AMS故障诊断与维护课件.ppt

1、HDS Academy 2005 Hitachi Data SystemsTCI0121 Hitachi TagmaStore AMS/WMS安装与配置安装与配置客户订制课程客户订制课程故障诊断与维护V1.1Troubleshooting 2005 Hitachi Data Systems2本章目标 完成本章后,学员能够: 掌握故障诊断的基本步骤 掌握如何收集Trace, dump 如何更换有故障部件 Copy back less的应用Troubleshooting 2005 Hitachi Data Systems3本章主题 磁盘阵列指示灯的状态及开关的功能 通过WEB监控磁盘阵列 基本故障

2、诊断步骤 动态热备盘的Copy back less 功能Troubleshooting 2005 Hitachi Data Systems4指示灯状态指示灯状态Troubleshooting 2005 Hitachi Data Systems5面板指示灯及开关位置 *控制器模块 *扩展模块图图1-1 AMS200/AMS500/WMS100系统指示灯及开关位置系统指示灯及开关位置Troubleshooting 2005 Hitachi Data Systems6面板指示灯的含义与开关功能 Name Function ALARM LED (red) 常亮：常亮：磁盘系统存在错误，设备可能处于不可

3、使用状态。低速闪烁：低速闪烁： 磁盘系统在上电过程中发生严重错误。 WARNING LED (orange) 常亮：常亮： 磁盘系统发生错误，但系统目前处于可用状态。高速闪烁：高速闪烁： 磁盘系统存在不会导致系统停止运行的错误。低速闪烁：低速闪烁：磁盘系统正在执行Flash Memory的程序维护。READY LED (green) 常亮：常亮：磁盘系统处于可使用状态。高速闪烁：高速闪烁： 磁盘系统正在执行ENC/SENC微码的download。低速闪烁：低速闪烁：磁盘系统offline微码download异常结束。 POWER LED (green) 磁盘系统的供电正常Main switch

4、 on ON: Turns on the power Main switch off OFF: Turns off the power Troubleshooting 2005 Hitachi Data Systems7磁盘状态指示灯及全局指示灯磁盘状态指示灯及全局指示灯打开前面面板后，可以看到每个磁盘的状态指示灯。图图1-2 AMS/WMS磁盘指示灯磁盘指示灯Troubleshooting 2005 Hitachi Data Systems8硬盘指示灯的含义NameFunctionHDD ACTIVE LED (Green)常亮或闪烁：常亮或闪烁：磁盘处于正常状态。HDD ALARM LED

5、 (Red) 常亮：常亮：磁盘错误，磁盘处于不可用状态。 正常情况下HDD ACTIVE指示灯常亮或闪烁，HDD ALARM指示灯不亮。若HDD ALARM指示灯亮，说明该磁盘故障，需要更换。 Troubleshooting 2005 Hitachi Data Systems9通过WEB界面监控AMSTroubleshooting 2005 Hitachi Data Systems10No.Subsystem (LAN port - maintenance)Maintenance PCIP AddressSubnet MaskIP AddressSubnet Mask1CTL 0: 10.0.

6、0.16CTL 1: 10.0.0.17(Factory default)2550.0.0/255.255.255.224(Factory default)10.0.0.(“xxx” is any value from 1 to 31 except 16, 17)255.255.255.2242CTL 0: 192.168.0.16CTL 1: 192.168.0.17255.255.255.0/255.255.255.224192.168.0.(“xxx” is any value from 1 to 31 except 16, 17)255.255.255.224Operational E

7、nvironmentWeb界面的连接 控制器内置Web服务器 xxx.xxx.xxx.xxx代表控制器的IPTroubleshooting 2005 Hitachi Data Systems11Web界面功能区WEB界面界面项目内容Version frame显示设备序列号、连接的控制器号、控制器管理端口IP、微码版本等信息Menu frame显示WEB功能菜单，其中Warning Information和 Information Message查看设备错误日志Main frame显示设备及部件运行状态，点击部件图标可以查看每个部件的状态Troubleshooting 2005 Hitachi

8、Data Systems12AMS/WMS系统状态启动Booting正常Ready报警Warning错误Alarm阵列状态阵列状态Troubleshooting 2005 Hitachi Data Systems13控制器状态正常Normal控制器错误Shutdown of the control unit (status where it is not implemented with the setting of the dual system configuration is included)备份电池错误Fault of the battery backup circuit控制器状态T

