MS/OtherLevel 2 Incidents routed to Avanade via Service Now ToolIncident Management&Service RequestsLevel 2 Support for Exchange Online,Skype for Business,SharePoint Online,Yammer&OneDrive onlyCl

36、oud/On-Premise infrastructure availability/config.changesActive Directory/Identity Management issuesCRHRequest/View/Update tickets in AVN SNOW PortalUserAVNSupport Team Updates/Closes ticket in SNOW3rd Party3rd Party Dependency or MS O365 Support(if needed)SLA StartSLA StopSLA ResumesAVN Service Now

37、through the Avanade Office 365 Surround Service 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.23Change management aligns with the technology approach and requires strong sponsorship to be successful 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved

38、.Communications&TrainingUsersMicrosoft Business SupportOpCoOpCoOpCoOpCoMicrosoft FastTrackAdoption and Culture Change24Approach OverviewAccenture and CRHSupportTechnicalChange&Culture 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.26Change Management FrameworkThe Change ap

39、proach is underpinned by key activities of our Change Management FrameworkChange Management Framework7.Alignment with other transformation/organisational strategy3.Communications&Stakeholder Mgt.2.Change Impact1.Vision&Culture 5.People Management and Organisation Alignment6.Change Monitoring/Busines

40、s Readiness4.Training 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.27There are a number of key objectives when managing changeCreate awareness,understanding and commitmentLeadership SupportPrepare employees for the changeMaintain sponsorshipEnsure open communication chan

41、nelsMinimise disruption 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.28Identifying and understanding priority stakeholders and how they will be managed is key 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.29When managing change we need to cons

42、ider all the aspects impacted.and ensure clear strong sponsorship and commitment from senior leadership to ensure the benefits are clearly understood by all.PeopleProcessTechnology 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.30The single biggest problem in communication

43、 is the illusion that it has taken place George Bernard ShawWork with you to determine the best methodYammerPostersBlogsVideoFace to FaceAudioNewsletterInfographicsEmail push 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.31Training,based on a blended approach,is a vital e

44、lement for successfully preparing end user Face to face Instructor led trainingVirtual Instructor led trainingLearning from trainers and change agentsSelf-help web based training modulesUser Job AidsUser feedback concerns through the online survey issued post trainingChange network and line managers

45、 check in readiness levels and feedbackDedicated resources in place to manage and address your queries as they arise post Go-Live(floorwalkers)Your opportunity to pose any questions you may have to the change network agents and virtual teams ShowingViewing&Doing FeedbackPost Migration SupportCheck i

46、n Virtual Clinics 2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reserved.32The journey starts with MobilisationChange vision workshop to define tangible scenarios of new ways of work for different stakeholder groupsDesign desired behavioursBusiness discussions,challenges,drivers,a

47、lignment and targeted outcomesImpact scopeTargeted OpCo leadership and mid-level operation management participantsDefine strategy to execute vision and realise benefitsDefine strategy for embedding cultureWorkshops,focus groups,virtual discussions and surveys with cross section of business units and

48、 workforcesProject team and local representatives responsible for implementation and execution of approachDeployment plan and timelines for delivery Develop blueprint and roadmap to achieve desired cultureActive input from OpCo sponsors and change teamsPlanning sessionsVisionStrategyPlanningPreparat

49、ionKick off meetingStakeholder TargetingLeadership engagementWorkshop schedulingWorkshop preparationA toolset will then be developed.It will be a collection of all communications,training and behavioural materials and initiatives.2016 Avanade Inc.All Rights Reserved.2016 Avanade Inc.All Rights Reser

50、ved.33OpCo TransformationThe Change Management Toolset will include all of the initiatives that each of the OpCos will require to drive the transformation.OpCo pre-work and Change Network ActivationOpCo and Adoption ActivationOpCo Toolset LocalisationLaunch Engagement MaterialsExecute Training Asses