国家开放大学电大一网平台《管理英语2》一体化考试网考机考阅读理解单选题题库及答案.pdf

1、国家开放大学电大一网平台管理英语2一体化考试网考机考阅读理解单选题题库及答案第三大题：阅读理解（单选题）题1:PPHC and Gooseneck are two organizations that do simi lar community work. Each has hired a new staff member to make contact with and provide services to new parents. Elaine has accepted a job with PP HC. She has a degree in psychology but has ne

2、ver donethi s type of work before. On her first day, after showing her to her desk and intro due ingher to colleagues, the director gives her a town map and a list of the names of the familiesshe will be responsible for, and wishes her luck. After lunch,Elaine sets out to contactthe families, worrie

3、d about what she11 door say when she meets them. Mark has a degree similar to Elaine s, and has just been hired by Gooseneck. On his firstday, he learns that his job will consist of training for the next week. Mark spends two daysgoing on family visits with experienced staff members, and di scusses

4、with them what they didand why. He role-plays some situations with other staff members ,and gets some directinstruction from them. By the fol lowing week, when he s on his own, he feel she has a prettygood idea of what he needs to do, and how to go about it. And he knows that his training willcont i

5、nue. Which situation would you rather be in, being thrown into the thick of things with notraining or being trained to prepare for the work youre going to do? 1. What are PPHC and Gooseneck?A.They are two companies that do simi lar business.B. They are two organizations that do different co皿unity wo

6、rk.C.They are two organizations that do similar community work.2. Which degree does Elaine have?A.Psychology degree.B. Physiology degree.C.Sociology degree.3.Which of the following statements is TRUE according to the passage?A. Elaine has done this type of community work so her organization doesn t

7、provide stafftraining. B. Ma工k has a clear idea of his job after the training.C. Mark knows his training comes to an end.4. How is Mark trained to be prepared for his work?A. Mark spends two days on family visits with experienced staff members and di scuss withthem. B. Mark role-plays some situation

8、s with other staff members and gets some direct instructionfrom them. C. Both A and B.5. What is the main idea of the passage?A. The importance of training.B. Different training ways.C. Elaine s and Mark s work experi ence .题2:Angry customers tend to aim their dissatisfaction and complaints at staff

9、 members. If thishappens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any bus iness, then you have to learn how to handle angry cus tomers. Listed below area few guideline

10、s to help you develop your own personal strategy for dealing with angry customers: Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their vie叩oint:and suggesting a possible solution that you will resolve the situa

11、tion and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care: Use every opportunity to express y

12、our apology and unders tanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in . their behaviour. Control your anger and be patient. Learn to relax and

13、calm yourself. Having patience with your customers and with yourself will go along way in winning over hostile customers. The above guidelines a工乒e very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on

14、 your way to succeeding in your career. l.At whom do angry customers tend to aim their dissatisfaction and complaints?A. Staff members.B. Company managers.C. Those who accompany them.2. When a customer shouts rudely at you, you should.A. argue back and protect yourselfB. keep quiet and leave the cus

15、tomer aloneC. keep calm and listen carefully to the cus tomer3. The underlined sentence Use your ears more than your mouth means.A. Your mouth is not more important for you than your earsB. You should listen more than you speakC. You should talk more than you listen4. When dealing with an angry cust

16、omer, which is NOT the right atti tude?A. Be concerned.B. Be patient.C. Beam used5. Which of the following statements is true according to the passage?A. When the customers complain, you neednt listen carefully.B. You neednt say sorry to those angry cus tomers.C. You should relax yourself and try to

17、 understand the angry cus tomers.题3:Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their di ssatisfaction . about the company and not about you as an individual. But if you wish to be su

18、ccessful in any business, then you have to lea工n how to handle angry customers. Listed below area few guidelines to help you develop your own personal strategy for dealing with angry cus tomers: Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situation

19、s. It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the custome

20、r is complaining, so that satisfactory steps can be taken. Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over.

21、 There will be a significant change in their behaviour. Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go along way in winning over hostile cus tomers. The above guidelines are very useful in every situation in life and

22、 you can successfully tackle hostile circums tances by following them. If you follow the above tips, you are on your way to succeeding in your career. 1. Angry customers tend to aim their dissatisfaction and complaints at A. staff membersB. company managersC. those who accompany them2. When a custom

23、er shouts rudely at you, you shouldA. argue back and protect yourselfB. keep quiet and leave the customer aloneC. keep calm and listen ca工efully to the customer3. The underlined sentence in Paragraph 3 meansA.your mouth is not more important for you than your ears.B. you should listen more than you

24、speak.C. you should talk more than you listen.4. When dealing with an angry customer,which is NOT the right atti tude?A. Be concerned.B. Be pat ient.C. Beam used.5. Which of the following statements is true according to the passage?A. When the customers complain, you needn t 1 isten carefully.B. You

