饭店实用英语scene-课件3.ppt
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1、Hotel Practical EnglishScene 3 ConciergeTeaching ProceduresExercises 4Text3Hotel Practical English2Case Study5Home Reading6Free Talk1.Free TalkDoor girls are just standing at the door to greet guests,so its a boring job.Whats your idea about it?Some bell-men are eager to get tips from guests,while t
2、he others think the letter of thanks is more than any money.Which do you prefer?Give good reasons to support your opinion,please.Hotel Practical English Dialogue 1 Im Here to Meet You Li Ming(B)works in the Concierge at Golden Lake Hotel.Now he is standing at Beijing international airport with the h
3、otel sign in hands,waiting for the guest,Cyndi Lauper(A)A:Excuse me.Im Cyndi Lauper coming from the USA.I made a reservation with your hotel a week ago.B:My name is Li Ming.Im here to meet you.A:Thank you.B:Is this everything,madam?A:Yes,but this suitcase is very heavy.B:Dont worry.Ill take it for y
4、ou.This way,pleaseA:ThanksB:Get into the car,please.Ill leave your luggage in the trunk of the car.(In the car.)A:Its my first visit to Beijing.It looks beautiful.Ill do some sightseeing later.What do you suggest I should see?.Hotel Practical English B:There are many scenic spots and historical site
5、s in Beijing.The Imperial Palace is near to our hotel and it was built in 1406.Its the residence of 24 successive emperors in the feudal society.A:Its really incredible.It has so long a history.It must be splendid and magnificent.B:Yes,its really worth seeing.A:Can I go there on foot?B:Im afraid you
6、 will be lost.Youd better take a bus.A:Which bus should I take?B:No.1 bus gets there.And there is a stop on the right of the hotel.It just costs you 1 yuan.A:Thank you very much.B:In addition,the Great Wall,the Ming Tombs and the Summer Palace are also places of interest.Tour package is cheaper.If y
7、ou like,I can help you with it.A:Its very nice of you to give me so much help.B:Its a pleasure.Hotel Practical English Dialogue 2 How Do You Like This Room?(A:Bellman B:Mr.White)A:Good afternoon,sir.B:Good afternoon.A:Very nice to see you.Let me help you with your luggage.B:Thanks a lot.A:Whats your
8、 room number,please?B:Here is my room card.Just a moment,please.The room number is 629.A:I see.This way,please.B:Why dont you have the fourth floor?A:In China,the number 4 has the same sound as the word“death”in English.People dont like this number,because it reminds them of death.B:Oh,its just like
9、 the No.13 in western countries.A:Yes.So we havent the 13th floor,too.B:Its very considerate of you.A:Thank you.Here we are.How do you like this room,sir?It just faces the seaYou can watch the ebb and flow of the tideB:Its terrific.I like it very much.Hotel Practical EnglishA:Do you mind if I put yo
10、ur luggage by the wardrobe?B:Certainly not.Thank you very much.A:If you need something,just call me over the phone.Dial 9 first,and then dial 331.B:OK.Thank you.Text Hotel Concierge Hotel concierge is one of the functions of the Front Office.Generally speaking,Concierge is composed of chief concierg
11、e,bell-man that is also called bell-boy,door man or door girl,airport representative and driver.In hotels,a concierge helps guests with various tasks like making restaurant reservations,arranging for spa services,recommending night life hot spots,booking transportation,assisting with various travel
12、arrangements and tours of local attractions.In addition,a concierge also manages valet parking and guest luggage.At the same time,a concierge handles in-coming and out-going mails for guests as well.In short,a concierge is often expected to“achieve the impossible”,dealing with any request a guest ma
13、y have,no matter how strange.That is the concierge who makes the impossible possible and do anything you required.In upscale establishments,a bell-man meets the guests as they step out of the car and escort them to their lofts.He takes the baggage to the guests room.The door man or door girl greets
14、guests and shows them the way to the front desk.Private car transfer is available between the airport and the hotel.The airport representative is in charge of it.The following are the top qualities needed for someone who wants to work in the hotel concierge.Number one is a true enjoyment of working
15、with people.Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them.The second is great organizational skills.Multi-tasking is the name of the game.The third top quality is energy and patience.A concierge has to be dedicated because be
16、yond the regular work hours,he or she needs spend a lot of time learning things.Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge.This is unpaid time and possibly time away from the family,but it comes with the job.T
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