9、roubleshooting 2005 Hitachi Data Systems14磁盘状态FC磁盘ATA磁盘状态正常Normal磁盘错误A fault has occurred to the disk driveTroubleshooting 2005 Hitachi Data Systems15其他部件状态Troubleshooting 2005 Hitachi Data Systems16故障诊断的基本步骤故障诊断Troubleshooting 2005 Hitachi Data Systems17基本流程 故障诊断流程 结合现场故障显示灯,用WEB方式访问分析故障 确认部件状态 查看

10、information messages 并确认部件显示灯 LEDs 找到故障部件报告故障 实施恢复操作 (通常是更换部件) 确认故障已恢复Troubleshooting 2005 Hitachi Data Systems18用WEB方式访问分析故障 第 2步: Confirm Component StatusTroubleshooting 2005 Hitachi Data Systems19用WEB方式访问分析故障 步骤3: 读 Information Messages 例如 - HDU 故障 (Unit-0, HDU-4)Troubleshooting 2005 Hitachi Data

11、 Systems20Click Simple Trace to start the collection of the trace故障诊断的基本步骤 步骤5: (续) Example - HDU failureTroubleshooting 2005 Hitachi Data Systems21Message codeMessage textDescriptionCollect the errorRecovery measuresReference pageSimple TraceCTL TraceFull DumpIY02xyDFPC error detected(Unit-x,HDU-y)

12、NO HDUDrive detachment because of a failure (drive non-installation) detected by the DFPCX:Unit ID#Y:Disk Drive#W060 xyHDU alarm(Unit-x,HDU-y)The disk drive is blockedX:Unit ID#Y:Disk Drive#GatherReplace the disk drive.(The rest is omitted.)(Abbreviation)故障诊断的基本步骤 步骤 6: 实施故障的恢复 （ （请请注意注意带带防静防静电电手手环环

13、） ） Example - HDU failureTroubleshooting 2005 Hitachi Data Systems22故障诊断的基本步骤 步骤 7: 确认故障已恢复 Example - HDU failure (Unit-0, HDU-4) is recoveredTroubleshooting 2005 Hitachi Data Systems23故障诊断的基本步骤 步骤7: (续) Example - HDU failure Subsystem is in ready state and all HDUs are in normal stateTroubleshootin

14、g 2005 Hitachi Data Systems24故障诊断的基本步骤 步骤 7: (续) Example - HDU failure (Unit-0, HDU-4) is recoveredTroubleshooting 2005 Hitachi Data Systems25HDS AMS/WMS正常开关机顺序 Troubleshooting 2005 Hitachi Data Systems26HDS AMS/WMS正常开关机顺序Troubleshooting 2005 Hitachi Data Systems27热备盘的Copy back less 功能Troubleshootin

15、g 2005 Hitachi Data Systems28Dynamic sparingCorrection copydatadatadatadataspareDynamic sparingCorrection copydatadatadatadataspareDisk drive recovery completedDisk drive recovery completeddatadatadatadatasparedatadatadatadatasparedatadatadatadatasparedatadatadataMicroprogram changes setting of fail

16、ed disk drive from “data” to “spare”sparedata热备盘的Copy back less 功能Thunder 9500 V Series systemAdaptable Modular Storage& Workgroup Modular Storage FamiliesSeries copy back less function: ONTroubleshooting 2005 Hitachi Data Systems29datadatadatadatasparedatadatadatasparedataExchangeexchangeThunder 95

17、00 V Series systemdatadatadatadataspareAfter exchange of disk driveAfter exchange of disk driveFailure recovered from warning statusCopy backAfter disk drive recoveryImprovement of maintenance timeFailure recovered from warning status热备盘的Copy back less 功能Adaptable Modular Storage& Workgroup Modular Storage FamiliesSeries copy back less function: ONTroubleshooting 2005 Hitachi Data Systems30本章回顾为何AMS/WMS 的maintenance port 有2个不同的IP?基本故障诊断的步骤是什么?HDS Academy 2005 Hitachi Data Systems谢谢谢谢! !