25、 neednt say sorry to those angry customers.C. You should relax yourself and try to understand the angry customers.题4:Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety- provoking thoughts can help to lower levels of anxiety. I j

26、ust messed up that answer, and there s no hope. One poor answer normally does not knock a candidate out of cons ideration. An interview is like a test, getting an85or 90 might be good enough to get the job. Visualizing success can improve performance and help ease anxiety. Always try imagining posit

27、ive interactions with your interviewer, particularly in the hours just before your interview. To some extent, re laxation techniques, such as progress ive muscle re laxat ion or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor

28、 to develop effective countermeasures. 1. _often influences the stress around interviews according to the passage.A. Interview processB. Anxiety-provok ing thoughtsC. Interviewersassumpt ions2. D . Does one poor answer in an interview influence a candidate to_ get a job? A. Yes.B. No.C. Not given.3.

29、 Imagining success help a candidate to levels of anxiety?A.lowerB . raiseC. equal4 . How can we reduce our stress around interviews?A. Breathe deeply.B. Meet friends.C. Have a big meal.5. When should we go to see a doctor according the author?A.When we lose confidence in an interview.B. When we find

30、 effective measures against aruciety round interview.C. When we have too much stress around interview.题5:PP HC and Goose neck are two organizations that do simi lar community work. Each has hired a new staff member to make contact with and provide services to new parents. Elaine has accepted a job w

31、ith PP HC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After

32、lunch, Elaine sets out to contact the . families, worried about what she 11 door say when she meets them. Mark has a degree similar to Elaine s, and has just been hired by Goose neck. On his first day, he learns that his job will consist of training for the next week. Mark spends two days going on f

33、amily visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members , and gets some direct instruction from them. By the following week, when he s on his own, he feel she has a pretty good idea of what he needs to do, and

34、 how to go about it. And he knows that his training will cont inue. Which si tuat ion would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work youre going to do? 1. What are PP HC and Goose neck?A. They are two companies that do similar

35、bus iness.B. They are two organizations that do different colllllunity work.C. They are two organizations that do similar community work.2. Which degree does Elaine have?A.Psychology degree.B. Physiology degree.C. Sociology degree.3. Which of the following statements is TRUE according to the passage

36、?A. Elaine has done this type of communi ty work so her organizat ion doesn t provide stafftraining. B. Mark has a clear idea of his job after the training.C. Mark knows his training comes to an end.4. How is Mark trained to be prepared for his work?A. Mark spends two days on family visits with expe

37、rienced staff members and discuss withthem. B. Mark role- plays some situations with other staff members and gets some direct instructionfrom them. C. Both A and B. 5. What is the main idea of the passage?A. The importance of training.B. Different training ways.C.Elainesand Marks work experience.题6:

38、Successful and memorable events dont just happen., Organizing and holding an event takes planning. Whether it s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your events success is in the details. There are some suggestions for you to hold a successful

39、 event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc, Makea list of details. When you hold an event, you ne,ed to cons ider everything, from p

40、rogram content, lighting, food serving, transportation to parking and safety. Making a list will ensure you dont overlook things. Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it. Do not clash. Check the calendar. D

41、on t clash with holidays or popular vacation t imes. Know your 1 imi tations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a week s time, plan for a more familiar affair. If it s a big event, prepare several months ahead. If the budget is smal 1, you

42、 may have to a lot of do-it-yourself work. 1. Which of the following statement is NOT true according to the passage?A. To know your target audience first helps you plan your event better.B. To check the calendar carefully will avoid time conflict.C. Know the limitation means you should know the audi

43、ences limi tation.2. Which is not the factor of holding a successful event?*.A. A clear purpose.B. A list of details.C. A invitation.3. According to the passage,what is the key factor to make your event successful?A.Leadership.B.Details.C. Plenty of planning time.4. What is the main idea of this pas

44、sage?A.Details-the key to the success of an event.B. Successful and memorable events dont just happen.C.How to plan successful events.5. What is the purpose of making list of details?A. Make sure not overlook things.B. To follow decisions.C. To have a clear purpose,题7:Angry customers tend to aim the

45、ir dissatisfaction and complaints at staff members. If this . happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry

46、 cus tomers. Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers: . Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their viewpoint and suggesting a po

47、ssible solution that you will resolve the situation and send the cus tomer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show t

48、hat you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the si tuation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour. Control

49、your anger and be patient. Learn to relax and calm yourse lf. Having patience with your customers and with yourself will go along way in winning over hostile cus tomers. The above guidelines a工e very useful in every situation in life and you can successfully tackle hostile circumstances by following

50、 them. If you follow the above tips, you are on your way to succeeding in your career. I.At whom do angry customers tend to aim their dissatisfaction and complaints?A. Staff members.B. Company managers.C. Those who accompany them.2. When a customer shouts rudely at you, you shouldA. argue back and p